{"id":14823,"date":"2018-06-08T18:06:31","date_gmt":"2018-06-08T18:06:31","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14823"},"modified":"2025-01-14T14:47:13","modified_gmt":"2025-01-14T22:47:13","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/customer-success\/customer-care","title":{"rendered":"Customer Care"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1625849739990{padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/Support-BG.svg?id=347896) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>GENESYS<br \/>\nCUSTOMER<br \/>\n<span class=\"text-navy\">CARE<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;347303&#8243; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-padding=\"no-bottom\" data-column=\"grid-3x3\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Maximise uptime and protect your Genesys investment<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/dd9c411e-lock-and-key.svg\"  alt=\"Lock and key\" \/><\/div><div class=\"box-content\"><p>Gain access to all Genesys software upgrade\/update releases<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"80\" height=\"77\" src=\"https:\/\/www.genesys.com\/media\/5ca2d842-graph-line-2.svg\"  alt=\"Graph line 2\" \/><\/div><div class=\"box-content\"><p>Increase your productivity and lower cost per incident<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"32\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/interactive-touchpoint.svg\"  alt=\"Interactive touchpoint\" \/><\/div><div class=\"box-content\"><p>Get hands-on knowledge and ongoing insights into advanced functionality<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-bgcolor has-imagebg\" data-swidth=\"contain\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-orange\" data-bgimg=\"https:\/\/www.genesys.com\/media\/CTA-Orange-Panel-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-dark\"><div class=\"text-col\"><h3>Access MySupport, the Genesys Customer Care communications portal<\/h3><div class=\"cta-btn\"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"noopener\">Visit now<\/a><\/div><\/div><\/div><style type='text\/css'>\r .section-cta {background-size: cover}\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;]<div class=\"section-grid has-title has-imagebg\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgimg=\"https:\/\/www.genesys.com\/media\/Protect-Investmetn-BG.svg\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Protect your investment with 24\/7 global support<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"42\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/network-icon.svg\"  alt=\"Network icon\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Access always-on expert advice with the Genesys Knowledge Network<\/h4><p><a href=\"https:\/\/orchestrators.genesys.com\" target=\"_blank\" rel=\"noopener noreferrer\">Access the Genesys Knowledge Network<\/a> collection of resources, tools and expert advice on product features, ways to mitigate outage risks and how to evolve platform performance. Improve your team\u2019s skills and self-sufficiency by searching our knowledge base for answers to customer questions, watching tech tutorial videos for deeper dives into common problems and engaging with Genesys Customer Care experts in the unified community site.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"45\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/insurance.svg\"  alt=\"Contact center security compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Anticipate and prevent service incidents with Genesys Customer Care tools<\/h4><p>Even the best-run businesses can\u2019t anticipate every issue. Use Genesys monitoring tools to identify and resolve problems before availability incidents affect your business. Quickly find the root cause of potentially serious issues, provide better data for support cases and oversee the health of your environment. Continually tune your environment for stability with Genesys Customer Care tools and expertise.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"44\" height=\"48\" src=\"https:\/\/www.genesys.com\/media\/ec4bec4f-agent.svg\"  alt=\"Agent\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">Resolve issues faster with our tier-less support model<\/h4><p>Seconds count when it comes to your mission-critical systems. Our tier-less support model gets you access to the right expert\u2014at the right time\u2014to solve your problem fast. Use a collaborative problem-solving approach with an array of diagnostic tools and communication channels to reduce time-to-resolution so that you can get back to delivering a great experience for your customers.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-lgray\" data-shadow=\"shadow\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Find more about\u2026<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"46\" src=\"https:\/\/www.genesys.com\/media\/star.svg\"  alt=\"All in one contact center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/customer-experience\/customer-success\/puresuccess-offers\" target=\"\" rel=\"\">Success offers<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/process-person-1.svg\"  alt=\"Process person\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"https:\/\/www.genesys.com\/en-gb\/customer-success\/professional-services\" target=\"\" rel=\"\">Professional services<\/a><\/h4><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"47\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/73ae15d8-handshake.svg\"  alt=\"Assurance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\"><a href=\"\/customer-experience\/customer-success\/customer-advocacy\" target=\"\" rel=\"\">Customer advocacy<\/a><\/h4><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1625849739990{padding-bottom: 0px !important;background-image: url(https:\/\/www.genesys.com\/media\/Support-BG.svg?id=347896) !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] GENESYS CUSTOMER CARE [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;347303&#8243; el_class=&#8221;align-self-end&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_class=&#8221;h3-color-blue h4-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section el_class=&#8221;stsection-grid-links&#8221;][vc_row][vc_column el_class=&#8221;h3-color-blue&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":15,"featured_media":11201,"parent":14817,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14823","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14823"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14823\/revisions"}],"predecessor-version":[{"id":553248,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14823\/revisions\/553248"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14817"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}