{"id":14765,"date":"2018-06-08T18:06:46","date_gmt":"2018-06-08T18:06:46","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14765"},"modified":"2024-10-30T23:34:54","modified_gmt":"2024-10-31T06:34:54","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/customer-stories","title":{"rendered":"Customer Stories"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Customer stories<\/h1>\n<p class=\"text-24\" style=\"text-align: center;\">See what you can achieve with Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea ai cloud predictive routing workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|cloud|predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality retail emea ai chat chatbot cloud digital email forecasting &#038; decisions inbound outbound social media web messaging workforce management (wfm)\" data-tax_industry=\"hospitality|retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|forecasting and decisions|inbound|outbound|social media|web messaging|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare technology emea call centre software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600757398517{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industry\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive-en-gb\" data-slug=\"automotive-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"automotive-en-gb\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-en-gb\" data-slug=\"banking-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"banking-en-gb\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-en-gb\" data-slug=\"communications-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"communications-en-gb\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"education\" id=\"education-en-gb\" data-slug=\"education-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"education-en-gb\">Education<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"entertainment\" id=\"entertainment-en-gb\" data-slug=\"entertainment-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"entertainment-en-gb\">Entertainment<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-en-gb\" data-slug=\"financial-services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-en-gb\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"government\" id=\"government-en-gb\" data-slug=\"government-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"government-en-gb\">Government<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-en-gb\" data-slug=\"healthcare-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-en-gb\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-en-gb\" data-slug=\"hospitality-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-en-gb\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-en-gb\" data-slug=\"insurance-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"insurance-en-gb\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"media\" id=\"media-en-gb\" data-slug=\"media-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"media-en-gb\">Media<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit-en-gb\" data-slug=\"nonprofit-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit-en-gb\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-en-gb\" data-slug=\"outsourcing-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-en-gb\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"pharmaceutical\" id=\"pharmaceutical\" data-slug=\"pharmaceutical\">\r\n                        <label class=\"form-check-label\" for=\"pharmaceutical\">Pharmaceutical<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"real estate\" id=\"real-estate-en-gb\" data-slug=\"real-estate-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"real-estate-en-gb\">Real Estate<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-en-gb\" data-slug=\"retail-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"retail-en-gb\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales-en-gb\" data-slug=\"sales-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"sales-en-gb\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-en-gb\" data-slug=\"services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"services-en-gb\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-en-gb\" data-slug=\"technology-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"technology-en-gb\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-en-gb\" data-slug=\"telecommunications-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-en-gb\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-en-gb\" data-slug=\"transportation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"transportation-en-gb\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-en-gb\" data-slug=\"travel-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"travel-en-gb\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility-en-gb\" data-slug=\"utility-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"utility-en-gb\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-en-gb\" data-slug=\"apac-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"apac-en-gb\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-en-gb\" data-slug=\"emea-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"emea-en-gb\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam-en-gb\" data-slug=\"latam-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"latam-en-gb\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-en-gb\" data-slug=\"na-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"na-en-gb\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capability\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-en-gb\" data-slug=\"ai-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"ai-en-gb\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai bots\" id=\"ai-bots-en-gb\" data-slug=\"ai-bots-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"ai-bots-en-gb\">AI Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\" id=\"agent-assist-en-gb\" data-slug=\"agent-assist-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist-en-gb\">Agent Assist<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"14837\" data-slug=\"14837\">\r\n                        <label class=\"form-check-label\" for=\"14837\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &#038; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automated routing\" id=\"2206-en-gb\" data-slug=\"2206-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"2206-en-gb\">Automated Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"crm integrations\" id=\"crm-integrations-en-gb\" data-slug=\"crm-integrations-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"crm-integrations-en-gb\">CRM Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call centre software\" id=\"call-centre-software\" data-slug=\"call-centre-software\">\r\n                        <label class=\"form-check-label\" for=\"call-centre-software\">Call Centre Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-en-gb\" data-slug=\"chat-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"chat-en-gb\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbot\" id=\"chatbot-en-gb\" data-slug=\"chatbot-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-en-gb\">Chatbot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud\" id=\"cloud-en-gb\" data-slug=\"cloud-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"cloud-en-gb\">Cloud<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cobrowse and screen share\" id=\"cobrowse-and-screen-share-en-gb\" data-slug=\"cobrowse-and-screen-share-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"cobrowse-and-screen-share-en-gb\">Cobrowse and Screen Share<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"collaboration tools\" id=\"14843\" data-slug=\"14843\">\r\n                        <label class=\"form-check-label\" for=\"14843\">Collaboration Tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer self-service\" id=\"customer-self-service\" data-slug=\"customer-self-service\">\r\n                        <label class=\"form-check-label\" for=\"customer-self-service\">Customer Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital sales and service automation\" id=\"digital-sales-and-service-automation-en-gb\" data-slug=\"digital-sales-and-service-automation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"digital-sales-and-service-automation-en-gb\">Digital Sales and Service Automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email-en-gb\" data-slug=\"email-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"email-en-gb\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and decisions\" id=\"14845\" data-slug=\"14845\">\r\n                        <label class=\"form-check-label\" for=\"14845\">Forecasting &#038; Decisions<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr-en-gb\" data-slug=\"interactive-voice-response-ivr-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr-en-gb\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools-en-gb\" data-slug=\"knowledge-management-tools-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools-en-gb\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-en-gb\" data-slug=\"messaging-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"messaging-en-gb\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps-en-gb\" data-slug=\"messaging-apps-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps-en-gb\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel-en-gb\" data-slug=\"omnichannel-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel-en-gb\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound dialer\" id=\"outbound-dialer-en-gb\" data-slug=\"outbound-dialer-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"outbound-dialer-en-gb\">Outbound Dialer<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"performance dna\" id=\"performance-dna-en-gb\" data-slug=\"performance-dna-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"performance-dna-en-gb\">Performance DNA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing-en-gb-2\" data-slug=\"predictive-routing-en-gb-2\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing-en-gb-2\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring-en-gb\" data-slug=\"quality-assurance-and-monitoring-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring-en-gb\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms\" id=\"sms-en-gb\" data-slug=\"sms-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"sms-en-gb\">SMS<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\" id=\"social-media-en-gb\" data-slug=\"social-media-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"social-media-en-gb\">Social