{"id":446767,"date":"2022-09-02T04:07:24","date_gmt":"2022-09-02T11:07:24","guid":{"rendered":"https:\/\/www.genesys.com\/events\/genesys-cx-leadership-summit"},"modified":"2022-11-03T09:42:50","modified_gmt":"2022-11-03T16:42:50","slug":"genesys-cx-leadership-summit","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-cx-leadership-summit","title":{"rendered":"Genesys Leadership Summit"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1665486741666{padding-top: 8rem !important;padding-bottom: 8rem !important;background-image: url(https:\/\/www.genesys.com\/media\/cafe_royal_v2.png?id=453553) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p><strong>15-17\/11\/2022<\/strong><\/p>\n<h1 class=\"text-secondary\">Genesys LEADERSHIP SUMMIT<\/h1>\n<h5>Hotel Caf\u00e9 Royal, London<\/h5>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001YqIaQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/446767\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en-gb\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/446767\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"446767\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Email\" placeholder=\"Email\">\n        <label for=\"fe192\">Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><input type=\"hidden\" name=\"reusableField02Label\" id=\"fe462\" value=\"If someone will make travel arrangements on your behalf, please enter their name and email address here\"><div class=\"form-row el_field row-textarea form-floating\"><textarea name=\"reusableField02Value\" id=\"fe463\" rows=\"2\" style=\"height: 100px\" aria-label=\"If someone will make travel arrangements on your behalf, please enter their name and email address here.\" class=\"form-control el_field elq-item-input not-required\" placeholder=\"If someone will make travel arrangements on your behalf, please enter their name and email address here.\"><\/textarea><label for=\"fe463\">If someone will make travel arrangements on your behalf, please enter their name and email address here.<\/label><\/div><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Please check this box if you are interested in registering but your company prohibits you from attending as our guest. The Genesys events team will contact you regarding your options.\"><div class=\"single-checkbox-row form-row white-box not-required \" data-value=\"\"><input type=\"checkbox\" class=\"el_field not-required\" name=\"reusableField01Value\" id=\"fe461\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe461\">Please check this box if you are interested in registering but your company prohibits you from attending as our guest. The Genesys events team will contact you regarding your options.<\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Event\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Genesys Leadership Summit\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/446767\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Register\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Register\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you card p-2&#8243;]Thank you for registering for the Genesys Leadership Summit November 15-17, 2022, at the Hotel Caf\u00e9 Royal, London. We look forward to seeing you there! Please reach out to <a href=\"mailto:lara.booth@genesys.com\">Lara.Booth@genesys.com<\/a> with any questions.[\/vc_column_text]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only vc_custom_1661193227931  \" ><div class=\"card-body\"><p class=\"text-14 mb-0\"><em>Due to the exclusive nature of this event, this invitation is being extended to you personally. Completing this form does not guarantee your event acceptance. This invitation is non-transferable without approval from Genesys.<\/em><\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Accelerate your CX innovation strategy for 2023<\/h3>\n<p style=\"text-align: center;\">Customer Experience business leaders face daunting new challenges when it comes to providing a full, omnichannel, end-to-end customer journey. The Genesys Leadership Summit is designed to advance your knowledge in the latest industry trends and innovations while exploring how the current economy and cultural shifts will impact CX in the future. <strong>Join this exclusive community<\/strong> <strong>of CX leaders November 15-17 to fast track your CX digital transformation journey.<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Putting customers, and employees, at the centre of CX orchestration is a critical component to better managing the end-to-end customer journey and the overall success of your business. But this isn\u2019t the only one that matters.<\/p>\n<p>The Genesys Leadership Summit is the event where you will <strong>learn the latest industry trends and innovations<\/strong> from thought leaders and CX industry influencers while exploring how the current <strong>economy and cultural shifts will impact CX<\/strong> in the future.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;453554&#8243; alignment=&#8221;right&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;453555&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]The summit provides the chance to <strong>engage with peers<\/strong> who have recently undergone changes to their CX orchestration, and <strong>have open, frank conversations about \u2018lessons learned\u2019<\/strong> and what they would do differently if they were doing it again.