{"id":155340,"date":"2019-07-01T09:53:42","date_gmt":"2019-07-01T16:53:42","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=155340"},"modified":"2020-11-11T09:46:13","modified_gmt":"2020-11-11T17:46:13","slug":"summer-innovations-2019","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/new-innovations\/summer-innovations-2019","title":{"rendered":"Summer 2019 Innovations"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1559690028522{background-image: url(https:\/\/www.genesys.com\/media\/e6489c9d-si-banner.png?id=150630) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

Genesys Innovations Guide<\/h1>\n

[\/vc_column_text][vc_column_text]<\/p>\n

What’s new for summer 2019<\/h2>\n

[\/vc_column_text]

Download the guide<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row css=”.vc_custom_1559842264631{padding-top: 36px !important;}”][vc_column][vc_row_inner gap=”25″][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

Genesys Cloud for shared innovation<\/h3>\n

Discover the latest technical innovations from Genesys, starting with the Genesys Cloud platform<\/a>. You’ll also learn about Genesys artificial intelligence (AI) innovations for customer and employee journeys, new digital channels and services, and workforce engagement solutions. Genesys Cloud\u00ae and Genesys\u2122 customers can take advantage of new capabilities as soon as they’re released. With rapid access to these innovations, you save time, resources and costs.<\/p>\n

New services released on the Genesys Cloud platform are purpose-built to work with existing Genesys and Genesys Connect\u2122 solutions. Customers using these applications can continue to consume new capabilities from Genesys on-premises or hosted products with upgrades, backups, testing, operations, and both the management and cost management of the data centre.<\/p>\n

When you move to Genesys Cloud, your investment is protected\u2014technically and commercially\u2014with financial credits, frictionless implementation and expert guidance.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”150633″ si_max_width=”592px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”black” full_width=”stretch_row” css=”.vc_custom_1559776516357{background-color: #f3f3f4 !important;}”][vc_row css=”.vc_custom_1559842771734{padding-top: 36px !important;padding-bottom: 18px !important;}”][vc_column][vc_column_text]<\/p>\n

Genesys AI advances your customers through their journeys<\/h3>\n

Connect and manage both native and third-party AI technologies flawlessly using Genesys AI capabilities. Now, you can use multiple AI applications working together harmoniously in real time to deliver truly frictionless customer experiences across marketing, sales and service. Easily report on your AI investments, and achieve 60% to 80% faster time-to-value.<\/p>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1559784297323{margin-bottom: 15px !important;padding-top: 15px !important;}”]<\/p>\n

Genesys AI user-friendly technology lets you:<\/h4>\n

[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top” gap=”10″ css=”.vc_custom_1559779050543{margin-top: 15px !important;}”][vc_column_inner el_class=”tmarg-2-mobile” width=”1\/3″]

<\/div>

Orchestrate<\/h4>

Connect and manage third-party and native Genesys technologies to connect customers to bots or employees across interactions\u2014and share relevant contextual information.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

<\/div>

Measure<\/h4>

Augment workforce management data and aggregate data on Genesys Cloud to capture, measure and report on interaction metrics across the complete customer journey. This improves employee and contact centre performance.<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″]

<\/div>

Optimise<\/h4>

Use insights to improve workforce planning, forecasting and scheduling, identify employee knowledge gaps, and capture best practices for training purposes with Genesys AI. And boost performance through continuous optimisation.<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”white” full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1559776745165{background-color: #23395D !important;}”][vc_row full_width=”stretch_row” content_placement=”middle” r_advbg_min_height=”300px” css=”.vc_custom_1559842781474{padding-top: 18px !important;padding-bottom: 18px !important;}”][vc_column width=”1\/2″ css=”.vc_custom_1559840184344{padding-top: 2em !important;}”][vc_video link=”https:\/\/www.youtube.com\/embed\/gGYUrqPYiJY” el_width=”80″ align=”center” css=”.vc_custom_1560183131036{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][vc_column v_align=”middle” width=”1\/2″][vc_column_text]See how DNB, the largest financial group in Norway, integrated AI into its customer experience journey.<\/p>\n

“Genesys sews everything together to make the perfect customer journey.”<\/h3>\n

Anders Br\u00e5ten
\nHead of Technical Operation and Customer Solutions[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=”middle”][vc_row css=”.vc_custom_1559842790503{padding-top: 18px !important;}”][vc_column][vc_column_text]<\/p>\n

Top innovations for the first half of 2019<\/h3>\n

As digital, AI and cloud converge, the scale, speed of innovation and agility give you more value from your investments. Now you can:<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1559780791008{margin-right: 0px !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1559782828790{padding-right: 0px !important;}”]

