{"id":14038,"date":"2018-06-08T18:06:07","date_gmt":"2018-06-08T18:06:07","guid":{"rendered":"https:\/\/www.genesys.com?page_id=14038"},"modified":"2025-10-30T12:04:10","modified_gmt":"2025-10-30T19:04:10","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/en-gb","title":{"rendered":"Home"},"content":{"rendered":"

[vc_section sec_modern_width=”enable” background_color=”bgc-lgray” content_placement=”middle” disable_element=”yes” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578147%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-lg-block%20d-xl-block%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578146%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-md-block%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22578145%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%22-10%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20object-fit-cover%22%7D%5D” css=”.vc_custom_1757621312387{margin-bottom: 1rem !important;}”][vc_row content_placement=”middle” el_class=”mt-5 mt-lg-0″ container_class=”pt-4 pt-lg-0″][vc_column el_class=”bgc-glass rounded p-2 p-lg-4 mt-lg-0 mt-5″ offset=”vc_col-lg-5 vc_col-md-6 vc_col-xs-12″][vc_column_text css=””]<\/p>\n

Introducing Genesys Cloud Agentic AI<\/h1>\n

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Take your CX to the next level with Genesys Cloud AI Studio and Genesys Cloud AI Guides<\/h2>\n

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Explore AI Studio<\/a>Get started<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” content_placement=”middle” flair=”%5B%7B%22flair_type%22%3A%22f_type_video%22%2C%22flair_image%22%3A%22543417%22%2C%22flair_mp4%22%3A%22550273%22%2C%22flair_poster%22%3A%22550887%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%2C%22flair_classes%22%3A%22d-none%20d-xl-block%20d-lg-block%20d-md-block%22%2C%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22560238%22%2C%22flair_poster%22%3A%22548079%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22auto%22%2C%22flair_top%22%3A%2210%25%22%2C%22flair_transform%22%3A%22scale(1.1)%22%2C%22flair_classes%22%3A%22d-block%20d-md-none%20d-lg-none%20d-xl-none%20no-lazy%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1757621319329{margin-bottom: 1rem !important;}”][vc_row content_placement=”middle” el_class=”mt-0 mt-sm-4 mt-md-0″][vc_column width=”1\/2″ el_class=”bgc-glass rounded p-2 p-lg-4 mt-md-0″ offset=”vc_col-lg-6 vc_col-md-6 vc_col-xs-12″][vc_column_text css=””]<\/p>\n

AI for the Experience Economy<\/h1>\n

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Customer experience technology for the age of AI \u2014 built on our AI-Powered Experience Orchestration platform<\/h2>\n

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Get started<\/a>Get a demo<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D” css=”.vc_custom_1761851040136{margin-top: 1rem !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]
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IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment<\/p>

Genesys named a general purpose Conversational AI Leader by IDC MarketScape<\/p><\/div>

Download now<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-white” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1741376220034{padding-top: 3rem !important;padding-bottom: 0px !important;}”][vc_row r_gutter_size=”gutter-small” equal_height=”yes”][vc_column]
\"Ccbss<\/a><\/div>
\"Hsbc<\/a><\/div>
\"Rabobank<\/a><\/div>
\"Virgin<\/a><\/div>
\"See<\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-white” flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8″][vc_column_text css=””]<\/p>\n

Products that make a difference<\/p>\n

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Personalise experiences at scale with a trusted platform<\/h2>\n

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Genesys makes it easy to drive growth, customer loyalty and employee productivity \u2014 all while reducing cost.<\/p>\n

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Genesys Cloud CX<\/h3>\n

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Our AI-powered, comprehensive solution maximises your impact across every experience and every channel.<\/p>\n<\/div>

Explore Genesys Cloud CX<\/div><\/div><\/div>
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\"EX-2a-card-2\"<\/div>

Genesys Cloud EX<\/h4>\n

Optimise your employee experience and deliver results with a standalone workforce engagement management solution.<\/p>\n<\/div>

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\"AppFoundry-Graphic-3\"<\/div>

AppFoundry Marketplace<\/h4>\n

Extend the Genesys Cloud\u2122 platform with hundreds of pre-integrated apps from industry-leading partners.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=”enable” par_bg=”enable” background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D” css=”.vc_custom_1741711210895{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}” el_class=”bg-cover bg-150-md bg-center bg-norepeat”][vc_row r_gutter_size=”gutter-small” background_color=”bgc-glass” equal_height=”yes” el_class=”py-3 px-1 px-lg-3 rounded mt-0″][vc_column][vc_row_inner][vc_column_inner width=”7\/12″][vc_column_text css=””]<\/p>\n

Solutions that enable success<\/p>\n

Innovate faster across your contact centre and beyond<\/h2>\n

Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every interaction, no matter the channel.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/12″]

View all capabilities<\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″]

AI and automation<\/p>\n

Realise value faster with purpose-built AI that\u2019s easy to deploy, control and optimise.<\/p>\n<\/div>

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Contact centre software<\/p>\n

Optimise with intelligent automation and embedded AI that delivers value from Day One.<\/p>\n<\/div>

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Digital customer engagement<\/p>\n

Seamlessly connect on any channel with humans and AI-powered bots.<\/p>\n<\/div>

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Customer journey management<\/p>\n

Connect data silos to orchestrate and optimise end-to-end customer and employee experiences.<\/p>\n<\/div>

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Workforce engagement management<\/p>\n

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.<\/p>\n<\/div>

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Cloud architecture and open platform<\/p>\n

Innovate continuously, scale globally and build any customer experience (CX) with an open CX platform.<\/p>\n<\/div>

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Future-ready vision for cx<\/p>\n

Redefine what\u2019s possible for CX with AI-Powered Experience Orchestration<\/h2>\n

No matter where your customers\u2019 journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it\u2019s easier than ever to keep employees engaged and customers happy.[\/vc_column_text]

Learn more<\/a>Explore the levels<\/a><\/div>[\/vc_column][vc_column width=”7\/12″]