{"id":14765,"date":"2018-06-08T18:06:46","date_gmt":"2018-06-08T18:06:46","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14765"},"modified":"2024-10-30T23:34:54","modified_gmt":"2024-10-31T06:34:54","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/customer-stories","title":{"rendered":"Customer Stories"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Customer stories<\/h1>\n<p class=\"text-24\" style=\"text-align: center;\">See what you can achieve with Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea ai and automation cloud architecture predictive routing workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|predictive routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"travel &amp;\u00a0hospitality retail emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound outbound social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality|retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|outbound|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare technology emea call centre software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600757398517{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industry\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive\" data-slug=\"automotive\">\r\n                        <label class=\"form-check-label\" for=\"automotive\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking\" data-slug=\"banking\">\r\n                        <label class=\"form-check-label\" for=\"banking\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications \/ telecommunications\" id=\"communications\" data-slug=\"communications\">\r\n                        <label class=\"form-check-label\" for=\"communications\">Communications \/ Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"education\" id=\"education\" data-slug=\"education\">\r\n                        <label class=\"form-check-label\" for=\"education\">Education<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"entertainment\" id=\"entertainment\" data-slug=\"entertainment\">\r\n                        <label class=\"form-check-label\" for=\"entertainment\">Entertainment<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services\" data-slug=\"financial-services\">\r\n                        <label class=\"form-check-label\" for=\"financial-services\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"government\" id=\"government\" data-slug=\"government\">\r\n                        <label class=\"form-check-label\" for=\"government\">Government<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare\" data-slug=\"healthcare\">\r\n                        <label class=\"form-check-label\" for=\"healthcare\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance\" data-slug=\"insurance\">\r\n                        <label class=\"form-check-label\" for=\"insurance\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"media and marketing\" id=\"media\" data-slug=\"media\">\r\n                        <label class=\"form-check-label\" for=\"media\">Media &amp; marketing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit\" data-slug=\"nonprofit\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing\" data-slug=\"outsourcing\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"pharmaceutical\" id=\"pharmaceutical-2\" data-slug=\"pharmaceutical-2\">\r\n                        <label class=\"form-check-label\" for=\"pharmaceutical-2\">Pharmaceutical<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"real estate\" id=\"real-estate\" data-slug=\"real-estate\">\r\n                        <label class=\"form-check-label\" for=\"real-estate\">Real Estate<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail\" data-slug=\"retail\">\r\n                        <label class=\"form-check-label\" for=\"retail\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales\" data-slug=\"sales\">\r\n                        <label class=\"form-check-label\" for=\"sales\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services\" data-slug=\"services\">\r\n                        <label class=\"form-check-label\" for=\"services\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology\" data-slug=\"technology\">\r\n                        <label class=\"form-check-label\" for=\"technology\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-en-gb\" data-slug=\"telecommunications-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-en-gb\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation\" data-slug=\"transportation\">\r\n                        <label class=\"form-check-label\" for=\"transportation\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-en-gb\" data-slug=\"travel-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"travel-en-gb\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel and\u00a0hospitality\" id=\"hospitality\" data-slug=\"hospitality\">\r\n                        <label class=\"form-check-label\" for=\"hospitality\">Travel &amp;\u00a0hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility\" data-slug=\"utility\">\r\n                        <label class=\"form-check-label\" for=\"utility\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac\" data-slug=\"apac\">\r\n                        <label class=\"form-check-label\" for=\"apac\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea\" data-slug=\"emea\">\r\n                        <label class=\"form-check-label\" for=\"emea\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam\" data-slug=\"latam\">\r\n                        <label class=\"form-check-label\" for=\"latam\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na\" data-slug=\"na\">\r\n                        <label class=\"form-check-label\" for=\"na\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capability\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai bots\" id=\"ai-bots-en-gb\" data-slug=\"ai-bots-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"ai-bots-en-gb\">AI Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai\" data-slug=\"ai\">\r\n                        <label class=\"form-check-label\" for=\"ai\">AI and automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\/agent copilot\" id=\"agent-assist\" data-slug=\"agent-assist\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist\">Agent assist\/agent copilot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all in one\" id=\"14837\" data-slug=\"14837\">\r\n                        <label class=\"form-check-label\" for=\"14837\">All in One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &amp; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automated routing\" id=\"2206-en-gb\" data-slug=\"2206-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"2206-en-gb\">Automated Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call centre software\" id=\"call-centre-software\" data-slug=\"call-centre-software\">\r\n                        <label class=\"form-check-label\" for=\"call-centre-software\">Call Centre Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\/web messaging\" id=\"chatbots\" data-slug=\"chatbots\">\r\n                        <label class=\"form-check-label\" for=\"chatbots\">Chatbots\/web messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud architecture\" id=\"cloud\" data-slug=\"cloud\">\r\n                        <label class=\"form-check-label\" for=\"cloud\">Cloud architecture<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"co-browse\" id=\"cobrowse-and-screen-share\" data-slug=\"cobrowse-and-screen-share\">\r\n                        <label class=\"form-check-label\" for=\"cobrowse-and-screen-share\">Co-browse<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer self-service\" id=\"customer-self-service\" data-slug=\"customer-self-service\">\r\n                        <label class=\"form-check-label\" for=\"customer-self-service\">Customer Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital sales and service automation\" id=\"digital-sales-and-service-automation-en-gb\" data-slug=\"digital-sales-and-service-automation-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"digital-sales-and-service-automation-en-gb\">Digital Sales and Service Automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital customer engagement\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital customer engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email\" data-slug=\"email\">\r\n                        <label class=\"form-check-label\" for=\"email\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"employee performance management\" id=\"employee-performance-management-tools\" data-slug=\"employee-performance-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"employee-performance-management-tools\">Employee performance management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and scheduling\" id=\"workforce-scheduling-and-forecasting\" data-slug=\"workforce-scheduling-and-forecasting\">\r\n                        <label class=\"form-check-label\" for=\"workforce-scheduling-and-forecasting\">Forecasting and scheduling<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integrations and apps\" id=\"integrations-and-apps\" data-slug=\"integrations-and-apps\">\r\n                        <label class=\"form-check-label\" for=\"integrations-and-apps\">Integrations and Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr\" data-slug=\"interactive-voice-response-ivr\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools\" data-slug=\"knowledge-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"live chat\" id=\"chat\" data-slug=\"chat\">\r\n                        <label class=\"form-check-label\" for=\"chat\">Live chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-en-gb\" data-slug=\"messaging-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"messaging-en-gb\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps\" data-slug=\"messaging-apps\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel\" data-slug=\"omnichannel\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound dialer\" id=\"outbound-dialer-en-gb\" data-slug=\"outbound-dialer-en-gb\">\r\n                        <label class=\"form-check-label\" for=\"outbound-dialer-en-gb\">Outbound Dialer<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive engagement\" id=\"predictive-web-engagement\" data-slug=\"predictive-web-engagement\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement\">Predictive engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing\" data-slug=\"predictive-routing\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring\" data-slug=\"quality-assurance-and-monitoring\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms\" data-slug=\"sms\">\r\n                        <label class=\"form-check-label\" for=\"sms\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\/social listening\u00a0\" id=\"social-media\" data-slug=\"social-media\">\r\n                        <label class=\"form-check-label\" for=\"social-media\">Social media\/social listening\u00a0<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"speech and text analytics\" id=\"speech-and-text-analytics\" data-slug=\"speech-and-text-analytics\">\r\n                        <label class=\"form-check-label\" for=\"speech-and-text-analytics\">Speech and