<\/div>[\/vc_column][vc_column width=”1\/3″][vc_column_text]Accelerate time-to-value with enhanced orchestration of Genesys AI-powered journeys. You’ll save hundreds of hours of development when you build once for self-service and assisted service for any voice or text-based channel.[\/vc_column_text][\/vc_column][vc_column width=”1\/6″]
<\/div>[\/vc_column][vc_column width=”1\/3″][vc_column_text]Enrich your customer experience with expanded support for messaging and bots. Genesys supports voicebots, chatbots and messaging channels, including WhatsApp, as well as Amazon Lex and Google Contact Center AI.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1559842797217{padding-bottom: 18px !important;}”][vc_column width=”1\/6″]
<\/div>[\/vc_column][vc_column width=”1\/3″][vc_column_text]Increase sales and customer experience with Genesys Altocloud. Predictive engagement lets you personalise content offers on the web; open APIs enable real-time monitoring and engagement of more channels.[\/vc_column_text][\/vc_column][vc_column width=”1\/6″]
<\/div>[\/vc_column][vc_column width=”1\/3″][vc_column_text]Continuously improve with real-time analytics and data visualisation. Now you can create configurable dashboards for faster decision-making and gain insights into customer intent and containment rates.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section content_placement=”middle”][vc_row gap=”35″ equal_height=”yes” css=”.vc_custom_1559843168792{padding-top: 18px !important;padding-bottom: 18px !important;}”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Transform your business with
\nGenesys Cloud<\/h3>\n

With financial credits, frictionless implementation and expert guidance, your investment in Genesys Cloud<\/a> is protected \u2014 technically and commercially. You’ll have the latest code powering all your customer conversations as well as a holistic solution for cloud, digital and AI. Not only will you see a major cost savings over on-premises or hosted environments, you also can adopt new technologies like predictive routing, AI, chatbots and workforce engagement management. Proven use cases, agile delivery methods and centres of excellence combine to ensure your success on Genesys Cloud.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”150917″ alignment=”center”][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”black” full_width=”stretch_row” css=”.vc_custom_1559776061510{background-color: #f3f3f4 !important;}”][vc_row equal_height=”yes” content_placement=”middle” css=”.vc_custom_1559843189931{padding-top: 18px !important;padding-bottom: 18px !important;}”][vc_column width=”1\/6″][vc_single_image image=”150922″ alignment=”center”][\/vc_column][vc_column width=”5\/6″][vc_column_text]<\/p>\n

When customers contact a large digital bank in Latin America, it’s one seamless journey
\nacross all channels.<\/h4>\n

“We needed an omnichannel platform, especially since we have millennial clients. We allow customers to contact us by phone, email, chat or WhatsApp to communicate when they want, in their own time.”
\nHead of Customer Experience<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row gap=”35″ equal_height=”yes” content_placement=”middle” css=”.vc_custom_1559843161422{padding-top: 18px !important;padding-bottom: 36px !important;}”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Extended innovation with the Genesys Cloud
\napplication marketplace<\/h3>\n

Since last year, Genesys Cloud customers have enjoyed the click-to-install ease of Premium Applications in AppFoundry. Now we’ve taken this exceptional user experience to the next level through free trials with multiple partners. Trial select third-party integrations on the Genesys Cloud solution for free to see if it’s right for you. Only Premium Applications are available for free trials. Simply select the free trial and click to install the application \u2014 it takes less than five minutes.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”150923″][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”white” full_width=”stretch_row” css=”.vc_custom_1559775991748{background-image: url(https:\/\/www.genesys.com\/media\/8cf44553-si-panel.png?id=150631) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” r_advbg_min_height=”400px”][vc_column width=”1\/2″][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Genesys Innovations Guide<\/h2>\n

Summer 2019<\/h3>\n

[\/vc_column_text]

Download now<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1559690028522{background-image: url(https:\/\/www.genesys.com\/media\/e6489c9d-si-banner.png?id=150630) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] Genesys Innovations Guide [\/vc_column_text][vc_column_text] What’s new for summer 2019 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row css=”.vc_custom_1559842264631{padding-top: 36px !important;}”][vc_column][vc_row_inner gap=”25″][vc_column_inner width=”2\/3″][vc_column_text] Genesys Cloud for shared innovation Discover the latest technical innovations from Genesys, starting with the Genesys Cloud platform. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":155331,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-155340","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/155340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=155340"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/155340\/revisions"}],"predecessor-version":[{"id":351551,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/155340\/revisions\/351551"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/155331"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=155340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}