{"id":319249,"date":"2020-06-09T13:42:17","date_gmt":"2020-06-09T20:42:17","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=319249"},"modified":"2024-03-28T12:13:26","modified_gmt":"2024-03-28T19:13:26","slug":"zoom","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/zoom","title":{"rendered":"Zoom Partnership"},"content":{"rendered":"

Learn more about the Genesys and Zoom alliance<\/h2>\n

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Make communication and collaboration easy for great customer experiences<\/h1>\n

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Get started<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/2″][vc_column_text]The leader in cloud contact centre software and the leader in enterprise video communications have joined forces.<\/p>\n

It\u2019s a pairing you can count on. The global leader in cloud customer experience and contact centre solutions. And the best in video-first business calling and meeting solutions.<\/p>\n

Genesys\u00ae and Zoom have teamed to power your entire communications strategy and improve collaboration among agents and employees. The Genesys CloudTM<\/sup> solution is the first contact centre platform to integrate with Zoom Meetings and Zoom Phone.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”316899″][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Make customer support a team sport<\/h2>\n

No more toggling between systems and screens. Enjoy a boost in productivity as agents and teams use the Genesys Cloud solution or Zoom from a single interface.<\/p>\n

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Collaborate in real time<\/h3>\n

Connect customer-facing agents and subject-matter experts when it matters most. Seamless voice and video facilitate real-time collaboration.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Boost team productivity<\/h3>\n

No more toggling between systems and screens. Enjoy a boost in productivity as agents and teams use the Genesys Cloud solution or Zoom from a single interface.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Improve customer experience<\/h3>\n

Genesys Cloud integration with Zoom boosts resolution rates and your customer experience.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%7D%5D”][vc_row][vc_column width=”1\/2″]

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“Our employees are constantly flipping from one application to another to communicate and collaborate. Integrating the solutions will give our call center agents the ability to use all Genesys Cloud features while connecting more easily with the rest of the company that uses Zoom technology. We believe this will help us resolve customer issues faster and on the first contact.”<\/p>\n

Douglas Walker, Vice President and Director of Infrastructure and Services<\/p>

Sentinel<\/p><\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

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“Zoom and Genesys are making it simpler for businesses like ours to get the most out of their cloud contact center and communications solutions. Our employees already use both solutions today, and a closer integration means they\u2019ll be able to work together easier, such as initiating a Zoom video meeting from within their Genesys Cloud instance. As we expand our tele-triage capabilities, we are excited to be one of the first to take advantage of these new features.”<\/p>\n

Henry Svendblad, Chief Technology Officer<\/p>

Company Nurse<\/p><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%7D%5D”][vc_row][vc_column][vc_column_text]<\/p>\n

Bring the expertise of your full team to your contact center<\/h2>\n

Building meaningful connections takes strong collaboration. Genesys Cloud integration with both the Zoom Phone and Zoom meetings solutions results in seamless cloud communications that simplify how employees collaborate with each other and communicate with customers.<\/p>\n

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Genesys Cloud + Zoom Phone<\/h3>\n

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Choose Zoom Phone<\/h4>\n

Now you can choose Zoom Phone as your carrier for inbound and outbound voice and your internal calls. It\u2019s a convenient combination with the industry-leading Genesys Cloud routing and artificial intelligence capabilities \u2014 with a single point of control.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Click to call a colleague<\/h4>\n

For interactions that require collaboration, agents can quickly find an expert available to help, anywhere in your organisation. With the unified directory, presence and click-to-call, Genesys Cloud users can connect directly with Zoom Phone users to solve problems faster.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column][vc_column_text]<\/p>\n

Genesys Cloud + Zoom Meetings<\/h3>\n

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Jump on a Zoom Meeting right from Genesys Cloud<\/h4>\n

Encourage easier collaboration between your contact centre agents and experts across your company. Genesys Cloud with Zoom Meetings brings powerful Zoom communication tools to your employees\u2019 fingertips, all from a single interface.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=”1\/2″]

Share your screen and record your video meeting<\/h4>\n

Access your favorite Zoom Meeting features without leaving the Genesys Cloud solution. Agents can share their screen to give colleagues insight into a customer profile or history \u2014 or ask a teammate to share theirs. Access video meeting recordings and analytics later.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Learn more about the Genesys and Zoom alliance<\/h2><\/div><\/div>
\"Genesys<\/div>

Zoom Partnership<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Genesys<\/div>

Webinar<\/p>

Genesys + Zoom: Seamless cloud communications for great customer experiences<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"The<\/div>

Report<\/p>

The Inner Circle Guide to Contact Centre Remote Working Solutions<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D” el_id=”getstarted”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Get started with Genesys Cloud and Zoom<\/h3>\n

Keep your customers close. Keep your coworkers closer. With the Genesys Cloud and Zoom partnership, you easily break down barriers that stand in the way of true connection and collaboration.<\/p>\n

Be among the first to boost your team\u2019s productivity \u2014 and start solving customer problems faster. Get started with your Genesys Cloud, Zoom Phone and Zoom Meetings today.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″]

Welcome back<\/span> <\/span> <\/span><\/span><\/p>

Not You?<\/a><\/p><\/div>

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