Text Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"system integrations\" id=\"system-integrations\" data-slug=\"system-integrations\">\r\n                        <label class=\"form-check-label\" for=\"system-integrations\">System Integrations<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications and collaboration\" id=\"unified-communications-and-collaboration\" data-slug=\"unified-communications-and-collaboration\">\r\n                        <label class=\"form-check-label\" for=\"unified-communications-and-collaboration\">Unified Communications and Collaboration<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"virtual agents\/voicebots\" id=\"voicebots\" data-slug=\"voicebots\">\r\n                        <label class=\"form-check-label\" for=\"voicebots\">Virtual agents\/voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services\" data-slug=\"voice-services\">\r\n                        <label class=\"form-check-label\" for=\"voice-services\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging\" data-slug=\"web-messaging\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"work automation\" id=\"work-automation\" data-slug=\"work-automation\">\r\n                        <label class=\"form-check-label\" for=\"work-automation\">Work automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"workforce-engagement-management-wem\" data-slug=\"workforce-engagement-management-wem\">\r\n                        <label class=\"form-check-label\" for=\"workforce-engagement-management-wem\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimization\" id=\"workforce-optimization\" data-slug=\"workforce-optimization\">\r\n                        <label class=\"form-check-label\" for=\"workforce-optimization\">Workforce Optimization<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce optimization wfo\" id=\"workforce-optimization-wfo\" data-slug=\"workforce-optimization-wfo\">\r\n                        <label class=\"form-check-label\" for=\"workforce-optimization-wfo\">Workforce Optimization (WFO)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"banking financial services latam ai and automation live chat cloud architecture integrations and apps email messaging apps\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|live chat|cloud architecture|integrations and apps|email|messaging apps\" data-partners=\"seteinfo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/banco-solidario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Banco-Solidario.png\"  height=\"240\" width=\"440\" alt=\"Banco Solidario\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Solidario<\/h3><p class=\"cs-title\">Banco Solidario blends AI and human care to improve service across digital channels<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications emea ai and automation digital customer engagement messaging apps social media\/social listening\u00a0 speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|digital customer engagement|messaging apps|social media\/social listening\u00a0|speech and text analytics|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vodafone-oman\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Vodafone-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Vodafone logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone Oman<\/h3><p class=\"cs-title\">Vodafone Oman reshapes the telecom market by winning on customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services\" data-tax_industry=\"financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/visa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Visa-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Visa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visa<\/h3><p class=\"cs-title\">Visa\u00a0aims to transform its CX with\u00a0Unified Experience from\u00a0Genesys and ServiceNow<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam analytics &amp; reporting chatbots\/web messaging knowledge management tools messaging apps outbound predictive routing social media\/social listening\u00a0 speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|knowledge management tools|messaging apps|outbound|predictive routing|social media\/social listening\u00a0|speech and text analytics|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecredito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito levels up CX \u2013 and sees NPS jump eight points<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na agent assist\/agent copilot integrations and apps inbound workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|integrations and apps|inbound|workforce engagement management wem\" data-partners=\"epic|genesys cloud health cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bon-secours-mercy-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BSMH-Featured-Image-_Logo_stacked.jpg\"  height=\"200\" width=\"400\" alt=\"Bon Secours Mercey Health logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bon Secours Mercy Health<\/h3><p class=\"cs-title\">Bon Secours Mercy Health reimagines its patient experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na interactive voice response (ivr) predictive routing speech and text analytics virtual agents\/voicebots\" data-tax_region=\"na\" data-tax_capability=\"interactive voice response ivr|predictive routing|speech and text analytics|virtual agents\/voicebots\" data-partners=\"epic|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rush-university-system-for-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RUSH-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"RUSH logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rush University System for Health<\/h3><p class=\"cs-title\">Rush University System for Health cuts handle time by up to 15%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist\/agent copilot ai and automation predictive engagement speech and text analytics web messaging workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|predictive engagement|speech and text analytics|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australia &#038; New Zealand<\/h3><p class=\"cs-title\">ENGIE streamlines experiences with AI and gains a 75% improvement in NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea inbound outbound social media\/social listening\u00a0 web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media\/social listening\u00a0|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic redefines CX whilst halving IT systems and streamlining WEM support by 83%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound interactive voice response (ivr) predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo1.jpg\"  height=\"200\" width=\"400\" alt=\"GoTyme Bank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">GoTyme Bank<\/h3><p class=\"cs-title\">GoTyme Bank elevates its service experience, hitting 90% customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom modernises customer care <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na live chat chatbots\/web messaging voice services\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"live chat|chatbots\/web messaging|voice services\" data-partners=\"connex\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/uhealthsolutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UHealthSolutions-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"UHealthSolutions logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UHealthSolutions<\/h3><p class=\"cs-title\">UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"education apac agent assist\/agent copilot ai and automation analytics &amp; reporting cloud architecture outbound predictive engagement speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|analytics and reporting|cloud architecture|outbound|predictive engagement|speech and text analytics|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/charles-sturt-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CSU-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"CSU logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Charles Sturt University<\/h3><p class=\"cs-title\">Charles Sturt University powers empathetic student support with agentic AI, reducing costs by 13%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality na email speech and text analytics voice services workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"na\" data-tax_capability=\"email|speech and text analytics|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD delivers smarter journeys at scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea inbound outbound sms messaging web messaging work automation\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|sms messaging|web messaging|work automation\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/enity-bank-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enity-Bank-Group-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Enity logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enity Bank Group AB<\/h3><p class=\"cs-title\">Enity drives business growth whilst personalising CX and reducing IT costs by 20%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive emea digital customer engagement email inbound outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital customer engagement|email|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Netherlands\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Netherlands<\/h3><p class=\"cs-title\">Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications latam agent assist\/agent copilot chatbots\/web messaging messaging apps predictive routing speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist\/agent copilot|chatbots\/web messaging|messaging apps|predictive routing|speech and text analytics|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolves one-third of self-service interactions on first contact with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai and automation digital customer engagement voice services workforce engagement management (wem)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|digital customer engagement|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transforms CX with Genesys Cloud, driving faster service and higher NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/aia-new-zealand-limited\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIA-New-Zealand-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"AIA logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AIA New Zealand Limited<\/h3><p class=\"cs-title\">Modernising CX insures a healthy future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea agent assist\/agent copilot omnichannel predictive routing\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|omnichannel|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mtn\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MTN-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"MTN logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">MTN<\/h3><p class=\"cs-title\">MTN and Genesys partner to redefine customer experience across Africa <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai and automation analytics &amp; reporting digital customer engagement voice services\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|digital customer