{"id":549392,"date":"2024-11-26T02:11:48","date_gmt":"2024-11-26T10:11:48","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=549392"},"modified":"2025-11-07T03:04:30","modified_gmt":"2025-11-07T11:04:30","slug":"genesys-community-day-benelux-breda","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-benelux-breda","title":{"rendered":"Genesys Community Day Benelux – 16\/01"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1113,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-549392","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":true,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"01\/16\/2025","event_start_time":"09:00:00","event_location":"Het Houtse Meer, Den Hout","event_venue_name":"","country":"Netherlands","venue_map":{"address":"Pannenhuisstraat 40, 4911 BS Den Hout, Netherlands","lat":51.6412744,"lng":4.8081846,"zoom":14,"place_id":"ChIJJWIlOu6exkcRNKKuQfok6is","name":"Pannenhuisstraat 40","street_number":"40","street_name":"Pannenhuisstraat","city":"Den Hout","state":"Noord-Brabant","state_short":"NB","post_code":"4911 BS","country":"Netherlands","country_short":"NL"},"w_tycontent":"

Thank you for registering for our event. Be on the lookout for an email from Genesys<\/p>\n

Genesys reserves the right to cancel any registration as needed.<\/p>\n","event_header_bgc":"orange","event_header_title":"Genesys Community Day Benelux","event_description_title":"","event_description":"Genesys Cloud customers Octa+ and DELTA Fiber, together with Genesys, welcomes you to the Genesys Community Day Benelux 2025. This is an event \"for Customers by Customers\" with focus on networking and learning from peers on the market.
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\r\nScroll down in this page and see our agenda and speakers
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\r\n","event_header_image":false,"disable_registration":true,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"text","af_width":"form-row","af_label":"Please list any dietary requirements","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"YES","so_value":"YES"},{"so_label":"NO","so_value":"NO"}]}]},"cust_form_id":"","form_cid":"7014X000003AflkQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Thank you for registering for our event. Be on the lookout for an email from Genesys<\/p>\n

Genesys reserves the right to cancel any registration as needed.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":458360,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Genesys Community Day is a day with the purpose of connecting Genesys customer with each other. The idea is for you all to build relationships, get ideas about best practice\u2019s and learn from your peers.<\/p>\n

We are excited to announce that\u00a0OCTA+ and DELTA Fiber<\/strong>, both Genesys Cloud customers, will be joining us as co-hosts for Community Day Benelux. This event will feature insightful presentations from Genesys specialists and provide a fantastic opportunity to network with industry peers.<\/p>\n

Got a question? Email lex.oosterhoff@genesys.com<\/a><\/p>\n

 <\/p>\n","cta_text":"Location map: Het Houtse Meer","cta_url":"https:\/\/www.google.com\/maps\/place\/Het+Houtse+Meer\/@51.6412935,4.8055771,17z\/data=!3m1!4b1!4m6!3m5!1s0x47c69eee39ab0c69:0x74598075df0b9975!8m2!3d51.6412902!4d4.808152!16s%2Fg%2F11bc7p39sm?entry=ttu&g_ep=EgoyMDI0MTExOS4yIKXMDSoASAFQAw%3D%3D"},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":true,"disable_sponsor_section":true,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_end_date":"01\/16\/2025","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"16\/01\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration opens","agenda_start_time":"09:00:00","agenda_end_time":"09:20:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome!","agenda_start_time":"09:20:00","agenda_end_time":"09:30:00","agenda_single_description":"

Michel Delfosse & Osen Akkemik – Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Different Levels of AI","agenda_start_time":"09:30:00","agenda_end_time":"10:15:00","agenda_single_description":"

The recent buzz about generative AI has sparked renewed interest in AI, but it hasn\u2019t delivered a clear answer to the age-old question: Where do we start? We\u2019ll explore the Genesys applications of AI across multiple dimensions in CX, introduce our new AI adoption framework and more flexible, token-based pricing.<\/p>\n

Jaap Dijkhuizen & Matthijs van Laar – Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee break","agenda_start_time":"10:15:00","agenda_end_time":"10:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Empowering Agents, Delighting Customers: New Features in Genesys WEM","agenda_start_time":"10:45:00","agenda_end_time":"11:30:00","agenda_single_description":"

Discover how the latest features in Genesys WEM are set to transform both agent experience and customer satisfaction. This presentation will delve into innovative tools and enhancements that streamline operations and optimize workforce engagement. Learn how these advancements foster a more productive environment and significantly improve service delivery across all customer touchpoints.<\/p>\n

Paul Turner – Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Story: Octa+","agenda_start_time":"11:30:00","agenda_end_time":"12:00:00","agenda_single_description":"

Empowering Agents: Simplifying Work and Boosting Engagement with Genesys Cloud<\/strong><\/p>\n

Before implementing Genesys Cloud, OCTA+ faced challenges such as manual tracking of agent performance, limited visibility into metrics for both agents and team leaders, and time-consuming processes. The session outlines the journey from these initial struggles to the current improvements and future goals, highlighting the transformative impact of Genesys Cloud. Key benefits include agent-driven quality monitoring, real-time access to performance metrics, increased agent satisfaction, and enhanced efficiency for team leaders.
\n<\/strong><\/p>\n

Stefanie Meyen – Octa+<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch","agenda_start_time":"12:00:00","agenda_end_time":"13:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Story: DELTA Fiber","agenda_start_time":"13:15:00","agenda_end_time":"13:45:00","agenda_single_description":"

DELTA Fiber Digital Transformation with Genesys Cloud<\/strong><\/p>\n

DELTA Fiber’s overstap naar Genesys Cloud toont hun visie en ambitie in klantcontact. Gestart als migratietraject en nu de basis voor omnichannel klantcontact, verbeterde klantervaring en hogere effici\u00ebntie. 2025 wordt het jaar van data-gedreven optimalisatie, call deflection en optimalisatie van klantcontact met behulp van genAI. Een inspirerend voorbeeld van digitale transformatie in de klantcontactwereld.<\/p>\n

Jeffrey Kleijn & Wendy Persoon – DELTA Fiber<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Workshop - Networking Corners","agenda_start_time":"13:45:00","agenda_end_time":"14:45:00","agenda_single_description":"

We will divide the room into 2 areas, where you go to discuss one the following topics with other customers attending the event;<\/p>\n

Generative AI<\/strong> \u2013 AI strategy in the Contact Center<\/p>\n