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22385685%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1661196303998{padding-top: 10rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h4 style=\"text-align: center;\">We&#8217;ve structured the event to maximise your ability to:<\/h4>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>Fastrack your CX digital transformation journey and get a head start on your strategy going into the new year<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>Expand your CX network with new peer, thought leader and influencer relationships, plus get face time with Tony Bates and the Genesys executive leadership team<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>Learn the latest trends and innovations direct from thought leaders, influencers and other industry experts<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>Take part in peer discussions on topics important to you and your organisation\u2019s CX journey. Have open, frank conversations about \u2018lessons learned\u201d from those who have \u201dbeen there, done that\u201d<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><p>Have a little bit of fun. We\u2019ve got a few ideas up our sleeve to help you connect with your peers while enjoying the full charm of this historic hotel.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22434974%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243; el_class=&#8221;bgc-white py-2 card&#8221;]<style type='text\/css'>\r .accordion-content-details { border-bottom: 1px solid #E3E3E3; padding-top: 1rem; padding-bottom: 1rem; } .accordion-content-details .session-time p, .accordion-title .title p { margin-bottom: 0 !important; }\r <\/style><div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Agenda<\/h2><p class=\"text-22 sub-heading\">We are hard at work creating a meaningful, discussion-based agenda full of value for you. Explore the timeline below and check back soon for full session details. Agenda is subject to change.<\/p><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Tuesday, 15 November 2022<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">06:30 pm \u2013 07:30 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Welcome Reception<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">07:30 pm \u2013 10:30 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Dinner<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wednesday, 16 November 2022<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">08:00 am \u2013 09:00 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Breakfast<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">09:00 am \u2013 09:30 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Welcome &amp; Introductions &#8211; Merijn te Booij, GM WEM Practice<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">09:30 am \u2013 10:00 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Empathy in Action &#8211; Yasser El-Haggan, Senior Vice President &amp; Field CTO,<\/p>\n<p>Join Genesys CEO Tony Bates for a thoughtful discussion on empathy and the importance of employee experience in delivering superior customer experience. In this session, we\u2019ll explore how consumer and employee expectations are changing and the right approach to achieving success in the experience economy. We\u2019ll discuss how organisations can develop actionable systems of empathy; where organisations are along the path to becoming empathy-centric, and the biggest gaps to reaching their goals.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">10:00 am \u2013 10:40 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Digital Innovation &amp; Journey Orchestration &#8211; Elcenora Martinez, VP Digital &amp; AI Innovations<\/p>\n<p>Customers and employees want to be delighted with smooth, effortless, personalised experiences, not only while interacting in the contact centre, but before they get there and after they leave. This full visibility underpins an enduring focus on connected data and the delivery of empathy across all experiences. Learn how customers are delivering frictionless familiarity in every customer experience today and the power of the platform to support digital empowerment and deliver effortless innovation.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">10:40 am \u2013 11:00 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\"><em>Coffee Break<\/em><\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">11:00 am \u2013 11:30 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Welcome to the Wonderful World of the WEM-Verse &#8211; Merijn te Booij, GM WEM Practice<\/p>\n<p>Would we be building the same thing for operational and people management if we could do it all over again? We think not. Merijn takes you on a journey through the wonderful parallel universe of what can be. Learn the basics, the tricks and maybe the future.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">11:30 pm \u2013 12:00 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Genesys: A Future Proof Partnership &#8211; Brian Swartz, CFO<\/p>\n<p>As our CFO, Brian will share a CFO\u2019s perspective on the broader economic environment and how organizations can continue to invest in turbulent conditions. As a market leader in the CX arena, Brian will share \u2018Why Genesys, Why Now\u2019.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">12:30 pm \u2013 12:45 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Siemens Healthineers &#8211; Customer Testimonial &#8211; Jochen Hostalka, VP IT, Siemens Healthineers<\/p>\n<p>Siemens Healthineers is a global leader for medical equipment and services with more than 50,000 employees and representation in over 70 countries. In his current position, Jochen and his global team are driving the digital transformation of Siemens Healthineers\u00b4 global Customer Service. The organisation is determined to be \u201cAlways On. Always in touch\u201d with their customers. Genesys is a key pillar in the strategy to establish a strong and global Digital Core. Within 7 months Healthineers harmonised 3 legacy call centres and onboarded more than 2,000 agents around the world including main sites in USA, Germany &amp; China. Today they have 4200 agents live in 42 countries. Genesys delivers unknown levels of transparency and flexibility and is transforming Healthineers\u00b4 way of communication with customers and partners.