engagement|voice services\" data-tax_set=\"video\" data-partners=\"sixbell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/grupo-saesa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Saesa-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Grupo Saesa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Saesa<\/h3><p class=\"cs-title\">Grupo Saesa powers up its CX strategy with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na ai and automation inbound outbound workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|inbound|outbound|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/langley-federal-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/LFCU2.png\"  height=\"203\" width=\"400\" alt=\"Langley Federal Credit Union logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Langley Federal Credit Union<\/h3><p class=\"cs-title\">CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">Genesys product support team boosts CX score by 20 points with Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea\" data-tax_industry=\"banking\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/emirates-nbd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Emirates-NBD-CS.jpg\"  height=\"240\" width=\"440\" alt=\"Emirates NBD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emirates NBD<\/h3><p class=\"cs-title\">Emirates NBD<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac inbound quality assurance and monitoring\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"inbound|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sbi-securities\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SBI-Securities-Featured-Image-Logo-NEW.jpg\"  height=\"200\" width=\"400\" alt=\"SBI logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SBI Securities<\/h3><p class=\"cs-title\">Winning in high-stakes financial markets<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam email messaging apps sms messaging voice services web messaging\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"email|messaging apps|sms messaging|voice services|web messaging\" data-partners=\"crossnet|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/naturgy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Naturgy.png\"  height=\"240\" width=\"440\" alt=\"Naturgy logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Naturgy<\/h3><p class=\"cs-title\">Naturgy optimises its customer experience, tripling its Net Promoter Score<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation analytics &amp; reporting live chat chatbots\/web messaging integrations and apps digital customer engagement email inbound predictive routing workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|chatbots\/web messaging|integrations and apps|digital customer engagement|email|inbound|predictive routing|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DNB.png\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Digital-first banking in critical times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/oney-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Oney_Bank.png\"  height=\"240\" width=\"440\" alt=\"Oney Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oney Bank<\/h3><p class=\"cs-title\">Oney Bank leverages AI to redefine the customer experience <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound outbound voice services workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|voice services|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/schneider-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Schneider-Electric.png\"  height=\"240\" width=\"440\" alt=\"Schneider Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schneider Electric<\/h3><p class=\"cs-title\">Transforming customer experience while optimising operational efficiency worldwide<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam email inbound interactive voice response (ivr) outbound voice services web messaging\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|interactive voice response ivr|outbound|voice services|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/thundernet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-ThunderNet.png\"  height=\"240\" width=\"440\" alt=\"ThunderNet\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet boosts agent productivity and customer satisfaction by 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na sms messaging voice services virtual agents\/voicebots\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"sms messaging|voice services|virtual agents\/voicebots\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality retail transportation apac ai and automation live chat cloud architecture integrations and apps email inbound quality assurance and monitoring social media\/social listening\u00a0 voice services virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality|retail|transportation\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|live chat|cloud architecture|integrations and apps|email|inbound|quality assurance and monitoring|social media\/social listening\u00a0|voice services|virtual agents\/voicebots|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"accenture|google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cathay-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-Cathay-featured-image-Variation-01-Cathay-Featured-Image-Logo.webp\"  height=\"200\" width=\"400\" alt=\"Cathay logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cathay Pacific<\/h3><p class=\"cs-title\">Cathay<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation cloud architecture predictive routing workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|predictive routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications latam live chat email inbound outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"live chat|email|inbound|outbound|sms messaging|web messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sales-hub\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sales-Hub.png\"  height=\"240\" width=\"440\" alt=\"Sales-Hub\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sales-Hub<\/h3><p class=\"cs-title\">Digital tools enable a human touch \u2014 and boost revenues 20% \u2014 for Sales-Hub <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea ai and automation live chat email\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|email\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/refuge\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Refuge.png\"  height=\"240\" width=\"440\" alt=\"Refuge\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Refuge<\/h3><p class=\"cs-title\">Rebuilding lives, removing fear<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email forecasting and scheduling inbound outbound employee performance management quality assurance and monitoring workforce engagement management (wem)\" data-tax_industry=\"financial services|services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|forecasting and scheduling|inbound|outbound|employee performance management|quality assurance and monitoring|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pluxee-romania\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee Romania\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee Romania<\/h3><p class=\"cs-title\">95% of all chat conversations are resolved using a Genesys bot <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Accelerating integration. Enhancing satisfaction.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-partners=\"bt|netcompany \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/home-office\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-uk-home-office.png\"  height=\"240\" width=\"440\" alt=\"Home Office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Home Office<\/h3><p class=\"cs-title\">Putting empathy at the heart of UK public services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email forecasting and scheduling inbound outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|forecasting and scheduling|inbound|outbound|workforce engagement management wem\" data-partners=\"aws s3 recording bulk actions|email wizard|microsoft dynamics|salesforce|surveypal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rainmaker\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rainmaker.png\"  height=\"240\" width=\"440\" alt=\"Rainmaker\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rainmaker<\/h3><p class=\"cs-title\">Rainmaker leverages integration for greater sales and service success<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea ai and automation workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/eir\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-EIR.png\"  height=\"240\" width=\"440\" alt=\"eir\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">eir<\/h3><p class=\"cs-title\">eir sees a 25% improvement in customer effort scores with Agent Copilot<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea live chat chatbots\/web messaging inbound outbound web messaging\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"live chat|chatbots\/web messaging|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/stater-n-v\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Stater.png\"  height=\"240\" width=\"440\" alt=\"Stater N.V.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stater N.V.<\/h3><p class=\"cs-title\">Stater connects data for more personalised experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea live chat cloud architecture integrations and apps digital customer engagement email forecasting and scheduling inbound workforce engagement management (wem)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|integrations and apps|digital customer engagement|email|forecasting and scheduling|inbound|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Boosting efficiency through unified CCaaS and Salesforce CRM <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.png\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Future-proof cloud migration <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment retail na cloud architecture email inbound messaging apps workforce engagement management (wem)\" data-tax_industry=\"entertainment|retail\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|email|inbound|messaging apps|workforce engagement management wem\" data-partners=\"email wizard|mindful feedback|pureinsights|thrive\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fanatics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fanatics.png\"  height=\"240\" width=\"440\" alt=\"Fanatics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fanatics<\/h3><p class=\"cs-title\">Enhancing the fan experience for over 100 million sports enthusiasts<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications technology telecommunications emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email forecasting and scheduling inbound omnichannel outbound social media\/social listening\u00a0 web messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|technology|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|forecasting and scheduling|inbound|omnichannel|outbound|social media\/social listening\u00a0|web messaging|web messaging|workforce engagement