{"id":540926,"date":"2024-10-07T03:53:29","date_gmt":"2024-10-07T10:53:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=540926"},"modified":"2026-01-09T07:06:33","modified_gmt":"2026-01-09T15:06:33","slug":"genesys-community-day-prague","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-community-day-prague","title":{"rendered":"Genesys Community Day Prague"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":540927,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-540926","events","type-events","status-publish","has-post-thumbnail","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":true,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"01\/13\/2026","event_start_time":"09:00:00","event_location":"","event_venue_name":"Martinick\u00fd pal\u00e1c","country":"Czech Republic","venue_map":{"address":"Hrad\u010dansk\u00e9 n\u00e1m\u011bst\u00ed 67\/8, Prague 1-Hrad\u010dany, Czechia","lat":50.0899397,"lng":14.3951774,"zoom":14,"place_id":"ChIJ693-rB6VC0cRlOUmhL1aMQU","name":"Hrad\u010dansk\u00e9 n\u00e1m. 67\/8","street_number":"67\/8","street_name":"Hrad\u010dansk\u00e9 n\u00e1m\u011bst\u00ed","street_name_short":"Hrad\u010dansk\u00e9 n\u00e1m.","state":"Hlavn\u00ed m\u011bsto Praha","post_code":"118 00","country":"Czechia","country_short":"CZ"},"w_tycontent":"<p>Thank you for registering for our event. 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