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">12:45 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\"><em>Lunch<\/em><\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">01:45 pm \u2013 02:15 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Customer Testimonial &#8211; TBC<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">02:15 pm \u2013 02:45 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Analyst Perspective on the Future of CX &#8211; Adrian Swinscoe, Independent Analyst<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">02:45 pm \u2013 03:15 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">&#8220;Welcome to Genesys&#8221; &#8211; Now What? &#8211; Neil O&#8217;Donoghue, SVP Professional Services &amp; Customer Success<\/p>\n<p>Neil O\u2019Donoghue, our SVP of Customer Success and Services will talk about our Customer engagement model with you, from the early stages of starting a project all the way through your journey as you grow and deliver your CX strategy in your organisation.<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">03:15 am \u2013 04:00 am<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Customer panel &#8211; Siemens, Sage, OVO, Virgin Atlantic<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">04:00 pm \u2013 06:00 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">One-on-One&#8217;s<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p>&nbsp;<\/p>\n<p class=\"text-mid-gray text-14 font-weight-bold\">06:30 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\"><em>Pre Dinner Drinks<\/em><\/p>\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">07:00 pm<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\"><em>Dinner<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Thursday, 17 November 2022<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">AM<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Breakfast at Leisure<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Opportunity for additional 1:1&#8217;s as required &#8211; either with Genesys Execs or Genesys customers<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\">\n<p class=\"text-mid-gray text-14 font-weight-bold\">AM\/PM<\/p>\n<\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">Departures for all<\/p>\n<\/div>\n<\/div>\n<div class=\"accordion-content-details\">\n<div class=\"session-time\"><\/div>\n<div class=\"session-title\">\n<p class=\"text-22 font-weight-regular mb-1\">\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>[vc_column_text el_class=&#8221;pt-2 px-2&#8243;]PLEASE NOTE: We understand your time is valuable. If you need to leave the event early, we\u2019ve structured the schedule so that the activities and lunch on Thursday are optional. If you are able to join us however, we promise you\u2019ll get tremendous value out of this unstructured time with your peers.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Speakers<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Check back soon for a full list of speakers, influencers and CX leaders.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;457082&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;220px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Shane Cough<\/h5>\n<p style=\"text-align: center;\">VP Global Sales-Pointillist, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;457084&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;220px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Yasser El-Haggan<\/h5>\n<p style=\"text-align: center;\">Senior Vice President &amp; Field CTO, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;383994&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Brian Swartz<\/h5>\n<p style=\"text-align: center;\">Chief Financial Officer, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;450308&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Merijn te Booij<\/h5>\n<p style=\"text-align: center;\">GM WEM Practice, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;457083&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;80%&#8221;][vc_column_text css=&#8221;.vc_custom_1667471413292{padding-top: 20px !important;}&#8221;]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Neil O&#8217;Donoghue<\/h5>\n<p style=\"text-align: center;\">SVP Customer Success &amp; Services EMEA, Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;449537&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;200px&#8221; el_class=&#8221;mb-1&#8243;][vc_column_text]<\/p>\n<h5 class=\"mb-0\" style=\"text-align: center;\">Jochen Hostalka<\/h5>\n<p style=\"text-align: center;\">Senior Vice President IT &#8211; Customer &amp; Enterprise Services, Siemens Healthineers<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;457152&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;50%&#8221;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\"><\/h5>\n<h5 style=\"text-align: center;\">Adrian Swinscoe<\/h5>\n<p class=\"text-body-medium break-words\" style=\"text-align: center;\">Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22437236%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">Frequently asked questions<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Are all expenses paid for?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>All expenses are covered apart from travel and any personal incidentals. This includes accommodations, meals, and offsite activities.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What happens after I register?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Soon after registration, you will receive a confirmation email. That will be followed by a form where you can provide travel details and dietary restrictions.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">What if I have additional questions?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Please email Lara.Booth@genesys.com with any questions and a member of the team will get back to you.