{"id":646847,"date":"2026-10-09T05:15:33","date_gmt":"2026-10-09T12:15:33","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=646847"},"modified":"2026-10-13T05:31:46","modified_gmt":"2026-10-13T12:31:46","slug":"future-of-cx-poland-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/future-of-cx-poland-2026","title":{"rendered":"Future of CX – Poland"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":893,"featured_media":646852,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-646847","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"get_started_config":"default","gsc_tab":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"12\/03\/2026","event_start_time":"09:00:00","event_end_date":"12\/03\/2026","event_location":"","event_venue_name":"6th Floor Theatre","country":"Poland","venue_map":{"address":"Plac Defilad 1, Warszawa, Poland","lat":52.2305181,"lng":21.0088313,"zoom":14,"place_id":"ChIJLVajMfPMHkcREtZXEbwRPk0","name":"Pl. Defilad 1","street_number":"1","street_name":"Plac Defilad","street_name_short":"Pl. Defilad","city":"Warszawa","state":"Wojew\u00f3dztwo mazowieckie","post_code":"00-001","country":"Polen","country_short":"PL"},"event_link":"","w_tycontent":"

Thank you for registering for the Future of CX event, we will send you a confirmation shortly.<\/p>\n","event_header_bgc":"orange","event_header_title":"Wizja Genesys i trendy CX 2027: ","event_description_title":"Nowy model dzia\u0142ania w erze Agentic AI","event_description":"","event_header_image":"https:\/\/www.genesys.com\/media\/U8d6LmHYuAc7RCFqb1lM.webp","disable_registration":false,"form_header_alignment":"left","form_header":"Zarezerwuj miejsce ju\u017c teraz","form_button":"Zarejestruj si\u0119 ju\u017c teraz","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025VpYIAU","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Dzi\u0119kujemy za rejestracj\u0119!<\/strong><\/p>\n

Ze wzgl\u0119du na wyj\u0105tkowy charakter miejsca liczba miejsc jest ograniczona, dlatego rejestracja nie gwarantuje udzia\u0142u w konferencji.
\nPotwierdzenie udzia\u0142u otrzymaj\u0105 Pa\u0144stwo w osobnej wiadomo\u015bci e-mail. Prosimy r\u00f3wnie\u017c o sprawdzenie folderu SPAM.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":646852,"content_video":""},"text_content":{"sub_title_h4":"Future of CX Warszawa | 3 grudnia","text_content":"

Zamiast pyta\u0107, co sztuczna inteligencja potrafi dzisiaj, zapytajmy: co dzi\u0119ki niej mo\u017cemy naprawd\u0119 osi\u0105gn\u0105\u0107? Ju\u017c 3 grudnia w Warszawie spotkamy si\u0119 po raz trzeci w gronie lider\u00f3w CX, innowator\u00f3w i praktyk\u00f3w biznesu, by razem spojrze\u0107 na kolejny etap ewolucji Customer Experience. W centrum dyskusji znajdzie si\u0119 integracja: jak skutecznie po\u0142\u0105czy\u0107 ludzi, dane i technologi\u0119, by tworzy\u0107 realn\u0105 warto\u015b\u0107 dla klient\u00f3w, zespo\u0142\u00f3w i ca\u0142ej organizacji. Podczas wydarzenia porozmawiamy o wyzwaniach, kt\u00f3re stoj\u0105 przed nami tu i teraz:<\/span><\/div>\n
<\/div>\n

 <\/p>\n

    \n
  • \n
    Autonomia i kontrola: Jak m\u0105drze wdra\u017ca\u0107 rozwi\u0105zania typu Agentic AI, nie trac\u0105c z oczu ludzkiego wyczucia?<\/span><\/div>\n<\/li>\n
  • \n
    Kontekst relacji: Co zrobi\u0107, aby cyfrowa transformacja wspiera\u0142a cz\u0142owieka, zamiast go zast\u0119powa\u0107?<\/span><\/div>\n<\/li>\n
  • \n
    Odwaga w dzia\u0142aniu: Jak sprawnie nawigowa\u0107 w \u015bwiecie, w kt\u00f3rym technologia zmienia regu\u0142y gry szybciej, ni\u017c powstaj\u0105 gotowe strategie?<\/span><\/div>\n<\/li>\n<\/ul>\n
    <\/div>\n
    Prawdziw\u0105 przewag\u0119 zyskaj\u0105 ci, kt\u00f3rzy potrafi\u0105 podejmowa\u0107 trafne, odwa\u017cne decyzje w warunkach ci\u0105g\u0142ej zmiany. Do\u0142\u0105cz do nas, zdob\u0105d\u017a unikaln\u0105 wiedz\u0119 i nawi\u0105\u017c warto\u015bciowe relacje z lud\u017ami, kt\u00f3rzy kszta\u0142tuj\u0105 przysz\u0142o\u015b\u0107 CX.<\/span><\/div>\n
    <\/div>\n

