{"id":516572,"date":"2024-04-26T10:19:39","date_gmt":"2024-04-26T17:19:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=516572"},"modified":"2024-05-02T05:23:26","modified_gmt":"2024-05-02T12:23:26","slug":"genesys-at-salesforce-world-tour-london","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-at-salesforce-world-tour-london","title":{"rendered":"Genesys at Salesforce World Tour London"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-516572","events","type-events","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"partner","event_status":"ontime","event_start_date":"06\/06\/2024","event_start_time":"09:00:00","event_end_date":"06\/06\/2024","event_location":"London Excel","event_venue_name":"","country":"United Kingdom","venue_map":{"address":"Excel London, London, UK","lat":51.50710489999999,"lng":0.0305361,"zoom":14,"place_id":"ChIJ5zC0bnGo2EcR7hZ2UK4c0Co","name":"Excel London","city":"London","state":"England","post_code":"E16 1XL","country":"United Kingdom","country_short":"GB"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"Genesys at Salesforce World Tour, London","event_description_title":"","event_description":"We\u2019re excited and proud to sponsor Salesforce World Tour London\u201924 taking place on 6th June at ExCel, London.
\r\n
\r\nWe\u2019d love to meet you there!
\r\n\u2022\tVisit the Genesys booth
\r\n\u2022\tAttend our special roundtable - 11:30-13:00 ALOFT Hotel
\r\n\u2022\tArrange a one-to-one meeting - register to book
\r\n","disable_registration":false,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"","multiple_cid":true,"multiple_cid_setup":[{"label":"Please select your preferred Genesys session","cid":"","url":""},{"label":"Round Table Session - 11:30-13:00 ALOFT Hotel","cid":"7014X000003AdvtQAC","url":""},{"label":"World Tour Meetings - Register to book","cid":"7014X000003AdvyQAC","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering to meet with us at Salesforce World Tour, London. Our representative will be in touch shortly to confirm details.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Salesforce World Tour London","sub_title":""},"media_content":{"select_media":"image","content_image":516603,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Register for your place<\/a> at Salesforce World Tour, London to discover how trusted AI can transform customer experiences and hear how AI is changing the game across industries.<\/strong><\/p>\n

You can visit us at our booth where our team will be on hand, showcasing CX Cloud from Genesys and Salesforce \u2013 a native integration that combines a unified, AI-powered agent workspace in Service Cloud with enterprise-ready contact centre and workforce engagement management (WEM) capabilities from Genesys Cloud CX.<\/p>\n

We\u2019re also hosting a special roundtable session at 11:30-13:00 (lunch provided) at the ALOFT hotel next door to ExCel where you can see CX Cloud in action, hear a customer case study and learn how to redefine customer and employee experiences to power more deeply connected, end-to-end journeys. You can register for your place using the drop down on the form above.<\/p>\n

Or if you\u2019d like to meet a Genesys expert for a one-to-one meeting then we can arrange this. Simply select World Tour Meetings from the drop down and someone will be in touch to arrange a time.<\/p>\n

Roundtable Session<\/strong><\/p>\n

Elevating CX: Learn how to simplify your tech stack, unify customer data and enable agents<\/strong><\/p>\n

Customers desire consistency and personalisation across interaction channels. And your agents need a single customer and interaction view to provide efficient service. To deliver on the expectations of today\u2019s experience economy, you need to unify critical systems of engagement, including Contact Centre as a Service (CCaaS) and CRM systems.<\/p>\n

Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship management solution: CX Cloud from Genesys and Salesforce.<\/p>\n

We\u2019ll discuss: Integration and Innovation – How can businesses leverage the integration of Genesys and Salesforce to innovate CX?<\/p>\n