Register for ServiceNow World Forum London today!<\/a><\/h6>\n","disable_content_section":false,"event_content_template":"d2","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":566499,"content_video":""},"text_content":{"sub_title_h4":"Visit us at ServiceNow World Forum London","text_content":"Are you attending? Join us in London on Wednesday, 15 October 2025<\/strong>, to explore how\u00a0 Unified Experience from ServiceNow and Genesys<\/strong> is reshaping the way organisations work and serve.<\/p>\nIt\u2019s not just about the contact centre anymore \u2014 it\u2019s about connecting every corner of the business. From customer service to IT and HR, the Genesys + ServiceNow integration creates one seamless experience for employees and customers alike.<\/strong><\/p>\nTogether, we\u2019re helping businesses:<\/p>\n
\n- \n
Break down silos between departments<\/p>\n<\/li>\n
- \n
Empower employees with a single view of data, cases, and interactions<\/p>\n<\/li>\n
- \n
Automate and simplify workflows from the front office to the back office<\/p>\n<\/li>\n
- \n
Deliver faster, more personalised support for customers and employees alike<\/p>\n<\/li>\n<\/ul>\n
You\u2019ll see first-hand how this integration helps connect the entire business<\/strong>, creating one platform for consistent service and smarter decision-making.<\/p>\nHear about the latest development<\/strong>
Genesys and ServiceNow have also expanded their partnership with Agent2Agent (A2A) orchestration<\/strong>, enabling AI agents in Genesys Cloud\u2122 and the ServiceNow AI Platform to autonomously collaborate on tasks and customer interactions.
Read the announcement \u2192<\/a><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"d3","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"Unified Experience from Genesys and ServiceNow product overview<\/h4>\n
<\/p>\n
![\"\"](\"https:\/\/www.genesys.com\/media\/Resource-thumbnail_asset-landscape_Service-Now-Data-Sheet-1.png\")
<\/p>\n
Human middleware is a leading cause of poor CX<\/p>\n
Download now<\/strong><\/a><\/p>\n","cta_text":"More info coming soon ","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","custom_canonical_url":"","event_header_image":"https:\/\/www.genesys.com\/media\/Knowledge-header-background-1440x511-px.png","disable_next_steps":false,"next_steps_type":"default","ns_title":"Unified Experience from Genesys and ServiceNow","resource_next_steps":[{"ID":577087,"post_author":"596","post_date":"2025-06-16 04:06:46","post_date_gmt":"2025-06-16 11:06:46","post_content":"","post_title":"Transform service delivery with Genesys and ServiceNow","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"transform-service-delivery-with-genesys-and-servicenow","to_ping":"","pinged":"","post_modified":"2025-06-19 08:56:38","post_modified_gmt":"2025-06-19 15:56:38","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/transform-service-delivery-with-genesys-and-servicenow","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":561042,"post_author":"49","post_date":"2025-03-12 09:09:21","post_date_gmt":"2025-03-12 16:09:21","post_content":"","post_title":"Unified Experience from Genesys and ServiceNow Demo","post_excerpt":"See how Genesys Cloud workforce engagement management capabilities can revolutionise the employee experience and boost your revenue. Watch the demo now.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unified-experience-from-genesys-and-servicenow-demo","to_ping":"","pinged":"","post_modified":"2025-03-12 11:40:25","post_modified_gmt":"2025-03-12 18:40:25","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&p=561042","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":561036,"post_author":"49","post_date":"2025-03-12 08:53:42","post_date_gmt":"2025-03-12 15:53:42","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row][vc_column][vc_column_text css=\"\"]\r\nUnified Experience from Genesys and ServiceNow product overview<\/h1>\r\n[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F11b91a5de45254ea%2Foriginal%2FUnified-Experience-from-Genesys-and-ServiceNow.pdf|title:Get%20the%20overview|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"top\"][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\nHuman middleware is a leading cause of poor CX<\/h3>\r\nConsumers think of your brand as a single entity, not a collection of disparate functions. They expect seamless service journeys, no matter how many departments are involved. Yet, many organisations still rely on multiple systems to route interactions across channels and agents to navigate numerous applications to get work done or assign tasks to middle- and back-office teams. Human middleware ties these manual processes and siloed technologies together, leading to frustrating and time-consuming experiences for both your customers and employees.