management wem\" data-partners=\"kerv experience|amazon polly|microsoft dynamics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fibrus-networks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-9.png\"  height=\"240\" width=\"440\" alt=\"Fibrus Networks\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fibrus Networks<\/h3><p class=\"cs-title\">Matching high-speed broadband services with digital-first customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology emea ai bots live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound virtual agents\/voicebots\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Empowering remote work and digital innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive retail emea cloud architecture integrations and apps email inbound outbound\" data-tax_industry=\"automotive|retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|email|inbound|outbound\" data-partners=\"pci pal|pureinsights|zendesk\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/auto-trader\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Auto-Trader.png\"  height=\"240\" width=\"440\" alt=\"Auto Trader\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Auto Trader<\/h3><p class=\"cs-title\">Boosting the UK\u2019s largest digital automotive marketplace with cloud contact centre transformation <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation live chat chatbots\/web messaging email forecasting and scheduling inbound social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|email|forecasting and scheduling|inbound|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/puregym\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PureGym.png\"  height=\"240\" width=\"440\" alt=\"PureGym\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PureGym<\/h3><p class=\"cs-title\">PureGym solves peak demand challenges with digital and AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare nonprofit emea call centre software cloud architecture digital customer engagement email inbound outbound sms messaging workforce engagement management (wem)\" data-tax_industry=\"healthcare|nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|cloud architecture|digital customer engagement|email|inbound|outbound|sms messaging|workforce engagement management wem\" data-partners=\"ip integration\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/msi-uk\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_MSI-UK.png\"  height=\"240\" width=\"440\" alt=\"MSI UK\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">MSI UK<\/h3><p class=\"cs-title\">Transforming services with digital strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai and automation ai bots analytics &amp; reporting live chat cloud architecture integrations and apps digital customer engagement email inbound outbound speech and text analytics virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|ai bots|analytics and reporting|live chat|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|speech and text analytics|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"help lightning|mindful feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS-1.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Quenching the thirst for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality retail emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound outbound social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality|retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|outbound|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Elevating travel experiences by reimagining digital service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound web messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"real estate\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|web messaging|web messaging|workforce engagement management wem\" data-partners=\"email wizard\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bpha\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BPHA.png\"  height=\"240\" width=\"440\" alt=\"BPHA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BPHA<\/h3><p class=\"cs-title\">Building better customer and employee experiences with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications technology telecommunications emea live chat cloud architecture digital customer engagement email forecasting and scheduling inbound messaging outbound workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|technology|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|messaging|outbound|workforce engagement management wem\" data-partners=\"netdesign\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nuuday\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Nuuday.png\"  height=\"240\" width=\"440\" alt=\"Nuuday\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nuuday<\/h3><p class=\"cs-title\">Digital CX innovation at scale<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email forecasting and scheduling inbound outbound sms messaging social media\/social listening\u00a0 speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|forecasting and scheduling|inbound|outbound|sms messaging|social media\/social listening\u00a0|speech and text analytics|workforce engagement management wem\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/northumbrian-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Northumbrian_Water.png\"  height=\"240\" width=\"440\" alt=\"Northumbrian Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northumbrian Water<\/h3><p class=\"cs-title\">Booting employee experience and operation efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government utility emea chatbots\/web messaging cloud architecture integrations and apps customer self-service forecasting and scheduling inbound interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_industry=\"government|utility\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|integrations and apps|customer self-service|forecasting and scheduling|inbound|interactive voice response ivr|outbound|workforce engagement management wem\" data-partners=\"adventus solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/eesti-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Eesti-Energia.png\"  height=\"240\" width=\"440\" alt=\"Eesti Energia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eesti Energia<\/h3><p class=\"cs-title\">Achieving sustainability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality travel emea live chat chatbots\/web messaging cloud architecture integrations and apps customer self-service digital customer engagement email forecasting and scheduling inbound outbound workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality|travel\" data-tax_region=\"emea\" data-tax_capability=\"live chat|chatbots\/web messaging|cloud architecture|integrations and apps|customer self-service|digital customer engagement|email|forecasting and scheduling|inbound|outbound|workforce engagement management wem\" data-partners=\"globalconnect|amelia|scorebuddy|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/etraveli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Etraveli.png\"  height=\"240\" width=\"440\" alt=\"Etraveli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etraveli<\/h3><p class=\"cs-title\">Etraveli Group unifies contact centres, improving customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|outbound|sms messaging|web messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">Redesigning experience with highly engaged contact centres <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist\/agent copilot ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|sms messaging|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys enhances client experiences on a global scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government emea ai and automation live chat cloud architecture integrations and apps digital customer engagement email inbound messaging social media\/social listening\u00a0 virtual agents\/voicebots\" data-tax_industry=\"government\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|cloud architecture|integrations and apps|digital customer engagement|email|inbound|messaging|social media\/social listening\u00a0|virtual agents\/voicebots\" data-partners=\"kerv experience|amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/somerset-council\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Somerset-Council.png\"  height=\"240\" width=\"440\" alt=\"Somerset Council\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Somerset Council<\/h3><p class=\"cs-title\">Putting customers first by unifying five separate service organisations and empowering frontline teams<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea live chat cloud architecture integrations and apps customer self-service digital customer engagement email inbound interactive voice response (ivr)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|integrations and apps|customer self-service|digital customer engagement|email|inbound|interactive voice response ivr\" data-partners=\"digitalwell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cartrawler\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarTrawler_.png\"  height=\"240\" width=\"440\" alt=\"CarTrawler\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarTrawler<\/h3><p class=\"cs-title\">Fueling the world\u2019s leading B2B ground travel platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing emea cloud architecture integrations and apps inbound outbound\" data-tax_industry=\"media and marketing\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/jpimedia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_JPIMedia.png\"  height=\"240\" width=\"440\" alt=\"JPIMedia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">JPIMedia<\/h3><p class=\"cs-title\">Bringing cloud innovation to advertising<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai and automation live chat cloud architecture integrations and apps customer self-service digital customer engagement email inbound outbound\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|cloud architecture|integrations and apps|customer self-service|digital customer engagement|email|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/arvato\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Arvato.png\"  height=\"240\" width=\"440\" alt=\"Arvato\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvato<\/h3><p class=\"cs-title\">Gaining an edge with a cloud-first strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services emea ai and automation ai bots call centre software cloud architecture integrations and apps digital customer engagement email inbound messaging omnichannel system integrations workforce engagement management (wem)\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|ai bots|call centre software|cloud architecture|integrations and apps|digital customer engagement|email|inbound|messaging|omnichannel|system integrations|workforce engagement management wem\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pluxee\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee<\/h3><p class=\"cs-title\">Personalising customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement inbound messaging outbound