{"id":540389,"date":"2024-10-02T05:21:18","date_gmt":"2024-10-02T12:21:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=540389"},"modified":"2024-11-25T00:58:09","modified_gmt":"2024-11-25T08:58:09","slug":"future-of-cx-in-saudi-arabia","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/future-of-cx-in-saudi-arabia","title":{"rendered":"Future of CX in Saudi Arabia"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1120,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-540389","events","type-events","status-publish","hentry","event_type-genesys-events"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"11\/26\/2024","event_start_time":"09:00:00","event_location":"Riyadh","event_venue_name":"Crown Plaza RDC","country":"Saudi Arabia","venue_map":{"address":"Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel, Wadi Al Muaydin, Riyadh Saudi Arabia","lat":24.7387971,"lng":46.6352857,"zoom":14,"place_id":"ChIJJ7mYpY_iLj4Rz1EZdgvgGuw","name":"Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel","street_name":"\u0648\u0627\u062f\u064a \u0627\u0644\u0645\u0639\u064a\u062f\u0646","city":"\u0627\u0644\u0631\u064a\u0627\u0636","state":"\u0645\u0646\u0637\u0642\u0629 \u0627\u0644\u0631\u064a\u0627\u0636","post_code":"12382","country":"Saudi Arabia","country_short":"SA"},"meta_title":"Future of CX in Saudi Arabia","meta_description":"Learn from experts on how accelerate your CX strategy using AI to deliver world class customer and employee experiences in Saudi Arabia. Register now!","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":true,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"Step into an AI Driven World ","event_description":"CX is evolving, so is your workforce. We are at the dawn of major changes induced by the possibilities offered by AI.
\r\n
\r\nStay ahead of the curve and join us at our Exclusive Future of CX in Saudi Arabia event in Crown Plaza RDC. Discover how you can make use of all the latest technology advancements with live demos and in-depth discussions to ensure better efficiency for your workforce and deliver better customer satisfaction. Join us for exciting announcements and experiences.","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003AfluQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Hello,<\/p>\n

Thank you for registering to our event Future of CX in Saudi Arabia, we will confirm your participation via email.<\/p>\n

Thanks for your patience and understanding.<\/p>\n

The Genesys Team<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Experience an AI-Powered CX","sub_title":""},"media_content":{"select_media":"video","content_image":533921,"content_video":"https:\/\/www.youtube.com\/embed\/9NCvGlMDnmE?si=oJH5vr35qLsZv5qG"},"text_content":{"sub_title_h4":"","text_content":"

Be the first to discover our cutting edge solutions designed to transform how business engage with their customers and employees. Witness exciting announcements that will set the stage for CX in Saudi Arabia, Meet and network with top executives, directors, and VIP guests who are shaping the industry’s future. Don’t miss opportunity to be part of a transformative experience!<\/p>\n","cta_text":"Book your Meeting","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_agenda_group":[{"agenda_group_title":"Agenda","event_agenda":[{"agenda_date":"26\/11\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome and Registration","agenda_start_time":"09:15:00","agenda_end_time":"09:45:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Opening Remarks","agenda_start_time":"09:50:00","agenda_end_time":"10:00:00","agenda_single_description":"

Mashael Aljobair<\/strong>, Senior Solution Consultant, Genesys<\/p>\n

Farah Althinayyan<\/strong>, Solution Consultant, Genesys<\/p>\n

\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Opening Key Note | Shaping the Future of CX in Saudi - Key Innovations & Announcements","agenda_start_time":"10:00:00","agenda_end_time":"10:40:00","agenda_single_description":"

Ahmad Sidawi<\/strong>, GM, Genesys Saudi Arabia<\/p>\n

Abdulaziz Alshamrani<\/strong>, Head of Regional Headquarters Attraction<\/p>\n

Musa Hanhan<\/strong>, Managing Partner Xperiente<\/p>\n

\"\"\"\"\"\"<\/p>\n

 <\/p>\n","agenda_session_speakers":false},{"agenda_title":"Mastering the Complex Landscape of AI-Driven CX Technology","agenda_start_time":"10:45:00","agenda_end_time":"11:05:00","agenda_single_description":"

Ahmed Zaghmouri<\/strong>, Senior Director, Global Presales Field Insights, Genesys<\/p>\n

\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"11:05:00","agenda_end_time":"11:30:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Cloud Transformation | Compliance & Security","agenda_start_time":"11:30:00","agenda_end_time":"11:50:00","agenda_single_description":"

