{"id":360810,"date":"2023-06-20T12:00:57","date_gmt":"2023-06-20T19:00:57","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=360810"},"modified":"2023-06-20T02:32:57","modified_gmt":"2023-06-20T09:32:57","slug":"smb-call-centre","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/solutions\/smb-call-centre","title":{"rendered":"SMB call centre"},"content":{"rendered":"

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Grow your business with world-class SMB customer service<\/h1>\n

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Take a look<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”479837″ alignment=”center” si_max_width=”490px”][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_section][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Make your SMB call centre a business accelerator<\/h2>\n

Your small- or medium-sized business (SMB) contact centre faces increasing pressure to do more with less. Customers expect consistent and seamless service, as well as new digital options. But multiple disjointed systems make it difficult to meet these demands. And a few bad experiences can drive existing customers away for good.<\/p>\n

The Genesys CloudTM platform makes it easy for companies like yours to keep customers satisfied and coming back for more. You\u2019ll get integrated voice and digital channels in a single interface, time-saving automation and artificial intelligence (AI) capabilities, an intuitive agent experience, real-time reporting \u2014 and a cloud-native solution that scales with your needs.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

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Maximise customer retention and improve cost management<\/h2>\n

Genesys Cloud gives your business a competitive edge to deliver exceptional and industry-leading customer experience (CX).<\/p>\n

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Enjoy simple yet powerful technology<\/h3>\n

Unify all your channels through one easy-to-use cloud contact centre platform. You\u2019ll reduce both customer and employee effort with powerful embedded AI capabilities.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Boost your agent efficiency<\/h3>\n

Give your employees the tools and knowledge they need to serve customers with the right information at the right moment, resulting in faster resolutions and reduced costs.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/3″]

Gain a partner for long-term growth<\/h3>\n

Join forces with Genesys for customised solutions and ongoing support, enabling smooth growth and manageable expansion as your business evolves.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Genesys SMB customers get impressive results<\/h2>\n

Genesys outperforms our competitors in helping SMB customers achieve their most important outcomes.<\/p>\n

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20%<\/p>\n

Improved customer service and relations<\/p>\n

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16%<\/p>\n

Increased agent performance<\/p>\n

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11%<\/p>\n

Better provision of digital engagement options<\/p>\n

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17%<\/p>\n

Improved cost management<\/p>\n

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SMB Buyer Insights Study, Genesys, 2022<\/p>\n

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2025 State of CX report<\/h2>\n

Unlock key insights from over 5,000 global consumers and 1,000 CX leaders.<\/p>\n<\/div>

Download now<\/div><\/div><\/div>
\"Access<\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Choose the SMB contact centre software that keeps your business thriving<\/h2>\n

In a world where 86% of consumers<\/a> say a company is only as good as its service \u2014 and 77% will switch to a competitor after just five poor interactions \u2014 growing businesses like yours need a solution that delivers a consistently satisfying experience.<\/p>\n

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Stop losing customers to your competition<\/h3>\n

Build and retain customer loyalty by orchestrating a truly connected customer journey. This allows for the swift resolution of customer issues and promotes operational efficiency for your team. And that ultimately leads to greater profitability and sustainable business growth.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/2″]

Get the tools you need today \u2014 and tomorrow<\/h3>\n

Creating great experiences has never been easier \u2014 across all channels, from one platform. Built-in AI empowers you to anticipate customers\u2019 needs and simplify agent workloads. And you\u2019ll benefit for years to come with even greater CX tools, continuously updated and delivered weekly.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/2″]

Let us help you solve any problem along the way<\/h3>\n

When you choose Genesys, you\u2019re not just investing in technology \u2014 you\u2019re getting a dedicated partner<\/a> who\u2019s committed to your long-term success. Our team collaborates with you every step of the way, offering support backed by decades of expertise working with SMBs.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/2″]

See your return on investment, fast<\/h3>\n

Join the ranks of SMB organisations like Company Nurse, which saw a 269% ROI in under five months with Genesys Cloud. Achieve better customer support, greater agent performance and improved cost management for your contact centre operations.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-navy” flair=”%5B%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

See what our customers have to say<\/h2>\n

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Genesys Cloud means we no longer need three or four systems to do one job. Consequently, we\u2019ve seen a 35% leap in productivity.<\/p>\n<\/blockquote>

\u2014 Ryan Ervin, Senior Director of Customers for Life, TCC Round Room<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
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With our digital assistant, we can quickly service many customers online, eliminating 15% of inquiries that would otherwise have escalated to a call with an agent. At six minutes handle time per call, that\u2019s a massive savings.<\/p>\n<\/blockquote>

\u2014 Chrissy Vining, Director of Customer Success, Uplift<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
\n \"Company<\/div>

Genesys Cloud is a beautiful, reliable tool that creates a positive experience for both our agents and our customers.<\/p>\n<\/blockquote>

\u2014 Henry Svenblad, CTO, Company Nurse<\/p>

Read the story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1686206878259{padding-top: 10.278rem !important;padding-bottom: 10.278rem !important;}”][vc_row r_logo_grid=”yes” equal_height=”yes”][vc_column width=”1\/5″][vc_single_image image=”326155″ alignment=”center” onclick=”custom_link” link=”\/customer-stories\/diabetes-victoria”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”326158″ alignment=”center” onclick=”custom_link” link=”\/customer-stories\/rose-hulman-institute-of-technology-askrose-homework-help”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”326156″ alignment=”center” onclick=”custom_link” link=”\/customer-stories\/rcb”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”397409″ alignment=”center” onclick=”custom_link” link=”\/customer-stories\/digicall-assist”][\/vc_column][vc_column width=”1\/5″][vc_single_image image=”429302″ alignment=”center” onclick=”custom_link” link=”\/customer-stories\/fremtind-service”][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Streamline SMB customer service operations to boost your bottom line<\/h2>\n

Stop scrambling under the pressure of complex customer and business needs. With our leading Contact Centre as a Service solution, your business can easily provide an exceptional experience with every interaction.<\/p>\n

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Be where your customers are<\/h3>\n

Easily identify when customers need help. Then proactively reach out to them at the right moment with the right information \u2014 for a personalised experience across any channel.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Get faster resolutions with self-service<\/h3>\n

Give customers self-service tools to handle requests faster so you never leave a customer stranded. And your agents can focus on requests that need a human touch.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Match customers with the right agents<\/h3>\n

Ensure the best customer-to-agent match every time, whether over digital or voice. Make sure agents have the right information exactly when they need it.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Empower agents with an intuitive interface<\/h3>\n

Make agents\u2019 jobs easier and maximise productivity with an intuitive user interface. Handle omnichannel interactions with all relevant customer data and history, employee collaboration capabilities, and performance and quality metrics in a single easy-to-master tool.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Use native workforce engagement<\/h3>\n

Manage your remote\/hybrid workforce all from one location. Bring together quality assurance, coaching and real-time reporting to ensure your contact center is productive, efficient and continuously improving, no matter where your employees are.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Get behind-the-scenes support<\/h3>\n

Focus on what matters most instead of keeping the business running with the latest innovations coming regularly through weekly updates deployed with a simple click \u2014 and an auto-healing architecture that fixes 99.6% of issues without human intervention.<\/p>\n

Learn more<\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]
See all our capabilities<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Scale your SMB customer experience with ease<\/h2>\n

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Do more with an SMB contact centre solution<\/h3>\n

You can\u2019t provide top-tier customer experiences with complicated, disjointed systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base and your business.<\/p>\n

See Genesys in action by requesting a free demo today. You\u2019ll discover how we pair small business expertise with innovative cloud technology to grow your brand.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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