Media<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"system integrations\" id=\"system-integrations\" data-slug=\"system-integrations\">\r\n                        <label class=\"form-check-label\" for=\"system-integrations\">System Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice analytics\" id=\"voice-analytics-en-gb\" data-slug=\"voice-analytics-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voice-analytics-en-gb\">Voice Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services-en-gb\" data-slug=\"voice-services-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voice-services-en-gb\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voicebots\" id=\"voicebots-en-gb\" data-slug=\"voicebots-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"voicebots-en-gb\">Voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging-en-gb-2\" data-slug=\"web-messaging-en-gb-2\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-en-gb-2\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"work automation\" id=\"work-automation-en-gb\" data-slug=\"work-automation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"work-automation-en-gb\">Work automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce management wfm\" id=\"workforce-management-wfm-en-gb\" data-slug=\"workforce-management-wfm-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-en-gb\">Workforce Management (WFM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimization\" id=\"workforce-optimization\" data-slug=\"workforce-optimization\">\r\n                        <label class=\"form-check-label\" for=\"workforce-optimization\">Workforce Optimization<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimization wfo\" id=\"workforce-optimization-wfo-en-gb\" data-slug=\"workforce-optimization-wfo-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"workforce-optimization-wfo-en-gb\">Workforce Optimization (WFO)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam analytics &#038; reporting chatbot knowledge management tools messaging apps outbound predictive routing social media voice analytics workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|chatbot|knowledge management tools|messaging apps|outbound|predictive routing|social media|voice analytics|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecredito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito levels up CX \u2013 and sees NPS jump eight points<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na agent assist crm integrations inbound workforce management (wfm)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"agent assist|crm integrations|inbound|workforce management wfm\" data-partners=\"epic|genesys cloud health cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bon-secours-mercy-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BSMH-Featured-Image-_Logo_stacked.jpg\"  height=\"200\" width=\"400\" alt=\"Bon Secours Mercey Health logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bon Secours Mercy Health<\/h3><p class=\"cs-title\">Bon Secours Mercy Health reimagines its patient experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na interactive voice response (ivr) predictive routing voice analytics voicebots\" data-tax_region=\"na\" data-tax_capability=\"interactive voice response ivr|predictive routing|voice analytics|voicebots\" data-partners=\"epic|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rush-university-system-for-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RUSH-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"RUSH logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rush University System for Health<\/h3><p class=\"cs-title\">Rush University System for Health cuts handle time by up to 15%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist ai predictive routing voice analytics web messaging workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|predictive routing|voice analytics|web messaging|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australia &#038; New Zealand<\/h3><p class=\"cs-title\">ENGIE streamlines experiences with AI and gains a 75% improvement in NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea inbound outbound social media web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic redefines CX whilst halving IT systems and streamlining WEM support by 83%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound interactive voice response (ivr) predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"TymeBank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TymeBank<\/h3><p class=\"cs-title\">TymeBank elevates its service experience, hitting 90% customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom modernises customer care <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na chat chatbot voice services\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"chat|chatbot|voice services\" data-partners=\"connex\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/uhealthsolutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UHealthSolutions-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"UHealthSolutions logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UHealthSolutions<\/h3><p class=\"cs-title\">UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"education apac agent assist ai analytics &#038; reporting cloud outbound predictive routing voice analytics workforce management (wfm)\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist|ai|analytics and reporting|cloud|outbound|predictive routing|voice analytics|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/charles-sturt-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CSU-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"CSU logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Charles Sturt University<\/h3><p class=\"cs-title\">Charles Sturt University powers empathetic student support with agentic AI, reducing costs by 13%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality na email predictive routing voice analytics voice services workforce management (wfm)\" data-tax_industry=\"hospitality\" data-tax_region=\"na\" data-tax_capability=\"email|predictive routing|voice analytics|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD delivers smarter journeys at scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound outbound sms web messaging work automation\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|sms|web messaging|work automation\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/enity-bank-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enity-Bank-Group-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Enity logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enity Bank Group AB<\/h3><p class=\"cs-title\">Enity drives business growth whilst personalising CX and reducing IT costs by 20%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"automotive emea digital email inbound outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital|email|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Netherlands\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Netherlands<\/h3><p class=\"cs-title\">Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications latam agent assist chatbot messaging apps predictive routing voice analytics voicebots\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist|chatbot|messaging apps|predictive routing|voice analytics|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolves one-third of self-service interactions on first contact with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai digital voice services workforce management (wfm)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai|digital|voice services|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transforms CX with Genesys Cloud, driving faster service and higher NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications emea agent assist omnichannel predictive routing\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|omnichannel|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mtn\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MTN-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"MTN logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">MTN<\/h3><p class=\"cs-title\">MTN and Genesys partner to redefine customer experience across Africa <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai analytics &#038; reporting digital voice services\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai|analytics and reporting|digital|voice services\" data-tax_set=\"video\" data-partners=\"sixbell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/grupo-saesa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Saesa-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Grupo Saesa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Saesa<\/h3><p class=\"cs-title\">Grupo Saesa powers up its CX strategy with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na ai inbound outbound workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"ai|inbound|outbound|workforce management wfm\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/langley-federal-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/LFCU2.png\"  height=\"203\" width=\"400\" alt=\"Langley Federal Credit Union logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Langley Federal Credit Union<\/h3><p class=\"cs-title\">CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">Genesys product support team boosts CX score by 20 points with Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea\" data-tax_industry=\"banking\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/emirates-nbd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Emirates-NBD-CS.jpg\"  height=\"240\" width=\"440\" alt=\"Emirates NBD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emirates NBD<\/h3><p class=\"cs-title\">Emirates NBD<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac inbound quality assurance and