Thank you for registering, we will soon send you more information about the event. Please check for email from this address if not received automatically: EMEA@email.genesys.com<\/p>\n
Note that Genesys reserves the right to cancel any registration as needed.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Join us and learn about the latest trends and innovations in CX & EX","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/7-ZUH-7KZW0 "},"text_content":{"sub_title_h4":"","text_content":"
The G-Summit 2022 is gathering visionaries, customers, partners and industry thought leaders from across the Benelux region. Join us to learn from engaging speakers, panel discussions, product information sessions and customer stories which will address the topic of how to deliver exceptional customer and employee experiences. View the full agenda below and register before November 30th!<\/p>\n
<\/p>\n
* Please note agenda is subject to change.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"GSummitBenelux","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","w_tycontent":"
Thank you for registering. Note that Genesys reserves the right to cancel any registration as needed.<\/p>\n","event_speakers":[{"speaker_name":"Sarah van der Wiel","speaker_position":"Moderator G-Summit Benelux","speaker_description":"","speaker_image":456820,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/sarah-van-der-wiel-ccxp-9438418\/"}]},{"speaker_name":"Edwin Fluit","speaker_position":"Sales Director - Benelux, Genesys","speaker_description":"","speaker_image":453532,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/edwinfluit\/"}]},{"speaker_name":"Michel Delfosse","speaker_position":"Senior Manager, Enterprise Sales - Benelux & South Africa, Genesys","speaker_description":"","speaker_image":453533,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/michel-delfosse-a736866\/"}]},{"speaker_name":"Merijn te Booij","speaker_position":"GM, Workforce Engagement Management, Genesys","speaker_description":"","speaker_image":269804,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/merijntebooij\/"}]},{"speaker_name":"Nick Wingrove","speaker_position":"VP, Presales EMEA, Genesys","speaker_description":"","speaker_image":436374,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nick-wingrove-17643b\/?originalSubdomain=uk"}]},{"speaker_name":"Gilles Talbot","speaker_position":"Insurance Director, EMEA, Genesys","speaker_description":"","speaker_image":458409,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/gilles-talbot-0152a02\/"}]},{"speaker_name":"Tim Friebel","speaker_position":"Strategic Sales - Customer Journey, Genesys","speaker_description":"","speaker_image":457645,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/emmanuelgarcin\/"}]},{"speaker_name":"Abdul Hamid Ebrahim ","speaker_position":"Head of Strategic Business Consulting EMEA, Genesys","speaker_description":"","speaker_image":459361,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/abdulhamide\/"}]},{"speaker_name":"Arvid Axland","speaker_position":"Inspirational keynote speaker","speaker_description":"","speaker_image":453547,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/axland\/"}]},{"speaker_name":"Dr Phoebe Asquith","speaker_position":"Lead Psychologist and Employee Wellbeing Consultant, Sabio Group","speaker_description":"","speaker_image":459024,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/phoebe-asquith-cy63rsec\/"}]},{"speaker_name":"Maarten Copini","speaker_position":"CX Practice Lead Europe, NTT","speaker_description":"","speaker_image":458504,"speaker_social":[{"social_site_link":"https:\/\/protect-us.mimecast.com\/s\/aQL-CNk58of0w5x4WFmMnJ0?domain=linkedin.com"}]},{"speaker_name":"Karin Aalberts","speaker_position":"Head of CX & EX business consultancy practice Europe, Orange Business Services","speaker_description":"","speaker_image":458626,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/karinoenema\/"}]},{"speaker_name":"Henk Destoop","speaker_position":"Sales Unit Manager, Proximus","speaker_description":"","speaker_image":458640,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/henk-destoop-112ba2\/"}]},{"speaker_name":"Berkay Ozkose","speaker_position":"Solution Lead, Digital & AI, Genesys","speaker_description":"","speaker_image":459011,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/bozkose\/"}]},{"speaker_name":"Martijn Franssen","speaker_position":"Director Digital Customer Development, KPN","speaker_description":"","speaker_image":459160,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mfranssen\/"}]},{"speaker_name":"Brenda Williamson","speaker_position":"Global IT Service Owner and Architect, Siemens.","speaker_description":"","speaker_image":459276,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/brenda-williamson-3578367\/"}]},{"speaker_name":"Mark Janssen ACXS - COPC CX","speaker_position":"Chapter Lead Customer Dialogue at Co\u00f6peratie VGZ","speaker_description":"","speaker_image":459954,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/janssenm\/"}]},{"speaker_name":"Thom Kokhuis","speaker_position":"Head of Conversational Banking, CRM & DQ | Senior Vice President at Rabobank","speaker_description":"","speaker_image":459958,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/thomkokhuis\/"}]}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"07\/12\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Registration & Coffee","agenda_start_time":"08:45:00","agenda_end_time":"09:30:00","agenda_single_description":"