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Hotel Caf\u00e9 Royal<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"info-box__title info-box__title--general c-appeared c-appeared--done\">A London address like no other<\/h2>\n<p>The Genesys Leadership Summit will take place at the luxurious <a href=\"https:\/\/www.hotelcaferoyal.com\/\" target=\"_blank\" rel=\"noopener\">Hotel Caf\u00e9 Royal<\/a>.<\/p>\n<p>Ideally situated where St. James\u2019, Mayfair and Soho converge, this luxury hotel on Regent Street has an unparalleled setting. For over 150 years, the Caf\u00e9 Royal has welcomed those who make a difference, from Oscar Wilde and Winston Churchill to Princess Diana and David Bowie. The only place in London to convene, converse, and celebrate.<\/p>\n<p>Genesys will book all accommodations on your behalf.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;453349&#8243; css=&#8221;.vc_custom_1665486087412{margin-right: -120px !important;}&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1665486741666{padding-top: 8rem !important;padding-bottom: 8rem !important;background-image: url(https:\/\/www.genesys.com\/media\/cafe_royal_v2.png?id=453553) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;thank-you card p-2&#8243;]Thank you for registering for the Genesys Leadership Summit November 15-17, 2022, at the Hotel Caf\u00e9 Royal, London. We look forward to seeing you there! Please reach out to Lara.Booth@genesys.com with any questions.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text] Accelerate your CX [&hellip;]<\/p>\n","protected":false},"author":920,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[55],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17096,17121,17123],"class_list":["post-446767","events","type-events","status-publish","hentry","event_type-genesys-events","tax_priority-55","tax_segment-enterprise-en-gb","tax_segment-midsized-en-gb","tax_segment-smb-en-gb"],"acf":{"asset_expiration":"","w_tycontent":"<p>Thank you for registering for the Genesys Leadership Summit. We can&#8217;t wait to see you at the St. Regis Deer Valley Resort November 7 &#8211; 10, 2022. Be on the lookout for an email from <a href=\"mailto:genesysevents@genesys.com\">genesysevents@genesys.com<\/a> that includes detailed information on transportation, accommodations, meals, offsite activity choices, and more. In the meantime, if you have any questions, please email <a href=\"mailto:genesysevents@genesys.com\">genesysevents@genesys.com<\/a>.<\/p>\n","event_description_title":"Accelerate your CX innovation strategy for 2023","event_description":"Customer Experience business leaders face daunting new challenges when it comes to providing a full, omnichannel, end-to-end customer journey. The Genesys Leadership Summit is designed to advance your knowledge in the latest industry trends and innovations while exploring how the current economy and cultural shifts will impact CX in the future. Join this exclusive community of CX leaders November 7-10 to fastrack your CX digital transformation journey. ","additional_form_content":"<p><em>Due to the exclusive nature of this event, this invitation is being extended to you personally. Completing this form does not guarantee your event acceptance. This invitation is non-transferable without approval from Genesys.<\/em><\/p>\n","event_header_title":"Genesys Leadership Summit","event_venue_address":"The St. Regis Deer Valley, Deer Valley Drive East, Park City, UT, USA","form_header":"Save your seat!","event_end_date":"11\/17\/2022","event_start_date":"11\/15\/2022","event_header_image":"https:\/\/www.genesys.com\/media\/ES-2018-06-20-DV-Scenic-036-JPG.webp","external_registration_link":"https:\/\/www.enterpriseconnect.com\/orlando","event_content_template":"e","text_content":{"sub_title_h4":"","text_content":"<p><span data-contrast=\"none\">Putting customers, and employees, at the center of CX orchestration is a critical component to better managing the end-to-end customer journey and the overall the success of your business. But this isn\u2019t the only one that matters.\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The Genesys Leadership Summit is <\/span><i><span data-contrast=\"none\">the<\/span><\/i><span data-contrast=\"none\"> event where you will learn the latest industry trends and innovations from industry leading analysts and thought leaders while exploring how the current economy and cultural shifts will impact CX in the future.\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><span data-contrast=\"none\">\u202f<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The summit provides the chance to engage with peers who have recently undergone changes to their CX orchestration, and have open, frank conversations about \u2018lessons learned\u2019 and what they would do differently if they were doing it again. You will also participate in peer to peer think tank sessions on topics important to you and your CX journey to drive a better customer experience for your business.<\/span><\/p>\n","cta_text":"Learn more","cta_url":""},"text_content_2":{"sub_title_h4":"We've structured the event to maximize your ability to:\u202f","text_content":"<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Fastrack your CX digital transformation journey and get a head start on your strategy going into the new year<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Take part in peer discussions on topics important to you and your organization\u2019s CX journey. Have open, frank conversations about \u2018lessons learned\u201d from those who have \u201dbeen there, done that\u201d<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Expand your CX network with new peer, analyst and influencer relationships, plus get face time with Tony Bates and the Genesys executive leadership team<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Learn the latest trends and innovations direct from leading analysts, influencers and other industry experts<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Have a little bit of fun. We&#8217;ve got a number of &#8216;off the clock&#8217; activities planned to help you connect with your peers in a recreational setting in beautiful Deer Valley, Utah<\/li>\n<\/ul>\n","cta_text":"","cta_url":""},"text_content_3":{"sub_title_h4":"Genesys DX\u2122","text_content":"<p><strong>Deliver effortless, connected and personalized experiences<\/strong><\/p>\n<p>Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform\u2122 to optimize CX and improve digital containment, contact center performance and more.