web messaging workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|inbound|messaging|outbound|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft power virtual agents\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pioneering conversational banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment technology emea cloud architecture integrations and apps customer self-service inbound outbound\" data-tax_industry=\"entertainment|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|customer self-service|inbound|outbound\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/betflag\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/betflag-logo-Transparent.png\"  height=\"240\" width=\"440\" alt=\"BetFlag\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BetFlag<\/h3><p class=\"cs-title\">Agile customer management with a scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea automated routing chatbots\/web messaging cloud architecture digital customer engagement inbound\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/acea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ACEA-Transparent.png\"  height=\"240\" width=\"440\" alt=\"ACEA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ACEA<\/h3><p class=\"cs-title\">Embracing digitalisation by going beyond the phone<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel emea cloud architecture integrations and apps inbound\" data-tax_industry=\"travel\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|inbound\" data-partners=\"comapp\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/aeroporti-di-roma\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_aeroporti-di-roma.png\"  height=\"240\" width=\"440\" alt=\"Aeroporti di Roma\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeroporti di Roma<\/h3><p class=\"cs-title\">Driving strategy towards customer and business benefits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea live chat cloud architecture digital customer engagement email inbound outbound workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|digital customer engagement|email|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/utility-warehouse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Utility-warehouse.png\"  height=\"240\" width=\"440\" alt=\"Utility Warehouse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Utility Warehouse<\/h3><p class=\"cs-title\">Delivering on the promise of personalisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai and automation analytics &amp; reporting live chat chatbots\/web messaging cloud architecture digital customer engagement inbound predictive routing web messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|predictive routing|web messaging|web messaging|workforce engagement management wem\" data-partners=\"qpc\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/beyond-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Beyond_Bank.png\"  height=\"240\" width=\"440\" alt=\"Beyond Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Beyond Bank<\/h3><p class=\"cs-title\">Delivering superior customer experience through continuous innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/see-tickets\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_seetickets.png\"  height=\"240\" width=\"440\" alt=\"See Tickets\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">See Tickets<\/h3><p class=\"cs-title\">Ticketing leader transforms service with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation chatbots\/web messaging digital customer engagement\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/natwest-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_natwest.png\"  height=\"240\" width=\"440\" alt=\"NatWest Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NatWest Group<\/h3><p class=\"cs-title\">Enhancing customer experience with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call centre software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonising customer experience around the globe<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea cloud architecture integrations and apps customer self-service digital sales and service automation inbound outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|customer self-service|digital sales and service automation|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/callpageboy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-1.png\"  height=\"240\" width=\"440\" alt=\"CallPageboy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CallPageboy<\/h3><p class=\"cs-title\">Reinventing customer experience in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist\/agent copilot ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound outbound predictive engagement virtual agents\/voicebots web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|predictive engagement|virtual agents\/voicebots|web messaging\" data-tax_set=\"video\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Electrolux Group puts customer centricity and agent empowerment first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government transportation emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound\" data-tax_industry=\"government|transportation\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fremtind-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fremtind_Service.png\"  height=\"240\" width=\"440\" alt=\"Fremtind Service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fremtind Service<\/h3><p class=\"cs-title\">Steering toward innovation in the public transport sector<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea integrations and apps customer self-service inbound outbound\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|customer self-service|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cegid\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cegid.png\"  height=\"240\" width=\"440\" alt=\"Cegid\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegid<\/h3><p class=\"cs-title\">Cloud deployment assures client focus and employee safety<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea integrations and apps customer self-service inbound interactive voice response (ivr) outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|customer self-service|inbound|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-millennium\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bank-Millennium-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Bank Millennium\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank Millennium<\/h3><p class=\"cs-title\">Standing up to every challenge<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea call centre software live chat integrations and apps digital customer engagement inbound workforce engagement management (wem)\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|live chat|integrations and apps|digital customer engagement|inbound|workforce engagement management wem\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/nspcc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_NSPCC-restored.png\"  height=\"240\" width=\"440\" alt=\"NSPCC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NSPCC<\/h3><p class=\"cs-title\">Protecting millions of children from abuse<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit apac analytics &amp; reporting live chat integrations and apps inbound outbound workforce engagement management (wem)\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|live chat|integrations and apps|inbound|outbound|workforce engagement management wem\" data-partners=\"telstra\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/northern-beaches-council\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Norther_Beaches_Council.png\"  height=\"240\" width=\"440\" alt=\"Northern Beaches Council\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northern Beaches Council<\/h3><p class=\"cs-title\">Integrating disparate processes to enhance operational efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac live chat customer self-service inbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"live chat|customer self-service|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Enabling a cloud-powered future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na live chat chatbots\/web messaging integrations and apps email inbound outbound\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"live chat|chatbots\/web messaging|integrations and apps|email|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/round-room\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_RoundRoom.png\"  height=\"240\" width=\"440\" alt=\"Round Room\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Round Room<\/h3><p class=\"cs-title\">Mobile retailer transforms operations with an all-in-one cloud platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea all in one cloud architecture unified communications and collaboration integrations and apps inbound outbound workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"all in one|cloud architecture|unified communications and collaboration|integrations and apps|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lyreco-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_lyreco-3.png\"  height=\"240\" width=\"440\" alt=\"Lyreco Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lyreco Group<\/h3><p class=\"cs-title\">Building the business around customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail telecommunications emea live chat cloud architecture integrations and apps digital customer engagement email inbound outbound\" data-tax_industry=\"retail|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/3-denmark\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_3-Denmark.png\"  height=\"240\" width=\"440\" alt=\"3 Denmark\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">3 Denmark<\/h3><p class=\"cs-title\">Uniting sales and customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications telecommunications emea ai and automation live chat chatbots\/web messaging integrations and apps email inbound outbound social media\/social listening\u00a0\" data-tax_industry=\"communications \/ telecommunications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|integrations and apps|email|inbound|outbound|social media\/social listening\u00a0\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bf7a978b-vodafone_logo_rc.