Register and mingle with our sponsors before we get started<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome at G-Summit Benelux 2022","agenda_start_time":"09:30:00","agenda_end_time":"09:40:00","agenda_single_description":"
Edwin Fluit, Michel Delfosse, Genesys & Sarah van der Wiel<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"CX maak je met klanten!","agenda_start_time":"09:40:00","agenda_end_time":"10:10:00","agenda_single_description":" Is het een trend? Is het een nieuw soort marketing? Is het onderdeel van CS? Het is customer experience. Een vakgebied dat zijn belang inmiddels bewezen heeft, en waar veel bedrijven mee stoeien om goed toe te passen. E\u00e9n ding staat vast, customer experience maak je met klanten. Echte klanten \u00e9n vertegenwoordigers van die klanten in de organisatie. Customer service heeft die vertegenwoordigers, alleen worden zij zelden zo gezien en\/of ingezet. Hoe maak je in deze tijd van digitalisering, een krappe arbeidsmarkt en stijgende kosten customer service het kloppend hart van customer experience?<\/p>\n <\/p>\n Sarah van der Wiel<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Vision & Empathy in Action","agenda_start_time":"10:10:00","agenda_end_time":"10:55:00","agenda_single_description":" Genesys believe that the best way for you to connect with your customers is through empathy. Merijn will take you through our vision and the latest trends, opinions and examples on how the world of Customer and Employee Experience is changing for everyone.<\/p>\n <\/p>\n Merijn te Booij, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee break","agenda_start_time":"10:55:00","agenda_end_time":"11:25:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"How Artificial Intelligence and Machine Learning can enhance the customer experience","agenda_start_time":"11:25:00","agenda_end_time":"11:55:00","agenda_single_description":" Why should you pick one AI solution when you can get all of them? Learn about how Genesys allows you to use the best artificial solutions suited for your needs across the market, orchestrating them to enhance the customer experience and to deliver a personalized services.<\/p>\n \u00a0<\/b><\/p>\n Berkay Ozkose<\/b>, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer story - Sabio","agenda_start_time":"11:55:00","agenda_end_time":"12:15:00","agenda_single_description":" The behavioural science of agent wellbeing: a new era of healthier more sustainable workplace cultures<\/strong><\/p>\n <\/p>\n The world of contact centres has fundamentally changed in recent years, driven by innovation in technology and AI. But what about the human experience? Have we stood still on this? Gone backwards? Are we guilty of driving a self-perpetuating cycle of hiring, burnout and attrition? This session is focused on why burnout is rife more than ever before and how we need to make a profound shift in our measurement, thinking and behaviours to drive healthier and thriving cultures. With behavioural science at the heart of this, real change can be made.<\/p>\n <\/p>\n Dr Phoebe Asquith, Sabio Group<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch","agenda_start_time":"12:15:00","agenda_end_time":"13:15:00","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer story - Cognizant","agenda_start_time":"13:15:00","agenda_end_time":"13:35:00","agenda_single_description":" A Contact Center Cloud Transformation<\/span><\/strong><\/p>\n <\/p>\n Your global centralized contact center solution is struggling to meet the demands of your customers. You need to digitally transform the infrastructure globally, but where do you start? Which platform? Which Provider? You get one shot at it. No pressure, right? With customer experience a key focus, Brenda walks us through her team’s story from scribbles on a napkin to the successful implementation with Genesys and Cognizant.<\/span><\/p>\n <\/p>\n Brenda Williamson, Siemens<\/span><\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to the Wonderful World of the WEM-Verse","agenda_start_time":"13:35:00","agenda_end_time":"14:20:00","agenda_single_description":" Would we be building the same thing for operational and people management if we could do it all over again? We think not. Join me for a journey through the wonderful parallel universe of what can be. Learn the basics, the tricks and maybe the future.