Hesham Galal<\/strong>, Head of Solution Architects, Amazon Web Services Saudi Arabia<\/p>\n

Hussain Dibas<\/strong>, Senior Solutions Consultant, Genesys<\/p>\n

\"\"\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Success Story: The Cloud Transformation of eXtra (United Electronics Co.)","agenda_start_time":"11:50:00","agenda_end_time":"12:05:00","agenda_single_description":"

Othman Alaqeel<\/strong>, Customer Experience Development Director, eXtra (United Electronics Co.)<\/p>\n

\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Q&A with the Experts","agenda_start_time":"12:15:00","agenda_end_time":"12:45:00","agenda_single_description":"

Ahmad Sidawi<\/strong>, GM of Saudi Arabia & Bahrain, Genesys<\/p>\n

Ahmed Zaghmouri<\/strong>, Senior Director, Global Presales Field Insights, Genesys<\/span><\/p>\n

 <\/p>\n

\"\"\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch break & Networking","agenda_start_time":"12:45:00","agenda_end_time":"14:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Panel | Beyond Expectations: Transforming Customer Experience in Saudi Arabia","agenda_start_time":"14:00:00","agenda_end_time":"14:40:00","agenda_single_description":"

Moderator: Moaz<\/strong> Bulbul, <\/strong>Banking Country Lead, Genesys<\/p>\n

Panelists:<\/p>\n

Rasha Mogaddam<\/strong>, Group VP, Customer care at Beyond One.<\/p>\n

Ahmed Sallam, <\/strong>Group Patient Access Executive Director at Dr. Samir Abbas Hospital<\/p>\n

Omar Abdulmuttalib<\/strong>, Customer Experience Process Manager at Al Majdoui Motors<\/p>\n

Marko Popovi\u0107<\/strong>, Director, Solution Consulting, Customer Workflows – EMEA South at ServiceNow<\/p>\n

\"\"\"\"\"\"\"\"\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Prayer Break","agenda_start_time":"14:40:00","agenda_end_time":"15:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Demo Time: AI Shaping the future of CX","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"

Hussain Dibas<\/strong>, Senior Solution Consultant, Genesys<\/p>\n

Mashael Aljobair<\/strong>, Senior Solution Consultant, Genesys<\/p>\n

Farah Althinayyan<\/strong>, Solution Consultant, Genesys<\/p>\n

\"\"\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Awards Ceremony","agenda_start_time":"15:30:00","agenda_end_time":"16:15:00","agenda_single_description":"

Sarah Alkholaifi, <\/strong>Senior Business Development Representative, Genesys<\/p>\n

\"\"<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Remarks","agenda_start_time":"16:15:00","agenda_end_time":"16:30:00","agenda_single_description":"

Ahmad Sidawi<\/strong>, GM of Saudi Arabia & Bahrain, Genesys<\/p>\n

Farah Althinayyan<\/strong>, Solution Consultant, Genesys<\/p>\n

\"\"<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":true,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":true,"event_sponsor_title":"Meet our Partners","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"d1","additional_content_position":"agenda","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Hello,<\/p>\n

Thank you for registering to our event Future of CX in Saudi Arabia, we will confirm your participation via email.<\/p>\n

