{"id":372085,"date":"2021-03-31T13:20:34","date_gmt":"2021-03-31T20:20:34","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=372085"},"modified":"2025-09-24T21:44:15","modified_gmt":"2025-09-25T04:44:15","slug":"government","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/solutions\/government","title":{"rendered":"Government"},"content":{"rendered":"

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Solutions<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

Government services<\/h1>\n

Put people at the centre of government services<\/p>\n

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Begin<\/a>Get a demonstration<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-sm-offset-1″][vc_single_image image=”588275″ alignment=”right” css=”” rounded_corners=”rounded-lg”][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″]
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Fulfil the promise of digital government<\/h2>\n

You work tirelessly to serve your customers. Choose technology that makes engagement easy for your employees. With the Genesys Cloud\u2122 platform, you can gain new control over all aspects of the customer experience (CX).<\/p>\n

Ensure residents, military service members, businesses and other constituents can get the support they need via their preferred channels. From inbound interactions to proactive outreach, Genesys solutions improve efficiency and effectiveness.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”1\/2″][vc_column_text css=””]<\/p>\n

Government customer service technology for the digital age<\/h2>\n

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Modernise customer experiences<\/h3>\n

Today, customer-centric experiences are possible \u2014 and expected. Personalise every interaction, no matter the department, agency or channel. And do it all with confidence that your data is secure and compliant.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Focus and deliver on your mission<\/h3>\n

Your workforce shouldn\u2019t labour over repetitive tasks. Use automation and artificial intelligence (AI) to reduce workloads and prioritise interactions. Free employees to focus on engagements that are key to your mission.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

Scale services at a moment\u2019s notice<\/h3>\n

It\u2019s difficult to respond quickly with point solutions and organisational silos. Unify all your tools in an integrated solution. Deliver the best possible customer experiences \u2014 even when demand surges.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Engage customers with modern government services<\/h2>\n

People want real-time support from federal, state and local government agencies. Deliver personalised experiences with a leading government contact centre solution. Lower costs, strengthen public trust and increase efficiency with Genesys Cloud.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”1\/2″ elemental_order=”order-2″][vc_single_image image=”588281″ css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Surpass customer expectations<\/h3>\n

People’s needs have spiked in volume and urgency. Support individuals as they navigate benefits disbursement, employment compensation, health and social services, income assistance and more.<\/p>\n

Orchestrate inbound and outbound communications across all touchpoints and channels. The comprehensive suite of voice and digital capabilities lets your customer service representatives and customers engage in seamless conversations across phone, chat, email, text and social media channels.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”588282″ css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Protect your agency and citizens with stringent security standards<\/h3>\n

Your vendor choice makes all the difference in your ability to work securely. Genesys Cloud is available on the Federal Risk and Authorisation Management Programme (FedRAMP\u00ae) marketplace, and is compliant with government security standards worldwide \u2014 including Cyber Essentials (UK), IRAP (Australia) and AGID (Italy).<\/p>\n

Genesys is aligned with industry best practices; relevant and appropriate international standards; and national legislation, where applicable. With Genesys, you can rest assured<\/a> your agency, customers and employees will be protected.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”588283″ css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Make it easier to access information with self-service options<\/h3>\n

You don\u2019t need to increase headcount to meet public demand. Reduce the need for live Agent support with self-serve channels. Clear FAQs and knowledge base articles help people find information no matter the hour \u2014 without talking with a representative. You can also leverage AI and bots to handle simpler interactions that don\u2019t require an employee.<\/p>\n

With Genesys Cloud, your agency can focus on what matters: building greater trust and delivering the best customer and employee experiences.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”588284″ css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

Offer support in moments of crisis<\/h3>\n

Provide people with access to government services when it matters most. During emergency management or disaster response, your agency needs technology that can scale to meet increased demand.<\/p>\n

In the event of extreme weather, natural or man-made disasters, or public health crises, individuals need responsive services. Provide them with access to information without long queues. AI-powered capabilities keep time-to-resolution short, ensuring assisted service is always available for those who need it.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D” el_class=”d-flex align-items-center”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

Offer more services with less hassle \u2014 all from one platform<\/h2>\n

Create better customer and employee experiences with a comprehensive cloud platform. Make your public sector services omnichannel, automated and secure.[\/vc_column_text][\/vc_column][vc_column el_class=”mt-2″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes”][vc_column_inner width=”1\/3″]

Digital service automation<\/h3>\n

Reduce costs, and create and scale better customer experiences across channels.<\/p>\n<\/div>

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Self-service<\/h3>\n

Equip your residents with convenient self-service tools.<\/p>\n<\/div>

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IVR<\/h3>\n

Provide callers with clear, convenient options and a system that understands them.<\/p>\n<\/div>

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FedRAMP compliance<\/h3>\n

Meet the standard the federal government sets for secure cloud services.<\/p>\n<\/div>

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Chatbots<\/h3>\n

Engage customers with AI-powered bots when it matters most.<\/p>\n<\/div>

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Voicebots<\/h3>\n

Automate your voice channel with natural language-enabled bots.<\/p>\n<\/div>

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Workforce engagement<\/h3>\n

Create better experiences for your CSRs.<\/p>\n<\/div>

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Integrations<\/h3>\n

Quickly deploy prebuilt integrations with your CRM and other systems.<\/p>\n<\/div>

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Reporting and analytics<\/h3>\n

Gain the insights you need to scale and enhance government services.<\/p>\n<\/div>

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Artificial intelligence (Artificial intelligence)<\/h3>\n

Drive personalised service at scale with Genesys Cloud AI.<\/p>\n<\/div>

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Social media<\/h3>\n

Engage residents on the platforms they already utilise.<\/p>\n<\/div>

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Outbound messaging<\/h3>\n

Reduce operational costs and keep citizens aware of important, time-sensitive information.<\/p>\n<\/div>

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Deliver trusted and secure government services with FedRAMP Authorised customer experience solutions<\/h2>\n

Genesys Cloud<\/h3>\n

A unified full-featured CX platform<\/p>\n<\/div>

Find out more<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_single_image image=”588286″ css=””][\/vc_column][vc_column width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Genesys Cloud CX is FedRAMP authorised<\/h2>\n

A unified comprehensive CX platform that delivers trusted and secure government customer solutions with FedRAMP authorisation[\/vc_column_text]

Find out more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

See how agencies around the world are transforming government service<\/h2>\n

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