     <\/p>\n

    Po intensywnej cz\u0119\u015bci merytorycznej zapraszamy na wyj\u0105tkowy wiecz\u00f3r w Teatrze 6. pi\u0119tro. Zobaczymy kultowy spektakl \u201eB\u00f3g Mordu\u201d, b\u0142yskotliw\u0105, s\u0142odko-gorzk\u0105 komedi\u0119 o tym, jak pod wp\u0142ywem emocji opadaj\u0105 pozory i ludzkie maski. To idealna okazja, by po dniu pe\u0142nym wiedzy i dyskusji zrelaksowa\u0107 si\u0119 i sp\u0119dzi\u0107 czas w znakomitym towarzystwie wybitnych aktor\u00f3w. W rolach g\u0142\u00f3wnych Micha\u0142 \u017bebrowski, Anna Dereszowska, Izabela D\u0105browska oraz Cezary Pazura.<\/span><\/div>\n
    \u00a0<\/span><\/div>\n
    Zarezerwuj sw\u00f3j cenny czas \u2013 do zobaczenia 3 grudnia!<\/span><\/div>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":true,"event_agenda_nav":"","disable_speaker_section":true,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"03\/12\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Rejestracja i kawa powitalna","agenda_start_time":"08:15:00","agenda_end_time":"09:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Sesja otwieraj\u0105ca: powitanie i cele wydarzenia","agenda_start_time":"09:00:00","agenda_end_time":"","agenda_single_description":"

    Ma\u0142gorzata Gawrysiak <\/em>
    \nNicola Mazzucotelli <\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Sesja immersyjna: Organizacja gotowa na AI, czyli jak zmieni\u0107 spos\u00f3b dzia\u0142ania firmy, by wycisn\u0105\u0107 z AI maksimum","agenda_start_time":"09:15:00","agenda_end_time":"10:00:00","agenda_single_description":"

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    Keith Fulford, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Poza contact center: automatyzacja zada\u0144, zarz\u0105dzanie sprawami i Agentic AI w ca\u0142ej organizacji","agenda_start_time":"10:00:00","agenda_end_time":"10:35:00","agenda_single_description":"

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    Leslie Chau<\/span>, Head of Product, Enterprise Workflows, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Historia klienta: nasza droga do Genesys Cloud, co zadzia\u0142a\u0142o i co zrobiliby\u015bmy inaczej","agenda_start_time":"10:35:00","agenda_end_time":"10:55:00","agenda_single_description":"

    Co zyskasz: praktyczne wnioski z wdro\u017cenia, opowiedziane przez firm\u0119, kt\u00f3ra ju\u017c to zrobi\u0142a.<\/p>\n

    Klient Genesys <\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Przerwa na kaw\u0119 i networking, strefa ekspercka \u201eOrchestrators Corner\u201d","agenda_start_time":"10:55:00","agenda_end_time":"11:20:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Twoja mapa do sukcesu z Genesys Cloud: od pomys\u0142u do wdro\u017cenia","agenda_start_time":"11:20:00","agenda_end_time":"12:05:00","agenda_single_description":"

    Co zyskasz: zrozumiesz, jak wygl\u0105da wdro\u017cenie krok po kroku i jak unikn\u0105\u0107 najcz\u0119stszych b\u0142\u0119d\u00f3w.<\/p>\n