\r\nDeliver the unified experience your customers expect<\/h3>\r\nUnified Experience from Genesys and ServiceNow simplifies cross-department collaboration by connecting agents with back-office teams, insights and processes to orchestrate more efficient engagements. Bring together customer service teams and their work onto a single desktop; centralise interaction and work routing across channels and departments; and optimise workforce engagement and customer journeys \u2014 all powered by artificial intelligence (AI). Lower software, development and maintenance costs by consolidating your bespoke customer experience (CX) tech stack into a single, turnkey offering.[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F11b91a5de45254ea%2Foriginal%2FUnified-Experience-from-Genesys-and-ServiceNow.pdf|title:Get%20the%20overview|target:_blank\"][vc_column_text el_class=\"mt-2\"][\/vc_column_text][\/vc_column][vc_column width=\"5\/12\"][component_card card_header=\"enabled\" background_color=\"bgc-white\" card_header_type=\"html\" card_header_html=\"JTNDaDMlMjBjbGFzcyUzRCUyMm1iLTAlMjIlM0UlM0NpJTIwY2xhc3MlM0QlMjJmYWslMjBmYS1nZW4tc3RhciUyMHRleHQtd2hpdGVpY29uLXNpemUtcmVndWxhciUyMiUyMGFyaWEtaGlkZGVuJTNEJTIydHJ1ZSUyMiUzRSUzQyUyRmklM0UlMjBCZW5lZml0cyUzQyUyRmgzJTNF\"]\r\n\r\n \t- Lower software, development and maintenance costs<\/li>\r\n \t
- Eliminate application switching<\/li>\r\n \t
- Maximise workforce productivity<\/li>\r\n \t
- Boost customer loyalty and satisfaction<\/li>\r\n \t
- Optimise agent occupancy and limit turnover<\/li>\r\n<\/ul>\r\n[\/component_card][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row][vc_column][related_posts][\/vc_column][\/vc_row][\/vc_section]","post_title":"Unified Experience from Genesys and ServiceNow product overview","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unified-experience-from-genesys-and-servicenow","to_ping":"","pinged":"","post_modified":"2025-07-22 06:26:46","post_modified_gmt":"2025-07-22 13:26:46","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&p=561036","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"external_registration_link":"https:\/\/enterpriseconnect.com\/passes-pricing","text_content_2":{"sub_title_h4":"","text_content":"
![\"\"](\"https:\/\/www.genesys.com\/media\/servicenow-world-forum-logo-300x94.png\")
<\/strong><\/p>\nWhy Attend<\/strong><\/p>\n\n- Hear what\u2019s new:<\/strong> Learn how the Genesys + ServiceNow integration delivers a single, unified agent and customer experience<\/li>\n
- See it live:<\/strong> Watch demos that show the integration in action inside real workflows<\/li>\n
- Book your 1:1:<\/strong> Get tailored insights into how the solution maps to your business needs<\/li>\n
- Learn from peers:<\/strong> Hear customer stories and best practices for transforming service operations<\/li>\n<\/ul>\n
What you\u2019ll see<\/strong><\/p>\n\n- A unified agent workspace combining ServiceNow data with Genesys Cloud\u2122 interactions<\/li>\n
- Smarter routing, case deflection, and automated workflows powered by AI<\/li>\n
- Proactive, connected service across voice, chat, messaging, and self-service<\/li>\n
- Real-time reporting and next-best-action guidance for every agent and supervisor<\/li>\n<\/ul>\n
\ud83d\udc49 Learn more about the Genesys + ServiceNow integration<\/a>.<\/p>\n\n","cta_text":"","cta_url":""},"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"13\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Golf Outing with Deloitte ","agenda_start_time":"08:00:00","agenda_end_time":"15:00:00","agenda_single_description":"
Location: Half Moon Bay Links<\/p>\n
More info coming soon !<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"14\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Concentrix Happy Hour ","agenda_start_time":"17:30:00","agenda_end_time":"21:00:00","agenda_single_description":"
Location: “The View Louge” at The Marriott Marquis, | 780 Mission St, San Francisco, CA 94103<\/p>\n
