{"id":622121,"date":"2026-04-10T03:09:50","date_gmt":"2026-04-10T10:09:50","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=622121"},"modified":"2026-05-25T02:12:04","modified_gmt":"2026-05-25T09:12:04","slug":"genesys-nordic-partner-day","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-nordic-partner-day","title":{"rendered":"Genesys Nordic Partner Day"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1157,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[15273],"tax_contenttheme2":[],"tax_capability_sitewide":[16209],"tax_products_programs":[17531],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[],"tax_segment":[17096,17121,17123],"class_list":["post-622121","events","type-events","status-publish","hentry","event_type-partners","tax_bundle-genesys-ai-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"partner","event_status":"ontime","event_start_date":"06\/03\/2026","event_start_time":"11:00:00","event_end_date":"06\/03\/2026","event_location":"Stockholm","event_venue_name":"","country":"Sweden","venue_map":{"address":"CONVENDUM, Brahegatan 10, Stockholm, Sweden","lat":59.33752690000001,"lng":18.0761463,"zoom":14,"place_id":"ChIJSei64N2dX0YRMknvjun-ICk","name":"CONVENDUM","street_number":"10","street_name":"Brahegatan","city":"Stockholm","state":"Stockholms l\u00e4n","post_code":"114 37","country":"Sweden","country_short":"SE"},"event_link":"","hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"hide","disable_chat":false,"asset_expiration":"","get_started_config":"default","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"Nordic & Baltic Partner Day: Driving Partner Success ","event_description_title":"Practical insights and networking to fuel your AI growth.","event_description":"This is an exclusive, invite-only event tailored for our Genesys Partners. We look forward to seeing you and spending the day together.
\r\n
\r\nRegistration is now closed. ","disable_registration":true,"form_header_alignment":"left","form_header":"Register by 22nd of May","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-row","af_label":"Will you attend the dinner at 18.00?","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":".","so_value":""},{"so_label":"YES","so_value":"YES"},{"so_label":"NO","so_value":"NO"}]},{"af_type":"textarea","af_width":false,"af_label":"Please list any diets\/allergies below.","af_lid":"fe462","af_lname":"reusableField02Label","af_id":"fe463","af_name":"reusableField02Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"701Ht000001x8pwIAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering for our event.<\/p>\n

Genesys reserves the right to cancel any registration as needed.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"b1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0"},"text_content":{"sub_title_h4":"","text_content":"

Please reserve your seat as soon as possible!<\/p>\n

\ud83d\uddd3\ufe0f Date: 3rd of June
\ud83d\udd52 Time: 11.00 – 17.00, Optional dinner after the seminars<\/em><\/p>\n

Need Help?<\/strong><\/h4>\n

For any questions, please contact:
Becky Coates<\/strong>, Partner Sales Manager, Becky.Coates@genesys.com<\/p>\n

Reserve your spot today and don\u2019t miss this opportunity to strengthen your AI expertise and drive success with your customers!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"M j, Y","event_time_format":"H:i","event_hashtag":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","w_tycontent":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"03\/06\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome!","agenda_start_time":"11:00:00","agenda_end_time":"11:15:00","agenda_single_description":"

Speaker: Jeroen Sourbron, Strategic Global Alliances Director at Genesys<\/b><\/p>\n

 <\/p>\n","agenda_session_speakers":false},{"agenda_title":"How agentic orchestration drives customer AI transformation and partner growth","agenda_start_time":"11:15:00","agenda_end_time":"12:15:00","agenda_single_description":"

Customer experience is entering a new era, and partners have an opportunity to shape what comes next. The first wave of agentic AI proved that autonomous agents can improve and automate conversations. The next wave is bigger: helping customers transform how experiences are designed, delivered, and optimized across AI, people, data, knowledge, workflows, integrations, and ecosystems. In this vision session, we will explore why the partner opportunity is moving beyond reselling, configuration, and onboarding toward enabling enterprise-wide AI transformation. We will examine why automation alone is not enough, why hybrid human and AI workforces require a new operating model, and why a trusted orchestration platform is essential for connecting systems, managing change, and delivering outcomes at scale. We will also discuss why platform strength matters in competitive positioning, and how partners can use orchestration to land, expand, and deepen long-term customer value.<\/p>\n

Speaker: Peter Graf, SVP Strategy at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Agentic AI Behind the Scenes: Where Seamless Integration Meets Intelligent Data","agenda_start_time":"12:15:00","agenda_end_time":"12:45:00","agenda_single_description":"

Speaker: Niklas Rosendahl, Principal Solution consultant at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch at the Convendum office","agenda_start_time":"12:45:00","agenda_end_time":"13:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo: How to Apply Agentic AI in CX for Real Impact? Witness agentic virtual agents deliver true end-to-end customer outcomes","agenda_start_time":"13:45:00","agenda_end_time":"14:30:00","agenda_single_description":"

Speaker: Joakim Skalberg, Senior Principal Solution consultant at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Demo: Focus on Work Automation and Cases: A new way to manage customer requests that span multiple interactions, steps, and teams over time. ","agenda_start_time":"14:30:00","agenda_end_time":"15:00:00","agenda_single_description":"

Speaker: Niklas Rosendahl, Principal Solution consultant at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee break","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Journey Management in Genesys Cloud: Unlocking Insight, Action, and Personalization","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"

Speaker: Joakim Skalberg, Senior Principal Solution consultant at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Working with Customer Success - Building Trust in Shared Expertise","agenda_start_time":"16:00:00","agenda_end_time":"16:45:00","agenda_single_description":"

Speaker: Tom Wuyts, VP Customer Success, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Wrap up","agenda_start_time":"16:45:00","agenda_end_time":"17:00:00","agenda_single_description":"

Speaker: Jeroen Sourbron, Strategic Global Alliances Director at Genesys<\/b><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Dinner","agenda_start_time":"18:00:00","agenda_end_time":"20:00:00","agenda_single_description":"

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