Thank you for registering for our event. Be on the lookout for an email from “EMEA@email.genesys.com”.<\/p>\n
Genesys reserves the right to cancel any registration as needed.<\/p>\n","event_header_bgc":"orange","event_header_title":"Nordics & Baltics G-summit 2023","event_description_title":"","event_description":"The G-Summit is now fully booked and registration is closed. We look forward to a great event!
\r\n
\r\nGot a question? Email viktoria.vianden@genesys.com
\r\n","event_header_image":"https:\/\/www.genesys.com\/media\/wordpress-webb-1200x500-1.jpg","disable_registration":true,"form_header_alignment":"left","form_header":"Register by August 21st - subject to availability","form_button":"Register now","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-row","af_label":"Additional information","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Will you attend the networking reception at 5pm?","so_value":""},{"so_label":"YES","so_value":"YES"},{"so_label":"NO","so_value":"NO"}]},{"af_type":"text","af_width":false,"af_label":"Please list your food allergies \/ preferences here","af_lid":"fe462","af_lname":"reusableField02Label","af_id":"fe463","af_name":"reusableField02Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"7011T000001YwYaQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"
Thank you for registering for our event. Be on the lookout for an email from “EMEA@email.genesys.com”.<\/p>\n
Genesys reserves the right to cancel any registration as needed.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":475908,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"
The G-Summit 2023 is gathering visionaries, customers, partners and industry thought leaders from across the Nordic and Baltic region. Join us to learn from engaging speakers, panel discussions, product information sessions and customer stories which will address the topic of how to deliver Professional CX the New Bold way<\/strong>!<\/p>\n Rules for registration:<\/p>\n Got a question? Email viktoria.vianden@genesys.com<\/a><\/p>\n #GSummitNordicsBaltics<\/p>\n","cta_text":"Location map: Operaterrassen in Stockholm","cta_url":"https:\/\/goo.gl\/maps\/Dey4qRzhCutZLoje7"},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":false,"disable_sponsor_section":false,"disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"GSummitNordicsBaltics","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_end_date":"09\/06\/2023","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"06\/09\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration open","agenda_start_time":"08:15:00","agenda_end_time":"","agenda_single_description":" Register and mingle in the Partner pavilion<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome!","agenda_start_time":"09:00:00","agenda_end_time":"","agenda_single_description":" Johan Lindefors, Viktoria Vianden & Osen Akkemik, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Vision 2023 and Beyond","agenda_start_time":"09:15:00","agenda_end_time":"","agenda_single_description":" Peter Graf, Chief Strategy and Operations Officer, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer story: Nuuday A\/S - How to be the best in a competitive market","agenda_start_time":"10:00:00","agenda_end_time":"","agenda_single_description":" Staying ahead in a fiercely competitive broadband, TV and mobile market means always creating the best digital services and customer experience. Nuuday embarked on a digital customer experience transformation beyond replacing siloed systems, communications and work practices. The company expanded its use of Genesys Cloud beyond the contact center \u2014 giving staff at 40 retail stores the ability to answer calls and messages, make outbound calls, and follow up on leads.<\/p>\n As a result, it saw a 5% uplift in Net Promoter Score (NPS), improved productivity with five times more messaging conversations, and a 40% savings in technology cost and headcount. In this session Michael will tell you all about how they retired 10 legacy systems as part of their transformation to the Cloud and achieved these results.<\/p>\n Michael Stinner, Head of CX and Operations, Nuuday<\/a><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee break","agenda_start_time":"10:30:00","agenda_end_time":"","agenda_single_description":" Mingle in the partner pavilion, meet our partners, see live demos and expand your network<\/p>\n","agenda_session_speakers":false},{"agenda_title":"WEM - how to elevate your employee experiences","agenda_start_time":"11:00:00","agenda_end_time":"","agenda_single_description":" In this session you will learn about how delivering exceptional experiences doesn\u2019t stop with the customer \u2014 today\u2019s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. It focuses on the human side of your contact center to improve employee engagement. And it simplifies operations while increasing efficiency.<\/p>\n Paul Turner, Workforce engagement innovation lead, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer story: Swedbank - a modern and available bank with focus on exceptional customer experiences ","agenda_start_time":"11:30:00","agenda_end_time":"","agenda_single_description":" Swedbank offers loans, payments and savings to simplify everyday financial life for individuals and companies. Swedbank has its roots in the Swedish savings bank movement, which dates back to 1820. Swedbank has 7 million private customers and 550 000 corporate customers in their four home markets; Sweden, Estonia, Latvia and Lithuania.<\/p>\n In this session Jakob and Martin will take you through how moving their contact centres across all home markets to the cloud is key to improve availability and realization of their omni-channel strategy.<\/p>\n Swedbank will talk about why they decided to move to Genesys Cloud and the ongoing implementation. Swedbank will also discuss the benefits they experience compared to having an on-premises solution, such as cost efficiency and how their employees experience their new solution.<\/p>\n Jakob Palmblad, Strategic Transformation Lead and Martin Nilsson, Head of Communication Solutions at Swedbank<\/a><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch","agenda_start_time":"12:00:00","agenda_end_time":"","agenda_single_description":" Enjoy a stand-up lunch while mingling in the Partner pavilion<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys solution update","agenda_start_time":"13:00:00","agenda_end_time":"","agenda_single_description":" In this session you will learn about the latest product innovation from Genesys, the roapmap of Genesys Cloud and much more.<\/p>\n Merijn te Booij, General Manager, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer story: Estonian Energy \u2013 How to achieve simplicity within a complex contact center ","agenda_start_time":"13:45:00","agenda_end_time":"","agenda_single_description":" Estonian Energy is an international energy company owned by the Republic of Estonia, with operations across 5 European countries. They are on a journey to zero with their customers, and their goal is to achieve carbon-neutral electricity production by 2035. As part of this sustainability journey they believe in choosing the most emission effective solutions for evert part of the company, and therefore for them, a Cloud experience platform is the way to go.<\/p>\n In this session Kaido will talk about the benefits they see from using Genesys Cloud. He will also discuss how to make it work for people with no IT background, so team leads and CC leads can adjust settings themselves on the go. In addition Kaido will explain how Estonian Energy achieve simplicity by reusing the same logic in their platform setup across different countries, while still fulfilling local market needs.<\/p>\n\n