{"id":378697,"date":"2021-03-31T11:13:07","date_gmt":"2021-03-31T18:13:07","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=378697"},"modified":"2025-12-10T01:17:18","modified_gmt":"2025-12-10T09:17:18","slug":"global-strategic-alliances","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/partners\/global-strategic-alliances","title":{"rendered":"Strategic alliances"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1749627119105{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Strategic technology partners bring AI-Powered Experience Orchestration to life<\/h1>\n

These key global strategic partners represent the best in technology innovation and service delivery \u2013 along with alignment and commitment to Genesys values.[\/vc_column_text][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”577762″ css=”” rounded_corners=”rounded-xs”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Partnerships that fast-track your success<\/h2>\n

Each of these strategic technology partners are leaders in their field that bring unique value to each customer and situation. Key benefits for customers include:[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Technology leadership and innovation<\/h3>\n

Our combined expertise, industry knowledge, and years of success make it possible to bring your bold vision for customer experience to life.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Worldwide access to markets and customers<\/h3>\n

Alliance partners are global businesses with great brands and thousands of customers. Complementary to Genesys, they\u2019re known for their innovative technologies.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

SaaS solutions at scale<\/h3>\n

Alliance integrations keep it simple for customers to respond instantly. Eliminate the complexity of scaling for unexpected customer demands.[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Accelerating better business outcomes<\/h3>\n

Combining the strengths of global innovators means you get more value and see results faster using the best-of-breed solutions you choose.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1749627756591{background-image: url(https:\/\/www.genesys.com\/media\/Genesys_Threads_209.png?id=569364) !important;}” el_class=”bg-cover bg-150-md bg-center bg-norepeat”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column offset=”vc_col-md-7″ el_class=”mb-1″][vc_column_text css=””]<\/p>\n

Genesys strategic alliances<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-5″ el_class=”mt-2 mt-lg-0″][\/vc_column][vc_column width=”1\/3″]

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Amazon Web Services<\/h3>\n

Deliver the future of experience orchestration on a leading AI-powered platform. Get closer to your customers and employees with every interaction using Genesys Cloud, built on AWS.<\/p>\n

Get to market faster with out-of-the-box AI capabilities, enabled by AWS services such as Amazon Bedrock, that help you extend and integrate Genesys Cloud beyond the contact centre.<\/p>\n

Only Genesys plus AWS gives you flexibility, reliability, and scalability unmatched by other cloud providers.<\/p>\n

Leverage your Genesys investment by purchasing through the AWS Marketplace for additional cost savings.<\/p>\n<\/div>

Find out more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]
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Salesforce<\/h3>\n

Salesforce and Genesys help businesses bring together data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. With a new native integration between the Genesys Cloud platform and Salesforce Service Cloud, the solution combines enterprise contact centre and workforce engagement management capabilities to make agent and supervisor jobs more seamless. Through bidirectional data-sharing between the platforms, organisations can eliminate silos and better understand customer interactions, behaviour, and history across their journeys.<\/p>\n<\/div>

Find out more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]
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ServiceNow<\/h3>\n

Genesys and ServiceNow are collaborating to elevate customer and employee experiences. The two companies plan to integrate the Genesys Cloud\u2122 platform with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for organisations worldwide called Unified Experience from Genesys and ServiceNow. By combining industry-leading AI, automation, and digital capabilities from both companies, Unified Experience from Genesys and ServiceNow brings together the best of each platform to unify customer service teams through a single desktop; centralise routing across departments and channels; and optimise workforce engagement for more personalised customer experiences and simplified employee experiences.<\/p>\n<\/div>

Find out more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]

Deliver the next level of experience with an AI-powered CX ecosystem<\/h3>\n

See how Genesys Cloud and partners boost speed, cut costs, and strengthen customer loyalty<\/p>\n<\/div>

Download the e-book<\/div><\/div><\/div>
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Resources<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]

\"Resource<\/div><\/div>

Product overview<\/p>

CX Cloud from Genesys and Salesforce<\/h3><\/div>
<\/div><\/div><\/div><\/div><\/div><\/a><\/div>
\"Resource<\/div><\/div>

Product overview<\/p>

Unified Experience from Genesys and ServiceNow product overview<\/h3><\/div>
<\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” vib=”enable” css=”.vc_custom_1749627119105{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column width=”1\/2″][vc_column_text css=””] Strategic technology partners bring AI-Powered Experience Orchestration to life These key global strategic partners represent the best in technology innovation and service delivery \u2013 along with alignment and commitment to Genesys values.[\/vc_column_text][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_single_image image=”577762″ css=”” rounded_corners=”rounded-xs”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text css=””] Partnerships that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14789,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-378697","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/378697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=378697"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/378697\/revisions"}],"predecessor-version":[{"id":607762,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/378697\/revisions\/607762"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14789"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=378697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}