monitoring\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"inbound|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sbi-securities\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SBI-Securities-Featured-Image-Logo-NEW.jpg\"  height=\"200\" width=\"400\" alt=\"SBI logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SBI Securities<\/h3><p class=\"cs-title\">Winning in high-stakes financial markets<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam email sms voice services web messaging\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"email|sms|voice services|web messaging\" data-partners=\"crossnet|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/naturgy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Naturgy.png\"  height=\"240\" width=\"440\" alt=\"Naturgy logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Naturgy<\/h3><p class=\"cs-title\">Naturgy optimises its customer experience, tripling its Net Promoter Score<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai analytics &#038; reporting chat chatbot crm integrations digital email inbound predictive routing workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|crm integrations|digital|email|inbound|predictive routing|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DNB.png\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Digital-first banking in critical times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/oney-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Oney_Bank.png\"  height=\"240\" width=\"440\" alt=\"Oney Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oney Bank<\/h3><p class=\"cs-title\">Oney Bank leverages AI to redefine the customer experience <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai chat chatbot cloud crm integrations digital email inbound outbound voice services workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|voice services|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/schneider-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Schneider-Electric.png\"  height=\"240\" width=\"440\" alt=\"Schneider Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schneider Electric<\/h3><p class=\"cs-title\">Transforming customer experience while optimising operational efficiency worldwide<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam email inbound interactive voice response (ivr) outbound voice services web messaging\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|interactive voice response ivr|outbound|voice services|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/thundernet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-ThunderNet.png\"  height=\"240\" width=\"440\" alt=\"ThunderNet\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet boosts agent productivity and customer satisfaction by 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na sms voice services voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"sms|voice services|voicebots\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail transportation apac ai chat cloud crm integrations email inbound quality assurance and monitoring social media voice services voicebots workforce management (wfm)\" data-tax_industry=\"hospitality|retail|transportation\" data-tax_region=\"apac\" data-tax_capability=\"ai|chat|cloud|crm integrations|email|inbound|quality assurance and monitoring|social media|voice services|voicebots|workforce management wfm\" data-tax_set=\"video\" data-partners=\"accenture|google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cathay-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-Cathay-featured-image-Variation-01-Cathay-Featured-Image-Logo.webp\"  height=\"200\" width=\"400\" alt=\"Cathay logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cathay Pacific<\/h3><p class=\"cs-title\">Cathay<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai cloud predictive routing workforce management (wfm)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|cloud|predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications latam chat email inbound outbound sms web messaging workforce management (wfm)\" data-tax_industry=\"communications\" data-tax_region=\"latam\" data-tax_capability=\"chat|email|inbound|outbound|sms|web messaging|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sales-hub\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sales-Hub.png\"  height=\"240\" width=\"440\" alt=\"Sales-Hub\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sales-Hub<\/h3><p class=\"cs-title\">Digital tools enable a human touch \u2014 and boost revenues 20% \u2014 for Sales-Hub <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea ai chat email\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|email\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/refuge\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Refuge.png\"  height=\"240\" width=\"440\" alt=\"Refuge\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Refuge<\/h3><p class=\"cs-title\">Rebuilding lives, removing fear<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services emea ai chat chatbot cloud crm integrations digital email forecasting &#038; decisions inbound outbound performance dna quality assurance and monitoring workforce management (wfm)\" data-tax_industry=\"financial services|services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|outbound|performance dna|quality assurance and monitoring|workforce management wfm\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pluxee-romania\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee Romania\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee Romania<\/h3><p class=\"cs-title\">95% of all chat conversations are resolved using a Genesys bot <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Accelerating integration. Enhancing satisfaction.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-partners=\"bt|netcompany \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/home-office\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-uk-home-office.png\"  height=\"240\" width=\"440\" alt=\"Home Office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Home Office<\/h3><p class=\"cs-title\">Putting empathy at the heart of UK public services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai chat chatbot cloud crm integrations digital email forecasting &#038; decisions inbound outbound workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|outbound|workforce management wfm\" data-partners=\"aws s3 recording bulk actions|email wizard|microsoft dynamics|salesforce|surveypal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rainmaker\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rainmaker.png\"  height=\"240\" width=\"440\" alt=\"Rainmaker\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rainmaker<\/h3><p class=\"cs-title\">Rainmaker leverages integration for greater sales and service success<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications emea ai workforce management (wfm)\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"ai|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/eir\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-EIR.png\"  height=\"240\" width=\"440\" alt=\"eir\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">eir<\/h3><p class=\"cs-title\">eir sees a 25% improvement in customer effort scores with Agent Copilot<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea chat chatbot inbound outbound web messaging\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/stater-n-v\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Stater.png\"  height=\"240\" width=\"440\" alt=\"Stater N.V.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stater N.V.<\/h3><p class=\"cs-title\">Stater connects data for more personalised experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea chat cloud crm integrations digital email forecasting &#038; decisions inbound workforce management (wfm)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|crm integrations|digital|email|forecasting and decisions|inbound|workforce management wfm\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Boosting efficiency through unified CCaaS and Salesforce CRM <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Future-proof cloud migration <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications technology telecommunications emea ai chat chatbot cloud crm integrations digital email forecasting &#038; decisions inbound omnichannel outbound social media web messaging web messaging workforce management (wfm)\" data-tax_industry=\"communications|technology|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|omnichannel|outbound|social media|web messaging|web messaging|workforce management wfm\" data-partners=\"kerv experience|amazon polly|microsoft dynamics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fibrus-networks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-9.png\"  height=\"240\" width=\"440\" alt=\"Fibrus Networks\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fibrus Networks<\/h3><p class=\"cs-title\">Matching high-speed broadband services with digital-first customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology emea ai bots chat chatbot cloud crm integrations digital email inbound voicebots\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|chat|chatbot|cloud|crm integrations|digital|email|inbound|voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Empowering remote work and digital innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive retail emea cloud crm integrations email inbound outbound\" data-tax_industry=\"automotive|retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|email|inbound|outbound\" data-partners=\"pci pal|pureinsights|zendesk\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/auto-trader\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Auto-Trader.png\"  height=\"240\" width=\"440\" alt=\"Auto Trader\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Auto Trader<\/h3><p class=\"cs-title\">Boosting the UK\u2019s largest digital automotive marketplace with cloud contact centre transformation <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai chat chatbot email forecasting &#038; decisions inbound social media web messaging workforce management (wfm)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|email|forecasting and decisions|inbound|social media|web messaging|workforce management wfm\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/puregym\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PureGym.png\"  height=\"240\" width=\"440\" alt=\"PureGym\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PureGym<\/h3><p class=\"cs-title\">PureGym solves peak demand challenges with digital and AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare nonprofit emea call centre software cloud digital email inbound outbound sms workforce management (wfm)\" data-tax_industry=\"healthcare|nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|cloud|digital|email|inbound|outbound|sms|workforce management wfm\" data-partners=\"ip integration\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/msi-uk\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_MSI-UK.png\"  height=\"240\" width=\"440\" alt=\"MSI UK\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">MSI UK<\/h3><p class=\"cs-title\">Transforming services with digital strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai ai bots analytics &#038; reporting chat cloud crm integrations digital email inbound outbound voice analytics voicebots workforce management (wfm)\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai|ai bots|analytics and reporting|chat|cloud|crm integrations|digital|email|inbound|outbound|voice analytics|voicebots|workforce management wfm\" data-partners=\"help lightning|mindful feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS-1.