here<\/a>.<\/p>\nIf traveling by car there is plenty of residential street parking and you pay by the hour.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"10\/07\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Arrival - sandwich and salad buffet lunch","agenda_start_time":"12:45:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome!","agenda_start_time":"13:30:00","agenda_end_time":"","agenda_single_description":"
Osen Akkemik, Senior Director Customer Success, Genesys<\/p>\n
Stuart Templeton, VP Sales UK&I, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Keynote: The 5 levels of Experience Orchestration","agenda_start_time":"13:45:00","agenda_end_time":"","agenda_single_description":"
In today\u2019s rapidly shifting marketplace, customer expectations are evolving faster than ever\u2014and at the heart of this change lies the rise of the experience economy. In this session, we\u2019ll explore how the AI disruption is accelerating this transformation, fundamentally reshaping how brands connect with people. But it\u2019s not just about deploying new tools; it\u2019s about orchestrating meaningful, human-centred experiences at scale.<\/p>\n
Drawing on the framework of Experience Orchestration Levels, we\u2019ll examine the journey from basic service delivery to deeply personalised, predictive, and proactive engagement. We\u2019ll uncover how businesses can unlock real value by moving up the maturity curve\u2014from reactive to orchestrated experiences that drive loyalty, efficiency, and growth.<\/p>\n
Peter Graf, SVP Strategy and Operations, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"From Service to Economy: Unlocking Business Value Through Experience Orchestration","agenda_start_time":"14:45:00","agenda_end_time":"","agenda_single_description":"
Using the Experience Orchestration Levels framework, we\u2019ll explore the evolution from basic service delivery to intelligently coordinated, context-aware engagement. Discover how organisations can unlock real value by progressing from reactive service to orchestrated experiences\u2014shifting from transactional interactions to the Experience Economy to drive loyalty, efficiency, and growth.<\/p>\n
As AI-powered capabilities mature, understanding the business value behind each one becomes critical. But how do you move from potential to priority\u2014from features to financial impact?<\/p>\n
In this session, a business value expert will guide you through a proven approach to mapping value projections aligned with each level of Experience Orchestration. Learn how to link every stage of the CX journey to measurable outcomes that resonate across your organisation.<\/p>\n
Keith Fulford, Senior Business Value Specialist, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee break","agenda_start_time":"15:15:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"See Genesys in Action: Unleashing the Power of AI","agenda_start_time":"15:45:00","agenda_end_time":"","agenda_single_description":"
Discover how next-level customer experiences are brought to life with Genesys. In this dynamic session, our expert solution consultants will walk you through a real-world customer journey, revealing how the Genesys Cloud AI-powered platform intelligently orchestrates every interaction.<\/p>\n
You\u2019ll see firsthand how our advanced self-service tools empower customers with speed and ease, while AI-driven agent support transforms efficiency and precision \u2014 all without losing the human touch. This is more than a demo; it\u2019s a front-row look at how empathy, automation, and innovation converge to deliver exceptional CX.<\/p>\n
Patrick Bosworth & Nadja Janjic, Senior Solution Consultants at Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer story: eir Ireland","agenda_start_time":"16:05:00","agenda_end_time":"","agenda_single_description":"
Learn how eir transformed customer and employee experience with cloud innovation and AI. Having migrated from Engage to Genesys Cloud in 2023 in a programme centred of simplification and future-readiness, Ireland\u2019s telecommunications champion is now at the forefront of AI innovation.<\/p>\n
eir was a first-mover with Genesys Copilot and has delivered tremendous business results using a variety of AI features. Hear John Connors, Director of Operations share eir\u2019s business transformation and experiences with conversational and generative AI.<\/p>\n
John Connors, Director of Business Transformation at eir Ireland<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Panel discussion","agenda_start_time":"16:25:00","agenda_end_time":"","agenda_single_description":"
Fireside chat with Genesys customers.<\/p>\n
Celina Godwin,<\/strong> Senior Manager Service Experience at Coventry Building Society<\/p>\nJohn Connors,<\/strong> Director of Business Transformation at eir Ireland<\/p>\nArthur Baylis,<\/strong> Global Portfolio Lead, Customer Experience, Rentokil<\/p>\nJohn O\u2019Brien,<\/strong> Head of Digital and Direct, PTSB<\/p>\nOsen Akkemik,<\/strong> Senior Director Customer Success, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Wrap-up","agenda_start_time":"17:10:00","agenda_end_time":"","agenda_single_description":"Osen Akkemik, Senior Director Customer Success, Genesys<\/p>\n
Stuart Templeton, VP Sales UK&I, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Drinks & Canapes","agenda_start_time":"17:15:00","agenda_end_time":"19:00:00","agenda_single_description":"
We\u2019ll head down to Water\u2019s Edge, the stunning new riverside restaurant at the football ground, for drinks, canap\u00e9s, and the chance to connect with fellow attendees in a relaxed setting.<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Peter Graf","speaker_position":"SVP Strategy and Operations, Genesys","speaker_description":"","speaker_image":376651,"speaker_social":false},{"speaker_name":"Osen Akkemik","speaker_position":"Senior Director Customer Success, Genesys","speaker_description":"","speaker_image":475890,"speaker_social":false},{"speaker_name":"John Connors","speaker_position":"Director of Business Transformation at eir Ireland","speaker_description":"","speaker_image":558386,"speaker_social":false},{"speaker_name":"Celina Godwin","speaker_position":"Senior Manager Service Experience, Coventry Building Society","speaker_description":"","speaker_image":577915,"speaker_social":false},{"speaker_name":"Arthur Baylis","speaker_position":"Global Portfolio Lead, Customer Experience, Rentokil","speaker_description":"","speaker_image":579494,"speaker_social":false},{"speaker_name":"John O\u2019Brien","speaker_position":"Head of Digital and Direct, PTSB","speaker_description":"","speaker_image":579691,"speaker_social":false},{"speaker_name":"Stuart Templeton","speaker_position":"VP Sales UK&I, Genesys","speaker_description":"","speaker_image":564057,"speaker_social":false},{"speaker_name":"Keith Fulford","speaker_position":"Senior Business Value Specialist, Genesys","speaker_description":"","speaker_image":534872,"speaker_social":false},{"speaker_name":"Nadja Janjic","speaker_position":"Solution Consultant, Genesys","speaker_description":"","speaker_image":576614,"speaker_social":false},{"speaker_name":"Patrick Bosworth","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"","speaker_image":576615,"speaker_social":false}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/571772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/374"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/571772\/revisions"}],"predecessor-version":[{"id":580731,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/571772\/revisions\/580731"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=571772"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=571772"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=571772"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=571772"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=571772"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=571772"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=571772"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=571772"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=571772"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=571772"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=571772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}