{"id":618125,"date":"2026-03-30T02:13:49","date_gmt":"2026-03-30T09:13:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=618125"},"modified":"2026-04-10T04:45:16","modified_gmt":"2026-04-10T11:45:16","slug":"community-day-2026-sweden-norway","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/community-day-2026-sweden-norway","title":{"rendered":"Community Day 2026: Sweden & Norway"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1157,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[15236],"tax_contenttheme2":[],"tax_capability_sitewide":[15875],"tax_products_programs":[15871,17523],"tax_buying_job":[],"tax_buyer_persona":[15906,15907],"tax_sector":[15908,15909,15911,15913,15910,15912],"tax_segment":[15916,15915],"class_list":["post-618125","events","type-events","status-publish","hentry","event_type-genesys-events","tax_bundle-genesys-ai","tax_capability_sitewide-ai-and-automation","tax_products_programs-genesys-ai","tax_products_programs-genesys-cloud-cx","tax_buyer_persona-business","tax_buyer_persona-technical","tax_sector-financial","tax_sector-healthcare","tax_sector-industrial","tax_sector-public","tax_sector-retail","tax_sector-technology","tax_segment-enterprise","tax_segment-midsized"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":true,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"06\/02\/2026","event_start_time":"08:00:00","event_location":"Stockholm","event_venue_name":"Hasselbacken","country":"Sweden","venue_map":{"address":"Hasselbacken, Hazeliusbacken, Stockholm, Sweden","lat":59.32528259999999,"lng":18.0989483,"zoom":14,"place_id":"ChIJBaGvIauCX0YRtofOrK0-pVg","name":"Hotel Hasselbacken","street_number":"20","street_name":"Hazeliusbacken","city":"Stockholm","state":"Stockholms l\u00e4n","post_code":"115 21","country":"Sweden","country_short":"SE"},"w_tycontent":"","event_header_bgc":"orange","event_header_title":"Community Day Sweden & Norway 2026","event_description_title":"Engage in the Next Level of Experience! ","event_description":"This is an exclusive, invite-only event tailored for our customers. We look forward to seeing you at Hasselbacken.
\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"Register by 19th of May","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-row","af_label":"Will you attend the networking reception at 16.00?","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":".","so_value":"."},{"so_label":"YES","so_value":"YES"},{"so_label":"NO","so_value":"NO"}]},{"af_type":"text","af_width":false,"af_label":"Please list any allergies below.","af_lid":"fe462","af_lname":"reusableField02Label","af_id":"fe463","af_name":"reusableField02Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"701Ht000001ebwrIAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Thank you for registering for our event. Be on the lookout for an email from liona.islamian@genesys.com<\/p>\n

Genesys reserves the right to cancel any registration as needed.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":620598,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Welcome to the 2026 Community Day<\/strong> at Hasselbacken in Stockholm.<\/h3>\n

We\u2019ve prepared an engaging agenda featuring keynotes, customer case studies, and a full day of new insights, product updates, and peer discussions. Be sure to reserve your seat as soon as possible!<\/p>\n

Please note that seats are limited (a maximum of five per company), so we kindly ask you to coordinate internally.<\/p>\n

If you have any questions, please don\u2019t hesitate to contact Liona, Nordic Marketing Manager, at liona.islamian@genesys.com<\/a>.<\/em><\/p>\n

We look forward to seeing you there!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":true,"disable_sponsor_section":true,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_end_date":"06\/02\/2026","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"02\/06\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Coffee & Registration","agenda_start_time":"08:30:00","agenda_end_time":"09:00:00","agenda_single_description":"

Welcome to Hasselbacken to register at 8:30. Our presentations begin at 9:00.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to Genesys Community Day 2026!","agenda_start_time":"09:00:00","agenda_end_time":"09:15:00","agenda_single_description":"

This introduction will be presented by the event host, Osen Akkemik VP, Customer Success<\/em> at Genesys and Steve Barratt Nordics Sales Director<\/em> at Genesys.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Strategy 2026: AI-powered Experience Orchestration","agenda_start_time":"09:15:00","agenda_end_time":"10:00:00","agenda_single_description":"

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Drawing on the framework of Experience Orchestration Levels, we\u2019ll examine the journey from basic service delivery to deeply personalised, predictive, and proactive engagement. We\u2019ll uncover how businesses can unlock real value by moving up the maturity curve\u2014from reactive to orchestrated experiences that drive loyalty, efficiency, and growth.<\/p>\n

Speaker: Peter Graf, SVP Strategy and Operations at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break ","agenda_start_time":"10:30:00","agenda_end_time":"11:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Unleashing the Power of AI: Live Demo","agenda_start_time":"11:00:00","agenda_end_time":"11:45:00","agenda_single_description":"

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Speaker: Andr\u00e9 Nyg\u00e5rd Odinsen, Head of Performance Management, Talkmore<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch at Hasselbacken","agenda_start_time":"12:15:00","agenda_end_time":"13:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Designing AI from Outside In","agenda_start_time":"13:15:00","agenda_end_time":"14:00:00","agenda_single_description":"

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Speaker: Niels Kusters, Senior CX Advisory Consultant at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Customer Story","agenda_start_time":"14:00:00","agenda_end_time":"14:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"14:30:00","agenda_end_time":"15:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Genesys Orchestrators ","agenda_start_time":"15:00:00","agenda_end_time":"15:15:00","agenda_single_description":"

Orchestrators have the knowledge, resources, community and credentials to make an impact. Explore what it is in this section.<\/p>\n

Speakers: Nordic Customer Success Team at Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Interactive AI Workshop & Wrap up","agenda_start_time":"15:15:00","agenda_end_time":"16:00:00","agenda_single_description":"

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Let\u2019s network, celebrate, and enjoy the last hours of the day together!<\/em><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Osen Akkemik","speaker_position":"VP Customer Success at Genesys","speaker_description":"","speaker_image":475890,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/osen-akkemik-661487\/"}]},{"speaker_name":"Steve Barratt","speaker_position":"Nordics Sales Director at Genesys","speaker_description":"","speaker_image":621938,"speaker_social":false},{"speaker_name":"Peter Graf","speaker_position":"SVP Strategy at Genesys","speaker_description":"","speaker_image":621941,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/peterggraf\/"}]},{"speaker_name":"Joakim Skalberg","speaker_position":"Sr Principal Solution 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