<\/p>\n","cta_text":"Learn more","cta_url":"https:\/\/www.genesys.com\/genesys-dx"},"event_speakers":[{"speaker_name":"Tony Bates","speaker_position":"Chairman and CEO, Genesys","speaker_description":"","speaker_image":384006,"speaker_social":false},{"speaker_name":"Peter Graf","speaker_position":"Chief Strategy Officer, Genesys","speaker_description":"","speaker_image":376809,"speaker_social":false},{"speaker_name":"Brian Swartz","speaker_position":"Chief Financial Officer, Genesys","speaker_description":"","speaker_image":383994,"speaker_social":false},{"speaker_name":"Scott Cravotta","speaker_position":"EVP, Customer Success, Genesys","speaker_description":"","speaker_image":384005,"speaker_social":false},{"speaker_name":"Elcenora Martinez","speaker_position":"Global Vice President, Digital, AI & Cloud Product Marketing, Genesys","speaker_description":"","speaker_image":377355,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"We are hard at work creating a meaningful, discussion-based agenda full of value for you.","event_agenda":[{"agenda_date":"07\/11\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Welcome Reception","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Dinner","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]},{"agenda_date":"08\/11\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome & Introductions","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"The Experience Index","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Experience & Journey Orchestration","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Story","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Lunch","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Story","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Employee Experience & Optimization","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Experience Orchestration with Tony Bates","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Break","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Customer Panel","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Free\/Personal Time","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Dinner","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]},{"agenda_date":"09\/11\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Welcome - 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This includes transportation to and from the airport, accommodations, meals, offsite activities, etc. Additional details, including information on when and where to book your flight will be provided in your confirmation email.<\/span><\/p>\n"},{"faq_question":"How do I book my flight?","faq_answer":"<p>Flight details will be provided in your confirmation email.<\/p>\n"}],"additional_content_template":"a1","event_type":"xperience","next_steps_type":"default","event_status":"ontime","event_header_bgc":"orange","form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"disable_next_steps":false,"meta_title":"","meta_description":"","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_location":"Regent Street, London","event_venue_name":"Hotel Caf\u00e9 Royal","country":"United Kingdom","venue_map":{"address":"Caf\u00e9 Royal, Regent Street, London, UK","lat":51.510042,"lng":-0.135853,"zoom":14,"place_id":"ChIJQy-oHNQEdkgRQ3s3p0WcmBs","name":"Caf\u00e9 Royal","street_number":"68","street_name":"Regent Street","street_name_short":"Regent St.","city":"London","state":"England","post_code":"W1B 4DY","country":"United Kingdom","country_short":"GB"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"hide","disable_chat":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"disable_registration":false,"form_header_alignment":"left","form_button":"","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YpQrQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering for the Genesys Leadership Summit November 7 &#8211; 10, 2022, at the St. Regis Deer Valley, Park City, UT. We look forward to seeing you there! Please reach out to <a href=\"mailto:genesysevents@genesys.com\">genesysevents@genesys.com<\/a> with any questions.<\/p>\n"},"disable_content_section":false,"event_title_group":{"title":"Overview","sub_title":""},"media_content":{"select_media":"image","content_image":444393,"content_video":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_title_group":{"title":"The St. Regis Deer Valley Resort","sub_title":""},"additional_media_content":{"select_media":"image","content_image":444020,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: calc(1rem + 10px); color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px;\">The Genesys Leadership Summit will take place at the world-renowned <a style=\"box-sizing: border-box; background-color: transparent; text-decoration-line: none; color: #ff4f1f;\" href=\"https:\/\/www.deervalley.com\/plan-your-trip\/explore-lodging\/st-regis-deer-valley\">St. Regis Deer Valley.<\/a> This AAA Five Diamond mountainside retreat has access to a world of year-round outdoor sports in the vibrant town of Park City.<\/p>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; line-height: calc(1rem + 10px); color: #4e5054; font-family: Roboto, sans-serif; font-size: 18px;\">Amenities also include the 14,000 square-foot Rem\u00e8de Spa, a 3,000 square-foot fitness facility overlooking a year-round, outdoor, bi-level pool flanked with hot tubs with serene mountain views. 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