{"id":614539,"date":"2026-02-17T01:45:47","date_gmt":"2026-02-17T09:45:47","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=614539"},"modified":"2026-03-31T04:53:45","modified_gmt":"2026-03-31T11:53:45","slug":"genesys-community-day-finland-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-finland-2026","title":{"rendered":"Genesys Community Day Finland 2026"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1157,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[15273],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[16881,16900],"tax_sector":[16937,16954,16997,17005,17030,17066],"tax_segment":[17096,17121,17123],"class_list":["post-614539","events","type-events","status-publish","hentry","event_type-genesys-events","tax_bundle-genesys-ai-en-gb","tax_buyer_persona-business-en-gb","tax_buyer_persona-technical-en-gb","tax_sector-financial-en-gb","tax_sector-healthcare-en-gb","tax_sector-industrial-en-gb","tax_sector-public-en-gb","tax_sector-retail-en-gb","tax_sector-technology-en-gb","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"cxtour","event_status":"ontime","event_start_date":"04\/22\/2026","event_start_time":"12:00:00","event_location":"Helsinki","event_venue_name":"Home Hotel Jugend ","country":"Finland","venue_map":{"address":"L\u00f6nnrotinkatu 29, 00180 Helsinki, Finland","lat":60.16419870000001,"lng":24.9319488,"zoom":14,"place_id":"ChIJhe-pvMoLkkYRe0mG-q3WKQg","name":"L\u00f6nnrotinkatu 29","street_number":"29","street_name":"L\u00f6nnrotinkatu","city":"Helsinki","city_short":"HKI","state":"Uusimaa","post_code":"00180","country":"Finland","country_short":"FI"},"w_tycontent":"

Kiitos ilmoittautumisestasi, otamme sinuun pian yhteytt\u00e4 ja ilmoitamme paikkasi \/Genesys<\/p>\n","event_header_bgc":"navy","event_header_title":"","event_description_title":"","event_description":"Genesys-k\u00e4ytt\u00e4j\u00e4p\u00e4iv\u00e4n tarkoituksena on tuoda yhteen suomalaisia Genesys-k\u00e4ytt\u00e4ji\u00e4. Tavoitteena on, ett\u00e4 Genesys-k\u00e4ytt\u00e4j\u00e4t voivat rakentaa keskin\u00e4isi\u00e4 suhteita, saada ideoita parhaista k\u00e4yt\u00e4nn\u00f6ist\u00e4 ja oppia toisiltaan. Tapahtuma on \u201dAsiakkailta asiakkaille\u201d -tyyppinen.
\r\n
\r\nHuomaa, ett\u00e4 aluksi osallistujam\u00e4\u00e4r\u00e4 on rajattu nelj\u00e4\u00e4n henkil\u00f6\u00f6n per osallistuva yritys.
\r\n
\r\nOnko sinulla kysytt\u00e4v\u00e4\u00e4? L\u00e4het\u00e4 s\u00e4hk\u00f6postia osoitteeseen: liona.islamian@genesys.com","disable_registration":false,"form_header_alignment":"left","form_header":"Ilmoittaudu viimeist\u00e4\u00e4n 7.4.","form_button":"Rekister\u00f6idy nyt","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Please list your food allergies\/preferences here (if you have any)","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"701Ht000001ebkHIAQ","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Kiitos ilmoittautumisestasi, otamme sinuun pian yhteytt\u00e4 ja ilmoitamme paikkasi \/Genesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":567537,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Ohjelma sis\u00e4lt\u00e4\u00e4 esityksi\u00e4 Genesys-asiakkailta sek\u00e4 syventymist\u00e4 valittuihin aihealueisiin. P\u00e4iv\u00e4 p\u00e4\u00e4ttyy ty\u00f6pajaan, jossa jaamme tilan kolmeen alueeseen, joissa voit keskustella eri teemoista. Toivomme my\u00f6s, ett\u00e4 haluat osallistua ty\u00f6pajaan omalla panoksellasi. Tapahtuma on j\u00e4rjestetty sinua varten, joten toivomme, ett\u00e4 sinulla on mahdollisuus osallistua, ja odotamme innolla panostasi.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Esityslista","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"22\/04\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Ilmoittautuminen","agenda_start_time":"11:45:00","agenda_end_time":"12:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Lounas ja verkostoituminen","agenda_start_time":"12:00:00","agenda_end_time":"13:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Tapahtuman avaus ","agenda_start_time":"13:00:00","agenda_end_time":"13:15:00","agenda_single_description":"

Speaker: Steve Barratt, Nordics Sales Director – Genesys & Kari Hamari, Maajohtaja – Genesys Suomi<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Strategy 2026 - Moving ahead with Agentic AI Orchestration Platform","agenda_start_time":"13:15:00","agenda_end_time":"14:00:00","agenda_single_description":"