More info coming soon !<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"15\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Dreamfest reception hosted by Genesys","agenda_start_time":"17:00:00","agenda_end_time":"21:30:00","agenda_single_description":"
Location: Harmonic Brewing Thrive City<\/span><\/span><\/p>\nMore info coming soon!<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"display_desc":false,"title_align":"left","ns_subtitle":"","text_content_3":{"sub_title_h4":"Unmissable sessions featuring Genesys","text_content":"
Don\u2019t miss these insightful sessions led by Genesys thought leaders:<\/p>\n
\n- Can Journey Analytics Drive Digital Channel Success?<\/strong>\n
\n- Monday, March 17 | 10:00 AM \u2013 10:45 AM<\/li>\n
- Genesys Speaker: Elcenora Martinez<\/li>\n<\/ul>\n<\/li>\n
- Customer Interface of the Future: How Gen AI Supercharges Conversational AI<\/strong>\n
\n- Wednesday, March 19 | 8:00 AM \u2013 8:45 AM<\/li>\n
- Genesys Speaker: Rahul Garg<\/li>\n<\/ul>\n<\/li>\n
- Don\u2019t Let AI Accelerate Agent Burnout<\/strong>\n
\n- Wednesday, March 19 | 3:15 PM \u2013 4:00 PM<\/li>\n
- Genesys Speaker: Rakesh Tailor<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"event_agenda_title":"Network and learn more ","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"speaker","toggle_exceed_chat":false,"event_agenda_opened":"1","event_faq_opened":"3","event_link":"","get_started_config":"default","gsc_tab":false,"additional_text_content_2":{"sub_title_h4":"","text_content":"
Unified Experience from Genesys and ServiceNow<\/h4>\n
<\/p>\n
![\"\"](\"https:\/\/www.genesys.com\/media\/820x464-ServiceNow-2.png\")
<\/p>\n
Align service teams across the customer journey…<\/p>\n
It\u2019s not just about the contact centre anymore \u2014 it\u2019s about connecting every corner of the business. From customer service to IT and HR, the Genesys + ServiceNow integration creates one seamless experience for employees and customers alike.<\/strong><\/p>\n Together, we\u2019re helping businesses:<\/p>\n Break down silos between departments<\/p>\n<\/li>\n Empower employees with a single view of data, cases, and interactions<\/p>\n<\/li>\n Automate and simplify workflows from the front office to the back office<\/p>\n<\/li>\n Deliver faster, more personalised support for customers and employees alike<\/p>\n<\/li>\n<\/ul>\n You\u2019ll see first-hand how this integration helps connect the entire business<\/strong>, creating one platform for consistent service and smarter decision-making.<\/p>\n Hear about the latest development<\/strong> <\/p>\n Human middleware is a leading cause of poor CX<\/p>\n Download now<\/strong><\/a><\/p>\n","cta_text":"More info coming soon ","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"","custom_canonical_url":"","event_header_image":"https:\/\/www.genesys.com\/media\/Knowledge-header-background-1440x511-px.png","disable_next_steps":false,"next_steps_type":"default","ns_title":"Unified Experience from Genesys and ServiceNow","resource_next_steps":[{"ID":577087,"post_author":"596","post_date":"2025-06-16 04:06:46","post_date_gmt":"2025-06-16 11:06:46","post_content":"","post_title":"Transform service delivery with Genesys and ServiceNow","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"transform-service-delivery-with-genesys-and-servicenow","to_ping":"","pinged":"","post_modified":"2025-06-19 08:56:38","post_modified_gmt":"2025-06-19 15:56:38","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/transform-service-delivery-with-genesys-and-servicenow","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":561042,"post_author":"49","post_date":"2025-03-12 09:09:21","post_date_gmt":"2025-03-12 16:09:21","post_content":"","post_title":"Unified Experience from Genesys and ServiceNow Demo","post_excerpt":"See how Genesys Cloud workforce engagement management capabilities can revolutionise the employee experience and boost your revenue. Watch the demo now.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"unified-experience-from-genesys-and-servicenow-demo","to_ping":"","pinged":"","post_modified":"2025-03-12 11:40:25","post_modified_gmt":"2025-03-12 18:40:25","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&p=561042","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":561036,"post_author":"49","post_date":"2025-03-12 08:53:42","post_date_gmt":"2025-03-12 15:53:42","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%5D\"][vc_row][vc_column][vc_column_text css=\"\"]\r\n Why Attend<\/strong><\/p>\n What you\u2019ll see<\/strong><\/p>\n \ud83d\udc49 Learn more about the Genesys + ServiceNow integration<\/a>.