{"id":235725,"date":"2020-02-13T15:45:52","date_gmt":"2020-02-13T23:45:52","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=235725"},"modified":"2025-01-15T14:25:27","modified_gmt":"2025-01-15T22:25:27","slug":"call-centre-cloud-migration","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/call-centre-cloud-migration","title":{"rendered":"Call Centre Cloud Migration"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-plum\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h1>Choose the proven approach for your on-premises call centre migration<\/h1><p>Smooth your move to the cloud with experience and a personalised plan.<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"https:\/\/www.genesys.com\/en-gb\/campaign\/purecloud-guided-tour\" target=\"\" rel=\"\">Take the tour<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"48\" height=\"39\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/90dccfa8-cloud-and-premise-orange.svg\" alt=\"Cloud and premise orange\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1566918234999{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a1 has-title has-yt_video\" ><div class=\"text-col\"><h2>Deliver a customer experience that's beyond expectations<\/h2><p>Your on-premises call centre has served you well. But yesterday&#8217;s systems weren&#8217;t designed for ever-changing customer expectations. Moving away from your existing technology doesn&#8217;t have to be intimidating. The right guide makes navigating the migration journey easier and more predictable, with far lower risk and faster time to business value. There&#8217;s a reason companies trust Genesys to migrate their call centres to the cloud: our experience and a program we call PureBridge Cloud.<\/p>\n<\/div><div class=\"media-col type-youtube\"><div class=\"iframeholder\"><iframe src=\"https:\/\/www.youtube.com\/embed\/_yKuC0VYLH8\" frameborder=\"0\" allowfullscreen=\"1\"><\/iframe><\/div><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Take the guesswork out of call centre migrations<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"106\" height=\"125\" src=\"https:\/\/www.genesys.com\/media\/b60b677d-arrow-down.svg\"  alt=\"Arrow down\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Reduce risk and complexity<\/h4><p>Minimise risk with a proven migration methodology tuned to your unique requirements, special offers that ensure you avoid double payments during your migration and technical scholarships to train your talent. And a no-cost assessment workshop makes it easy to get started.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"45\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/stopwatch.svg\"  alt=\"Save time and increase productivity\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Accelerate time to value<\/h4><p>Successfully migrating core contact centre functions first consolidates and simplifies disparate systems, channels and data. You&#8217;ll see day one cost savings and improved performance metrics \u2014 and set the foundation for <a href=\"https:\/\/www.genesys.com\/en-gb\/platform\/new-innovations\">innovation<\/a>.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/journey.svg\"  alt=\"Customer journey\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Personalise your plan<\/h4><p>Together we&#8217;ll define a realistic migration strategy. You&#8217;ll receive a personalised plan that details what each delivery phase looks like, with special attention to routing, change management and a technology bridge for reporting continuity.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Experience the difference with Genesys<\/h3><p>Your migration journey is a relationship, not a transaction.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/graph-bar-increase.svg\"  alt=\"Graph bar increase\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Enjoy measurable benefits on Day 1<\/h4><p>Focus on your business outcomes. Consolidate systems that drive up maintenance, support and integration costs. Simplify infrastructure with a single application, a single point of administration, and unified data and reporting. See reduced costs and improved KPIs on Day 1.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/process.svg\"  alt=\"Interaction process automation\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Trust a proven process<\/h4><p>With a <a href=\"https:\/\/www.genesys.com\/en-gb\/resources\/genesys-prescriptive-migration-the-art-of-simplified-migration-with-proven-roi\" target=\"_blank\" rel=\"noopener\">prescriptive migration<\/a> approach that&#8217;s simple, proven and backed by ROI, you can implement solutions based on your unique use cases. Then apply an agile, phased delivery \u2014 instead of trying to do everything at once.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"32\" src=\"https:\/\/www.genesys.com\/media\/cloud.svg\"  alt=\"Moving to the cloud\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Go cloud today or as you're ready<\/h4><p><a href=\"https:\/\/www.genesys.com\/en-gb\/cloud-platform\">Genesys Cloud<\/a> is built on a public cloud, microservices-based architecture. It lets you map your path to cloud with on-premises subscription, hybrid or on-premises with cloud services. We have proven cloud options for every organisation.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/handshake.svg\"  alt=\"Partner network\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Rest assured we're with you all the way<\/h4><p>Your migration journey doesn&#8217;t end with the go-live party. You receive ongoing guidance and services to make sure you get the results you expect.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;special-logo&#8221;][vc_row][vc_column]<div class=\"section-cta format-cta-t1 has-cta has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-t1\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"box-logo image-wide\"><img decoding=\"async\" width=\"1280\" height=\"909\" src=\"https:\/\/www.genesys.com\/media\/fd8a275d-emirates-logo.png\" alt=\"Emirates logo\"><\/div><div class=\"text-col\"><div class=\"box-quote\">\"We\u2019ve created a virtualised, multichannel contact centre environment. As we fly to new destinations, we immediately connect those destinations into our virtual contact centre.\"<\/div><div class=\"speaker-info\"><p class=\"fullname\">Karen Bell-Wright<\/p><p class=\"jobtitle\">Senior Vice President for Retail and Contact Centers Worldwide<\/p><p class=\"company\">Emirates<\/p><\/div><div class=\"cta-btn\"><a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/emirates\" target=\"\" rel=\"\">Read the customer story<\/a><\/div><\/div><\/div><style type='text\/css'>\r .section_wrapper .special-logo .section-cta.format-cta-t1 .box-logo{ flex: 0 1 12%; margin-right: auto; margin-left: auto; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>See what Genesys customers are saying<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Cloud<\/h4><p>&#8220;Now, we&#8217;re not waiting two years for a software release or server upgrade. We&#8217;re able to simply switch on new capabilities when required and use them in the right way, which is a major paradigm shift. Genesys Cloud has changed the game for us, constantly bringing new functionality.