{"id":14835,"date":"2018-06-08T18:06:47","date_gmt":"2018-06-08T18:06:47","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14835"},"modified":"2025-07-03T08:39:57","modified_gmt":"2025-07-03T15:39:57","slug":"capabilities","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/capabilities","title":{"rendered":"Capabilities"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Choose <span class=\"color-orange\">the most capable<\/span> contact centre software<\/h1>\n<p><\/p>\n<p style=\"text-align: center;\">The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]<style type='text\/css'>\r ul.allcapability_nav { list-style-type: none; margin-left: 0; position: relative; max-width: 270px; width:270px; padding:1rem; border-radius:1.167rem; overflow:hidden; margin-bottom: 0; background: #EEEDE7; box-shadow:0 .667rem 1.333rem rgba(0,0,0,.15); } ul.allcapability_nav.scrollactive { top: 200px; position: fixed; } ul.allcapability_nav.scrollactive.hitbottom { bottom: 0; position: absolute; top: inherit !important; } ul.allcapability_nav>li a { font-size: 20px; line-height: 26.4px color: #4E5054; padding: 0.5rem 1rem; background: #EEEDE7; display: block; text-decoration:none; border-radius:5px; position:relative; } ul.allcapability_nav>li.active a { color: #FFF; background: #FF451A; } ul.allcapability_nav>li.active a::after { content:\"\\2192\"; position:absolute; right:0.5rem; top:50%; margin-top:-0.6rem; } ul.allcapability_nav>li::before { display: none; } @media only screen and (max-width: 1366px) { ul.allcapability_nav.scrollactive.hitbottom { bottom: 89px; } } @media only screen and (max-width: 1199px) { ul.allcapability_nav { width: 180px; } }\r <\/style>[vc_column_text]<\/p>\n<ul class=\"allcapability_nav\">\n<li class=\"active\"><a href=\"#ccs\">Contact centre software<\/a><\/li>\n<li><a href=\"#aia\">Artificial intelligence and automation<\/a><\/li>\n<li><a href=\"#caop\">Cloud architecture and<br \/>\nopen platform<\/a><\/li>\n<li><a href=\"#cjm\">Customer journey management<\/a><\/li>\n<li><a href=\"#dce\">Digital customer engagement<\/a><\/li>\n<li><a href=\"#wem\">Workforce engagement management<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_raw_js]%3Cscript%3E%20%0A%20%20%20%20%20%20%20%20jQuery%28document%29.ready%28function%20%28%24%29%20%7B%0A%20%20%20%20var%20announcement%20%3D%20%24%28%22.important-announcement%22%29%3B%0A%20%20%20%20var%20additional_offset%20%3D%200%3B%0A%20%20%20%20if%20%28announcement.length%20%3E%200%29%20%7B%0A%20%20%20%20%20%20%20%20additional_offset%20%3D%20announcement.outerHeight%28%29%3B%0A%20%20%20%20%7D%0A%0A%20%20%20%20var%20getSections%20%3D%20function%28%29%20%7B%0A%20%20%20%20%20%20var%20sections%20%3D%20%7B%7D%3B%20%0A%20%20%20%20%20%20%24%28%27.allcapability_nav%20li%27%29.each%28function%28%29%7B%0A%20%20%20%20%20%20%20%20var%20id%20%3D%20%24%28this%29.find%28%22a%22%29.attr%28%22href%22%29%3B%0A%20%20%20%20%20%20%20%20if%20%28id.length%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20var%20sec%20%3D%20%24%28id%29%3B%0A%20%20%20%20%20%20%20%20%20%20var%20pos_top%20%3D%200%3B%0A%20%20%20%20%20%20%20%20%20%20var%20pos_bot%20%3D%200%3B%0A%20%20%20%20%20%20%20%20%20%20if%20%28%21sec.length%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20var%20link%20%3D%20%24%28this%29.find%28%22a%22%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20var%20id%20%3D%20null%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20%24%28%27.section-grid.has-title%27%29.each%28function%28%29%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20if%28%24%28this%29.find%28%27h2%27%29.html%28%29.toLowerCase%28%29%20%3D%3D%20link.html%28%29.toLowerCase%28%29%20%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20id%20%3D%20%27%23%27%2B%24%28this%29.attr%28%27id%27%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%20%20%20%20%20%7D%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20%0A%20%20%20%20%20%20%20%20%20%20%20%20if%20%28id%20%21%3D%20null%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%24%28this%29.find%28%22a%22%29.attr%28%27href%27%2Cid%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20sec%20%3D%20%24%28id%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%0A%20%20%20%20%20%20%20%20%20%20if%20%28