{"id":320824,"date":"2020-06-16T15:23:48","date_gmt":"2020-06-16T22:23:48","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=320824"},"modified":"2024-07-04T10:08:58","modified_gmt":"2024-07-04T17:08:58","slug":"products","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/products","title":{"rendered":"Products"},"content":{"rendered":"

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Everything you need to deliver leading customer experiences<\/h1>\n

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\"All<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_left%22%3A%220%22%7D%5D”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””]<\/p>\n

Better tools make for better conversations<\/h2>\n

The right cloud contact centre software makes providing a great customer experience (CX) easy, from call centre basics to the latest CX innovations. With contact centre software from Genesys, you get the best and broadest customer and employee experience capabilities \u2014 and a partner who is with you all the way.<\/p>\n

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\"A<\/div>

Genesys Cloud CX<\/span><\/h3>\n

Choose the all-in-one cloud contact centre solution<\/p>\n

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX\u00ae offering does it all.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column]
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Genesys Cloud EX<\/span><\/h3>\n

Increase employee efficiency and effectiveness in the contact centre and beyond<\/p>\n

Highly engaged and motivated workers deliver a better customer experience. With the Genesys Cloud EX\u2122 solution, you get a single system to manage resources, quality and compliance, and performance management \u2014 all alongside your existing ACD.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row content_placement=”middle”][vc_column]
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Pointillist by Genesys<\/h3>\n

Deliver effortless, connected and personalised experiences<\/p>\n

Measure, monitor and orchestrate customer journeys with the Pointillist\u00ae<\/sup> Customer Journey Management Platform to optimise CX and improve digital containment, contact centre performance and more.<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%5D”][vc_row equal_height=”yes”][vc_column width=”1\/3″]

Looking for PureConnect?<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Looking for Genesys Engage?<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=”1\/3″]

Looking for Genesys Multicloud CX?<\/p>\n<\/div>

Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section vib=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row content_placement=”middle”][vc_column width=”5\/12″][vc_column_text] Everything you need to deliver leading customer experiences [\/vc_column_text][\/vc_column][vc_column v_align=”flexend” width=”7\/12″][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_left%22%3A%220%22%7D%5D”][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text css=””] Better tools make for better conversations The right cloud contact centre software makes providing a great customer experience (CX) easy, from call centre basics to the latest CX innovations. With contact centre software from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-320824","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/320824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=320824"}],"version-history":[{"count":16,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/320824\/revisions"}],"predecessor-version":[{"id":527308,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/320824\/revisions\/527308"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=320824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}