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Quenching the thirst for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail emea ai chat chatbot cloud digital email forecasting &#038; decisions inbound outbound social media web messaging workforce management (wfm)\" data-tax_industry=\"hospitality|retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|forecasting and decisions|inbound|outbound|social media|web messaging|workforce management wfm\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Elevating travel experiences by reimagining digital service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate emea ai chat chatbot cloud digital email inbound web messaging web messaging workforce management (wfm)\" data-tax_industry=\"real estate\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|digital|email|inbound|web messaging|web messaging|workforce management wfm\" data-partners=\"email wizard\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bpha\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BPHA.png\"  height=\"240\" width=\"440\" alt=\"BPHA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BPHA<\/h3><p class=\"cs-title\">Building better customer and employee experiences with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications technology telecommunications emea chat cloud digital email forecasting &#038; decisions inbound messaging outbound workforce management (wfm)\" data-tax_industry=\"communications|technology|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|digital|email|forecasting and decisions|inbound|messaging|outbound|workforce management wfm\" data-partners=\"netdesign\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nuuday\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Nuuday.png\"  height=\"240\" width=\"440\" alt=\"Nuuday\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nuuday<\/h3><p class=\"cs-title\">Digital CX innovation at scale<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai chat chatbot cloud crm integrations digital email forecasting &#038; decisions inbound outbound sms social media voice analytics workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|forecasting and decisions|inbound|outbound|sms|social media|voice analytics|workforce management wfm\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/northumbrian-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Northumbrian_Water.png\"  height=\"240\" width=\"440\" alt=\"Northumbrian Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northumbrian Water<\/h3><p class=\"cs-title\">Booting employee experience and operation efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government utility emea chatbot cloud crm integrations customer self-service forecasting &#038; decisions inbound interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_industry=\"government|utility\" data-tax_region=\"emea\" data-tax_capability=\"chatbot|cloud|crm integrations|customer self-service|forecasting and decisions|inbound|interactive voice response ivr|outbound|workforce management wfm\" data-partners=\"adventus solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/eesti-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Eesti-Energia.png\"  height=\"240\" width=\"440\" alt=\"Eesti Energia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eesti Energia<\/h3><p class=\"cs-title\">Achieving sustainability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality travel emea chat chatbot cloud crm integrations customer self-service digital email forecasting &#038; decisions inbound outbound workforce management (wfm)\" data-tax_industry=\"hospitality|travel\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|cloud|crm integrations|customer self-service|digital|email|forecasting and decisions|inbound|outbound|workforce management wfm\" data-partners=\"globalconnect|amelia|scorebuddy|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/etraveli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Etraveli.png\"  height=\"240\" width=\"440\" alt=\"Etraveli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etraveli<\/h3><p class=\"cs-title\">Etraveli Group unifies contact centres, improving customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist ai chat chatbot cloud crm integrations digital email inbound outbound sms web messaging workforce management (wfm)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|sms|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys enhances client experiences on a global scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government emea ai chat cloud crm integrations digital email inbound messaging social media voicebots\" data-tax_industry=\"government\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|cloud|crm integrations|digital|email|inbound|messaging|social media|voicebots\" data-partners=\"kerv experience|amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/somerset-council\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Somerset-Council.png\"  height=\"240\" width=\"440\" alt=\"Somerset Council\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Somerset Council<\/h3><p class=\"cs-title\">Putting customers first by unifying five separate service organisations and empowering frontline teams<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea chat cloud crm integrations customer self-service digital email inbound interactive voice response (ivr)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|crm integrations|customer self-service|digital|email|inbound|interactive voice response ivr\" data-partners=\"digitalwell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cartrawler\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarTrawler_.png\"  height=\"240\" width=\"440\" alt=\"CarTrawler\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarTrawler<\/h3><p class=\"cs-title\">Fueling the world\u2019s leading B2B ground travel platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media emea cloud crm integrations inbound outbound\" data-tax_industry=\"media\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/jpimedia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_JPIMedia.png\"  height=\"240\" width=\"440\" alt=\"JPIMedia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">JPIMedia<\/h3><p class=\"cs-title\">Bringing cloud innovation to advertising<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai chat cloud crm integrations customer self-service digital email inbound outbound\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|cloud|crm integrations|customer self-service|digital|email|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/arvato\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Arvato.png\"  height=\"240\" width=\"440\" alt=\"Arvato\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvato<\/h3><p class=\"cs-title\">Gaining an edge with a cloud-first strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services emea ai ai bots call centre software cloud crm integrations digital email inbound messaging omnichannel system integrations workforce management (wfm)\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"ai|ai bots|call centre software|cloud|crm integrations|digital|email|inbound|messaging|omnichannel|system integrations|workforce management wfm\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pluxee\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee<\/h3><p class=\"cs-title\">Personalising customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chatbot cloud crm integrations digital inbound messaging outbound web messaging workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|inbound|messaging|outbound|web messaging|workforce management wfm\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft power virtual agents\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pioneering conversational banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment technology emea cloud crm integrations customer self-service inbound outbound\" data-tax_industry=\"entertainment|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|customer self-service|inbound|outbound\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/betflag\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/betflag-logo-Transparent.png\"  height=\"240\" width=\"440\" alt=\"BetFlag\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BetFlag<\/h3><p class=\"cs-title\">Agile customer management with a scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea automated routing chatbot cloud digital inbound\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|chatbot|cloud|digital|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/acea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ACEA-Transparent.png\"  height=\"240\" width=\"440\" alt=\"ACEA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ACEA<\/h3><p class=\"cs-title\">Embracing digitalisation by going