{"id":362052,"date":"2021-02-02T11:36:41","date_gmt":"2021-02-02T19:36:41","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=362052"},"modified":"2022-09-30T08:40:15","modified_gmt":"2022-09-30T15:40:15","slug":"superhuman","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/superhuman","title":{"rendered":"Super Human Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1663784304178{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/SHS_hero-still_9.21.22-gradient.jpg?id=449927) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay=&#8221;genesys-plum&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;449468&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_height=&#8221;55.5vw&#8221; r_advbg_max_height=&#8221;100vh&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1663711221459{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">We&#8217;re behind every<br \/>\ncustomer smile<\/h1>\n<p style=\"text-align: center;\">Helping you know your customers so you can better<br \/>\nmeet their needs<\/p>\n<p>[\/vc_column_text]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/fGVJlMiNfYk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/play_button.svg\" alt=\"Play button\" width=\"145\" height=\"151\" class=\"rounded-xs\" style=\"width:145px\"\/><\/a><\/div>[vc_column_text css=&#8221;.vc_custom_1646067075120{margin-top: 2rem !important;}&#8221;]<\/p>\n<p class=\"text-16\" style=\"text-align: center;\">Enjoy the full video now<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .blue-overlay .background_html5video::before { content: \"\"; position: absolute; top: 0; left: 0; width: 100%; height: 100%; background: -moz-linear-gradient(top, rgba(35,57,93,0.7) 0%, rgba(35,57,93,0) 100%); background: -webkit-linear-gradient(top, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); background: linear-gradient(to bottom, rgba(35,57,93,0.7) 0%,rgba(35,57,93,0) 100%); filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#b323395d', endColorstr='#0023395d',GradientType=0 ); } @media only screen and (min-width: 767px) { .vc_section.video-section { background: transparent!important; } } @media only screen and (max-width: 767px) { .video-section .row {height: 500px!important;} } .video-section .video-lightbox img{ box-shadow: none !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; el_class=&#8221;video-cards&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-3&#8243;][vc_column_text]<\/p>\n<p class=\"text-14 mb-0\" style=\"text-align: center; text-transform: uppercase;\"><strong>Strategic alliances<\/strong><\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Transform your business to deliver real human impact<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/JMxThSwsp8k\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"600\" height=\"355\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/genesys-microsoft-shs-video.jpg\" alt=\"genesys-microsoft-shs-video\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Watch the video<\/p><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Genesys and Microsoft<\/strong><\/p>\n<p>Elevating the customer and employee experiences through journey orchestration.<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/2lIMwX5kA1Y\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"600\" height=\"355\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/genesys-google-shs-video-thumbnail.jpg\" alt=\"genesys-google-shs-video-thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Watch the video<\/p><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Genesys and Google Cloud<\/strong><\/p>\n<p>Delivering amazing customer journeys using chatbots, digital channels and data.<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22398849%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1662487127231{padding-top: 8rem !important;padding-bottom: 12rem !important;}&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Learn how personalised experiences are transforming banking, retail and other industries<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1646069637529{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B2W0bp5sHLA?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SHS_section3_industry-IMG.jpg\" alt=\"Shs section3 industry img\" width=\"490\" height=\"290\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1662483830065{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h4>Elevate the human experience<\/h4>\n<p>Genesys, Microsoft and Accenture discuss how technology will advance human understanding at every level for all industries.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B2W0bp5sHLA?rel=0\" target=\"\" rel=\"\">Watch the video<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/blog\/post\/accenture-qa-the-future-of-banking-and-the-customer-experience\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/dilnisin-circle-head.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"en-gb\"><p>For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Dilnisin Bayel, Accenture Managing Director, Head of Advance Customer Engagement Europe, Accenture<\/p><div class=\"btn btn-primary\">Read the blog<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/blog\/post\/experience-orchestration-is-key-to-knowing-your-customers\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"240\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/jh-circle-head.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"en-gb\"><p>For me, the business of human impact consists of four elements: empathy, enablement, engagement and consciousness. Those four elements, combined with data and technology, create a personal experience.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 John Hernandez, Executive Vice President and General Manager of Multicloud Solutions, Genesys<\/p><div class=\"btn btn-primary\">Read the blog<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1662487999889{margin-top: 3rem !important;margin-bottom: 3rem !important;}&#8221; el_class=&#8221;cta-center-vertical&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;rounded&#8221;][vc_column css=&#8221;.vc_custom_1607459006917{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<style type='text\/css'>\r .cta-center-vertical .row.align-items-start{ -webkit-box-align: center!important; -webkit-align-items: center!important; -ms-flex-align: center!important; align-items: center!important; }\r <\/style><a class=\"component-cta-block card w-100 h-100 bgc-teal centered cta-text-start  vc_custom_1664551656865\"  href=\"https:\/\/www.genesys.com\/en-gb\/resources\/white-paper-the-business-case-for-empathy\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><p class=\"text-14 font-weight-bold\">The business case for empathy<\/p>\n<h2 class=\"h3\">When business gets personal<\/h2>\n<p>Companies worldwide are listening to customers and understanding their needs, according to a new Genesys benchmark study of 450 businesses. But progress has been slow in developing the proactivity and responsiveness to show customers they\u2019re really paying attention.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">Get the report<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"342\" height=\"441\" src=\"https:\/\/www.genesys.com\/media\/empathy-report-cta-hero.png\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22423539%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;cards&#8221; css=&#8221;.vc_custom_1646075970819{margin-top: 5.333rem !important;padding-top: 6.167rem !important;padding-bottom: 6.167rem !important;}&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3 text-white\" style=\"text-align: center;\">Give your team the tools to deliver the best customer and employee experiences<\/h2>\n<p class=\"text-white\" style=\"text-align: center;\">More capabilities, more smiles<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/call-center-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Call Centre Software<\/h3>\n<p>Keep conversations live when they matter most.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/digital\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Digital Customer Engagement<\/h3>\n<p>Engage customers anytime, anywhere, on any digital channel.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Reporting &amp; Analytics<\/h3>\n<p>Gain clear visibility into customer interactions.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Integrations and Apps<\/h3>\n<p>Customise contact centre applications with open APIs.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Artificial Intelligence<\/h3>\n<p>Power ongoing, personalised experiences at scale.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start nomedia   \" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"text-22\">Workforce Engagement<\/h3>\n<p>Empower employee performance while improving operations.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">View capability<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\" target=\"\" rel=\"\">See all our capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=&#8221;middle&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;423540&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Help desk<\/h3>\n<p>Support employee questions at scale with a modern help desk.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/genesys-cloud\" target=\"\" rel=\"\">View capability<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1663784304178{padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/SHS_hero-still_9.21.22-gradient.jpg?id=449927) !important;}&#8221; el_class=&#8221;video-section&#8221;][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; r_advbg=&#8221;html5video&#8221; html5_mp4_overlay=&#8221;genesys-plum&#8221; html5_mp4_overlay_op=&#8221;opacity-07&#8243; html5_mp4=&#8221;449468&#8243; el_class=&#8221;blue-overlay&#8221; r_advbg_height=&#8221;55.5vw&#8221; r_advbg_max_height=&#8221;100vh&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1663711221459{margin-bottom: 2rem !important;}&#8221;] We&#8217;re behind every customer smile Helping you know your customers so you can better meet their needs [\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1646067075120{margin-top: 2rem !important;}&#8221;] Enjoy the full video now [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; el_class=&#8221;video-cards&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243; [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-362052","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/362052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=362052"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/362052\/revisions"}],"predecessor-version":[{"id":451664,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/362052\/revisions\/451664"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=362052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}