&#8221;<\/p>\n<p><strong>Jason Lock<\/strong>,<br \/>\nHead of Contact Centres for <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/westpac-new-zealand\">Westpac NZ<\/a><\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Innovation<\/h4><p>&#8220;Technology is not only driving innovation. It is driving business strategy. The technology platform choices that we make are strategic and critical and we&#8217;re looking to Genesys as a provider of a key strategic platform to help us continue to innovate with new services and capabilities for our consumers and merchants.&#8221;<\/p>\n<p><strong>Brad Strock<\/strong>,<br \/>\nCIO, <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/paypal\">PayPal<\/a><\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">One hand to hold<\/h4><p>&#8220;Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.&#8221;<\/p>\n<p><strong>Ian Roberts<\/strong>,<br \/>\nOperations Leader, <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/quicken\">Quicken<\/a> Customer Care<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Omnichannel<\/h4><p>&#8220;This is the best contact centre I could have imagined. We&#8217;ve been ranked the number one Vodafone contact centre worldwide. And with the new innovative channels we&#8217;ve developed, we know there&#8217;s a lot more to come.&#8221;<\/p>\n<p><strong>J\u00f6rg Knoop<\/strong>,<br \/>\nHead of Contact Centre and Telesales, <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vodafone\">Vodafone<\/a><\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Routing<\/h4><p>&#8220;With Genesys Cloud , it&#8217;s much easier to control queues and move resources around. Every time a customer makes contact, our advisors automatically see their full history. So, we&#8217;re able to provide them with better information, quicker service and a superior experience.&#8221;<\/p>\n<p><strong>Lene Strengelsrud<\/strong>,<br \/>\nHead of Communication Centre, <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lowell-norway\">Lowell Norway<\/a><\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Reporting<\/h4><p>&#8220;One of the big keys to success for us was our ability to manage and measure our business at a whole different level. We&#8217;ve got more insight at our fingertips than we could ever think of having before. And that helps us manage our experience for customers. We&#8217;re an obsessed organisation, so those experiences are very important to us.&#8221;<\/p>\n<p><strong>Dwayne Calder<\/strong>,<br \/>\nManaging Director, Insight and Enablement, <a href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/atb-financial\">ATB Financial<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-4x4\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Call centre migration resources<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/c2851530-the_essential_migration_checklist_for_identifying_the_right_customer_experience_solution-cl-resource_center-en.jpg\"  alt=\"The essential migration checklist for identifying the right customer experience solution\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">The essential migration checklist for identifying the right customer experience solution<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/the-essential-migration-checklist-for-identifying-the-right-customer-experience-solution\" target=\"_blank\" rel=\"\">Get the checklist<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/0e9f3ebc-not-all-contact-center-tech-is-cloud-ready-vc-resource_center-en.jpg\"  alt=\"Not all cloud contact centre vendors can deliver true omnichannel service\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Not all cloud contact centre vendors can deliver true omnichannel service<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/not-all-cloud-contact-centre-vendors-can-deliver-true-omnichannel-service\" target=\"_blank\" rel=\"\">See the comparison<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/0664b218-thumbnail-kit-nemeretesnemeretes-resource_center-en.jpg\"  alt=\"Nemertes Business Value Analysis\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">The proof is in the data: Nemertes Research Business Value Analysis<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/resources\/nemertes-business-value-analysis\" target=\"_blank\" rel=\"\">Download report<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"262\" height=\"158\" src=\"https:\/\/www.genesys.com\/media\/Video-Thumbnail.png\"  alt=\"Video thumbnail\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Delivering on the promise of world-class omnichannel customer experiences<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/collateral\/delivering-on-the-promise-of-world-class-omnichannel-customer-experiences\" target=\"_blank\" rel=\"\">Watch the video<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a1 has-title has-cta has-image\" ><div class=\"text-col\"><h3>Preview your migration journey<\/h3><p>Transition means opportunity. Discover what your migration journey could look like and learn how a technology makeover of your existing call centre will empower you to make every moment count. You&#8217;ll get a proven process to assure smooth operations and measurable results. Getting started is easier than you think with a no-cost assessment. To learn more, take the tour.<\/p>\n<a class=\"btn btn-primary pl-2 pr-2 rounded-pill\" href=\"https:\/\/www.genesys.com\/en-gb\/campaign\/purecloud-guided-tour\" target=\"_blank\" rel=\"\">Take the tour<\/a><\/div><div class=\"media-col image-wide type-image\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Genesys_prescriptive_migration_The_art_of_simplified_migration_with_proven_ROI-EB-resource_center-EN.jpg\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section css=&#8221;.vc_custom_1566918234999{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;special-logo&#8221;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":308,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-235725","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/308"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=235725"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235725\/revisions"}],"predecessor-version":[{"id":553423,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/235725\/revisions\/553423"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=235725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}