beyond the phone<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel emea cloud crm integrations inbound\" data-tax_industry=\"travel\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|inbound\" data-partners=\"comapp\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/aeroporti-di-roma\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_aeroporti-di-roma.png\"  height=\"240\" width=\"440\" alt=\"Aeroporti di Roma\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeroporti di Roma<\/h3><p class=\"cs-title\">Driving strategy towards customer and business benefits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea chat cloud digital email inbound outbound workforce management (wfm)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|digital|email|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/utility-warehouse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Utility-warehouse.png\"  height=\"240\" width=\"440\" alt=\"Utility Warehouse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Utility Warehouse<\/h3><p class=\"cs-title\">Delivering on the promise of personalisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai analytics &#038; reporting chat chatbot cloud digital inbound predictive routing web messaging web messaging workforce management (wfm)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|cloud|digital|inbound|predictive routing|web messaging|web messaging|workforce management wfm\" data-partners=\"qpc\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/beyond-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Beyond_Bank.png\"  height=\"240\" width=\"440\" alt=\"Beyond Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Beyond Bank<\/h3><p class=\"cs-title\">Delivering superior customer experience through continuous innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai chatbot cloud digital\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chatbot|cloud|digital\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/see-tickets\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_seetickets.png\"  height=\"240\" width=\"440\" alt=\"See Tickets\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">See Tickets<\/h3><p class=\"cs-title\">Ticketing leader transforms service with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai chatbot digital\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chatbot|digital\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/natwest-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_natwest.png\"  height=\"240\" width=\"440\" alt=\"NatWest Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NatWest Group<\/h3><p class=\"cs-title\">Enhancing customer experience with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call centre software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonising customer experience around the globe<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea cloud crm integrations customer self-service digital sales and service automation inbound outbound workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|customer self-service|digital sales and service automation|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/callpageboy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-1.png\"  height=\"240\" width=\"440\" alt=\"CallPageboy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CallPageboy<\/h3><p class=\"cs-title\">Reinventing customer experience in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist ai chat chatbot cloud crm integrations digital email inbound outbound predictive routing voicebots web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|predictive routing|voicebots|web messaging\" data-tax_set=\"video\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Electrolux Group puts customer centricity and agent empowerment first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government transportation emea ai chat chatbot cloud crm integrations digital email inbound\" data-tax_industry=\"government|transportation\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fremtind-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fremtind_Service.png\"  height=\"240\" width=\"440\" alt=\"Fremtind Service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fremtind Service<\/h3><p class=\"cs-title\">Steering toward innovation in the public transport sector<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea crm integrations customer self-service inbound outbound\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|customer self-service|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cegid\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cegid.png\"  height=\"240\" width=\"440\" alt=\"Cegid\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegid<\/h3><p class=\"cs-title\">Cloud deployment assures client focus and employee safety<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea crm integrations customer self-service inbound interactive voice response (ivr) outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|customer self-service|inbound|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-millennium\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bank-Millennium-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Bank Millennium\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank Millennium<\/h3><p class=\"cs-title\">Standing up to every challenge<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea call centre software chat crm integrations digital inbound workforce management (wfm)\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|chat|crm integrations|digital|inbound|workforce management wfm\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nspcc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_NSPCC-restored.png\"  height=\"240\" width=\"440\" alt=\"NSPCC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NSPCC<\/h3><p class=\"cs-title\">Protecting millions of children from abuse<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit apac analytics &#038; reporting chat crm integrations inbound outbound workforce management (wfm)\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chat|crm integrations|inbound|outbound|workforce management wfm\" data-partners=\"telstra\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/northern-beaches-council\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Norther_Beaches_Council.png\"  height=\"240\" width=\"440\" alt=\"Northern Beaches Council\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northern Beaches Council<\/h3><p class=\"cs-title\">Integrating disparate processes to enhance operational efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chat customer self-service inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chat|customer self-service|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Enabling a cloud-powered future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na chat chatbot crm integrations email inbound outbound\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"chat|chatbot|crm integrations|email|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/round-room\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_RoundRoom.png\"  height=\"240\" width=\"440\" alt=\"Round Room\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Round Room<\/h3><p class=\"cs-title\">Mobile retailer transforms operations with an all-in-one cloud platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea all in one cloud collaboration tools crm integrations inbound outbound workforce management (wfm)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"all in one|cloud|collaboration tools|crm integrations|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lyreco-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_lyreco-3.png\"  height=\"240\" width=\"440\" alt=\"Lyreco Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lyreco Group<\/h3><p class=\"cs-title\">Building the business around customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail telecommunications emea chat cloud crm integrations digital email inbound outbound\" data-tax_industry=\"retail|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|crm integrations|digital|email|inbound|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/3-denmark\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_3-Denmark.png\"  height=\"240\" width=\"440\" alt=\"3 Denmark\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">3 Denmark<\/h3><p class=\"cs-title\">Uniting sales and customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications emea ai chat chatbot crm integrations email inbound outbound social media\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|crm integrations|email|inbound|outbound|social media\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bf7a978b-vodafone_logo_rc.