sec.length%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20pos_top%20%3D%20sec.offset%28%29.top%20-%20%28%24%28%27header%27%29.outerHeight%28%29%20%2B%20additional_offset%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20var%20sec_height%20%3D%20sec.outerHeight%28%29%3B%0A%20%20%20%20%20%20%20%20%20%20%20%20pos_bot%20%3D%20pos_top%20%2B%20sec_height%3B%0A%20%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%20%20%20if%20%28typeof%20sections%5Bid%5D%20%3D%3D%20%27undefined%27%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20sections%5Bid%5D%20%3D%20%7B%7D%3B%0A%20%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%20%20%20sections%5Bid%5D.top%20%3D%20pos_top%2C%0A%20%20%20%20%20%20%20%20%20%20sections%5Bid%5D.bot%20%3D%20pos_bot%0A%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%7D%29%3B%0A%20%20%20%20%20%20return%20sections%3B%0A%20%20%20%20%7D%0A%0A%20%20%20%20%24%28window%29.resize%28function%28%29%7B%0A%20%20%20%20%20%20var%20sections%20%3D%20getSections%28%29%3B%0A%20%20%20%20%7D%29%3B%0A%0A%20%20%20%20var%20top_margin%20%3D%20%24%28%27.allcapability_nav%27%29.closest%28%27.wpb_text_column.wpb_content_element%27%29.css%28%27padding-top%27%29%3B%0A%20%20%20%20top_margin%20%3D%20parseInt%28top_margin.replace%28%27px%27%2C%20%27%27%29%29%3B%0A%20%20%20%20var%20deduction%20%3D%200%3B%0A%20%20%20%20var%20additional_scroll%20%3D%205%3B%0A%20%20%20%20var%20header_height%20%3D%20%24%28%27header%27%29.outerHeight%28%29%20%2B%20additional_offset%3B%0A%20%20%20%20if%20%28top_margin%20%3E%3D%20100%29%20%7B%0A%20%20%20%20%20%20deduction%20%3D%20header_height%3B%0A%20%20%20%20%20%20additional_scroll%20%3D%200%3B%0A%20%20%20%20%7D%20%0A%20%20%20%20var%20total_margin%20%3D%20top_margin%20-%20deduction%3B%0A%20%20%20%20var%20nav_position%20%3D%20%28%24%28%27.allcapability_nav%27%29.offset%28%29.top%20%2B%20total_margin%29%20-%20deduction%3B%0A%20%20%20%20var%20sections%20%3D%20getSections%28%29%3B%0A%20%20%20%20%24%28%27.allcapability_nav%20a%27%29.click%28function%28e%29%7B%0A%20%20%20%20%20%20%20%20e.preventDefault%28%29%3B%0A%20%20%20%20%20%20%20%20var%20%24this%20%3D%20%24%28this%29%3B%0A%20%20%20%20%20%20%20%20var%20%24target%20%3D%20%24this.parent%28%27li%27%29%3B%0A%20%20%20%20%20%20%20%20var%20%24item%20%3D%20%24this.attr%28%27href%27%29%3B%0A%20%20%20%20%20%20%20%20if%20%28%24%28%24item%29.length%29%7B%0A%20%20%20%20%20%20%20%20%20%24%28%27html%2Cbody%27%29.animate%28%7B%20scrollTop%3A%20%24%28%24item%29.offset%28%29.top%20-%20header_height%20%2B%20additional_scroll%7D%2C500%2C%27swing%27%29%3B%0A%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%7D%29%3B%0A%0A%20%20%20%20%24%28window%29.scroll%28function%28%29%7B%0A%0A%20%20%20%20if%28%24%28window%29.scrollTop%28%29%20%3E%20nav_position%29%7B%0A%20%20%20%20%20%20%20%20var%20footer_position%20%3D%20%24%28%27.footer%27%29.offset%28%29.top%20-157.5%3B%0A%20%20%20%20%20%20%20%20var%20position%20%3D%20%24%28%27.allcapability_nav%27%29.offset%28%29.top%20%2B%20%24%28%27.allcapability_nav%27%29.outerHeight%28%29%3B%0A%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%27%29.addClass%28%27scrollactive%27%29%3B%0A%20%20%20%20%20%20%20%20%0A%20%20%20%20%20%20%20%20if%28position%20%3E%3D%20footer_position%20%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%27%29.addClass%28%27hitbottom%27%29%3B%0A%20%20%20%20%20%20%20%20%7D%20%0A%20%20%20%20%20%20%20%20if%20%28%24%28%27.allcapability_nav.hitbottom%27%29.length%29%20%7B%0A%20%20%20%20%20%20%20%20%20if%28%20%24%28window%29.scrollTop%28%29%20%2B%20%28200%20-%20additional_scroll%29%20%3C%20%24%28%27.allcapability_nav.hitbottom%27%29.offset%28%29.top%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%27%29.removeClass%28%27hitbottom%27%29%3B%0A%20%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%7D%20else%20%7B%0A%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%27%29.removeClass%28%27scrollactive%27%29%3B%0A%20%20%20%20%7D%20%0A%0A%0A%20%20%20%20if%20%28%24%28%27.allcapability_nav%27%29.hasClass%28%27scrollactive%27%29%29%20%7B%0A%20%20%20%20%20%20for%20%28section%20in%20sections%29%20%7B%0A%20%20%20%20%20%20%20%20if%20%28%28%24%28window%29.scrollTop%28%29%20%2B%20header_height%20%2B%20200%29%3E%3D%20sections%5Bsection%5D.top%20%26%26%20%28%24%28window%29.scrollTop%28%29%20%2B%20header_height%29%20%3C%20sections%5Bsection%5D.bot%29%20%7B%0A%20%20%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%20li%27%29.removeClass%28%27active%27%29%3B%0A%20%20%20%20%20%20%20%20%20%20%24%28%27.allcapability_nav%20li%20a%5Bhref%3D%22%27%2Bsection%2B%27%22%5D%27%29.closest%28%27li%27%29.addClass%28%27active%27%29%3B%0A%20%20%20%20%20%20%20%20%7D%0A%20%20%20%20%20%20%7D%0A%20%20%20%20%7D%0A%0A%20%20%20%20%7D%29%3B%0A%0A%20%20%20%20%7D%29%3B%0A%20%20%20%20%3C%2Fscript%3E[\/vc_raw_js][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_row_inner