{"id":567521,"date":"2025-04-14T08:13:18","date_gmt":"2025-04-14T15:13:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=567521"},"modified":"2025-05-18T06:45:10","modified_gmt":"2025-05-18T13:45:10","slug":"genesys-community-day-finland","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-finland","title":{"rendered":"Genesys Community Day Finland"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-567521","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"cxtour","event_status":"ontime","event_start_date":"05\/22\/2025","event_start_time":"12:00:00","event_location":"Helsinki","event_venue_name":"","country":"Finland","venue_map":{"address":"Klaus K Hotel, Bulevardi, Helsinki, Finland","lat":60.1660773,"lng":24.9424771,"zoom":14,"place_id":"ChIJ1SRMX8kLkkYROFfIICaTlEE","name":"Klaus K Hotel","street_number":"2-4","street_name":"Bulevardi","city":"Helsinki","city_short":"HKI","state":"Uusimaa","post_code":"00120","country":"Finland","country_short":"FI"},"w_tycontent":"

Kiitos ilmoittautumisestasi, otamme sinuun pian yhteytt\u00e4 ja ilmoitamme paikkasi \/Genesys<\/p>\n","event_header_bgc":"navy","event_header_title":"","event_description_title":"","event_description":"Rekister\u00f6ityminen on nyt suljettu. Genesys -k\u00e4ytt\u00e4j\u00e4p\u00e4iv\u00e4n tarkoituksena on yhdist\u00e4\u00e4 Suomalaisia Genesys -k\u00e4ytt\u00e4ji\u00e4 kesken\u00e4\u00e4n. Ajatuksena on, ett\u00e4 Genesys -k\u00e4ytt\u00e4j\u00e4t voivat rakentaa keskin\u00e4isi\u00e4 suhteita, saada ideoita parhaista k\u00e4yt\u00e4nn\u00f6ist\u00e4 ja oppia toisiltaan. Tapahtuma on \"Asiakkailta Asiakkaille\" -tyyppinen.
\r\n
\r\nHuomaa, ett\u00e4 aluksi raja on 3 henkil\u00f6\u00e4 tapahtumaan osallistuvaa yrityst\u00e4 kohden
\r\n
\r\nOnko sinulla kysytt\u00e4v\u00e4\u00e4? Laita s\u00e4hk\u00f6postia osoitteella; viktoria.vianden@genesys.com ","disable_registration":true,"form_header_alignment":"left","form_header":"Rekister\u00f6idy t\u00e4\u00e4ll\u00e4 16.5. menness\u00e4","form_button":"Rekister\u00f6idy nyt","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":false,"af_label":"Please list your food allergies\/preferences here (if you have any)","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"701Ht000001CSfPIAW","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Kiitos ilmoittautumisestasi, otamme sinuun pian yhteytt\u00e4 ja ilmoitamme paikkasi \/Genesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":567537,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Ohjelmassa on esityksi\u00e4 <\/span>Genesys –<\/span>asiakkailta ja syventymist\u00e4 tiettyihin aihe<\/span>alue<\/span>isiin. P\u00e4iv\u00e4 p\u00e4\u00e4ttyy ty\u00f6pajaan, <\/span>jossa jaamme huoneen kolmeen alueeseen, joissa voit keskustella seuraavista aiheista muiden tapahtumaan osallistuvien kanssa; \u00a0<\/span>Omnichannel<\/span> \u2013strategia, Generatiivinen teko\u00e4ly<\/span> ja<\/span> WE<\/span>M<\/span> – ty\u00f6ntekij\u00e4kokemus. T<\/span>oivomme <\/span>my\u00f6s <\/span>sinun antavan panoksesi <\/span>t\u00e4h\u00e4n<\/span> ty\u00f6pajaan<\/span>.<\/span> T\u00e4m\u00e4 tapahtuma on <\/span>j\u00e4rjestetty <\/span>sinua varten, <\/span>joten toivomme ett\u00e4 p\u00e4\u00e4set osallistumaan <\/span>ja odotamme innolla <\/span>sinun <\/span>panostasi.\u00a0<\/span><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Esityslista","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"22\/05\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Ilmoittautuminen","agenda_start_time":"11:45:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Lounas ja verkostoituminen","agenda_start_time":"12:00:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Tapahtuman avaus ","agenda_start_time":"12:50:00","agenda_end_time":"","agenda_single_description":"

Kari Hamari
\n<\/span>Maajohtaja, Genesys Suomi<\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Asiakastarina: Posti - Asiakaskokemuksen uusi taso","agenda_start_time":"13:00:00","agenda_end_time":"","agenda_single_description":"

Katri Oksanen, <\/span><\/span>\u00a0<\/span>
<\/span>Customer Service Director, Posti Oy<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys AI - Teko\u00e4lyn huima kehitys","agenda_start_time":"13:30:00","agenda_end_time":"","agenda_single_description":"

