{"id":600692,"date":"2025-11-03T00:19:26","date_gmt":"2025-11-03T08:19:26","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=600692"},"modified":"2026-01-14T00:29:06","modified_gmt":"2026-01-14T08:29:06","slug":"genesys-community-day-benelux-15-01-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-benelux-15-01-2026","title":{"rendered":"Genesys Community Day Benelux 2026 &#8211; 15\/01"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1113,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-600692","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":true,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"01\/15\/2026","event_start_time":"09:00:00","event_location":"Hotel Nassau, Breda","event_venue_name":"","country":"Netherlands","venue_map":{"address":"Hotel Nassau Breda, Autograph Collection, Nieuwstraat, Breda, Netherlands","lat":51.586814,"lng":4.7741644,"zoom":14,"place_id":"ChIJkVeuhoefxkcR-JVtjxu7U9E","name":"Hotel Nassau Breda, Autograph Collection","street_number":"23","street_name":"Nieuwstraat","city":"Breda","state":"Noord-Brabant","state_short":"NB","post_code":"4811 WV","country":"Netherlands","country_short":"NL"},"w_tycontent":"<p>Thank you for registering for our event. Be on the lookout for an email from Genesys<\/p>\n<p>Genesys reserves the right to cancel any registration as needed.<\/p>\n","event_header_bgc":"orange","event_header_title":"Genesys Community Day Benelux","event_description_title":"","event_description":"Genesys Cloud Customers Equipe Zorgbedrijven and Colruyt Group, together with Genesys, welcomes you to the Genesys Community Day Benelux 2026. This is an event \"for Customers by Customers\" with focus on networking and learning from peers on the market. <br \/>\r\n<br \/>\r\nGot a question? 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