{"id":485197,"date":"2023-07-26T06:47:56","date_gmt":"2023-07-26T13:47:56","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=485197"},"modified":"2023-09-25T01:43:25","modified_gmt":"2023-09-25T08:43:25","slug":"ai-driven-cx-on-the-road-the-power-and-possibility-of-ai-in-cx","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/ai-driven-cx-on-the-road-the-power-and-possibility-of-ai-in-cx","title":{"rendered":"AI Roadshow &#8211; The Art of the Possible"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-485197","events","type-events","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"ontime","event_start_date":"09\/27\/2023","event_start_time":"10:30:00","event_location":"Galway","event_venue_name":"Genesys Innovation Centre, Bonham Quay, Galway, Ireland","country":"United Kingdom","venue_map":{"address":"Genesys, Bonham Quay, Galway, Ireland","lat":53.27144440000001,"lng":-9.048861200000001,"zoom":14,"place_id":"ChIJrTAcvfSWW0gR4yKZr6wB3UY","name":"Genesys","street_name":"Bonham Quay","city":"Galway","state":"County Galway","state_short":"G","post_code":"H91 AX8R","country":"Ireland","country_short":"IE"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"cobalt","event_header_title":"","event_description_title":"","event_description":"Join CCMA Ireland, Connacht Rugby and Genesys at their AI innovation centre in Galway, for a unique opportunity to witness the reality of AI within Customer Experience (CX) and explore the potential it holds for the future. <br \/>\r\n<br \/>\r\nPlease note this event is now full and registration is closed.","disable_registration":true,"form_header_alignment":"left","form_header":"","form_button":"","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002iYHNQA2","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"additional_form_content":"","disable_content_section":false,"event_content_template":"b1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":485199,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"<p><strong><img decoding=\"async\" class=\"size-medium wp-image-485259 alignleft\" src=\"https:\/\/www.genesys.com\/media\/CCMA-Logo-Small_-002-300x130.jpg\" alt=\"\" width=\"300\" height=\"130\" srcset=\"https:\/\/www.genesys.com\/media\/CCMA-Logo-Small_-002-300x130.jpg 300w, https:\/\/www.genesys.com\/media\/CCMA-Logo-Small_-002-264x115.jpg 264w, https:\/\/www.genesys.com\/media\/CCMA-Logo-Small_-002.jpg 758w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/> <img decoding=\"async\" class=\"alignnone size-full wp-image-486556\" src=\"https:\/\/www.genesys.com\/media\/connact_rugby.png\" alt=\"\" width=\"179\" height=\"162\" srcset=\"https:\/\/www.genesys.com\/media\/connact_rugby.png 179w, https:\/\/www.genesys.com\/media\/connact_rugby-159x144.png 159w\" sizes=\"(max-width: 179px) 100vw, 179px\" \/><\/strong><\/p>\n<p><strong>Key aspects you can expect to see at this event:<\/strong><\/p>\n<ul>\n<li><strong>A dynamic and interactive AI CX panel debate with the CCMA<\/strong>, consultants and customers, to gain valuable insights into the practical aspects of implementing AI in CX, as well as the challenges and benefits associated with this technology.<\/li>\n<li><strong>Meet a member of the Connacht Rugby team<\/strong> as they explore maintaining high performance and driving success with AI data driven tools.<\/li>\n<li><strong>Use Cases and Success Stories:<\/strong> Chance to learn about real-world applications of AI in customer experience. Learn about companies that have implemented AI-driven strategies to enhance customer interactions.<\/li>\n<li><strong>Getting Started with AI:<\/strong> Where to begin and where to Focus. Gain insights into the practical steps for initiating and implementing AI strategies in CX.<\/li>\n<li><strong>Ethical and Control AI Considerations:<\/strong> delve into discussions about responsible AI usage, data privacy, transparency, and fairness in AI-driven customer experiences.<\/li>\n<li><strong>Networking Opportunities:<\/strong> Connect with industry experts, thought leaders, and professionals who are actively involved in AI and customer experience initiatives.<\/li>\n<\/ul>\n<p>Overall, the event at Genesys AI innovation center aims to showcase the practical applications of AI in transforming customer experiences and foster discussions about the future potential and responsible use of AI in this domain.<\/p>\n<p><em><strong>This event will commence at 10.30 a.m. and conclude at 1.00 p.m. refreshments and a light lunch will be provided.