{"id":372101,"date":"2021-04-20T09:00:20","date_gmt":"2021-04-20T16:00:20","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=372101"},"modified":"2026-03-25T03:24:41","modified_gmt":"2026-03-25T10:24:41","slug":"retail","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/solutions\/retail","title":{"rendered":"Retail"},"content":{"rendered":"

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Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Retail customer service solutions<\/h1>\n

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Keep retail customers coming back with extraordinary experiences<\/p>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”568797″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″]
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Earn loyalty with easy, personalised shopping<\/h2>\n

Connect customer data across journeys to deliver deep personalisation. Use a unified platform to deliver the best possible experiences even during peak seasons and events.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Connect your customer journey with scalable retail support<\/h2>\n

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Deliver the next-best action<\/h3>\n

Understand your customers, predict next steps and provide timely support by leveraging artificial intelligence (AI) to build smoother experiences.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Give reps one unified platform<\/h3>\n

Create effortless customer experiences across all channels and systems \u2014 all from a single platform.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Earn loyal repeat customers<\/h3>\n

Analyse journeys to fix customer issues before they appear and deliver the smooth experience that brings customers back. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Extend your customer experience beyond the shopping cart<\/h2>\n

Connecting every moment across consumer journeys is key to providing great service. Genesys delivers the solutions retail businesses need to respond to evolving expectations \u2014 all from a unified platform. Scale and innovate at a moment\u2019s notice without risking your customer experience.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/2″ elemental_order=”order-2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

Predict your customers\u2019 needs<\/h3>\n

Be ready to serve shoppers via any channel they prefer, and keep them satisfied by going beyond reactive multichannel support.<\/p>\n

Use real-time and historical data to predict needs and provide proactive agentless customer support. Meet customers on the channels they love most and with messaging that resonates. Use AI to provide what shoppers need, exactly when they need it.
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Engage shoppers on their terms<\/h3>\n

Your customers want the freedom to navigate their shopping journey on their own terms. Give them the power to contact your brand and find answers on any channel. And let them do it all without having to interact with an agent.<\/p>\n

Weave self-service functionality such as WISMO into engagements, recognise when it will be needed and preemptively position it to avoid unnecessary contacts.
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Fulfil orders and expectations across all channels<\/h3>\n

Shop, click, collect. Connect these moments across channels with convenience. Use AI to follow journeys, identify needs and engage via preferred channels.<\/p>\n

Make it easy to track orders and address issues quickly in a way that\u2019s satisfactory for customer and bottom line alike.
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Drive customer satisfaction \u2014 and your bottom line<\/h3>\n

Fostering loyalty means knowing your shoppers. Genesys makes it possible to gather customer behaviour and transactional data across channels so you can understand customer needs and preferences at all parts of the purchase.<\/p>\n

Use AI to address issues and offer product suggestions at the best moment for a sale. Connect with your customers proactively beyond the point of sale with automated, personalised offers and engagement.
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Genesys has the capabilities for retail customer service<\/h2>\n

Consumers have many options, especially online. To maintain sales and foster loyalty, customer service is key. Invest in an AI-first solution that can adapt and scale \u2014 without sacrificing experience.[\/vc_column_text][\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Artificial intelligence (AI)<\/h3>\n

Drive personalised experiences at scale with Genesys Cloud\u2122 AI.<\/p>\n<\/div>

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Self-service<\/h3>\n

Equip your customers with the self-service tools they need.<\/p>\n<\/div>

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Automated routing<\/h3>\n

Escalate to the right agent every time with the power of AI.<\/p>\n<\/div>

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Predictive web engagement<\/h3>\n

Know who\u2019s visiting your site and help guide their journey to purchase completion.<\/p>\n<\/div>

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Virtual agents<\/h3>\n

Engage your customers using text and voice with AI-powered virtual agents.<\/p>\n<\/div>

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Call centre software<\/h3>\n

Make it easy to contact you via their preferred channel.<\/p>\n<\/div>

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Work automation<\/h3>\n

Use accurate, consistent data to make more informed decisions across your back office.<\/p>\n<\/div>

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Digital sales and service automation<\/h3>\n

Lower costs and create better customer experiences across channels.<\/p>\n<\/div>

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Reporting and analytics<\/h3>\n

Get the insights you need to create more targeted experiences.<\/p>\n<\/div>

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Social media<\/h3>\n

Engage customers on the platforms they already use with social listening and replies.<\/p>\n<\/div>

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Workforce engagement<\/h3>\n

Attract the best talent and create better employee experiences.<\/p>\n<\/div>

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See why retail customers trust Genesys<\/h2>\n

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Explore more stories<\/a><\/div>[\/vc_column][vc_column]
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