{"id":566561,"date":"2026-05-05T02:25:07","date_gmt":"2026-05-05T09:25:07","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=566561"},"modified":"2026-05-06T04:35:38","modified_gmt":"2026-05-06T11:35:38","slug":"customer-experience-in-the-age-of-ai","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/customer-experience-in-the-age-of-ai","title":{"rendered":"Customer Experience in the Age of AI"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":566884,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-566561","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"ontime","event_start_date":"06\/05\/2026","event_start_time":"11:00:00","event_end_date":"06\/05\/2026","event_location":"Friday, June 5","event_venue_name":"","country":"United Kingdom","venue_map":{"address":"Epsom Downs Racecourse, Epsom, UK","lat":51.3132353,"lng":-0.254511,"zoom":14,"place_id":"ChIJmwfc10vidUgRaO72Tf2pgTI","name":"Epsom Downs Racecourse","city":"Epsom","state":"England","post_code":"KT18 5LQ","country":"United Kingdom","country_short":"GB"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"hide","disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"Customer Experience in the Age of AI","event_description_title":"Balancing Customer Expectations, Operational Pressure & Employee Wellbeing","event_description":"An Exclusive Executive Experience at Ladies Day, Epsom Derby<br \/>\r\n<br \/>\r\nJoin a select group of senior customer experience leaders for a private, invitation-only experience at one of the UK\u2019s most iconic events - Lady\u2019s Day at the Epsom Derby.<br \/>\r\n<br \/>\r\nSet against the backdrop of Epsom Downs, this is an opportunity to step away from the day-to-day and explore how leading organisations are rethinking customer experience in an AI-driven world.<br \/>\r\n<br \/>\r\n<br \/>\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001ec39IAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering for our event. A team member will be in touch to confirm your place and advise further details.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":566896,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p>In this intimate executive discussion, we\u2019ll explore how forward-thinking brands are moving beyond isolated interactions to orchestrated, end-to-end journeys &#8211; using AI to anticipate needs, guide decisions, and empower employees in the moments that matter.<\/p>\n<p>Together, we\u2019ll discuss:<\/p>\n<ul>\n<li>How AI is reshaping customer journeys -from reactive service to proactive engagement<\/li>\n<li>The role of orchestration in connecting data, channels, and teams<\/li>\n<li>Why employee experience is critical to delivering differentiated customer outcomes<\/li>\n<li>What this means for organisations at different stages of their transformation<\/li>\n<\/ul>\n<p>Whether you&#8217;re actively transforming your CX strategy or just starting to explore what\u2019s possible, this conversation is designed to spark new thinking and practical ideas.<\/p>\n<p><strong>What to Expect<\/strong><\/p>\n<ul>\n<li>Peer-led discussion with senior CX and digital leaders<\/li>\n<li>Fresh perspectives on AI, journey orchestration, and experience-led growth<\/li>\n<li>High-value networking in a relaxed, premium setting<\/li>\n<li>Private VIP hospitality at Ladies Day, Epsom Derby<\/li>\n<\/ul>\n<p>This invitation only event, is designed for senior leaders responsible for customer experience, operations, and digital transformation.<\/p>\n<p>Places are limited, a member of the team will confirm your spot once we receive your registration.<\/p>\n<p>&nbsp;<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":true,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","w_tycontent":"<p>Thank you for registering for our event. A member of the team will be in touch to confirm details.<\/p>\n<p>&nbsp;<\/p>\n","event_agenda_group":[{"agenda_group_title":"Event Flow & Key Sessions","event_agenda":[{"agenda_date":"05\/06\/2026","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome Refreshments","agenda_start_time":"11:00:00","agenda_end_time":"","agenda_single_description":"<p>Arrive at Epsom Racecourse and join us in your private box with tea, coffee, juices, fresh pastries, and fruit to start your day in comfort and style.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Epsom Tour","agenda_start_time":"11:30:00","agenda_end_time":"","agenda_single_description":"<p>Tour begins, covering the \u2018Winning Owners Experience\u2019.<br \/>\nTalent to join and run through the racecard.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Return to Private Box | Presentation ","agenda_start_time":"12:30:00","agenda_end_time":"","agenda_single_description":"<p>Take your seat for a high-impact session on how AI, empathy, and intelligent automation can reframe how we support frontline staff \u2014 not just customers.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Hospitality Begins","agenda_start_time":"13:10:00","agenda_end_time":"","agenda_single_description":"<p>Enjoy fine dining, premium drinks, and uninterrupted views as the race day begins.<\/p>\n<ul>\n<li>1:15pm \u2013 Lunch is Served<\/li>\n<li>1:30pm \u2013 First Race<\/li>\n<li>4:00pm \u2013 The Betfred Oaks<\/li>\n<\/ul>\n","agenda_session_speakers":false},{"agenda_title":"Final Race","agenda_start_time":"17:50:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"","sponsor_image":false,"sponsor_url":""}]}],"event_partners_partners":[{"partner_name":"Connect","partner_logo":533052,"partner_url":"https:\/\/www.weconnect.tech\/","partner_new_tab":true},{"partner_name":"AWS","partner_logo":471969,"partner_url":"https:\/\/aws.amazon.com\/","partner_new_tab":true}],"event_header_image":"https:\/\/www.genesys.com\/media\/racing_horses_1900x900.jpg","event_link":"","get_started_config":"default","gsc_tab":false,"event_end_time":"","enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/566561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/566561\/revisions"}],"predecessor-version":[{"id":624848,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/566561\/revisions\/624848"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/566884"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=566561"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=566561"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=566561"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=566561"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=566561"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=566561"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=566561"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=566561"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=566561"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=566561"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=566561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}