{"id":533673,"date":"2024-08-21T02:57:18","date_gmt":"2024-08-21T09:57:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=533673"},"modified":"2024-09-24T05:01:14","modified_gmt":"2024-09-24T12:01:14","slug":"future-of-cx-in-kuwait","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/future-of-cx-in-kuwait","title":{"rendered":"Future of CX in Kuwait"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":891,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[14916,14850,14912],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16209,16242,18168,16260,18308],"tax_products_programs":[17531],"tax_buying_job":[],"tax_buyer_persona":[16881],"tax_sector":[],"tax_segment":[],"class_list":["post-533673","events","type-events","status-publish","hentry","event_type-genesys-events","tax_contenttheme-grow-your-business-en-gb","tax_contenttheme-improve-customer-experience-en-gb","tax_contenttheme-improve-employee-experience-en-gb","tax_capability_sitewide-ai-and-automation-en-gb","tax_capability_sitewide-analytics-and-reporting-en-gb","tax_capability_sitewide-cloud-migration-en-gb","tax_capability_sitewide-digital-en-gb","tax_capability_sitewide-journey-management-en-gb","tax_products_programs-genesys-cloud-cx-en-gb","tax_buyer_persona-business-en-gb"],"acf":{"event_type":"cxtour","event_status":"ontime","event_start_date":"09\/25\/2024","event_start_time":"09:30:00","event_location":"Kuwait City, Kuwait","event_venue_name":"Four Seasons Hotel, Burj at AlShaya","country":"Kuwait","venue_map":{"address":"Four Seasons Hotel Kuwait at Burj Alshaya, Al-Soor Street, Kuwait City, Kuwait","lat":29.3622874,"lng":47.98113679999999,"zoom":14,"place_id":"ChIJPSygAsiEzz8Rtc0Lz0LCQlI","name":"Four Seasons Hotel Kuwait at Burj Alshaya","street_name":"Al-Soor Street","street_name_short":"Al-Soor St","city":"Al Kuwayt","state":"Al Asimah Governate","country":"Kuwait","country_short":"KW"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"Learn all the latest CX trends and innovations to stay ahead of the curve.","event_description":"CX is rapidly evolving with new possibilities offered by the power of AI and Cloud.
\r\nJoin us with our partners Silah & AWS for a full day session to learn all the upcoming trends affecting the customer interactions, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.","event_header_image":"https:\/\/www.genesys.com\/media\/pexels-senuscape-728360-1598338-scaled.jpg","disable_registration":true,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"ics_button":["Add Calendar Buttons"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003AfIhQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

The registration for this event is now closed.<\/p>\n

Thank you for your interest, feel free to contact us if you want a personal demo!<\/p>\n

The Genesys Team.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Agenda","remove_agenda_nav":false,"event_agenda_nav":"Agenda","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"25\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast & Welcome Coffee","agenda_start_time":"09:30:00","agenda_end_time":"10:30:00","agenda_single_description":"

Join us for a nice welcome coffee and breakfast<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Introduction Keynote","agenda_start_time":"10:30:00","agenda_end_time":"10:45:00","agenda_single_description":"

Opening Message: Introducing a powerful partnership between 3 leaders: Genesys, AWS, Silah<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Levels of CX evolution","agenda_start_time":"10:45:00","agenda_end_time":"11:15:00","agenda_single_description":"

Evolving to an AI powered experience orchestration strategy.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI powered Experience Orchestration","agenda_start_time":"11:15:00","agenda_end_time":"23:50:00","agenda_single_description":"

Genesys Cloud – Retail Journey – Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realising AI value without complex data science or development requirements.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Short Coffee break","agenda_start_time":"11:50:00","agenda_end_time":"12:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Orchestrate seamless, personalized experiences","agenda_start_time":"12:00:00","agenda_end_time":"12:45:00","agenda_single_description":"

Live demo of the Genesys Cloud CX platform to see how it can help you reach your goals, and a focus on our latest solution Radarr, our latest acquisition that will enable social listening capabilities to deliver better customer experiences.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch ","agenda_start_time":"12:45:00","agenda_end_time":"14:00:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"AWS & Genesys: Better Together","agenda_start_time":"14:00:00","agenda_end_time":"14:20:00","agenda_single_description":"

Give your customers the experiences they deserve with support from the leaders in contact center and cloud Infrastructure as a Service.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Silah Topic: How to Transform with Confidence to AI Powered Customer and Employee Experiences","agenda_start_time":"14:20:00","agenda_end_time":"14:50:00","agenda_single_description":"

Explore proven ways to manage change and migrate to the cloud and AI with confidence.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing Message from Genesys Team and Q&A","agenda_start_time":"14:50:00","agenda_end_time":"15:05:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Coffee & Networking","agenda_start_time":"15:05:00","agenda_end_time":"15:30:00","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"Our Partners","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"3","event_partners_partners":[{"partner_name":"Amazon Web Services","partner_logo":506431,"partner_url":"https:\/\/aws.amazon.com\/local\/middle_east\/","partner_new_tab":false},{"partner_name":"Silah","partner_logo":533677,"partner_url":"https:\/\/silah.bh\/","partner_new_tab":false}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Thank you for registering to our event!<\/p>\n

The team will come back to you shortly to confirm your presence to our session.<\/p>\n

Best,<\/p>\n

The Genesys Team<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_end_date":"09\/25\/2024","event_agenda_opened":"1","event_faq_opened":"3"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/533673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/891"}],"version-history":[{"count":13,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/533673\/revisions"}],"predecessor-version":[{"id":539033,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/533673\/revisions\/539033"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=533673"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=533673"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=533673"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=533673"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=533673"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=533673"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=533673"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=533673"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=533673"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=533673"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=533673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}