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">AI-based unified digital messaging amplifies the customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology emea call centre software inbound\" data-tax_industry=\"retail|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"ntt germany ag & co. kg\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/conrad-electronic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conrad-Electronic.png\"  height=\"240\" width=\"440\" alt=\"Conrad Electronic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Conrad Electronic<\/h3><p class=\"cs-title\">Fast cloud rollout supports personalised customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat crm integrations email inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"chat|crm integrations|email|inbound|outbound\" data-partners=\"deliberate gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/paul-hartmann\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Paul-Hartmann.png\"  height=\"240\" width=\"440\" alt=\"Paul Hartmann\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Paul Hartmann<\/h3><p class=\"cs-title\">Cloud enables cross-border contact centre communication<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai chat chatbot cloud crm integrations digital email inbound outbound social media\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|digital|email|inbound|outbound|social media\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">AI-powered visibility and collaboration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea call centre software customer self-service inbound outbound workforce management (wfm)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|customer self-service|inbound|outbound|workforce management wfm\" data-partners=\"eleven\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/field-management-ireland\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FMI.png\"  height=\"240\" width=\"440\" alt=\"Field Management Ireland\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Field Management Ireland<\/h3><p class=\"cs-title\">Matching hot leads with top performers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat crm integrations digital email inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"chat|crm integrations|digital|email|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/brighton-and-hove-albion-football-club\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Brighton-and-Hove.png\"  height=\"240\" width=\"440\" alt=\"Brighton and Hove Albion Football Club\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Brighton and Hove Albion Football Club<\/h3><p class=\"cs-title\">Building closer bonds<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea analytics &#038; reporting chat crm integrations customer self-service email inbound interactive voice response (ivr) outbound social media workforce management (wfm)\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|chat|crm integrations|customer self-service|email|inbound|interactive voice response ivr|outbound|social media|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lolivier\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Lolivier-assurance.png\"  height=\"240\" width=\"440\" alt=\"L\u2019olivier\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">L\u2019olivier<\/h3><p class=\"cs-title\">Cloud clears way for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea chat chatbot crm integrations customer self-service inbound\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"chat|chatbot|crm integrations|customer self-service|inbound\" data-partners=\"telia\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pihlajalinna\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pihlajalinna.png\"  height=\"240\" width=\"440\" alt=\"Pihlajalinna\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pihlajalinna<\/h3><p class=\"cs-title\">Putting patient needs first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive insurance emea cloud crm integrations customer self-service inbound outbound\" data-tax_industry=\"automotive|insurance\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|customer self-service|inbound|outbound\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/conte-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conte.it_.png\"  height=\"240\" width=\"440\" alt=\"ConTe.it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ConTe.it<\/h3><p class=\"cs-title\">Fast tracking <br>time to value<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai chat chatbot cloud inbound interactive voice response (ivr)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chatbot|cloud|inbound|interactive voice response ivr\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/leroy-merlin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d52d6d7-resource-thumb_leroy-merlin-1.webp\"  height=\"240\" width=\"440\" alt=\"Leroy Merlin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leroy Merlin<\/h3><p class=\"cs-title\">Full control, flexibility and scalability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive services emea cloud crm integrations inbound outbound\" data-tax_industry=\"automotive|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud|crm integrations|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/carglass\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Carglass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass<\/h3><p class=\"cs-title\">Improving the customer experience and boosting profits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na analytics &#038; reporting chat cloud collaboration tools crm integrations inbound voice services workforce management (wfm)\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|chat|cloud|collaboration tools|crm integrations|inbound|voice services|workforce management wfm\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Better experiences and ROI with composable CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing services emea chat crm integrations customer self-service email inbound interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_industry=\"outsourcing|services\" data-tax_region=\"emea\" data-tax_capability=\"chat|crm integrations|customer self-service|email|inbound|interactive voice response ivr|outbound|workforce management wfm\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/firstcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FirestCare.png\"  height=\"240\" width=\"440\" alt=\"FirstCare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FirstCare<\/h3><p class=\"cs-title\">Building top-class HR support services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea ai bots chat cloud crm integrations customer self-service digital email inbound predictive routing workforce management (wfm)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|chat|cloud|crm integrations|customer self-service|digital|email|inbound|predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Business transformation and continuity during a pandemic<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education na chat cloud crm integrations digital email inbound outbound workforce management (wfm)\" data-tax_industry=\"education\" data-tax_region=\"na\" data-tax_capability=\"chat|cloud|crm integrations|digital|email|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/western-governors-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bc832a6e-resource-thumb_wgu-1.png\"  height=\"240\" width=\"440\" alt=\"Western Governors University\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Western Governors University<\/h3><p class=\"cs-title\">Personalising the student learning experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai chat chatbot cloud crm integrations customer self-service digital inbound social media voice analytics voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chatbot|cloud|crm integrations|customer self-service|digital|inbound|social media|voice analytics|voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TechStyle_OS.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Native digital shopping by design<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel apac ai call centre software chat chatbot crm integrations email inbound outbound social media\" data-tax_industry=\"transportation|travel\" data-tax_region=\"apac\" data-tax_capability=\"ai|call centre software|chat|chatbot|crm integrations|email|inbound|outbound|social media\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/singapore-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Singapore-Airlines.png\"  height=\"240\" width=\"440\" alt=\"Singapore Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Singapore Airlines<\/h3><p class=\"cs-title\">Personalising the online travel experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail travel apac cloud crm integrations inbound outbound workforce management (wfm)\" data-tax_industry=\"retail|travel\" data-tax_region=\"apac\" data-tax_capability=\"cloud|crm integrations|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ignite-travel-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ignite-Travel-SS-Thumbnails-resource-thumb-1.jpg\"  height=\"240\" width=\"440\" alt=\"Ignite Travel Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ignite Travel Group<\/h3><p class=\"cs-title\">Taking customer experience to the cloud and mobilising for international expansion<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na chat cloud cobrowse and screen share digital inbound interactive voice response (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"chat|cloud|cobrowse and screen share|digital|inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/quicken\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/quicken-featured.png\"  height=\"240\" width=\"440\" alt=\"Quicken\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Quicken<\/h3><p class=\"cs-title\">Meeting all customer experience needs with a flexible, scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea outbound\" data-tax_region=\"emea\" data-tax_capability=\"outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/front-line\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FrontLine_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Front Line\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Front Line<\/h3><p class=\"cs-title\">Enjoys rapid business growth in customer service outsourcing<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/unicredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UniCredit_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"UniCredit Direct Services GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UniCredit Direct Services GmbH<\/h3><p class=\"cs-title\">Delivers customer personalisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ubi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UbiBanca_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"UBI Banca\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UBI Banca<\/h3><p class=\"cs-title\">Relies on Genesys to provide a highly differentiated customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting outbound\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/turkiye-finans\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Turkiye-Finans.jpg\"  height=\"240\" width=\"440\" alt=\"Turkiye Finans\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Turkiye Finans<\/h3><p class=\"cs-title\">Bank streamlines the path between their branch network and contact centre<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sky\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sky_ResourceThumbnail-1.jpg\"  height=\"240\" width=\"440\" alt=\"SKY\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SKY<\/h3><p class=\"cs-title\">Service focus sharpens competitive edge for TV