el_id=&#8221;ccs&#8221; css=&#8221;.vc_custom_1654896044639{margin-top: -4.167rem !important;padding-top: 4.167rem !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1731518973216{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>Contact centre software<\/h2>\n<p>Create customer and agent experiences that effortlessly blend automated and human resources. Know your customers and engage when it matters.[\/vc_column_text]<div class=\"btn-container   vc_custom_1620933236834\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/call-center-software\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>Ensure every customer receives the right support every time with skills-based and intelligent routing. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Analytics and reporting<\/h3><p>Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">Artificial intelligence and automation<\/h3><p>Power omnichannel experiences. Meet customers\u2019 needs with bot support, data-based insights and more.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">Digital customer engagement<\/h3><p>Support your teams with a comprehensive suite of digital capabilities \u2013 or with your own solution.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">Inbound<\/h3><p>Make it easy to connect with your business. Offer support and exceed expectations across channels. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Drive better customer experiences whilst making your business more profitable with Genesys call centre IVR.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">Outbound<\/h3><p>Build customer relationships with timely, personalised and contextual proactive communications across any channel <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">Unified communications and collaboration<\/h3><p>Enable easy collaboration and communications \u2014 all from a single platform or third-party solution. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">Voice services<\/h3><p>Be there for customers who prefer phone-based support. Get voice services that work for your business. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">Workforce engagement management<\/h3><p>Give your employees the tools, support and growth opportunities they need to truly love what they do.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;aia&#8221;][vc_column_inner css=&#8221;.vc_custom_1731519395607{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>Artificial intelligence and automation<\/h2>\n<p>Make agents\u2019 jobs easier, boost revenue and grow customer loyalty with artificial intelligence (AI). Gain the benefits of bots and automation tools that help customers self-serve.[\/vc_column_text]<div class=\"btn-container   vc_custom_1620933174090\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">Agent copilot<\/h3><p>Provide customer service agents with real-time AI assistance to improve both the efficiency and quality of customer interactions.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI Studio<\/h3><p>Build and innovate AI-powered experiences from a secure, centralised hub. Safely accelerate and streamline AI innovation with Genesys Cloud AI\u2122 Guides \u2013 and do it all at scale.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">Knowledge management tools<\/h3><p>Provide the right information every time with AI-powered knowledge management tools. \r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">Predictive engagement<\/h3><p>Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">Predictive routing<\/h3><p>Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Speech and text analytics<\/h3><p>Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">Virtual agent<\/h3><p>Make self-service better with AI-powered bots that understand the context and act like human agents to deliver a superior experience, no matter when.