Thanks for your patience and understanding.<\/p>\n

The Genesys Team<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_image":"https:\/\/www.genesys.com\/media\/Untitled-design-1-5.png","event_end_date":"11\/26\/2024","event_speakers":[{"speaker_name":"Ahmad Sidawi","speaker_position":"Country Manager, Saudi Arabia, & Bahrain, Genesys","speaker_description":"","speaker_image":547685,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ahmad-sidawi\/?originalSubdomain=sa"}]},{"speaker_name":"Mohamad El-Hinnawi","speaker_position":"Partner Digital & Experience Consulting, PWC","speaker_description":"","speaker_image":545888,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mohamadhinnawi\/?originalSubdomain=sa"}]},{"speaker_name":"Ahmed Zaghmouri","speaker_position":"Senior Director, Global Presales Field Insights, Genesys","speaker_description":"","speaker_image":545889,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ahmed-zaghmour1977\/"}]},{"speaker_name":"Hesham Galal ","speaker_position":"Head of Solution Architects, Amazon Web Services Saudi Arabia","speaker_description":"","speaker_image":547672,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/heshamgalal\/"}]},{"speaker_name":"Hussain Dibas","speaker_position":"Senior Solution Consultant, Genesys","speaker_description":"","speaker_image":542500,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/hussain-dibas-01096515\/"}]},{"speaker_name":"Rasha Mogaddam","speaker_position":"Group VP Customer Care, Virgin Mobile KSA","speaker_description":"","speaker_image":547673,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/rasha-mogaddam-9441996\/"}]},{"speaker_name":"Omar Abdulmuttalib","speaker_position":"Customer Experience & Branding Strategist, Almajdouie Motors","speaker_description":"","speaker_image":547690,"speaker_social":false},{"speaker_name":"Ahmed Sallam","speaker_position":"Head of Group Contact Center, Dr Samir Abbas Hospital","speaker_description":"","speaker_image":547977,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ahmed-sallam-045640187\/"}]},{"speaker_name":"Moaz Bulbul","speaker_position":"Account Executive, Enterprise, Genesys","speaker_description":"","speaker_image":547990,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/moaz-bulbul-12251212\/"}]},{"speaker_name":"Marko Popovi\u0107","speaker_position":"Director, Solution Consulting, Customer Workflows - EMEA South at ServiceNow","speaker_description":"","speaker_image":548232,"speaker_social":false}],"ics_button":["Add Calendar Buttons"],"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Diamond","event_sponsors":[{"sponsor_name":"Moro","sponsor_image":536517,"sponsor_url":"https:\/\/www.morohub.com\/"},{"sponsor_name":"Supercell","sponsor_image":537176,"sponsor_url":"https:\/\/supercell.iq\/"},{"sponsor_name":"IST","sponsor_image":537177,"sponsor_url":"https:\/\/www.istnetworks.com\/"}]},{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"Servion","sponsor_image":492022,"sponsor_url":"https:\/\/servion.com\/"},{"sponsor_name":"QPC","sponsor_image":518639,"sponsor_url":"https:\/\/qpc.com\/uae\/"},{"sponsor_name":"Kore.ai","sponsor_image":537178,"sponsor_url":"https:\/\/kore.ai\/"},{"sponsor_name":"Centro","sponsor_image":537180,"sponsor_url":"https:\/\/centrocdx.com\/"},{"sponsor_name":"FS","sponsor_image":142063,"sponsor_url":"https:\/\/www.fdsme.com\/"}]},{"sponsor_tier":"Silver","custom_tier":"","event_sponsors":[{"sponsor_name":"emite","sponsor_image":520075,"sponsor_url":"https:\/\/www.emite.com\/"},{"sponsor_name":"Al Futtaim","sponsor_image":11576,"sponsor_url":"https:\/\/afet.com\/"},{"sponsor_name":"CSInfocomm","sponsor_image":444308,"sponsor_url":"https:\/\/csinfocomm.ae\/"},{"sponsor_name":"Enterprise Bot","sponsor_image":536831,"sponsor_url":"https:\/\/www.enterprisebot.ai\/"}]}],"text_content_2":{"sub_title_h4":"","text_content":"

\"\"<\/p>\n","cta_text":"","cta_url":""},"text_content_3":{"sub_title_h4":"","text_content":"

\"\"<\/p>\n","cta_text":"","cta_url":""},"event_faq":[{"faq_question":"When will my registration be confirmed?","faq_answer":"

Your registration will be confirmed via the e-mail you entered. As soon as your presence will be approved, you will receive a communication from our team. Be sure to whitelist the @genesys.com domain!<\/p>\n"},{"faq_question":"Will there be Wi-Fi?","faq_answer":"

Yes, the venue will provide complimentary Wi-Fi.<\/p>\n"},{"faq_question":"Is there a valet parking?","faq_answer":"

Yes, Crowne Plaza RDC is fully equipped with staff to park your car.<\/p>\n"},{"faq_question":"Is the venue accessible by wheelchair?","faq_answer":"

The venue is fully equipped to provide access by wheelchair. Should you require any special assistance, please contact us at cyril.largent@genesys.com or bashar.noueihed@genesys.com.<\/p>\n"}]},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/540389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/1120"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/540389\/revisions"}],"predecessor-version":[{"id":549390,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/540389\/revisions\/549390"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=540389"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=540389"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=540389"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=540389"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=540389"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=540389"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=540389"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=540389"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=540389"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=540389"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=540389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}