provider<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound interactive voice response (ivr) outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/turk-ekonomi-bankasi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/teb_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"T\u00fcrk Ekonomi Bankas\u0131\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">T\u00fcrk Ekonomi Bankas\u0131<\/h3><p class=\"cs-title\">Drives increasing customer satisfaction while improving efficiency and agent management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat crm integrations\" data-tax_region=\"emea\" data-tax_capability=\"chat|crm integrations\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telegate\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Telegate_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telegate\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telegate<\/h3><p class=\"cs-title\">Speeding into the future of digital service with SIP<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telecomexpress\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/telecomexpress_logo.png\"  height=\"240\" width=\"440\" alt=\"TelecomExpress\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TelecomExpress<\/h3><p class=\"cs-title\">Optimizing contact centre efficiency and agility<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea interactive voice response (ivr) workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telecom-italia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TIM-ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telecom Italia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telecom Italia<\/h3><p class=\"cs-title\">Business process automation creates new value<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications emea ai analytics &#038; reporting chat chatbot crm integrations digital inbound interactive voice response (ivr) outbound outbound dialer predictive routing predictive routing system integrations workforce management (wfm) workforce optimization workforce optimization (wfo)\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai|analytics and reporting|chat|chatbot|crm integrations|digital|inbound|interactive voice response ivr|outbound|outbound dialer|predictive routing|predictive routing|system integrations|workforce management wfm|workforce optimization|workforce optimization wfo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swisscom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Swisscom.png\"  height=\"240\" width=\"440\" alt=\"Swisscom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscom<\/h3><p class=\"cs-title\">Delivering on innovative ideas and a passion for customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swisscard\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-swisscard.png\"  height=\"240\" width=\"440\" alt=\"Swisscard logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscard<\/h3><p class=\"cs-title\">Building loyal relationships that drive business growth<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/partenamut\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Partenamut_Thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Partenamut\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Partenamut<\/h3><p class=\"cs-title\">Belgian social security company enhances customer experience with dynamic IVR from Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting automated routing crm integrations workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|automated routing|crm integrations|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/p-direkt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PDirekt_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"P-Direkt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">P-Direkt<\/h3><p class=\"cs-title\">Customer service benefits from innovation and automation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mobily\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Mobily.png\"  height=\"240\" width=\"440\" alt=\"Mobily\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Mobily<\/h3><p class=\"cs-title\">Lifts back-office control to another level, improving productivity and service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"inbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mairie-de-vincennes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Mairie_de_Vincennes_RC-1.png\"  height=\"240\" width=\"440\" alt=\"Mairie de Vincennes\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Mairie de Vincennes<\/h3><p class=\"cs-title\">Aligns public services with customer expectations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/leto-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Leto_Bank_Logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Leto Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leto Bank<\/h3><p class=\"cs-title\">Realising new branch integration and cloud efficiencies<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr) outbound voice services\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/k-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_K-Electric.jpg\"  height=\"240\" width=\"440\" alt=\"K-Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">K-Electric<\/h3><p class=\"cs-title\">Making a contact centre transformation Shine<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/jawwal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Jawwal.jpg\"  height=\"240\" width=\"440\" alt=\"Jawwal\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Jawwal<\/h3><p class=\"cs-title\">Selects Genesys Voice Portal to support their business needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting crm integrations interactive voice response (ivr) voice services\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|crm integrations|interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ingosstrakh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ingosstrakh_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Ingosstrakh\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ingosstrakh<\/h3><p class=\"cs-title\">Updates contact centre with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting crm integrations customer self-service inbound outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|crm integrations|customer self-service|inbound|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/groupama\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ee68cefc-resource-thumb_groupama.png\"  height=\"240\" width=\"440\" alt=\"Groupama\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Groupama<\/h3><p class=\"cs-title\">Moving closer to clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea automated routing customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fastweb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Fastweb_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"FASTWEB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FASTWEB<\/h3><p class=\"cs-title\">Broadband leader adopts innovative multichannel strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat inbound interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"chat|inbound|interactive voice response ivr|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/etisalat\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Etisalat_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Etisalat\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etisalat<\/h3><p class=\"cs-title\">Innovative customer service makes them Egypt\u2019s leading mobile telecoms provider<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting automated routing customer self-service inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|automated routing|customer self-service|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/enel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_enel.png\"  height=\"240\" width=\"440\" alt=\"Enel\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enel<\/h3><p class=\"cs-title\">Raising the bar on contact centre performance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound\" data-tax_region=\"emea\" data-tax_capability=\"inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cegeka\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-image-Cegeka.png\"  height=\"240\" width=\"440\" alt=\"Cegeka\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegeka<\/h3><p class=\"cs-title\">Consolidating contact centres improves efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"chat|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/catsa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_Catsa_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"CATSA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CATSA<\/h3><p class=\"cs-title\">Integrated platform allows CATSA to interact through multiple channels<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bpost\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d8dea478-bpost_rc_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Bpost\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bpost<\/h3><p class=\"cs-title\">Give business users the ability to respond quickly to changing customer needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea automated routing crm integrations workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|crm integrations|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bluelink\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_GenesysCS-BlueLink.jpg\"  height=\"240\" width=\"440\" alt=\"BlueLink\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BlueLink<\/h3><p class=\"cs-title\">Boosts contact centre performance and central oversight of global brands<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr) outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/credit-bank-of-moscow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Credit-Bank-of-Moscow_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Credit Bank of Moscow\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Credit Bank of Moscow<\/h3><p class=\"cs-title\">Happier customers and higher agent productivity<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/provident-financial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ProvidentFinancial_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Provident