Kari Nokkala<\/span><\/span>\u00a0<\/span>
<\/span>Principal <\/span>Solution<\/span> Consult<\/span>, Genesys<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Asiakastarina: L\u00e4hitapiola - Genesys Cloud projekti \u2013 tavoitteet ja toteutus","agenda_start_time":"14:00:00","agenda_end_time":"","agenda_single_description":"

Juuso Ihalainen<\/span>,\u00a0 <\/span><\/span>\u00a0<\/span>
<\/span>Hankejohtaja<\/span>, <\/span>L\u00e4hitapiola<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Kahvi ja verkostoituminen","agenda_start_time":"14:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Asiakastarina: DNA asiakaspalvelun automatisointi","agenda_start_time":"15:00:00","agenda_end_time":"","agenda_single_description":"

Eija <\/span>Kemil\u00e4inen<\/span>\u00a0<\/span>
<\/span>Head of Operations<\/span>, <\/span>DNA Oyj<\/span><\/span><\/p>\n

Tomi Kinnunen\u00a0<\/span><\/span>
\nLead Software Engineer, DNA Oyj <\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Ty\u00f6paja ","agenda_start_time":"15:30:00","agenda_end_time":"","agenda_single_description":"

Jaamme huoneen kolmeen alueeseen, joissa voit keskustella jostakin seuraavista aiheista muiden tapahtumaan osallistuvien kanssa; <\/span>\u00a0<\/span><\/p>\n

    \n
  1. Omnichannel \u2013strategia. Miten valita \u201doikeat\u201d kanavat<\/span><\/b><\/li>\n<\/ol>\n

    Asiakkaiden tarpeet on t\u00e4ytett\u00e4v\u00e4 heid\u00e4n valitsemassaan kanavassa. Haasteena voi olla se, miten kanavia k\u00e4sitell\u00e4\u00e4n yhdess\u00e4 ja luodaan asetelma, jossa eri kanavat luovat synergiaa. Miten asiakkaiden tarpeet ja liiketoimintaprosessit saadaan tasapainoon? Keskustele t\u00e4st\u00e4 aiheesta kollegojesi kanssa ja hanki arvokkaita ideoita, joiden avulla voit parantaa Omnichannel -strategiaasi.<\/span>\u00a0<\/span><\/p>\n

      \n
    1. Generatiivinen teko\u00e4ly – teko\u00e4lystrategia Contact Centeriss\u00e4<\/span><\/b><\/li>\n<\/ol>\n

      Generatiivinen teko\u00e4ly on yksi t\u00e4m\u00e4n hetken kuumimmista aiheista. K\u00e4ytt\u00f6tapauksia ja mahdollisia hy\u00f6tyj\u00e4 voi olla monia, mutta on my\u00f6s sudenkuoppia. Miten aloitat ja miten generatiivista teko\u00e4ly\u00e4 tulisi tarkastella? Tartu tilaisuuteen ja vaihda kokemuksia muiden kanssa.<\/span>\u00a0<\/span><\/p>\n

        \n
      1. WEM – ty\u00f6ntekij\u00e4kokemus<\/span><\/b><\/li>\n<\/ol>\n

        Parin viime vuoden aikana ty\u00f6ntekij\u00e4kokemus ja henkil\u00f6st\u00f6n suorituskyky ovat tulleet entist\u00e4 t\u00e4rke\u00e4mmiksi, eik\u00e4 keskityt\u00e4 vain perinteiseen ty\u00f6voiman hallintaan. Asiakkaiden kanssa ty\u00f6skentelev\u00e4t sitoutuneet ja osaavat ty\u00f6ntekij\u00e4t ovat avainasemassa asiakaskokemuksen ja liiketoiminnan tulosten kannalta. Osallistu t\u00e4h\u00e4n istuntoon keskustelemaan siit\u00e4, miten Workforce Engagement Management voi auttaa nostamaan teid\u00e4n ty\u00f6ntekij\u00e4kokemuksenne ja suorituskyvyn seuraavalle tasolle.<\/span>\u00a0<\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys uutisia","agenda_start_time":"16:30:00","agenda_end_time":"","agenda_single_description":"

        Vuoden 2025 <\/span>painopisteet<\/span>, <\/span>mit\u00e4<\/span> uutta<\/span> on tulossa<\/span><\/span>
        \n<\/span>
        <\/span>Regis Mace
        <\/span>Genesys Suomi<\/span><\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Tapahtuma loppuu","agenda_start_time":"17:00:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_header_image":"https:\/\/www.genesys.com\/media\/helsinki.png","event_end_date":"05\/22\/2025","get_started_config":"default","gsc_tab":false,"event_link":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/567521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/374"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/567521\/revisions"}],"predecessor-version":[{"id":573007,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/567521\/revisions\/573007"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=567521"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=567521"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=567521"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=567521"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=567521"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=567521"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=567521"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=567521"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=567521"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=567521"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=567521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}