Greetings and Welcome Coffee<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to the Future of CX","agenda_start_time":"10:00:00","agenda_end_time":"10:10:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"AI for the Experience Economy","agenda_start_time":"10:10:00","agenda_end_time":"10:40:00","agenda_single_description":"
As AI shifts from a support tool to a strategic driver, this session explores how organizations use it to deliver hyper-personalized, predictive, and emotionally intelligent experiences. Discover how AI is transforming CX\u2014boosting satisfaction, streamlining operations, and building loyalty\u2014while offering a forward-looking view of leading with empathy and intelligence.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Level Up your CX in T\u00fcrkiye","agenda_start_time":"10:40:00","agenda_end_time":"11:00:00","agenda_single_description":"
Explore how leading Turkish organizations are transforming customer experience with Genesys. This session highlights real-world use cases\u2014from AI-powered self-service to secure, proactive engagement\u2014showing how to deliver personalized, compliant, and loyalty-building interactions in financial services.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Success Case","agenda_start_time":"11:00:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Agentic AI: The Next Generation Agent","agenda_start_time":"11:30:00","agenda_end_time":"12:00:00","agenda_single_description":"
Explore how Genesys Agentic AI transforms customer and employee experiences with autonomous, goal-driven AI that enhances efficiency and personalisation across every interaction.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch Break","agenda_start_time":"12:00:00","agenda_end_time":"13:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Success Story","agenda_start_time":"13:30:00","agenda_end_time":"14:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo: Deep Dive into Genesys Cloud","agenda_start_time":"14:00:00","agenda_end_time":"14:30:00","agenda_single_description":"
See a live walkthrough of Genesys Cloud\u2019s latest capabilities\u2014from seamless omnichannel journeys to AI-driven insights\u2014and discover how it empowers teams to deliver faster, smarter customer experiences.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"14:30:00","agenda_end_time":"14:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Navigating the Cloud Regulations in T\u00fcrkiye","agenda_start_time":"14:45:00","agenda_end_time":"15:05:00","agenda_single_description":"
This session covers key considerations for deploying Genesys Cloud in T\u00fcrkiye, focusing on compliance with local data laws like KVKK and GDPR. Learn how Genesys supports secure, compliant CX through regional data centers, AI governance, and a roadmap for sovereign cloud\u2014ensuring transparency and trust in a regulated environment.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Successfully Migrating to the Cloud","agenda_start_time":"15:05:00","agenda_end_time":"15:30:00","agenda_single_description":"
Get a step-by-step guide to migrating to Genesys Cloud\u2014from planning and data migration to integration and go-live. Learn best practices, avoid common pitfalls, and ensure a smooth, low-disruption transition.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Awards & Celebrations","agenda_start_time":"15:30:00","agenda_end_time":"15:40:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Wrapping Up and Closing Remarks","agenda_start_time":"15:40:00","agenda_end_time":"15:45:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":true,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":true,"event_partners_nav":"","event_partners_columns":"3","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"
Thanks for registering!<\/p>\n
We will confirm your participation by email.<\/p>\n
The Genesys Team<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_image":"https:\/\/www.genesys.com\/media\/pexels-smuldur-2048865-scaled.jpg","event_end_date":"01\/13\/2026","event_speakers":[{"speaker_name":"Bilge Yilmaz","speaker_position":"Country Manager, T\u00fcrkiye, Genesys","speaker_description":"","speaker_image":116069,"speaker_social":false},{"speaker_name":"Hussein Krayani","speaker_position":"Solution Consulting Manager - META, Genesys","speaker_description":"","speaker_image":569317,"speaker_social":false},{"speaker_name":"Sebastian Ballerini","speaker_position":"VP, Strategic Growth, EMEA, Genesys","speaker_description":"","speaker_image":346483,"speaker_social":false},{"speaker_name":"Faris Nizar","speaker_position":"Sr Services Engagement Director, EMEA, Genesys","speaker_description":"","speaker_image":610715,"speaker_social":false},{"speaker_name":"Ercin Altundag","speaker_position":"Principal Solution Consultant, EMEA, Genesys","speaker_description":"","speaker_image":610705,"speaker_social":false},{"speaker_name":"Yasin AKKAYA","speaker_position":"Sr Account Executive, Genesys","speaker_description":"","speaker_image":610706,"speaker_social":false},{"speaker_name":"Ulas Civil","speaker_position":"Country General Manager, Concentrix","speaker_description":"","speaker_image":610717,"speaker_social":false},{"speaker_name":"Alper Cumhur Albayrak","speaker_position":"Chief Information Officer, GELECEK VARLIK Y\u00d6NET\u0130M\u0130 A.\u015e","speaker_description":"","speaker_image":610718,"speaker_social":false},{"speaker_name":"Yal\u00e7\u0131n Umut Talay","speaker_position":"Managing Associate, G\u00fcn + Partners","speaker_description":"","speaker_image":610719,"speaker_social":false}],"hub_sub_title":"","hub_text_theme":"text-theme-dark","state":"Alabama","domain_list":"","event_link":"","get_started_config":"default","gsc_tab":false,"event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"Ministry of Digital Economy & Entrepreneurship ","sponsor_image":575280,"sponsor_url":""}]}],"event_partners_partners":[{"partner_name":"Amazon Web Services","partner_logo":550375,"partner_url":"","partner_new_tab":true}],"event_end_time":"16:30:00","enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/575295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/891"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/575295\/revisions"}],"predecessor-version":[{"id":611010,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/575295\/revisions\/611010"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=575295"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=575295"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=575295"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=575295"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=575295"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=575295"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=575295"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=575295"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=575295"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=575295"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=575295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}