<\/strong><\/em><\/p>\n<p><em><strong>Find out more about our thoughts on generative artificial intelligence (AI) and the considerations we\u2019re applying at Genesys to make this exciting innovation more secure for customers\u00a0<a href=\"https:\/\/www.genesys.com\/blog\/post\/creating-new-value-for-customers-with-generative-ai\">here\u00a0<\/a><\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","w_tycontent":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"27\/09\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration and networking","agenda_start_time":"10:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome CCMA Opening","agenda_start_time":"10:40:00","agenda_end_time":"","agenda_single_description":"<p>Dorothy O\u2019Byrne \u2013 Managing Director, CCMA<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Maintaining High Performance ","agenda_start_time":"10:50:00","agenda_end_time":"","agenda_single_description":"<p>How AI is driving team success<\/p>\n<p>Speaker from Connacht Rugby<\/p>\n","agenda_session_speakers":false},{"agenda_title":"CCMA AI Panel Discussion","agenda_start_time":"11:20:00","agenda_end_time":"","agenda_single_description":"<ul>\n<li>Generative AI &#8211; Unraveling its Impact on Customer Experience<\/li>\n<li>Ethical and Risk Considerations in AI: Using AI Responsibly for Customer Experience<\/li>\n<\/ul>\n<p>Joe Smyth, Julianne Chaloux &amp; Genesys Customer<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Short break","agenda_start_time":"11:50:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Art of the Possible","agenda_start_time":"12:00:00","agenda_end_time":"","agenda_single_description":"<ul>\n<li>AI Journey with Genesys<\/li>\n<li>Demonstrating Real-World User Cases \u2013 Task Routing, Agent Assist, Predictive Engagement<\/li>\n<\/ul>\n<p>Alberto Pasi &amp; Marc Sassoon<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Getting Started with AI - Customer Story ","agenda_start_time":"12:30:00","agenda_end_time":"","agenda_single_description":"<p>Where to begin and where to focus &#8211; gain insights into the practical steps for initiating and implementing AI strategies in CX<\/p>\n<p>Amanda Halpin, Julianne Chaloux &amp; Genesys Customer<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Wrap up & Close","agenda_start_time":"13:00:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Lunch & Networking","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"<p>Plus<br \/>\nDrive our stimulator for a chance to win a Connacht Genesys Rugby Shirt #DrivenbyExperiences<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_end_date":"09\/27\/2023","event_speakers":[{"speaker_name":"Amanda Halpin","speaker_position":"Sr Manager, Commercial Operations and Strategy, Digital & AI, Genesys","speaker_description":"","speaker_image":312250,"speaker_social":false},{"speaker_name":"Alberto Pasi","speaker_position":"Director, EMEA Digital & AI Presales, Genesys","speaker_description":"","speaker_image":378606,"speaker_social":false},{"speaker_name":"Joe Smyth","speaker_position":"SVP of R&D, Digital & AI","speaker_description":"","speaker_image":376353,"speaker_social":false},{"speaker_name":"Julianne Chaloux","speaker_position":"Principal Product Manager, Genesys","speaker_description":"","speaker_image":486540,"speaker_social":false},{"speaker_name":"Marc Sassoon","speaker_position":"Principal Solution Architect Digital and AI, Genesys","speaker_description":"","speaker_image":159648,"speaker_social":false}],"event_header_image":"https:\/\/www.genesys.com\/media\/Galway-Bay4.jpg","additional_content_position":"default"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/485197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":19,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/485197\/revisions"}],"predecessor-version":[{"id":493001,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/485197\/revisions\/493001"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=485197"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=485197"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=485197"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=485197"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=485197"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=485197"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=485197"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=485197"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=485197"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=485197"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=485197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}