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">AI-based unified digital messaging amplifies the customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology emea call centre software inbound\" data-tax_industry=\"retail|technology\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|inbound\" data-partners=\"ntt germany ag & co. kg\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/conrad-electronic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conrad-Electronic.png\"  height=\"240\" width=\"440\" alt=\"Conrad Electronic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Conrad Electronic<\/h3><p class=\"cs-title\">Fast cloud rollout supports personalised customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat integrations and apps email inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"live chat|integrations and apps|email|inbound|outbound\" data-partners=\"deliberate gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/paul-hartmann\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Paul-Hartmann.png\"  height=\"240\" width=\"440\" alt=\"Paul Hartmann\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Paul Hartmann<\/h3><p class=\"cs-title\">Cloud enables cross-border contact centre communication<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps digital customer engagement email inbound outbound social media\/social listening\u00a0\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|social media\/social listening\u00a0\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">AI-powered visibility and collaboration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea call centre software customer self-service inbound outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|customer self-service|inbound|outbound|workforce engagement management wem\" data-partners=\"eleven\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/field-management-ireland\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FMI.png\"  height=\"240\" width=\"440\" alt=\"Field Management Ireland\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Field Management Ireland<\/h3><p class=\"cs-title\">Matching hot leads with top performers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat integrations and apps digital customer engagement email inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"live chat|integrations and apps|digital customer engagement|email|inbound|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/brighton-and-hove-albion-football-club\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Brighton-and-Hove.png\"  height=\"240\" width=\"440\" alt=\"Brighton and Hove Albion Football Club\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Brighton and Hove Albion Football Club<\/h3><p class=\"cs-title\">Building closer bonds<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea analytics &amp; reporting live chat integrations and apps customer self-service email inbound interactive voice response (ivr) outbound social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|live chat|integrations and apps|customer self-service|email|inbound|interactive voice response ivr|outbound|social media\/social listening\u00a0|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lolivier\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Lolivier-assurance.png\"  height=\"240\" width=\"440\" alt=\"L\u2019olivier\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">L\u2019olivier<\/h3><p class=\"cs-title\">Cloud clears way for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea live chat chatbots\/web messaging integrations and apps customer self-service inbound\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"live chat|chatbots\/web messaging|integrations and apps|customer self-service|inbound\" data-partners=\"telia\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/pihlajalinna\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pihlajalinna.png\"  height=\"240\" width=\"440\" alt=\"Pihlajalinna\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pihlajalinna<\/h3><p class=\"cs-title\">Putting patient needs first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive insurance emea cloud architecture integrations and apps customer self-service inbound outbound\" data-tax_industry=\"automotive|insurance\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|customer self-service|inbound|outbound\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/conte-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conte.it_.png\"  height=\"240\" width=\"440\" alt=\"ConTe.it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ConTe.it<\/h3><p class=\"cs-title\">Fast tracking <br>time to value<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation live chat chatbots\/web messaging cloud architecture inbound interactive voice response (ivr)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|inbound|interactive voice response ivr\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/leroy-merlin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d52d6d7-resource-thumb_leroy-merlin-1.webp\"  height=\"240\" width=\"440\" alt=\"Leroy Merlin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leroy Merlin<\/h3><p class=\"cs-title\">Full control, flexibility and scalability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive services emea cloud architecture integrations and apps inbound outbound\" data-tax_industry=\"automotive|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|integrations and apps|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/carglass\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Carglass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass<\/h3><p class=\"cs-title\">Improving the customer experience and boosting profits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na analytics &amp; reporting live chat cloud architecture unified communications and collaboration integrations and apps inbound voice services workforce engagement management (wem)\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|live chat|cloud architecture|unified communications and collaboration|integrations and apps|inbound|voice services|workforce engagement management wem\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Better experiences and ROI with composable CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing services emea live chat integrations and apps customer self-service email inbound interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing|services\" data-tax_region=\"emea\" data-tax_capability=\"live chat|integrations and apps|customer self-service|email|inbound|interactive voice response ivr|outbound|workforce engagement management wem\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/firstcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FirestCare.png\"  height=\"240\" width=\"440\" alt=\"FirstCare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FirstCare<\/h3><p class=\"cs-title\">Building top-class HR support services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea ai bots live chat cloud architecture integrations and apps customer self-service digital customer engagement email inbound predictive engagement workforce engagement management (wem)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai bots|live chat|cloud architecture|integrations and apps|customer self-service|digital customer engagement|email|inbound|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Business transformation and continuity during a pandemic<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education na live chat cloud architecture integrations and apps digital customer engagement email inbound outbound workforce engagement management (wem)\" data-tax_industry=\"education\" data-tax_region=\"na\" data-tax_capability=\"live chat|cloud architecture|integrations and apps|digital customer engagement|email|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/western-governors-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bc832a6e-resource-thumb_wgu-1.png\"  height=\"240\" width=\"440\" alt=\"Western Governors University\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Western Governors University<\/h3><p class=\"cs-title\">Personalising the student learning experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai and automation live chat chatbots\/web messaging cloud architecture integrations and apps customer self-service digital customer engagement inbound social media\/social listening\u00a0 speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|customer self-service|digital customer engagement|inbound|social media\/social listening\u00a0|speech and text analytics|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TechStyle_OS.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Native digital shopping by design<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality transportation travel apac ai and automation call centre software live chat chatbots\/web messaging cloud architecture integrations and apps email inbound outbound social media\/social listening\u00a0\" data-tax_industry=\"travel and\u00a0hospitality|transportation|travel\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|call centre software|live chat|chatbots\/web messaging|cloud architecture|integrations and apps|email|inbound|outbound|social media\/social listening\u00a0\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/singapore-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Singapore-Airlines.png\"  height=\"240\" width=\"440\" alt=\"Singapore Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Singapore Airlines<\/h3><p class=\"cs-title\">Personalising the online travel experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail travel apac cloud architecture integrations and apps inbound outbound workforce engagement management (wem)\" data-tax_industry=\"retail|travel\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|integrations and apps|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ignite-travel-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ignite-Travel-SS-Thumbnails-resource-thumb-1.jpg\"  height=\"240\" width=\"440\" alt=\"Ignite Travel Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ignite Travel Group<\/h3><p class=\"cs-title\">Taking customer experience to the cloud and mobilising for international expansion<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na live chat cloud architecture co-browse digital customer engagement inbound interactive voice response (ivr)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"live chat|cloud architecture|co-browse|digital customer engagement|inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/quicken\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/quicken-featured.png\"  height=\"240\" width=\"440\" alt=\"Quicken\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Quicken<\/h3><p class=\"cs-title\">Meeting all customer experience needs with a flexible, scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea outbound\" data-tax_region=\"emea\" data-tax_capability=\"outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/front-line\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/FrontLine_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Front Line\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Front Line<\/h3><p class=\"cs-title\">Enjoys rapid business growth in customer service outsourcing<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/unicredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UniCredit_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"UniCredit Direct Services GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UniCredit Direct Services GmbH<\/h3><p class=\"cs-title\">Delivers customer personalisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ubi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UbiBanca_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"UBI Banca\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UBI Banca<\/h3><p class=\"cs-title\">Relies on Genesys to provide a highly differentiated customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting