{"id":14610,"date":"2018-06-08T18:06:28","date_gmt":"2018-06-08T18:06:28","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14610"},"modified":"2019-09-09T18:38:30","modified_gmt":"2019-09-10T01:38:30","slug":"messaging","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/innovations\/messaging","title":{"rendered":"Asynchronous Messaging"},"content":{"rendered":"

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Asynchronous messaging helps customers communicate on their own terms<\/h1>\n

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Enable effortless cross-channel conversations<\/h2>\n

In an era where customer experience rules, true differentiation requires intuitive and natural conversations. Asynchronous messaging gives you the ability to serve customers on their terms, as time allows. By integrating native messaging apps with automation, AI and assisted service, you deliver effortless and intuitive conversations that your customers will love.<\/p>\n

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Meet customers when they’re ready<\/h3>\n

When customers interact with a business, they often have to delay the start of an interaction until they have enough time to work with an agent or automation system. And that’s increasingly unreasonable. Asynchronous messaging lets customers communicate with you during moments of found time, dramatically reducing their required effort\u2014even for complex issues.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

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Pick up right where you left off<\/h3>\n

Customers expect to move between channels with ease\u2014from messaging to voice, to the website, and back to messaging. Asynchronous messaging lets your customer continue the conversation where they left off, to provide consent or additional information\u2014even if that conversation has been inactive for some time. Let your customer service, marketing and sales teams leverage context across all channels.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”white” full_width=”stretch_row”][vc_row][vc_column]

Build a bot workshop<\/h3>

Take the next step in your AI strategy. Build your own chatbot or voicebot in just hours.<\/h4>
Register now<\/a><\/div><\/div>
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Microapps make it easy to complete tasks<\/h3>\n

Microapps are small, embeddable applications that provide a predefined, modular set of capabilities to accomplish a specific user task. Today, all major messaging platforms support in-mode apps or app extensions that can be launched, automatically triggered or even pushed to customers to help them complete tasks directly within the messaging interface.<\/p>\n

The Genesys Customer Experience Platform extends automation apps in your IVR\u2014through the website or mobile application\u2014to the asynchronous messaging dialogue or application. In-message apps, application extensions and mini-programs give customers easy access to common interactions, such as authentication, payment processing and appointments.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

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Better customer service, without hiring more people<\/h3>\n

Asynchronous messaging isn’t in real time, so it offers the opportunity to decrease staffing requirements in contact centres. A single agent can handle multiple messaging sessions at once. This means that they can effectively switch between conversations, which alleviates the service pressure on agents because service peaks are spread out. Messaging enables all customers to send requests and lets service teams respond as fast as possible. This creates the potential for much higher capacity rule settings compared to chat or voice calls.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1523330100216{background-color: #23395D !important;}” el_class=”section_white”][vc_row][vc_column][vc_column_text]<\/p>\n

Have your deployment, your way<\/h2>\n

Genesys omnichannel supports on-premises, cloud or hybrid deployments. With this scalable platform, you’ll improve the total cost of ownership, deliver better results and be ready for future challenges.<\/p>\n

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Genesys Messaging for Apple Business Chat Beta<\/h3>\n

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Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text]<\/p>\n

Explore Genesys innovations…<\/h3>\n

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Automation<\/h5><\/a><\/div>
Omnichannel<\/h5><\/a><\/div>
Altocloud<\/h5>

Gain insights into your customer journey with predictive analytics<\/p><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1524088348954{background-image: url(https:\/\/www.genesys.com\/media\/Customer-Experience-Innovations.jpg?id=8347) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] Asynchronous messaging helps customers communicate on their own terms [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text] Enable effortless cross-channel conversations In an era where customer experience rules, true differentiation requires intuitive and natural conversations. Asynchronous messaging gives […]<\/p>\n","protected":false},"author":1,"featured_media":9434,"parent":14611,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14610","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14610"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14610\/revisions"}],"predecessor-version":[{"id":168983,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14610\/revisions\/168983"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/9434"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}