{"id":14604,"date":"2018-06-08T18:06:17","date_gmt":"2018-06-09T01:06:17","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14604"},"modified":"2018-10-26T10:05:22","modified_gmt":"2018-10-26T17:05:22","slug":"pureengage","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/pureengage","title":{"rendered":"PureEngage"},"content":{"rendered":"

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Genesys PureEngage Omnichannel Customer Experience Platform<\/h1>\n

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Drive digital transformation across your enterprise<\/h2>\n

Customer experience is the new frontier for maintaining a competitive advantage. It takes a personalised, customer-centric approach across all channels to differentiate your brand and build loyalty. Deliver superior experiences and drive digital transformation at any scale with the Genesys PureEngage\u2122 platform, the only omnichannel customer engagement solution for large-scale businesses.<\/p>\n

Available on-premises and in the cloud, the PureEngage platform combines real-time contextual journeys, world-class intelligent routing and digital transformation to make customer experience a competitive differentiator. With robust, user-friendly tools, you can exceed customers’ rising expectations for personalised, seamless interactions. And because the solution supports extensive customisability through open APIs and web standards, you can easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.<\/p>\n

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Learn more about…<\/h3>\n

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Predictive routing<\/h4><\/div>

Predictive routing<\/h4>

Use AI to match customers to the employees most likely to deliver the best service and KPIs in real time.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Unified communications and collaboration<\/h4><\/div>

Unified communications and collaboration<\/h4>

Enable easy collaboration and communications \u2014 all from a single platform or third-party solution. <\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Forecasting & Decisions<\/h4><\/div>

Forecasting & Decisions<\/h4>

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Inbound<\/h4><\/div>

Inbound<\/h4>

Make it easy to connect with your business. Offer support and exceed expectations across channels. <\/p>

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Genesys named a leader in both Gartner Magic Quadrants for CCI and CCaaS<\/h3>
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Unrivalled flexibility for better results<\/h3>\n

Your business is unique. You need a customer experience solution that gives you the flexibility to meet all of your requirements. The Genesys PureEngage solution provides unrivaled flexibility in a customer experience platform, one that integrates all of your systems while still leveraging existing investments.<\/p>\n

The easy-to-configure and administer PureEngage platform enables you to rapidly deploy and turn on new applications and services when you need them. Drive digital transformation at scale and across your enterprise to unify all customer engagement teams\u2014from marketing and sales to service and support. And you can choose the consumption model that’s right for your business\u2014cloud, on-premises subscription or perpetual on-premises licensing.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″]

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Engage across the entire customer journey<\/h3>\n

Every step of the customer journey is an opportunity to build brand loyalty and create better business outcomes. The PureEngage platform enables you to maximise these opportunities with true omnichannel engagement across the entire customer journey.<\/p>\n