outbound\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/turkiye-finans\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Turkiye-Finans.jpg\"  height=\"240\" width=\"440\" alt=\"Turkiye Finans\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Turkiye Finans<\/h3><p class=\"cs-title\">Bank streamlines the path between their branch network and contact centre<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/sky\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sky_ResourceThumbnail-1.jpg\"  height=\"240\" width=\"440\" alt=\"SKY\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SKY<\/h3><p class=\"cs-title\">Service focus sharpens competitive edge for TV provider<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound interactive voice response (ivr) outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/turk-ekonomi-bankasi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/teb_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"T\u00fcrk Ekonomi Bankas\u0131\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">T\u00fcrk Ekonomi Bankas\u0131<\/h3><p class=\"cs-title\">Drives increasing customer satisfaction while improving efficiency and agent management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat integrations and apps\" data-tax_region=\"emea\" data-tax_capability=\"live chat|integrations and apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telegate\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Telegate_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telegate\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telegate<\/h3><p class=\"cs-title\">Speeding into the future of digital service with SIP<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telecomexpress\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/telecomexpress_logo.png\"  height=\"240\" width=\"440\" alt=\"TelecomExpress\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TelecomExpress<\/h3><p class=\"cs-title\">Optimizing contact centre efficiency and agility<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea interactive voice response (ivr) workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telecom-italia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TIM-ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telecom Italia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telecom Italia<\/h3><p class=\"cs-title\">Business process automation creates new value<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications telecommunications emea ai and automation analytics &amp; reporting live chat chatbots\/web messaging integrations and apps digital customer engagement inbound interactive voice response (ivr) outbound outbound dialer predictive engagement predictive routing system integrations workforce engagement management (wem) workforce optimization workforce optimization (wfo)\" data-tax_industry=\"communications \/ telecommunications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|chatbots\/web messaging|integrations and apps|digital customer engagement|inbound|interactive voice response ivr|outbound|outbound dialer|predictive engagement|predictive routing|system integrations|workforce engagement management wem|workforce optimization|workforce optimization wfo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swisscom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Swisscom.png\"  height=\"240\" width=\"440\" alt=\"Swisscom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscom<\/h3><p class=\"cs-title\">Delivering on innovative ideas and a passion for customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swisscard\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-swisscard.png\"  height=\"240\" width=\"440\" alt=\"Swisscard logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscard<\/h3><p class=\"cs-title\">Building loyal relationships that drive business growth<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/partenamut\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Partenamut_Thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Partenamut\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Partenamut<\/h3><p class=\"cs-title\">Belgian social security company enhances customer experience with dynamic IVR from Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting automated routing integrations and apps workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|automated routing|integrations and apps|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/p-direkt\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PDirekt_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"P-Direkt\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">P-Direkt<\/h3><p class=\"cs-title\">Customer service benefits from innovation and automation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mobily\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Mobily.png\"  height=\"240\" width=\"440\" alt=\"Mobily\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Mobily<\/h3><p class=\"cs-title\">Lifts back-office control to another level, improving productivity and service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"inbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/mairie-de-vincennes\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Mairie_de_Vincennes_RC-1.png\"  height=\"240\" width=\"440\" alt=\"Mairie de Vincennes\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Mairie de Vincennes<\/h3><p class=\"cs-title\">Aligns public services with customer expectations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/leto-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Leto_Bank_Logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Leto Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leto Bank<\/h3><p class=\"cs-title\">Realising new branch integration and cloud efficiencies<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr) outbound voice services\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/k-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_K-Electric.jpg\"  height=\"240\" width=\"440\" alt=\"K-Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">K-Electric<\/h3><p class=\"cs-title\">Making a contact centre transformation Shine<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service inbound interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|inbound|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/jawwal\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Jawwal.jpg\"  height=\"240\" width=\"440\" alt=\"Jawwal\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Jawwal<\/h3><p class=\"cs-title\">Selects Genesys Voice Portal to support their business needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting integrations and apps interactive voice response (ivr) voice services\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|integrations and apps|interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ingosstrakh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ingosstrakh_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Ingosstrakh\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ingosstrakh<\/h3><p class=\"cs-title\">Updates contact centre with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting integrations and apps customer self-service inbound outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|integrations and apps|customer self-service|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/groupama\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ee68cefc-resource-thumb_groupama.png\"  height=\"240\" width=\"440\" alt=\"Groupama\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Groupama<\/h3><p class=\"cs-title\">Moving closer to clients<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea automated routing customer self-service\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|customer self-service\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/fastweb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Fastweb_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"FASTWEB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FASTWEB<\/h3><p class=\"cs-title\">Broadband leader adopts innovative multichannel strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat inbound interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"live chat|inbound|interactive voice response ivr|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/etisalat\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Etisalat_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Etisalat\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etisalat<\/h3><p class=\"cs-title\">Innovative customer service makes them Egypt\u2019s leading mobile telecoms provider<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting automated routing customer self-service inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|automated routing|customer self-service|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/enel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_enel.png\"  height=\"240\" width=\"440\" alt=\"Enel\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enel<\/h3><p class=\"cs-title\">Raising the bar on contact centre performance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea inbound\" data-tax_region=\"emea\" data-tax_capability=\"inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/cegeka\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-image-Cegeka.png\"  height=\"240\" width=\"440\" alt=\"Cegeka\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegeka<\/h3><p class=\"cs-title\">Consolidating contact centres improves efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"live chat|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/catsa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_Catsa_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"CATSA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CATSA<\/h3><p class=\"cs-title\">Integrated platform allows CATSA to interact through multiple channels<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bpost\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/d8dea478-bpost_rc_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Bpost\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bpost<\/h3><p class=\"cs-title\">Give business users the ability to respond quickly to changing customer needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea automated routing integrations and apps workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"automated routing|integrations and apps|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bluelink\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/thumb_GenesysCS-BlueLink.jpg\"  height=\"240\" width=\"440\" alt=\"BlueLink\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BlueLink<\/h3><p class=\"cs-title\">Boosts contact centre performance and central oversight of global brands<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr) outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/credit-bank-of-moscow\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Credit-Bank-of-Moscow_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Credit Bank of Moscow\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Credit Bank of Moscow<\/h3><p class=\"cs-title\">Happier