{"id":575275,"date":"2025-06-03T04:24:58","date_gmt":"2025-06-03T11:24:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=575275"},"modified":"2025-07-09T04:21:08","modified_gmt":"2025-07-09T11:21:08","slug":"genesys-seminar-jordan","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-seminar-jordan","title":{"rendered":"AI and the Next Era of Customer Experience"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1120,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-575275","events","type-events","status-publish","hentry","event_type-genesys-events"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"07\/15\/2025","event_start_time":"09:30:00","event_location":"Amman","event_venue_name":"The Ritz Carlton, Amman","country":"Jordan","venue_map":{"address":"The Ritz-Carlton, Amman, 5th circle Amman, Zahran Street, Amman, Jordan","lat":31.9610095,"lng":35.8820578,"zoom":14,"place_id":"ChIJoVVRYVGgHBURJnHJ9a4ZK0w","name":"The Ritz-Carlton, Amman","street_name":"Zahran Street","street_name_short":"Zahran St","city":"Amman","state":"Amman Governorate","post_code":"11892","country":"Jordan","country_short":"JO"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"AI and the Next Era of Customer Experience","event_description_title":"Unleashing AI to revolutionize customer experience across Jordan \u2014 smarter, faster, bolder.","event_description":"Discover how AI is revolutionizing customer experience in Jordan. At our seminar in Amman, industry leaders and innovators will explore bold strategies and cutting-edge technologies driving CX transformation across the region. Join us to connect, collaborate, and lead the future of intelligent customer engagement.","disable_registration":true,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CTagIAG","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"15\/07\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome and Registration","agenda_start_time":"09:30:00","agenda_end_time":"10:00:00","agenda_single_description":"

Greetings and Welcome Coffee<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome Session","agenda_start_time":"10:00:00","agenda_end_time":"10:10:00","agenda_single_description":"

Presented by, Ibrahim Tawalbeh,\u00a0<\/strong>Vice President, Fourth Dimension Systems<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Keynote Address: Patron of the Conference","agenda_start_time":"10:10:00","agenda_end_time":"10:20:00","agenda_single_description":"

His Excellency Eng. Sami Smeirat<\/strong>, Minister of Digital Economy and Entrepreneurship of Jordan<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Opening Key Note: Transforming Jordan's Future: AI, Custome Experience, and Empowering the Next Generation","agenda_start_time":"10:20:00","agenda_end_time":"10:35:00","agenda_single_description":"

Presented by Jafar Harb<\/strong>, Country Sales Leader, Saudi Arabia, Bahrain & Jordan, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Jordan's National AI Strategy","agenda_start_time":"10:35:00","agenda_end_time":"10:55:00","agenda_single_description":"

Presented by Lama Arabiat<\/strong>, Director of Artificial Intelligence and Advanced Technologies, Ministry of Digital Economy & Entrepreneurship<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI from Automation to Orchestration","agenda_start_time":"10:55:00","agenda_end_time":"11:15:00","agenda_single_description":"

Presented by Ahmed Zaghmouri<\/strong>, Channel Sales Director, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI in the Experience Economy","agenda_start_time":"11:15:00","agenda_end_time":"11:35:00","agenda_single_description":"

Ahmad Sidawi<\/strong>, Country Manager, Saudi Arabia, Bahrain & Jordan, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Supercharging Genesys with AWS AI: The Future of Intelligent Customer Experience","agenda_start_time":"11:35:00","agenda_end_time":"11:55:00","agenda_single_description":"

Bana Qatarneh<\/strong>, Sr. ISV Partner Manager, Middle East, T\u00fcrkiye & Africa, Amazon Web Services (AWS)<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"11:55:00","agenda_end_time":"12:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud CX Overview","agenda_start_time":"12:15:00","agenda_end_time":"12:35:00","agenda_single_description":"

Hussain Dibas<\/strong>, Principal Solution Consultant, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel: Customer Success Journey","agenda_start_time":"12:35:00","agenda_end_time":"13:05:00","agenda_single_description":"

Moderator: Ibrahim Tawalbeh<\/strong>, Vice President Strategy, Business Development & Sales, Fourth Dimension Systems Company<\/p>\n

Abdullah Harahshah<\/strong>,\u00a0Head of Technical Support Services and Performance Monitoring Division, Ministry of Digital Economy and Entrepreneurship<\/p>\n

Tarek<\/strong> Ahmad<\/strong>,Chief Technology Office, Crystel<\/p>\n

Maher Samhouri<\/strong>,\u00a0Customer Experience Expert, CX Arabia<\/p>\n

Akram Al- Tawarah<\/strong>, Planning and Performance Director, Dallah Health<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud CX Journey","agenda_start_time":"13:05:00","agenda_end_time":"13:50:00","agenda_single_description":"

Hussain Dibas<\/strong>, Principal Solution Consultant, Genesys<\/strong><\/p>\n

Mohammed Ali<\/strong>, Head of CX & Presales Manager, Fourth Dimension Systems Company<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"13:50:00","agenda_end_time":"14:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"14:15:00","agenda_end_time":"15:45:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":true,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"3","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Thanks for registering!<\/p>\n

See you there.<\/p>\n

The Genesys Team<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_image":"https:\/\/www.genesys.com\/media\/iStock-1151868130.jpg","event_end_date":"07\/15\/2025","event_speakers":[{"speaker_name":"H.E. 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