<\/p>\n <\/p>\n Merijn te Booij, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Breakout sessions","agenda_start_time":"14:25:00","agenda_end_time":"15:50:00","agenda_single_description":" How can you succeed in your business by being more emotional, more human and more experiential?<\/p>\n Arvid will give you some awakening insights of how you can become more successful with an innovative experience approach. As a company and as a person. He will present a new way of thinking as well as inspirational examples on how to do it.<\/p>\n <\/p>\n Arvid Axland<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Closing remarks & wrap up","agenda_start_time":"16:40:00","agenda_end_time":"17:00:00","agenda_single_description":" Sarah van der Wiel<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking reception","agenda_start_time":"17:00:00","agenda_end_time":"18:30:00","agenda_single_description":" Mingle with your peers and ours sponsors, while enjoying drinks and fingerfood.<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Platinum","event_sponsors":[{"sponsor_name":"Cognizant","sponsor_image":456920,"sponsor_url":"https:\/\/www.cognizant.com\/be\/nl"},{"sponsor_name":"Sabio","sponsor_image":396490,"sponsor_url":"https:\/\/sabiogroup.com\/nl"}]},{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"KPN","sponsor_image":456922,"sponsor_url":"https:\/\/www.kpn.com\/zakelijk.htm#\/"},{"sponsor_name":"NTT","sponsor_image":456900,"sponsor_url":"https:\/\/services.global.ntt\/en-us\/"},{"sponsor_name":"OBS","sponsor_image":456901,"sponsor_url":"https:\/\/www.orange-business.com\/en"},{"sponsor_name":"Proximus","sponsor_image":458088,"sponsor_url":"https:\/\/www.proximus.com\/nl\/"}]},{"sponsor_tier":"Silver","custom_tier":"","event_sponsors":[{"sponsor_name":"Audiocodes","sponsor_image":457393,"sponsor_url":"https:\/\/www.audiocodes.com\/"},{"sponsor_name":"Cloudoe","sponsor_image":456923,"sponsor_url":"https:\/\/www.cloudoe.nl\/"},{"sponsor_name":"Frontline","sponsor_image":456925,"sponsor_url":"https:\/\/frontline-solutions.nl\/"}]}],"display_desc":false,"title_align":"left","ns_subtitle":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/450293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/900"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/450293\/revisions"}],"predecessor-version":[{"id":460579,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/450293\/revisions\/460579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/453907"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=450293"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=450293"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=450293"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=450293"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=450293"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=450293"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=450293"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=450293"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=450293"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=450293"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=450293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\n
\n 14.25 – 14.45<\/strong><\/td>\n Breakout 1<\/strong><\/td>\n<\/tr>\n \n Seamless Shopping Experience – Empathy as key for success in retail<\/td>\n Abdul Hamid Ebrahim, Genesys<\/td>\n<\/tr>\n \n Genesys Cloud: Delivering Empathy at Scale: What\u2019s new, what\u2019s coming\u2026<\/td>\n Nick Wingrove, Genesys<\/td>\n<\/tr>\n \n Improve CX and Reduce Costs with Journey Analytics in the Contact Center<\/td>\n Tim Friebel, Genesys<\/td>\n<\/tr>\n \n 14.45 – 15.15<\/strong><\/td>\n Coffee Break<\/strong><\/td>\n<\/tr>\n \n 15.15 – 15.30<\/strong><\/td>\n Breakout 2<\/strong><\/td>\n<\/tr>\n \n Driving customer value by virtualizing your contact center platform<\/td>\n Martijn Franssen, KPN<\/td>\n<\/tr>\n \n How to become a legendary brand for your customers<\/td>\n Karin Aalberts, Orange Business Services<\/td>\n<\/tr>\n \n Labor shortages are here to stay – And it’s impacting your CX<\/td>\n Maarten Copini, NTT<\/td>\n<\/tr>\n \n 15.35 – 15.50<\/strong><\/td>\n Breakout 3<\/strong><\/td>\n<\/tr>\n \n Making EX and CX work together in retail<\/td>\n Henk Destoop, Proximus<\/td>\n<\/tr>\n \n Financial services panel discussion<\/td>\n Gilles Talbot, Genesys<\/td>\n<\/tr>\n \n Visiting partner pavilion<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","agenda_session_speakers":false},{"agenda_title":"Keynote - How to design meaningful experiences","agenda_start_time":"15:55:00","agenda_end_time":"16:40:00","agenda_single_description":"