customers and higher agent productivity<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/provident-financial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ProvidentFinancial_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Provident Financial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Provident Financial<\/h3><p class=\"cs-title\">Flexible contact centre helps lender change with the times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea integrations and apps interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|interactive voice response ivr|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/welsh-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/WelshWater_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Welsh Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Welsh Water<\/h3><p class=\"cs-title\">Makes their customer experience vision a reality<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea call centre software live chat email inbound interactive voice response (ivr) outbound\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"call centre software|live chat|email|inbound|interactive voice response ivr|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/lowell-norway\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1981e18f-resource-thumb_lowell.png\"  height=\"240\" width=\"440\" alt=\"Lowell Norway\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lowell Norway<\/h3><p class=\"cs-title\">Perfecting credit management services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/saga\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/773fe9f1-resource-thumb_saga-1.png\"  height=\"240\" width=\"440\" alt=\"Saga\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Saga<\/h3><p class=\"cs-title\">Unlocking business insights to improve sales performance and customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-hapoalim\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BankHapoalim_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Bank Hapoalim\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank Hapoalim<\/h3><p class=\"cs-title\">Improves workload management and customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/banzai\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Banzai_RC.png\"  height=\"240\" width=\"440\" alt=\"Banzai\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banzai<\/h3><p class=\"cs-title\">Ensuring eCommerce runs efficiently with a personal touch<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea integrations and apps interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|interactive voice response ivr|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/vattenfall\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Vattenfall_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"Vattenfall\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vattenfall<\/h3><p class=\"cs-title\">Customer service division delivers an exceptional cross-channel experience for customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/telenor\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_telenor.jpg\"  height=\"240\" width=\"440\" alt=\"Telenor\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telenor<\/h3><p class=\"cs-title\">Realises spectacular sales and service improvements across five contact centres<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea outbound workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/city-of-helsinki\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/b5cc8bf9-resource-thumb-city-of-helsinki.png\"  height=\"240\" width=\"440\" alt=\"City of Helsinki logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">City of Helsinki<\/h3><p class=\"cs-title\">Shaping public services around citizens\u2019 needs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea predictive engagement workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/swedbank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Swedbank_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Swedbank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swedbank<\/h3><p class=\"cs-title\">Assures customer service level with Genesys Workforce Optimisation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/shimmer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9bb36460-docthumbnail.png\"  height=\"234\" width=\"430\" alt=\"Shimmer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Shimmer<\/h3><p class=\"cs-title\">Identifying web behavior shortens buying cycles for tech firms<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea integrations and apps inbound outbound\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/almajdouie-motors\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GenesysCS-AlMajdouie-SuccessStory.jpg\"  height=\"240\" width=\"440\" alt=\"AlMajdouie Motors\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AlMajdouie Motors<\/h3><p class=\"cs-title\">Improves customer satisfaction with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea integrations and apps interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/zon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Zon_ResourceThumbnail.jpg\"  height=\"120\" width=\"220\" alt=\"ZON\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ZON<\/h3><p class=\"cs-title\">Improves customer experience with virtual customer service from Genesys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea integrations and apps workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/dpd-russia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/DPDRussia_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"DPD Russia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DPD Russia<\/h3><p class=\"cs-title\">Fine-tunes customer service with Genesys to raise satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea analytics &amp; reporting customer self-service inbound interactive voice response (ivr) predictive engagement\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|customer self-service|inbound|interactive voice response ivr|predictive engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/belgacom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Belgacom_ResourceThumbnail-370x202-1.jpg\"  height=\"202\" width=\"370\" alt=\"Belgacom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Belgacom<\/h3><p class=\"cs-title\">Responds to changing consumer choices with the Genesys Customer Experience Platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea workforce engagement management (wem)\" data-tax_region=\"emea\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/atento\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Atento-ResourceThumbnail.jpg\"  height=\"200\" width=\"400\" alt=\"Atento\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atento<\/h3><p class=\"cs-title\">Transforming the market with a customer-centric approach<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"pharmaceutical emea customer self-service interactive voice response (ivr) outbound\" data-tax_industry=\"pharmaceutical\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/astrazeneca\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_AstraZeneca_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"AstraZeneca\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AstraZeneca<\/h3><p class=\"cs-title\">Finds a remedy for IVR growing pains<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"apac customer self-service interactive voice response (ivr)\" data-tax_region=\"apac\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">An Post<\/h3><p class=\"cs-title\">Diverting calls from the call center for a more\r\nconsistent and efficient customer journey<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service interactive voice response (ivr)\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|interactive voice response ivr\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Bringing everyone together for a consistent customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea customer self-service outbound\" data-tax_region=\"emea\" data-tax_capability=\"customer self-service|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/abn-amro\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ABN-Amro_ResourceThumbnail-1.jpg\"  height=\"240\" width=\"440\" alt=\"ABN AMRO\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ABN AMRO<\/h3><p class=\"cs-title\">Social media channel gives banking giant human touch<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/british-telecom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BritishTelecom_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"British Telecom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">British Telecom<\/h3><p class=\"cs-title\">Prioritises Customer Interactions to Ensure Better Service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/ee-retail\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_EE-Retail.png\"  height=\"240\" width=\"440\" alt=\"EE Retail\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">EE Retail<\/h3><p class=\"cs-title\">Boosts Performance and Employee Engagement Through Performance Management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/en-gb\/customer-stories\/bank-of-ireland\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bank_of_Ireland_Logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Bank of Ireland\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank of Ireland<\/h3><p class=\"cs-title\">Digital Transformation takes Bank of Ireland to the next level of customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"section-cta format-cta-a has-title has-cta has-bgcolor\" data-swidth=\"stretch\" data-cta-type=\"cta-a\" data-bgcolor=\"bgc-bb-teal\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>Want to share your story?<\/h3><div class=\"content-container\"><p>We are looking for customers who are having success with Genesys solutions and want to share their experience. If you are interested in being featured in a Genesys customer success story, let us know!<\/p>\n<\/div><div class=\"cta-btn\"><a href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\">Contact us<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"mailto:Angela.Santarossa@genesys.com\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 class=\"h3\">Want to share your story?<\/h2>\n<p>We are looking for customers who are having success with Genesys solutions and want to share their experience. If you are interested in being featured in a Genesys customer success story, let us know!<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Contact us<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] Customer stories See what you can achieve with Genesys [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600842582094{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1600849263605{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14765","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14765"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765\/revisions"}],"predecessor-version":[{"id":561003,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14765\/revisions\/561003"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}