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">Work automation and task routing<\/h3><p>Use accurate, consistent data to make more informed decisions across your back office.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;caop&#8221;][vc_column_inner css=&#8221;.vc_custom_1731519404839{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>Cloud architecture and open platform<\/h2>\n<p>Consolidate systems, reduce tech debt and lower TCO, all while delivering connected experiences that set you apart and build brand trust wherever you and your customers are located.[\/vc_column_text]<div class=\"btn-container   vc_custom_1702937928291\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">Cloud architecture<\/h3><p>Explore a comprehensive set of native capabilities \u2014 all built on a single codebase.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/development\"><div class=\"card-body\"><h3 class=\"h5\">Development<\/h3><p>Compose strategic value at scale with an API-first, open platform and modern developer tools purpose-built to enable innovation fast.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/global-availability\"><div class=\"card-body\"><h3 class=\"h5\">Global availability<\/h3><p>Get global coverage, security and resilience with a leading AI-Powered Experience orchestration platform.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">Integrations and apps<\/h3><p>Maximise your investments; integrate existing technologies and the skilled employees who use them with Genesys solutions. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Salesforce Integrations with Genesys Cloud<\/h3><p>Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud integration for Salesforce.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">Security and compliance<\/h3><p>Ensure contact centre security and compliance with Genesys. Protect customer data, meet regulatory standards, and build trust with secure cloud solutions.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/servicenow-integration\"><div class=\"card-body\"><h3 class=\"h5\">ServiceNow Integration<\/h3><p>Add the leading cloud contact centre solution to your ServiceNow CSM system with a powerful prebuilt integration and supercharge your CX. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;cjm&#8221;][vc_column_inner css=&#8221;.vc_custom_1731519412785{margin-bottom: 4rem !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Customer journey management<\/h2>\n<p>Leverage your interaction and event data for visibility into customer journeys. Unlock insights to optimise your customer experiences and drive results at scale.[\/vc_column_text]<div class=\"btn-container   vc_custom_1726864728053\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/journey-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Customer journey analytics<\/h3><p>Measure, monitor and optimise customer experience and your targeted business KPIs.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/customer-journey-data-management\"><div class=\"card-body\"><h3 class=\"h5\">Customer journey data management<\/h3><p>Transform customer data silos into journey data pipelines that fuel analytics, modeling and orchestration.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/journey-orchestration\"><div class=\"card-body\"><h3 class=\"h5\">Customer journey orchestration<\/h3><p>Tailor each stage of the customer journey to customer needs with the leading customer journey orchestration software.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;dce&#8221;][vc_column_inner css=&#8221;.vc_custom_1731519419002{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>Digital customer engagement<\/h2>\n<p>Enable your agents to engage customers \u2014 and each other \u2014 anytime, anywhere, on any digital channel.[\/vc_column_text]<div class=\"btn-container   vc_custom_1620933443258\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/digital\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">Co-browse<\/h3><p>See why your customers are reaching out in real time. Show them how to resolve their issues.