    Nadia Idris, Professional Services, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch i networking (1 h 10 min), strefa ekspercka \u201eOrchestrators Corner\u201d","agenda_start_time":"12:05:00","agenda_end_time":"13:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Przyw\u00f3dztwo w niepewno\u015bci: jak prowadzi\u0107 zesp\u00f3\u0142, gdy zmiana jest codzienno\u015bci\u0105","agenda_start_time":"13:15:00","agenda_end_time":"14:10:00","agenda_single_description":"

    Co zyskasz: praktyczne podej\u015bcia do budowania zaufania i zaanga\u017cowania ludzi w erze AI.<\/p>\n

    Nikolay Kirov<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Agentic AI na \u017cywo: demo w realnych scenariuszach obs\u0142ugi klienta","agenda_start_time":"14:10:00","agenda_end_time":"14:30:00","agenda_single_description":"

    Co zyskasz: <\/em><\/strong>zobaczysz, jak agenci AI dzia\u0142aj\u0105 w praktyce, zanim zdecydujesz o w\u0142asnym wdro\u017ceniu.<\/em><\/p>\n

    Genesys <\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Rozdanie nagr\u00f3d","agenda_start_time":"14:30:00","agenda_end_time":"14:45:00","agenda_single_description":"

    Gospodarz Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Przerwa na kaw\u0119","agenda_start_time":"14:45:00","agenda_end_time":"15:05:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Panel: trzy pytania, z kt\u00f3rymi mierz\u0105 si\u0119 liderzy CX. Jak szybko wdra\u017ca\u0107 AI? Co zostaje po stronie cz\u0142owieka? Jak zmieni\u0107 spos\u00f3b pracy?","agenda_start_time":"15:05:00","agenda_end_time":"15:35:00","agenda_single_description":"

    Co zyskasz: <\/em><\/strong>szczera rozmowa praktyk\u00f3w o tym, co dzia\u0142a, a co nie.<\/em><\/p>\n

    Klienci Genesys, moderacja: Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Podsumowanie dnia i sesja zamykaj\u0105ca","agenda_start_time":"15:35:00","agenda_end_time":"15:50:00","agenda_single_description":"

    Gospodarz Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking i zako\u0144czenie","agenda_start_time":"15:50:00","agenda_end_time":"16:35:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Peter Graf","speaker_position":"SVP Strategy and Operations, Genesys","speaker_description":"","speaker_image":376651,"speaker_social":false},{"speaker_name":"Osen Akkemik","speaker_position":"Senior Director Customer Success, Genesys","speaker_description":"","speaker_image":475890,"speaker_social":false},{"speaker_name":"John Connors","speaker_position":"Director of Business Transformation at eir Ireland","speaker_description":"","speaker_image":558386,"speaker_social":false},{"speaker_name":"Celina Godwin","speaker_position":"Senior Manager Service Experience, Coventry Building Society","speaker_description":"","speaker_image":577915,"speaker_social":false},{"speaker_name":"Arthur Baylis","speaker_position":"Global Portfolio Lead, Customer Experience, Rentokil","speaker_description":"","speaker_image":579494,"speaker_social":false},{"speaker_name":"John O\u2019Brien","speaker_position":"Head of Digital and Direct, PTSB","speaker_description":"","speaker_image":579691,"speaker_social":false},{"speaker_name":"Stuart Templeton","speaker_position":"VP Sales UK&I, Genesys","speaker_description":"","speaker_image":564057,"speaker_social":false},{"speaker_name":"Keith Fulford","speaker_position":"Senior Business Value Specialist, Genesys","speaker_description":"","speaker_image":534872,"speaker_social":false},{"speaker_name":"Nadja Janjic","speaker_position":"Solution Consultant, Genesys","speaker_description":"","speaker_image":576614,"speaker_social":false},{"speaker_name":"Patrick Bosworth","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"","speaker_image":576615,"speaker_social":false}],"event_end_time":"","exclude_chat_auto_open":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"event_venue_address":"1 Defilad Square, Warsaw, Poland","event_venue_bg":"https:\/\/www.genesys.com\/media\/palac-kultury-i-nauki-w-nocnej-iluminacji-foto-xevansgambitx.jpg"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/646847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/893"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/646847\/revisions"}],"predecessor-version":[{"id":648309,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/646847\/revisions\/648309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/646852"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=646847"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=646847"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=646847"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=646847"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=646847"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=646847"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=646847"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=646847"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=646847"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=646847"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=646847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}