{"id":14606,"date":"2018-06-08T18:06:21","date_gmt":"2018-06-08T18:06:21","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14606"},"modified":"2021-02-08T23:27:53","modified_gmt":"2021-02-09T07:27:53","slug":"moving-to-the-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/better-results\/moving-to-the-cloud","title":{"rendered":"Moving to the Cloud"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114387844{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”3\/5″][vc_column_text]<\/p>\n

Moving to the cloud<\/h1>\n

[\/vc_column_text][\/vc_column][vc_column width=”2\/5″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Find your customer engagement silver lining in the cloud<\/h2>\n

Moving your contact centre to the cloud has several benefits: high availability, scalability and coverage around the globe. It also helps your business lower costs, increase workforce productivity and ensure agility as your business evolves. The right cloud-based call centre software delivers the flexibility and security your company demands and lets you easily integrate new competitive technologies to confidently offer the best customer service every day.<\/p>\n

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Find out more about…<\/h3>\n

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<\/div>

Predictive routing<\/h4><\/div>

Predictive routing<\/h4>

Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Unified communications and collaboration<\/h4><\/div>

Unified communications and collaboration<\/h4>

Enable easy collaboration and communications \u2014 all from a single platform or third-party solution. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Forecasting & Decisions<\/h4><\/div>

Forecasting & Decisions<\/h4>

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Inbound<\/h4><\/div>

Inbound<\/h4>

Make it easy to connect with your business. Offer support and exceed expectations across channels. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” el_class=”cta-bar”][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″]

Contact centre manager's roadmap to the future in the cloud<\/h3>
Read the paper<\/a><\/div><\/div>[\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=”white” full_width=”stretch_row” css=”.vc_custom_1561139167523{background-image: url(https:\/\/www.genesys.com\/media\/75db4a64-gradient-background.svg?id=150848) !important;}”][vc_row content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Don’t just take our word for it.<\/h3>\n

Get insights from analysts and real users on Genesys Cloud.<\/p>\n

[\/vc_column_text]

See how we stack up<\/a><\/div>[\/vc_column][vc_column width=”1\/2″][vc_single_image image=”202629″ alignment=”center” si_max_width=”350px”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Enjoy robust capabilities and ease of integration in the cloud<\/h3>\n

Make a single cloud-based platform that seamlessly integrates with your existing business systems, such as CRM and automation solutions, a top consideration in your criteria. You need a secure, cloud-based solution that offers scalability as your company adjusts to market changes. And it must ensure your contact centre dynamically engages customers across all channels. The right cloud-based platform is loaded with channel options and easily integrates with existing or future systems.[\/vc_column_text]

Ten considerations for moving to the cloud<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
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<\/div>[\/vc_column][vc_column width=”2\/3″][vc_column_text]<\/p>\n

High scalability, high flexibility and<\/i> high value benefit both agents and customers<\/h3>\n

The right cloud contact centre solution lets you move all at once or take it step by step. It should be easy to add new technologies as your business and customer needs change. It allows you to easily scale up or down to meet short-term spikes or long-term changes, while offering the confidence of meeting compliance requirements of availability, system integrity and privacy. And, it should ease your concerns about costly maintenance and upgrades.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Engage customers with confidence, 24\/7<\/h3>\n

The cloud powers brilliant technologies that change the way we work and play. So you need a cloud-based platform that’s secure and reliable. A platform built on a microservices architecture does this. If one application fails, all other systems continue to run without issue. The single-tenant, isolated design of a microservices architecture also improves security. You get more control with application instances running in isolation.[\/vc_column_text]

Read the eBook<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section_dynamic-quote” css=”.vc_custom_1524596393334{background-color: #f3f3f3 !important;}”][vc_row][vc_column]
\"\"<\/div><\/div><\/div><\/div>

In a world where customer service expectations are changing at lightning speed, Genesys Cloud gives us a serious competitive advantage.<\/p>

Ian Roberts, Operations Leader, Quicken Customer Care<\/p>

View the customer story<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar”][vc_row][vc_column]

Frost &amp; Sullivan Global Research: Cloud solutions to power customer service in 2019<\/h3>
Get the report<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n

Explore Genesys solutions for…<\/h3>\n

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Financial Services<\/h5><\/a><\/div>
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Contact centre software<\/h5><\/a><\/div>
PureCloud<\/h5>

Empower your business to provide excellent service across the entire customer journey<\/p><\/a><\/div>

Blog<\/h5><\/a><\/div>
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Pricing<\/h5><\/a><\/div>
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Call Centre Cloud Migration<\/h5><\/a><\/div>
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Information Technology<\/h5>

Reduce IT burdens and increase efficiency with a unified open cloud platform.<\/p><\/a><\/div>

Genesys Cloud EX<\/h5><\/a><\/div>
Qualtrics<\/h5><\/a><\/div>
The Experience Index by Genesys<\/h5><\/a><\/div>
Experience orchestration<\/h5><\/a><\/div>
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Subscription Plan<\/h5><\/a><\/div>
Innovations<\/h5>

Innovate with less risk and more reward<\/p><\/a><\/div>

Home<\/h5><\/a><\/div>
Customer Success<\/h5><\/a><\/div>
Google Cloud Contact Centre AI<\/h5>

Deliver world-class customer experiences through the partnership of Genesys and Google.<\/p><\/a><\/div>

Solutions<\/h5><\/a><\/div>
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Genesys partners gain access to technologies and opportunities to grow market share; customers can work with a network of Genesys partners to move business forward.<\/p><\/a><\/div>

Capabilities<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1530114387844{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Achieve-Better-Results.jpg?id=16689) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”3\/5″][vc_column_text] Moving to the cloud [\/vc_column_text][\/vc_column][vc_column width=”2\/5″][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” el_class=”mobile-reverse”][vc_column width=”1\/2″][vc_column_text] Find your customer engagement silver lining in the cloud Moving your contact centre to the cloud has several benefits: high availability, scalability and […]<\/p>\n","protected":false},"author":1,"featured_media":565,"parent":14600,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14606","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14606"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14606\/revisions"}],"predecessor-version":[{"id":363443,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14606\/revisions\/363443"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14600"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/565"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}