{"id":632881,"date":"2026-08-12T06:47:06","date_gmt":"2026-08-12T13:47:06","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=632881"},"modified":"2026-10-19T03:04:37","modified_gmt":"2026-10-19T10:04:37","slug":"genesys-community-day-benelux-amsterdam-15-10","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-benelux-amsterdam-15-10","title":{"rendered":"Genesys Community Day Benelux Amsterdam &#8211; 15\/10"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1113,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-632881","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":true,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"10\/15\/2026","event_start_time":"08:30:00","event_location":"Heineken Experience - Registration closed","event_venue_name":"","country":"Netherlands","venue_map":{"address":"Heineken Experience, Stadhouderskade 78, 1072 NV Amsterdam, Netherlands","lat":52.35783130000001,"lng":4.8918249,"zoom":14,"place_id":"ChIJSxklPO0JxkcRCqxBkavK008","name":"Heineken Experience","street_number":"78","street_name":"Stadhouderskade","city":"Amsterdam","state":"Noord-Holland","state_short":"NH","post_code":"1072 NV","country":"Netherlands","country_short":"NL"},"w_tycontent":"<p class=\"isSelectedEnd\">Thank you for registering for our event.<\/p>\n<p class=\"isSelectedEnd\">Please note that your registration is <strong><span style=\"text-decoration: underline;\">not<\/span><\/strong> yet confirmed. You will receive an email from Genesys a few weeks before the event confirming the status of your registration.<\/p>\n<p>Genesys reserves the right to decline registrations where necessary.<\/p>\n","event_header_bgc":"orange","event_header_title":"Genesys Community Day Benelux","event_description_title":"","event_description":"Genesys invites you to the Genesys Community Day Benelux 2026: a day for Genesys Cloud customers to meet, share experiences, and learn from each other. Connect with peers across the Benelux, exchange practical ideas, and see how others are getting more out of the platform. Hosted at the Heineken Experience in Amsterdam.<br \/>\r\n","event_header_image":"https:\/\/www.genesys.com\/media\/aa664778-9805-499e-99f1-783582d8a5da.webp","disable_registration":true,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":"form-row","af_label":"Please list any dietary requirements","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"YES","so_value":"YES"},{"so_label":"NO","so_value":"NO"}]},{"af_type":"multi-select","af_width":"form-5","af_label":"Do you want to take the Heineken Experience tour? ","af_lid":"fe460","af_lname":"reusableField02Label","af_id":"fe461","af_name":"reusableField02value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Yes","so_value":"Yes"},{"so_label":"No","so_value":"No"}]}]},"cust_form_id":"","form_cid":"701Ht0000025Uq4IAE","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"<p class=\"isSelectedEnd\">Thank you for registering for our event.<\/p>\n<p class=\"isSelectedEnd\">Please note that your registration is <strong><span style=\"text-decoration: underline;\">not<\/span><\/strong> yet confirmed. You will receive an email from Genesys a few weeks before the event confirming the status of your registration.<\/p>\n<p>Genesys reserves the right to decline registrations where necessary.<\/p>\n<p>Click <a href=\"https:\/\/web-fire.genesys.com\/calendar\/ics\/287\/genesys-community-day-benelux.ics\">here<\/a> to add the event to your calendar<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Genesys Community Day Benelux","sub_title":""},"media_content":{"select_media":"image","content_image":632884,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p dir=\"ltr\">Genesys Community Day brings Genesys Cloud customers across the Benelux together to connect, share, and learn from one another. Build relationships, exchange best practices, and pick up ideas you can apply in your own organisation.<\/p>\n<p dir=\"ltr\"><strong>What you can expect:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Customer stories.<\/strong> Hear how other Benelux organisations are using Genesys Cloud, with real results and honest lessons.<\/li>\n<li><strong>The latest on Genesys Cloud.<\/strong> Insights and product updates straight from the source.<\/li>\n<li><strong>Hands-on &#8220;How-To&#8221; sessions.<\/strong> Practical, interactive sessions to help you get more out of the platform.<\/li>\n<li><strong>A guided tour of the Heineken Experience.<\/strong> We&#8217;ll close the day with a tour of this iconic Amsterdam landmark.<\/li>\n<\/ul>\n<p dir=\"ltr\">We&#8217;re especially pleased that Heineken, a long-standing Genesys customer, is hosting this year&#8217;s event at the Heineken Experience in Amsterdam.<\/p>\n<p>Got a question? Email <a href=\"mailto:lex.oosterhoff@genesys.com\">lex.oosterhoff@genesys.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","cta_text":"The Heineken Experience","cta_url":"https:\/\/maps.app.goo.gl\/jxiv8BWzz8SNya61A"},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":false,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_end_date":"10\/15\/2026","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"15\/10\/2026","agenda_tab_label":"Moderator: Osen Akkemik","agenda_details":[{"agenda_title":"Registration & Coffee","agenda_start_time":"08:30:00","agenda_end_time":"09:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Opening with Heineken","agenda_start_time":"09:15:00","agenda_end_time":"09:30:00","agenda_single_description":"<p class=\"h5\"><strong>Lissa Mackie,<\/strong> Communication &amp; Coordination Specialist<\/p>\n<p class=\"h5\"><strong>Lorelei Coryn,<\/strong> Global Customer Service Manager<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Open with Michel & Ramses","agenda_start_time":"09:30:00","agenda_end_time":"09:45:00","agenda_single_description":"<p><strong>Michel Delfosse,<\/strong> Sales Director Benelux, Genesys<\/p>\n<p><strong>Ramses De Jong,<\/strong> Sales Manager Benelux, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Van Lanschot Kempen: Journey with Genesys Cloud: From Foundation to Innovation.","agenda_start_time":"09:45:00","agenda_end_time":"10:15:00","agenda_single_description":"<p><strong>Martijn Boevink<\/strong>, Manager Client Services<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"10:30:00","agenda_end_time":"10:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"The Next Operating Model for CX: Agentic Orchestration","agenda_start_time":"10:45:00","agenda_end_time":"11:30:00","agenda_single_description":"<div class=\"event-speaker-container d-flex col-md-6 col-sm-12 col-xs-6 col-12 flex-sm-row flex-column\">\n<div>\n<p>Genesys introduces the Operating Model of CX for winning in the agentic era, a stronger model, natural voice, faster builds, and a governance layer that finally answers &#8220;can I trust this agent?\u201d. 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In this hands-on workshop, you\u2019ll work alongside Genesys experts to bring your use case to life and experience how Agentic AI can move from answering questions to taking action and delivering real outcomes<\/p>\n<p><strong>Kevin van Leeuwen, <\/strong>Solution Consultant, Genesys<\/p>\n<p><strong>Helene Bodart,<\/strong> Senior Solution Consultant, Genesys,<\/p>\n<p><b>How to get from AI experimentation to AI at scale?\u00a0<\/b><\/p>\n<p>An interactive workshop designed to help you move from individual AI opportunities to scalable business impact. 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