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">Email<\/h3><p>Give email the attention it deserves. Upgrade your email support capabilities with management tools that are built-in to your contact centre desktop.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">Knowledge management tools<\/h3><p>Provide the right information every time with AI-powered knowledge management tools. \r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">Live chat<\/h3><p>Chat with your prospects and customers in real time to solve issues quickly \u2013 no phone call needed.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">Messaging Apps<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">Predictive engagement<\/h3><p>Use AI to proactively engage online customers in the moment of truth with the next-best offer or resource.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS messaging<\/h3><p>Use familiar mobile channels to touch base with your customers without disrupting their day. <\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">Social media and messaging apps<\/h3><p>Meet your customers on the popular platforms they already use, including WhatsApp, Facebook, Instagram and more. And tap into social listening capabilities to draw in public conversations.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">Virtual agent<\/h3><p>Make self-service better with AI-powered bots that understand the context and act like human agents to deliver a superior experience, no matter when.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">Work automation and task routing<\/h3><p>Use accurate, consistent data to make more informed decisions across your back office.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_id=&#8221;wem&#8221;][vc_column_inner css=&#8221;.vc_custom_1731519426706{margin-bottom: 4rem !important;}&#8221;][vc_column_text]<\/p>\n<h2>Workforce engagement management<\/h2>\n<p>Creating great employee experiences has never been more important. Drive employee retention and satisfaction with a unified workforce optimisation tool.[\/vc_column_text]<div class=\"btn-container   vc_custom_1620933618503\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">Learn more<\/a><\/div><div class=\"capability-list row gutter-small mx-auto mx-md-0 w-100\"><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/employee-performance-management\"><div class=\"card-body\"><h3 class=\"h5\">Employee performance management<\/h3><p>Get superior performance using gamification. Supervisors gain instant insights into team and individual performance. And employees see their results in real time to drive their own success.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/quality-assurance-and-monitoring\"><div class=\"card-body\"><h3 class=\"h5\">Quality assurance and monitoring<\/h3><p>Record every interaction across channels without losing data for Voice of the Customer (VoC) insights.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">Speech and text analytics<\/h3><p>Use text and speech analytics to identify key events, ensure compliance, spot training opportunities and more.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/en-gb\/capabilities\/workforce-scheduling-forecasting\"><div class=\"card-body\"><h3 class=\"h5\">Workforce forecasting and scheduling<\/h3><p>Create accurate, flexible schedules in minutes. Have the right support in place \u2014 even when demand spikes.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_column_text] Choose the most capable contact centre software The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_column_text] Contact centre software Artificial intelligence and automation Cloud architecture and open platform Customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14835","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14835"}],"version-history":[{"count":17,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14835\/revisions"}],"predecessor-version":[{"id":580489,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14835\/revisions\/580489"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}