Puheenvuoro esittelee Genesysin vuoden 2026 vision: yhten\u00e4isen, teko\u00e4lypohjaisen alustan, joka muuttaa asiakas- ja ty\u00f6ntekij\u00e4kokemusta. Sen ytimess\u00e4 on teko\u00e4lyn orkestrointi, jossa AI agentit tekev\u00e4t yhteisty\u00f6t\u00e4 ihmisten kanssa tuottaakseen parempia, nopeampia ja henkil\u00f6kohtaisempia kokemuksia.<\/p>\n

K\u00e4sittelemme my\u00f6s yhten\u00e4isen, integroidun alustan hy\u00f6tyj\u00e4 monimutkaisuuden v\u00e4hent\u00e4misess\u00e4 sek\u00e4 pilven merkityst\u00e4 datan hallinnan, vaatimustenmukaisuuden ja luottamuksen varmistamisessa.<\/p>\n

Speaker: Steve Barratt, Nordics Sales Director – Genesys & Joakim Skalberg, Sr Principal Solution Consultant – Genesys\u00a0<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Asiakastapaus 1: Mediakonserni Keskisuomalainen ja Rainmaker","agenda_start_time":"14:00:00","agenda_end_time":"14:30:00","agenda_single_description":"

Mediakonserni Keskisuomalaisen tarina miten monikanavainen asiakaspalvelu toi hy\u00f6tyj\u00e4 ja tehokkuutta heid\u00e4n arkeen.<\/p>\n


\nSpeakers: Milla H\u00e4nninen, Director of Consumer Sales for the Group – Keskisuomalainen & Henri Forss – Sales and Development Director – Rainmaker<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Kahvitauko","agenda_start_time":"14:30:00","agenda_end_time":"14:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Product Updates, Agentic AI & Work Automation ","agenda_start_time":"14:45:00","agenda_end_time":"15:30:00","agenda_single_description":"

T\u00e4m\u00e4 puheenvuoro k\u00e4sittelee uusimmat tuoteuudistukset, tarkastelee agenttipohjaisen teko\u00e4lyn ja ty\u00f6n automatisoinnin vaikutuksia sek\u00e4 tuo esiin, miten n\u00e4m\u00e4 innovaatiot muokkaavat asiakaskokemuksen tulevaisuutta. Live-demojen ja havainnollistavien esimerkkien avulla saat k\u00e4yt\u00e4nn\u00f6nl\u00e4heisen katsauksen siihen, miten n\u00e4m\u00e4 kyvykkyydet auttavat todellisissa k\u00e4ytt\u00f6tapauksissa.<\/p>\n

Speaker: Kari Nokkala, Principal Solution Consultant – Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Ihminen x teknologia: Asiakaspalvelun strateginen uudistuminen.","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"

Merkityksellisen ty\u00f6n ja asiakaspalvelun transformaation johtaminen teko\u00e4lyn aikakaudella.<\/p>\n

Speaker: Titta-Liisa Luoma, Asiakaspalvelujohtaja<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Kahvitauko","agenda_start_time":"16:00:00","agenda_end_time":"16:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Genesys Orchestrators Program","agenda_start_time":"16:15:00","agenda_end_time":"16:30:00","agenda_single_description":"

Genesys Orchestrators -ohjelman kautta asiakkailla on oikeat tiedot, resurssit, yhteis\u00f6 ja sek\u00e4 mahdollisuus vaikuttaa. Asiakastukitiimimme kertoo, miten voit osallistua t\u00e4h\u00e4n ohjelmaan.<\/p>\n

Speaker: August Magnusson, Sr Customer Success \u2013 Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Ryhm\u00e4keskustelu","agenda_start_time":"16:30:00","agenda_end_time":"16:50:00","agenda_single_description":"

Osallistu ryhm\u00e4keskusteluun seuraaviin aiheisiin liittyen. Voit valita sinua eniten kiinnostavan aiheen ja k\u00e4yd\u00e4 keskustelua muiden osallistujien kanssa.<\/p>\n

AI-kyvyk\u00e4\u00e4t itsepalvelut sek\u00e4 agenttien ty\u00f6kalut
\n<\/strong>\u201cHy\u00f6dynn\u00e4 AI:ta parantamaan sek\u00e4 asiakkaiden ett\u00e4 agenttien kokemuksia\u201d<\/p>\n

Workforce Engagement Management (WEM)
\n<\/strong>\u201cHenkil\u00f6st\u00f6n tehokkuus kasvuun datan ja analytiikan avulla\u201d<\/p>\n

Contact Centerin optimointi & kehitys
\n<\/strong>\u201cTehosta kasvua optimoimalla oikeita asioita\u201d<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Keskustelun yhteenveto ja 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