{"id":235727,"date":"2020-02-13T15:48:18","date_gmt":"2020-02-13T23:48:18","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=235727"},"modified":"2023-12-07T12:05:28","modified_gmt":"2023-12-07T20:05:28","slug":"call-centre-cloud-migration-overview","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/call-centre-cloud-migration-overview","title":{"rendered":"Call Centre Cloud Migration Overview"},"content":{"rendered":"

[vc_section][vc_row][vc_column]

Call centre migration<\/h1>

Deliver on your brand promise \u2014 without any roadblocks.<\/p>

<\/div>
Hear the success stories<\/a><\/div><\/div>
\"Cloud<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1566918234999{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

There's never been a better time to refresh your call centre technology.<\/h3><\/div>
\"Moving<\/div>

Live the cloud lifestyle<\/h4>

Enjoy a lifestyle of continuous agility and the ability to adapt to change. The right cloud platform lets you extend capabilities quickly, drive better outcomes and deliver customer experiences beyond expectations.<\/p>\n<\/div><\/div>

\"Collaboration<\/div>

Accelerate digital transformation<\/h4>

Adapt to ever-changing customer expectations. True omnichannel, complete customer journeys and unified data across all channels give your business the tools to improve your customer experience.<\/p>\n<\/div><\/div>

\"Intelligent<\/div>

Modernise for innovation<\/h4>

Be where your customers are. Escape the escalating risk, cost and limitations of legacy or end-of-life technology \u2014 and enjoy the freedom to build a foundation for innovation.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

We're ready when you are<\/h3><\/div>
\"Chat<\/div>

Succeed with experienced support<\/h4>

Experience matters. There’s a reason more companies of every size and industry have trusted Genesys with their call centre migrations. They know they can count on our proven expertise to transform the experiences they deliver to their customers.<\/p>\n<\/div><\/div>

\"Get<\/div>

Speed time to value and minimise cost and risk<\/h4>

Today’s most innovative providers have proven, repeatable methodologies that include use cases and agile delivery to reduce risk, minimise disruption, reduce cost of deployment and accelerate time to value.<\/p>\n<\/div><\/div>

\"Partner<\/div>

Choose a technology partner, not just another vendor<\/h4>

Not all cloud vendors are created equal. You\u2014and your customers\u2014deserve a technology provider who makes investments to ensure your success and empower you to achieve your business goals. We’re the partner who will be with you all the way\u2014before, during and after your deployment\u2014so you get the value you expect.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Real benefits now and into the future<\/h3><\/div>

Go global and scale limitlessly: Don't let size or geography slow you down<\/h4>

Choose a cloud solution provider with global reach and massive scale to deliver consistent, omnichannel experiences anywhere in the world, supported by a global data centre footprint.<\/p>\n<\/div><\/div>

Consume technology the way you want: Don't be forced to conform<\/h4>

Get the cloud you need \u2014 public, private or hybrid. Customise applications to your requirements and quickly make changes that keep your business agile.<\/p>\n<\/div><\/div>

Get enterprise-grade security and reliability: Don't compromise<\/h4>

Enjoy world-class cloud security with assured internal audits, industry certifications, global coverage, high availability and business continuity. Gain seamless failover to protect your business and brand.<\/p>\n<\/div><\/div>

Be powered by a cloud of innovation: Don't get left behind<\/h4>

Harness the power of flexible, future-proof technology with a solid history of innovation. Be fully prepared to take advantage of the convergence of cloud, digital and artificial intelligence to drive better business results.<\/p>\n<\/div><\/div>

<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Your future is waiting<\/h3>

Your needs are unique; we give you options. Let us help you choose the best path forward. Select your scenario to learn more:<\/p><\/div>

\"Genesys<\/div>

Existing Genesys customer<\/h4>
Learn what cloud can do for you<\/a><\/div><\/div><\/div>
\"Cloud<\/div>

SaaS contact centre solution (with another vendor)<\/h4>
Learn more about Genesys Cloud<\/a><\/div><\/div><\/div>
\"On<\/div>

On-premises call centre solution (with another vendor)<\/h4>
Premise to cloud<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1566918234999{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":308,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-235727","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/308"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=235727"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235727\/revisions"}],"predecessor-version":[{"id":501124,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235727\/revisions\/501124"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=235727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}