{"id":518102,"date":"2024-05-06T05:56:58","date_gmt":"2024-05-06T12:56:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=518102"},"modified":"2024-07-03T05:49:30","modified_gmt":"2024-07-03T12:49:30","slug":"future-of-cx-in-financial-services-abu-dhabi","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/future-of-cx-in-financial-services-abu-dhabi","title":{"rendered":"Future of CX in Financial Services – Abu Dhabi"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":891,"featured_media":519687,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-518102","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-genesys-events"],"acf":{"event_type":"industry","event_status":"ontime","event_start_date":"06\/26\/2024","event_start_time":"09:00:00","event_location":"Abu Dhabi, UAE","event_venue_name":"Emirates Palace","country":"United Arab Emirates","venue_map":{"address":"Emirates Palace Mandarin Oriental - West Corniche Road - Al Ras Al Akhdar - Abu Dhabi - United Arab Emirates","lat":24.4612381,"lng":54.3180193,"zoom":14,"place_id":"ChIJISyq-JZlXj4RyEG911v2TmM","name":"Emirates Palace Mandarin Oriental","street_name":"West Corniche Road","city":"Abu Dhabi","state":"Abu Dhabi","country":"United Arab Emirates","country_short":"AE"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"","event_description_title":"Learn all the latest CX trends and innovations in Banking to stay ahead of the curve.","event_description":"CX is rapidly evolving in the financial industry with new possibilities offered by the power of AI and Cloud.
\r\nJoin us with our partner AWS for a morning session to learn all the upcoming trends affecting your industry, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.","event_header_image":"https:\/\/www.genesys.com\/media\/Abu-dhabi-skyline@2x.jpg","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"Register now","is_external_registration":[],"ics_button":["Add Calendar Buttons"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003AeAYQA0","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Agenda","remove_agenda_nav":false,"event_agenda_nav":"Agenda","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"26\/06\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast & Welcome Coffee","agenda_start_time":"09:00:00","agenda_end_time":"10:00:00","agenda_single_description":"

Join us for a nice welcome coffee and breakfast<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Introduction Keynote","agenda_start_time":"10:00:00","agenda_end_time":"10:20:00","agenda_single_description":"

Background information on what is affecting the financial services industry and our vision.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Future of CX in FSI: Trends & Innovations","agenda_start_time":"10:20:00","agenda_end_time":"10:50:00","agenda_single_description":"

Deep dive around the key changes in CX and in the financial institution industry and the technologies to stay ahead of the curve.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break","agenda_start_time":"10:50:00","agenda_end_time":"11:10:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Building a Future-Ready Investment Firm","agenda_start_time":"11:10:00","agenda_end_time":"11:40:00","agenda_single_description":"

Deep dive on how investment firms need to prepare now for the next era of wealth management by having an artificial intelligence (AI) and digital transformation strategy that will enable them to orchestrate personalized end-to-end customer journeys that build retention and trust.\u00a0<\/span><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Short Break","agenda_start_time":"11:40:00","agenda_end_time":"11:50:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"AWS & Genesys: Better Together","agenda_start_time":"11:50:00","agenda_end_time":"12:20:00","agenda_single_description":"

Take your financial institution to the next level with Genesys and Amazon Web Services by combining contact centre as a service, cloud infrastructure and generative artificial intelligence.<\/p>\n","agenda_session_speakers":false},{"agenda_title":"AI's Impact on the Customer and Employee Experience","agenda_start_time":"12:20:00","agenda_end_time":"12:50:00","agenda_single_description":"

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Lunch at the venue and conclusion of the event.<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"disable_speaker_section":false,"event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"","enable_map":true,"disable_faq_section":false,"event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"Our Partner","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"3","event_partners_partners":[{"partner_name":"Amazon Web Services","partner_logo":506431,"partner_url":"https:\/\/aws.amazon.com\/local\/middle_east\/","partner_new_tab":false}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","w_tycontent":"

Thank you for registering to our event!<\/p>\n

The team will come back to you shortly to confirm your presence to our session.<\/p>\n

 <\/p>\n

Best,<\/p>\n

The Genesys Team<\/p>\n","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_speakers":[{"speaker_name":"David Porter","speaker_position":"Managing Director, Global Banking Industry, Genesys","speaker_description":"","speaker_image":471311,"speaker_social":false},{"speaker_name":"Hussein Krayani","speaker_position":"Solution Consulting Manager, Genesys","speaker_description":"","speaker_image":471325,"speaker_social":false},{"speaker_name":"Gordon Sexton","speaker_position":"Global Industry Senior Designer, Banking, Genesys","speaker_description":"","speaker_image":132514,"speaker_social":false},{"speaker_name":"Mohit Saraswat","speaker_position":"Senior Partner Sales Manager, Amazon Web Services","speaker_description":"","speaker_image":519346,"speaker_social":false}],"event_end_date":"06\/26\/2024","event_agenda_opened":"1","event_faq_opened":"3"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/518102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/891"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/518102\/revisions"}],"predecessor-version":[{"id":525433,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/518102\/revisions\/525433"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/519687"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=518102"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=518102"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=518102"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=518102"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=518102"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=518102"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=518102"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=518102"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=518102"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=518102"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=518102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}