<\/p>\n \n","cta_text":"","cta_url":""},"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"13\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Golf Outing with Deloitte ","agenda_start_time":"08:00:00","agenda_end_time":"15:00:00","agenda_single_description":" Location: Half Moon Bay Links<\/p>\n More info coming soon !<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"14\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Concentrix Happy Hour ","agenda_start_time":"17:30:00","agenda_end_time":"21:00:00","agenda_single_description":" Location: “The View Louge” at The Marriott Marquis, | 780 Mission St, San Francisco, CA 94103<\/p>\n More info coming soon !<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"15\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Dreamfest reception hosted by Genesys","agenda_start_time":"17:00:00","agenda_end_time":"21:30:00","agenda_single_description":" Location: Harmonic Brewing Thrive City<\/span><\/span><\/p>\n More info coming soon!<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"display_desc":false,"title_align":"left","ns_subtitle":"","text_content_3":{"sub_title_h4":"Unmissable sessions featuring Genesys","text_content":" Don\u2019t miss these insightful sessions led by Genesys thought leaders:<\/p>\n <\/p>\n Align service teams across the customer journey…<\/p>\n\n
Genesys and ServiceNow have also expanded their partnership with Agent2Agent (A2A) orchestration<\/strong>, enabling AI agents in Genesys Cloud\u2122 and the ServiceNow AI Platform to autonomously collaborate on tasks and customer interactions.
Read the announcement \u2192<\/a><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"d3","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"Unified Experience from Genesys and ServiceNow product overview<\/h4>\n
<\/p>\nUnified Experience from Genesys and ServiceNow product overview<\/h1>\r\n[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F11b91a5de45254ea%2Foriginal%2FUnified-Experience-from-Genesys-and-ServiceNow.pdf|title:Get%20the%20overview|target:_blank\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"top\"][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n
Human middleware is a leading cause of poor CX<\/h3>\r\nConsumers think of your brand as a single entity, not a collection of disparate functions. They expect seamless service journeys, no matter how many departments are involved. Yet, many organisations still rely on multiple systems to route interactions across channels and agents to navigate numerous applications to get work done or assign tasks to middle- and back-office teams. Human middleware ties these manual processes and siloed technologies together, leading to frustrating and time-consuming experiences for both your customers and employees.\r\n
Deliver the unified experience your customers expect<\/h3>\r\nUnified Experience from Genesys and ServiceNow simplifies cross-department collaboration by connecting agents with back-office teams, insights and processes to orchestrate more efficient engagements. Bring together customer service teams and their work onto a single desktop; centralise interaction and work routing across channels and departments; and optimise workforce engagement and customer journeys \u2014 all powered by artificial intelligence (AI). Lower software, development and maintenance costs by consolidating your bespoke customer experience (CX) tech stack into a single, turnkey offering.[\/vc_column_text][component_button primary_cta=\"url:https%3A%2F%2Flibrary.genesys.com%2Fm%2F11b91a5de45254ea%2Foriginal%2FUnified-Experience-from-Genesys-and-ServiceNow.pdf|title:Get%20the%20overview|target:_blank\"][vc_column_text el_class=\"mt-2\"][\/vc_column_text][\/vc_column][vc_column width=\"5\/12\"][component_card card_header=\"enabled\" background_color=\"bgc-white\" card_header_type=\"html\" card_header_html=\"JTNDaDMlMjBjbGFzcyUzRCUyMm1iLTAlMjIlM0UlM0NpJTIwY2xhc3MlM0QlMjJmYWslMjBmYS1nZW4tc3RhciUyMHRleHQtd2hpdGVpY29uLXNpemUtcmVndWxhciUyMiUyMGFyaWEtaGlkZGVuJTNEJTIydHJ1ZSUyMiUzRSUzQyUyRmklM0UlMjBCZW5lZml0cyUzQyUyRmgzJTNF\"]\r\n
\r\n \t
<\/strong><\/p>\n\n
\n
\n
\n
\n
\n
Unified Experience from Genesys and ServiceNow<\/h4>\n
<\/p>\n
![\"\"](\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Mega-Menu.png\")
<\/p>\n