{"id":14616,"date":"2018-06-08T18:06:20","date_gmt":"2018-06-08T18:06:20","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14616"},"modified":"2019-08-08T09:48:26","modified_gmt":"2019-08-08T16:48:26","slug":"increasing-sales-conversions","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/better-results\/increasing-sales-conversions","title":{"rendered":"Increasing Sales Conversions"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114037030{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Increase sales conversions with advanced customer engagement tools<\/h1>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Connect qualified leads with the right salesperson<\/h2>\n

Your ability to quickly close deals depends on the quality of your customer engagement. You have to holistically understand the customer\u2019s journey. Then you can offer assistance at the right moment. You want to reach a qualified lead with the right rep and the right information at the right time. Whether it\u2019s an acquisition, an up-sell or a win-back, provide your team with the customer details, engagement techniques and insights to close more deals.
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Find out more about…<\/h3>\n

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<\/div>

Predictive routing<\/h4><\/div>

Predictive routing<\/h4>

Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Unified communications and collaboration<\/h4><\/div>

Unified communications and collaboration<\/h4>

Enable easy collaboration and communications \u2014 all from a single platform or third-party solution. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Forecasting & Decisions<\/h4><\/div>

Forecasting & Decisions<\/h4>

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Inbound<\/h4><\/div>

Inbound<\/h4>

Make it easy to connect with your business. Offer support and exceed expectations across channels. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar”][vc_row][vc_column]

MIT Technology Review: Getting to iconic\u2014how iconic brands balance talent and technology for CX excellence<\/h3>
Read the report<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Increase conversions with multichannel campaigns<\/h3>\n

Updating your outbound strategy to include automated communications across multiple channels dramatically increases conversion rates. Proactively communicate with prospects and existing customers in a timely, personalised and contextual way. Keeping customers informed and sharing notifications over their preferred channels also opens new up-sell opportunities.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<\/span>[\/vc_column][\/vc_row][vc_section full_width=”stretch_row” el_class=”section_light-gray” css=”.vc_custom_1524594801390{background-color: #ffffff !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”10695″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Turn visitors into customers with proactive engagement<\/h3>\n

If you understand your customer\u2019s online journey or knowledge search, you can proactively engage them with web chat, callbacks and proactive notifications. Provide sales reps with full customer context to reduce abandonment and solve customer purchasing problems without having to change channels. Improve campaign attribution accuracy as customers move between channels. Extend the insights that you gain from their online journey into offline channels to boost sales success.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section_dynamic-quote” css=”.vc_custom_1524594514422{background-color: #f3f3f3 !important;}”][vc_row][vc_column][vc_column_text]\u201cWe\u2019re having conversations that we would not otherwise been having. \u00a0These are new conversations\u2014customers in the past had browsed the website and dropped off\u201d.<\/p>\n

Paul Cahill,\u00a0Head of Digital and Direct,\u00a0Credit Union of Australia[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Get actionable insights from your customer data<\/h3>\n

Your team needs accurate, real-time insights into customer trends and behaviours. Give it to them with interaction analytics. Automatically record every customer interaction, including screens, then mine that data. Provide your reps with the information that they need to better engage the customer in acquisition, up-sell or win-back discussions.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section_light-gray” css=”.vc_custom_1525990085299{background-color: #f3f3f3 !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”10696″ img_size=”full”][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Deliver high-value leads to your sales team instantly<\/h3>\n

Qualified leads lose their value if they aren\u2019t quickly distributed to the right salesperson. Use business automation to prioritise and distribute leads based on their value and timeliness. Get them to the right rep automatically for fast follow-up. Use automation to recapture and prioritise lost online-sales opportunities so that a rep can turn abandonments into sales.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

Explore Genesys solutions for…<\/h3>\n

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Capabilities<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114037030{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”2\/3″][vc_column_text] Increase sales conversions with advanced customer engagement tools [\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text] Connect qualified leads with the right salesperson Your ability to quickly close deals depends on the quality of your […]<\/p>\n","protected":false},"author":1,"featured_media":11492,"parent":14600,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14616","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14616"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14616\/revisions"}],"predecessor-version":[{"id":163432,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14616\/revisions\/163432"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14600"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/11492"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}