{"id":625697,"date":"2026-05-15T06:29:59","date_gmt":"2026-05-15T13:29:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=625697"},"modified":"2026-05-15T06:29:59","modified_gmt":"2026-05-15T13:29:59","slug":"ai-customer-experience-orchestration-workshop","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/ai-customer-experience-orchestration-workshop","title":{"rendered":"AI Customer Experience Orchestration Workshop"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-625697","events","type-events","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"ontime","event_start_date":"06\/23\/2026","event_start_time":"10:00:00","event_location":"Galway","event_venue_name":"Genesys Innovation Centre, Bonham Quay, Galway, Ireland","country":"United Kingdom","venue_map":{"address":"Genesys, Bonham Quay, Galway, Ireland","lat":53.27144440000001,"lng":-9.048861200000001,"zoom":14,"place_id":"ChIJrTAcvfSWW0gR4yKZr6wB3UY","name":"Genesys","street_name":"Bonham Quay","city":"Galway","state":"County Galway","state_short":"G","post_code":"H91 AX8R","country":"Ireland","country_short":"IE"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"cobalt","event_header_title":"","event_description_title":"","event_description":"Move beyond AI theory and discover how to turn customer experience challenges into measurable business outcomes. Join an interactive, peer-led workshop designed to help you identify, prioritise, and solve the moments that matter most-powered by Genesys AI.","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht0000025UBBIA2","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering. A member of the team will be in touch shortly to confirm your place.\u00a0 Please contact Rhian.buller@genesys.com<\/a> if you have any questions.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"b1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":625793,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

In today\u2019s experience economy, organisations face increasing pressure to deliver seamless, personalised interactions while improving efficiency and loyalty. The Immersive AI Experience Orchestration Workshop is a highly interactive session that brings together business and technology leaders to tackle these challenges head-on.<\/p>\n

Through a combination of storytelling, collaborative breakout discussions, and live demonstration, participants will explore common experience pain points-such as fragmented journeys, slow response times, and ineffective use of feedback-and connect them directly to practical AI-driven solutions.<\/p>\n

Rather than a traditional presentation, this workshop puts your challenges at the centre. You\u2019ll work alongside peers to prioritise key issues, define success metrics, and identify where AI can deliver the greatest impact. The session culminates in a tailored view of how Genesys AI can address these priorities, helping you translate ideas into clear use cases, measurable value, and actionable next steps.<\/p>\n

Key Takeaways:<\/strong><\/p>\n