Join Genesys and Deloitte for an exclusive morning session exploring the future of service, how to move beyond the traditional contact center and unlock the power of AI. You will have the opportunity to meet CX Representatives from Deloitte and Genesys and have casual conversations and knowledge sharing with senior leaders in the industry.\u00a0 We\u2019ll also enjoy a delicious breakfast buffet at Scandic Spectrum.<\/p>\n
We have limited spots available for this seminar, so please reserve your place today.<\/p>\n<\/div>\n
If you have any questions about the event, please email liona.islamian@genesys.com<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"26\/05\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast at Scandic Spectrum (Free Drop-in)","agenda_start_time":"08:00:00","agenda_end_time":"08:30:00","agenda_single_description":"
A delicious breakfast will be served between 08:00 and 09:00. Please arrive during this time to register and enjoy breakfast. You will also have the opportunity to engage in casual conversations with peers and representatives from Deloitte and Genesys.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"The Future of Service: the Age of Intelligent Experience","agenda_start_time":"08:30:00","agenda_end_time":"09:00:00","agenda_single_description":"
At this Seminar,\u00a0Deloitte Digital<\/strong>\u00a0will present key highlights from the newly published Point of View, \u201cThe Future of Service: the Age of Intelligent Experience\u201d, focusing on transforming service into a strategic growth driver. We will share insights on how AI is revolutionizing customer service by making interactions faster, smarter, and more personalized. 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You will have the opportunity to work on a fictional customer in small groups to unpack experience pain points, stalled KPIs, and operational constraints. 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