{"id":235723,"date":"2021-01-22T11:32:33","date_gmt":"2021-01-22T19:32:33","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=235723"},"modified":"2023-10-12T22:32:11","modified_gmt":"2023-10-13T05:32:11","slug":"customer-migrations","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/customer-migrations","title":{"rendered":"Customer Migrations"},"content":{"rendered":"

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Come with us to the cloud<\/h1>

Take your next step with Genesys and move to Genesys Cloud<\/p>

<\/div>
Speak to a Genesys representative<\/a><\/div><\/div>
\"Genesys<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section css=”.vc_custom_1566918234999{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Always deliver the right experience<\/h2>

Your on-premises solution is powerful at delivering great experiences to customers and employees, but changing it to accommodate new requirements can be expensive and time-consuming. Sooner or later, you\u2019ll need to move to something more dynamic in order to stay competitive.<\/p>\n

It\u2019s time you graduated to the next level. We appreciate your business and want to continue helping you to compete in a world of non-stop change. The first step is to move to Genesys Cloud<\/a> \u2014 the customer experience solution of the future.<\/p>\n<\/div>

\"video<\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Continuously meet changing requirements<\/h3>

Change is constant and happening faster than ever. Your ability to adapt and enhance your capabilities will determine your success on the road ahead. Genesys Cloud is how you\u2019ll get there.<\/p><\/div>

\"Intelligent<\/div>

Get channels<\/h4>

Easily deploy new digital capabilities as an extension of your existing interface \u2014 SMS, email, chat, co-browse, video calling, social media and popular messaging apps. Ensure that you\u2019re where your customers are today and as they evolve in the future.<\/p>\n<\/div><\/div>

\"Bot\"<\/div>

Get automated<\/h4>

Enhance the efficiency of your digital experiences by adding self-service bots to the mix. Customers get faster responses and employees are spared from handling the tedious, repetitive tasks that machines were built for.<\/p>\n<\/div><\/div>

\"Customer<\/div>

Get predictive<\/h4>

Go a step further by predicting when to initiate a digital engagement based on customer behaviour. Use real-time insights to proactively trigger bot or human interactions, then use the data gathered from those interactions to improve your agent experiences.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Let\u2019s build your cloud migration path together.
\nTurn your past investment into your cloud future.<\/h3>
Discover your migration path<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]

Always have modern means to produce competitive results<\/h3><\/div>
\"Delivery\"<\/div>

Deploy faster<\/h4>

Take advantage of the quickest deployment available today. In the last two years, Genesys Professional Services performed hundreds of customer migrations. That experience resulted in automation tools and a use case methodology that will get you in the cloud and seeing results up to 60% faster than anyone else. There are parts of the migration that will take other vendors weeks to complete, but Genesys can do this in a single day with automation.<\/p>\n<\/div><\/div>

\"People<\/div>

Experts help drive your outcomes<\/h4>

The journey with Genesys Cloud includes a trusted guide \u2014 your Genesys Advisor. Together, you\u2019ll chart a path to success and follow up at regular touch points until your goals are achieved. Your Advisor gets to know you and reaches out proactively to help you leverage our resources for maximum impact. Your Advisor is part of our promise that we\u2019re with you all the way.<\/p>\n<\/div><\/div>

\"Moving<\/div>

Genesys Cloud is ready for you<\/h4>

It\u2019s grown up a lot in the last few years. After releasing 150 features in 2018 and then surpassing that in 2019, Genesys Cloud competes with mature on-premises solutions and far surpasses newer cloud solutions. Today, it\u2019s used by enterprises with thousands of seats. The ability to add such a wide breadth of functionality into a single pane of glass without complex integrations will make you agile and tough to compete with.<\/p>\n<\/div><\/div>

\"Credit<\/div>

The offer is here<\/h4>

Moving to Genesys Cloud comes with an incentive package to help your numbers add up and your muscles relax. We\u2019ll convert your maintenance payments into cloud subscription payments so you never pay both at the same time. We\u2019ll discount the cost of Genesys Professional Services to perform the implementation. And you can keep your on-premises licences as a backup \u2014 if you aren\u2019t satisfied with Genesys Cloud, go right back to what you had. No back maintenance. (But we don\u2019t think you\u2019ll need it.)<\/p>\n<\/div><\/div>

\"Predictive<\/div>

The time is now<\/h4>

Start grabbing every opportunity. Discover better ways to use your data to deliver more personalised experiences. Streamline your IT operations. Win more brand loyalty by being where the conversations are happening at all times. Your journey with Genesys has only just begun, and the best is yet to come.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]