Financial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Provident Financial<\/h3><p class=\"cs-title\">Flexible contact centre helps lender change with the times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea crm integrations interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|interactive voice response ivr|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/welsh-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WelshWater_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Welsh Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Welsh Water<\/h3><p class=\"cs-title\">Makes their customer experience vision a reality<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea call centre software chat email inbound interactive voice response (ivr) outbound\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|chat|email|inbound|interactive voice response ivr|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lowell-norway\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1981e18f-resource-thumb_lowell.png\"  height=\"240\" width=\"440\" alt=\"Lowell Norway\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lowell Norway<\/h3><p class=\"cs-title\">Perfecting credit management services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/saga\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/773fe9f1-resource-thumb_saga-1.png\"  height=\"240\" width=\"440\" alt=\"Saga\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Saga<\/h3><p class=\"cs-title\">Unlocking business insights to improve sales performance and customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-hapoalim\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BankHapoalim_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Bank Hapoalim\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank Hapoalim<\/h3><p class=\"cs-title\">Improves workload management and customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/banzai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banzai_RC.png\"  height=\"240\" width=\"440\" alt=\"Banzai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banzai<\/h3><p class=\"cs-title\">Ensuring eCommerce runs efficiently with a personal touch<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea crm integrations interactive voice response (ivr) outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|interactive voice response ivr|outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vattenfall\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Vattenfall_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Vattenfall\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vattenfall<\/h3><p class=\"cs-title\">Customer service division delivers an exceptional cross-channel experience for customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telenor\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_telenor.jpg\"  height=\"240\" width=\"440\" alt=\"Telenor\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telenor<\/h3><p class=\"cs-title\">Realises spectacular sales and service improvements across five contact centres<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea outbound workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"outbound|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/city-of-helsinki\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b5cc8bf9-resource-thumb-city-of-helsinki.png\"  height=\"240\" width=\"440\" alt=\"City of Helsinki logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">City of Helsinki<\/h3><p class=\"cs-title\">Shaping public services around citizens\u2019 needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea predictive routing workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"predictive routing|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swedbank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Swedbank_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Swedbank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swedbank<\/h3><p class=\"cs-title\">Assures customer service level with Genesys Workforce Optimisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/shimmer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9bb36460-docthumbnail.png\"  height=\"234\" width=\"430\" alt=\"Shimmer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Shimmer<\/h3><p class=\"cs-title\">Identifying web behavior shortens buying cycles for tech firms<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea crm integrations inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/almajdouie-motors\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-AlMajdouie-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"AlMajdouie Motors\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AlMajdouie Motors<\/h3><p class=\"cs-title\">Improves customer satisfaction with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea crm integrations interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/zon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Zon_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"ZON\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ZON<\/h3><p class=\"cs-title\">Improves customer experience with virtual customer service from Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea crm integrations workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"crm integrations|workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dpd-russia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/DPDRussia_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"DPD Russia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DPD Russia<\/h3><p class=\"cs-title\">Fine-tunes customer service with Genesys to raise satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &#038; reporting customer self-service inbound interactive voice response (ivr) predictive routing\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|customer self-service|inbound|interactive voice response ivr|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/belgacom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Belgacom_ResourceThumbnail-370x202-1.jpg\"  height=\"202\" width=\"370\" alt=\"Belgacom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Belgacom<\/h3><p class=\"cs-title\">Responds to changing consumer choices with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce management (wfm)\" data-tax_region=\"emea\" data-tax_capability=\"workforce management wfm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/atento\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Atento-ResourceThumbnail.jpg\"  height=\"200\" width=\"400\" alt=\"Atento\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atento<\/h3><p class=\"cs-title\">Transforming the market with a customer-centric approach<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"pharmaceutical emea customer self-service interactive voice response (ivr) outbound\" data-tax_industry=\"pharmaceutical\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/astrazeneca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_AstraZeneca_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"AstraZeneca\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AstraZeneca<\/h3><p class=\"cs-title\">Finds a remedy for IVR growing pains<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"apac customer self-service interactive voice response (ivr)\" data-tax_region=\"apac\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">An Post<\/h3><p class=\"cs-title\">Diverting calls from the call center for a more\r\nconsistent and efficient customer journey<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Bringing everyone together for a consistent customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/abn-amro\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ABN-Amro_ResourceThumbnail-1.jpg\"  height=\"240\" width=\"440\" alt=\"ABN AMRO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ABN AMRO<\/h3><p class=\"cs-title\">Social media channel gives banking giant human touch<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/british-telecom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BritishTelecom_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"British Telecom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">British Telecom<\/h3><p class=\"cs-title\">Prioritises Customer Interactions to Ensure Better Service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ee-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_EE-Retail.png\"  height=\"240\" width=\"440\" alt=\"EE Retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">EE Retail<\/h3><p class=\"cs-title\">Boosts Performance and Employee Engagement Through Performance Management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-of-ireland\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bank_of_Ireland_Logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Bank of Ireland\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank of Ireland<\/h3><p class=\"cs-title\">Digital Transformation takes Bank of Ireland to the next level of customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-bb-teal\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Want to share your story?<\/h3><div class=\"content-container\"><p>We are looking for customers who are having success with Genesys solutions and want to share their experience. If you are interested in being featured in a Genesys customer success story, let us know!<\/p>\n<\/div><div class=\"cta-btn\"><a href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\">Contact us<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\">Want to share your story?<\/h2>\n<p>We are looking for customers who are having success with Genesys solutions and want to share their experience. If you are interested in being featured in a Genesys customer success story, let us know!<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Contact us<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Customer stories See what you can achieve with Genesys [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14765","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14765"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765\/revisions"}],"predecessor-version":[{"id":561003,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765\/revisions\/561003"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}