Find our customer experience orchestration solutions to organize a complete omnichannel journey. From the first visit to a website to managing interactions with a remote agent in a contact center. Follow use cases in the insurance, state institutions, banking and telecoms industries.<\/p>\n
<\/p>\n
Discover our innovations and technologies within an immersive customer relationship journey:<\/strong> Location: Hall 3<\/p>\n Now more than ever, customers want fast, quality responses when contacting an organization. Discover the trends which will shape the future of customer experience for private and public companies. What types of channels should be favored and for what performance (telephone, e-mail, website, chat, bot, social network, etc.)? How to improve the personalization of customer interactions thanks to artificial intelligence and omnichannel tools?<\/p>\n By Laurent Deville, Senior Manager Solutions Consultant Genesys<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"02\/06\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Use cases for Banks & Insurance","agenda_start_time":"11:40:00","agenda_end_time":"12:00:00","agenda_single_description":" Location: Hall 3<\/p>\n What role will voice play in customer interaction management in 2023 in the face of increasing digital demands? How to integrate a self-service customer journey and what are the concrete benefits? Discover real use cases for financial companies.<\/p>\n By Laurent Deville, Senior Manager Solutions Consultant Genesys<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"no_index":true,"no_follow":false,"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"MENTAT","sponsor_image":476281,"sponsor_url":"https:\/\/www.mentat.fr\/"},{"sponsor_name":"ORANGE BUSINESS","sponsor_image":476739,"sponsor_url":"https:\/\/www.orange-business.com\/fr"}]}],"additional_content_template":"a1","event_type":"cxtour","next_steps_type":"default","event_start_time":"09:30:00","event_status":"ontime","event_header_bgc":"orange","form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"disable_next_steps":false,"display_desc":false,"title_align":"left","event_partners_columns":"5","event_location":"MARRAKECH","event_venue_name":"","country":"Morocco","venue_map":{"address":"Place Bab Jdid, Place Bab Jdid, Marrakesh, Morocco","lat":31.6216349,"lng":-7.9991519,"zoom":14,"place_id":"ChIJ28cYE0Lvrw0R5OKEQLslEbo","name":"Place Bab Jdid","street_name":"Place Bab Jdid","city":"Marrakech","state":"Marrakech-Safi","post_code":"40000","country":"Morocco","country_short":"MA"},"meta_title":"GITEX AFRICA International exhibition on the latest technologies","meta_description":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_title":"GENESYS at GITEX AFRICA 2023","event_description_title":"Exhibition","event_description":"GITEX AFRICA 2023, from May 31 to June 2, is the largest technology event that brings together major publishers, governments, enterprises and financial groups to accelerate, collaborate and explore new innovations. Hello,<\/p>\n Your request to meet with one of our consultants at our booth is approved. Finally, don’t forget to use your free access code pass to the exhibition before May 19th at noon:<\/p>\n
\n\u2022 Organize efficient after-sales support and route requests to the right agent
\n\u2022 Integrate new conversational channels in a unified bold way
\n\u2022 Automate flows with AI: Self services, SVI, chatbot voicebots
\n\u2022 Boost customer acquisition with digital: intelligent FAQ, online help, engagement, and predictive routing
\n\u2022 Manage the activities of agents: WEM, forecasting, planning, coaching and gamification
\n\u2022 Use the cloud to evolve your contact center<\/p>\n"},{"agenda_group_title":"Book your seat for \"TECH TALKS\" session: Use cases BANKS & INSURANCES: The essentials for a successful and sustainable customer experience strategy.","event_agenda":[{"agenda_date":"31\/05\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Trends and future of customer experience in Africa","agenda_start_time":"15:00:00","agenda_end_time":"15:20:00","agenda_single_description":"
\r\nA curation of emerging technologies from fintech, e-commerce, cloud, CX, IoT, AI, telecom to cybersecurity will be widely presented.","disable_registration":false,"form_header_alignment":"left","form_header":"Book your meeting","form_button":"","is_external_registration":[],"form_setup":{"events_field_config":"subscribe","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000002mmIIQAY","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"
\nWe are going to call you to define a schedule for your meeting on our booth and to book your place on the Genesys’ Tech Talks session.<\/p>\n