{"id":14600,"date":"2018-06-08T18:06:18","date_gmt":"2018-06-08T18:06:18","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14600"},"modified":"2018-12-03T06:43:21","modified_gmt":"2018-12-03T14:43:21","slug":"better-results","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb\/better-results","title":{"rendered":"Better Results"},"content":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1524003165410{background-image: url(https:\/\/www.genesys.com\/media\/Customer-Experience-Achieve-Better-Results.jpg?id=8346) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text]<\/p>\n

How to harness the power of customer experience<\/h1>\n

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Raise NPS, increase sales and improve contact centre productivity<\/h2>\n

Your ultimate goal is to provide positive and proactive engagement across all channels and throughout the entire customer journey. Naturally, your contact centre needs to resolve issues. However, at the same time, you also need to deliver leads to your sales team and improve campaign performance. By doing this, you’ll raise your Net Promoter Score, increase sales conversions and improve customer journeys. Keep reading through this section for best practices for addressing these scenarios.<\/p>\n

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Explore Genesys solutions for\u2026<\/h3>\n

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Raising Net Promoter Score<\/h4><\/div>

Raising Net Promoter Score<\/h4>
Find out more<\/span><\/div><\/div><\/a><\/div>

PureBridge for Individuals<\/h4><\/div>

PureBridge for Individuals<\/h4>

Future-proof your career<\/p>

Find out more<\/span><\/div><\/div><\/a><\/div>

Improving Agent Performance<\/h4><\/div>

Improving Agent Performance<\/h4>
Find out more<\/span><\/div><\/div><\/a><\/div>

Increasing Sales Conversions<\/h4><\/div>

Increasing Sales Conversions<\/h4>
Find out more<\/span><\/div><\/div><\/a><\/div>

Moving to the Cloud<\/h4><\/div>

Moving to the Cloud<\/h4>
Find out more<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar”][vc_row][vc_column]

MIT Technology Review: Getting to iconic\u2014How world-leading brands balance talent and technology for CX excellence<\/h3>
Read the report<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Raise your Net Promoter Score<\/h3>\n

Discover best practices for delivering customer experience that boosts your Net Promoter Score. See how you can anticipate customer needs and personalise every moment in their journey. Stop waiting for customers to contact you, and build loyalty with every interaction.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
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Improve agent performance<\/h3>\n

Increasing agent productivity and effectiveness just got easier. Learn how to make your agents more successful. Start meeting and exceeding your team and company performance goals.[\/vc_column_text]

Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1525989165464{background-color: #ffffff !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Increase sales conversions<\/h3>\n

With the right analytics and lead management tools, you can more easily assess, prioritise and distribute qualified leads to the right rep every time. Plus, your sales team will be able to quickly engage customers and close business.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-xs”][vc_single_image image=”10680″ img_size=”full”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section_light-gray”][vc_row equal_height=”yes” content_placement=”middle”][vc_column width=”1\/4″]
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Move contact centre resources to the cloud<\/h3>\n

See how you can take advantage of the benefits of moving to the cloud. Ensure availability and security while meeting compliance requirements. Streamline your move with an all-in-one, cloud-based customer experience platform.[\/vc_column_text]

Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row equal_height=”yes” content_placement=”middle” el_class=”mobile-reverse”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Migrate from a legacy system<\/h3>\n

If your contact centre platform can’t deliver the results that your business requires, it’s time to modernise. Choose a partner who can help you to identify gaps, develop a plan based on proven methods and work with you every step of the way, whether you move all at once or take a phased approach.<\/p>\n

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Learn more<\/a><\/div>[\/vc_column][vc_column width=”1\/3″]
<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column]<\/span>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Explore Genesys solutions for…<\/h3>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” el_class=”section_header” css=”.vc_custom_1524003165410{background-image: url(https:\/\/www.genesys.com\/media\/Customer-Experience-Achieve-Better-Results.jpg?id=8346) !important;}”][vc_row equal_height=”yes” content_placement=”middle”][vc_column][vc_column_text] How to harness the power of customer experience [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”cta-bar” css=”.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text] Raise NPS, increase sales and improve contact centre productivity Your ultimate goal is to provide positive and proactive engagement across all channels and throughout […]<\/p>\n","protected":false},"author":1,"featured_media":11480,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14600","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/comments?post=14600"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14600\/revisions"}],"predecessor-version":[{"id":116404,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/pages\/14600\/revisions\/116404"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/11480"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=14600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}