{"id":441266,"date":"2022-07-25T02:54:17","date_gmt":"2022-07-25T09:54:17","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=441266"},"modified":"2022-09-29T06:35:26","modified_gmt":"2022-09-29T13:35:26","slug":"genesys-g-summit-uki-2022","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-g-summit-uki-2022","title":{"rendered":"GENESYS G-SUMMIT UKI 2022"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-441266","events","type-events","status-publish","hentry"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"gsummit","event_status":"ontime","event_start_date":"10\/04\/2022","event_end_date":"10\/04\/2022","event_location":"IET London: Savoy Place, London, UK","event_venue_name":"","country":"United Kingdom","venue_map":{"address":"IET London: Savoy Place, London, UK","lat":51.5099502,"lng":-0.1192353,"zoom":14,"place_id":"ChIJiz0gJ8oEdkgRdpOgLgi-neE","street_number":"2","street_name":"Savoy Place","street_name_short":"Savoy Pl","city":"London","state":"England","post_code":"WC2R 0BL","country":"United Kingdom","country_short":"GB"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"cobalt","event_header_title":"GENESYS G-SUMMIT UKI 2022","event_description_title":"","event_description":"Join us on the 4th of October 2022 at our UKI G-Summit, live in London. You will meet your peers, learn from industry experts and customers.
\r\n
\r\nRegistration is now closed.
\r\n
\r\n","event_header_image":"https:\/\/www.genesys.com\/media\/london_22.jpg","disable_registration":true,"form_header_alignment":"center","form_header":"","form_button":"Registration closing today","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe460","af_name":"reusableField01Label","af_required":"required","af_opt_design":"stacked","af_value":"How did you hear about the event","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"How did you hear about the event?","af_lid":"","af_lname":"","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Select option","so_value":""},{"so_label":"Social Media","so_value":"Social Media"},{"so_label":"Genesys invitation","so_value":"Genesys invitation"},{"so_label":"Partner invitation","so_value":"Partner invitation"}]},{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe464","af_name":"reusableField03Label","af_required":"required","af_opt_design":"stacked","af_value":"If you received a partner invitation please select partner.","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"Did you receive a Partner invitation? If so please select Partner","af_lid":"","af_lname":"","af_id":"fe465","af_name":"reusableField03Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Select Partner","so_value":""},{"so_label":"BSL","so_value":"BSL"},{"so_label":"BT","so_value":"BT"},{"so_label":"Connect","so_value":"Connect"},{"so_label":"DigitalWell","so_value":"DigitalWell"},{"so_label":"Formation Tech","so_value":"Formation Tech"},{"so_label":"IPI","so_value":"IPI"},{"so_label":"IST","so_value":"IST"},{"so_label":"Kerv","so_value":"Kerv"},{"so_label":"Maintel","so_value":"Maintel"},{"so_label":"NTT","so_value":"NTT"},{"so_label":"OBS","so_value":"OBS"},{"so_label":"QPC","so_value":"QPC"},{"so_label":"Sabio","so_value":"Sabio"},{"so_label":"Tata Communications","so_value":"Tata Communications"},{"so_label":"TTEC","so_value":"TTEC"},{"so_label":"Verizon","so_value":"Verizon"},{"so_label":"Other","so_value":"Other"},{"so_label":"N\/A","so_value":"N\/A"}]}]},"cust_form_id":"","form_cid":"7011T000001YoYrQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you for registering, we will soon send you more information about the event. Please check for email from this address if not received automatically: EMEA@email.genesys.com<\/p>\n

Note that Genesys reserves the right to cancel any registration as needed.<\/p>\n

* This is an end-user event, if you are a Genesys Partner please register for the Partner-Summit on October 5.<\/a><\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Join us and learn about the latest trends and innovations in CX & EX","sub_title":""},"media_content":{"select_media":"video","content_image":false,"content_video":"https:\/\/www.youtube.com\/embed\/LLAW6Yu7ELM"},"text_content":{"sub_title_h4":"","text_content":"

The G-Summit 2022 is gathering visionaries, customers, partners and industry thought leaders from across the UK and Ireland region. Join us to learn from engaging speakers, panel discussions, product information sessions and customer stories which will address the topic of how to deliver exceptional customer and employee experiences. View the full agenda below and register before September 30th, we have a few seats left!<\/p>\n

 <\/p>\n

* This is an end-user event, if you are a Genesys Partner please register for the Partner-Summit<\/a> on October 5.
\n** Please note agenda is subject to change.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","w_tycontent":"

Thank you for registering. Note that Genesys reserves the right to cancel any registration as needed.<\/p>\n","event_speakers":[{"speaker_name":"EJ Cay","speaker_position":"VP, UKI, Genesys","speaker_description":"","speaker_image":443554,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ejcay\/"}]},{"speaker_name":"Martin Hill-Wilson","speaker_position":"CX Mentor, Brainfood Consulting","speaker_description":"","speaker_image":364676,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/customermanagement\/"}]},{"speaker_name":"Helen Briggs","speaker_position":"Senior Vice President and GM EMEA","speaker_description":"","speaker_image":392425,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/helen-briggs-b462709\/"}]},{"speaker_name":"Jill Scott MBE","speaker_position":"EURO 2022 Lionesses Midfielder","speaker_description":"","speaker_image":447471,"speaker_social":false},{"speaker_name":"Peter Graf","speaker_position":"EVP & Chief Strategy Officer, Genesys","speaker_description":"","speaker_image":91401,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/peterggraf\/"}]},{"speaker_name":"Ceri Davies","speaker_position":"Manager of Customer Centre - Digital Engagement Strategy, Virgin Atlantic","speaker_description":"","speaker_image":444240,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ceri-davies-headhubs\/"}]},{"speaker_name":"Nick Wingrove","speaker_position":"VP, Presales EMEA, Genesys","speaker_description":"","speaker_image":436374,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nick-wingrove-17643b\/?originalSubdomain=uk"}]},{"speaker_name":"Merijn te Booij","speaker_position":"GM, Workforce Engagement Management, Genesys","speaker_description":"","speaker_image":269804,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/merijntebooij\/"}]},{"speaker_name":"Amy King","speaker_position":"Business Psychologist and Head of Wellbeing, Sabio","speaker_description":"","speaker_image":450303,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/amycharlotteking\/"}]},{"speaker_name":"Shane Cough","speaker_position":"VP Global Sales-Pointillist, Genesys","speaker_description":"","speaker_image":444237,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/shanecough\/"}]},{"speaker_name":"Alexander Michael","speaker_position":"Vice President, Global Practice Area Leader, Frost & Sullivan","speaker_description":"","speaker_image":445223,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alex-m\/"}]},{"speaker_name":"Manan Sagar","speaker_position":"Vertical Sales - Global Insurance Industry Leader, Genesys","speaker_description":"","speaker_image":444239,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/manan-sagar-b534a81b\/"}]},{"speaker_name":"Nick Fisher","speaker_position":"Director of Sales & Customer Service, CMO Group","speaker_description":"","speaker_image":439691,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nick-fisher-uk\/"}]},{"speaker_name":"Gilles Talbot","speaker_position":"Insurance Director, EMEA, Genesys","speaker_description":"","speaker_image":313575,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/gilles-talbot-0152a02\/"}]},{"speaker_name":"Richard Bassett","speaker_position":"Digital & AI Sales Lead, EMEA, Genesys","speaker_description":"","speaker_image":444504,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ribassett\/"}]},{"speaker_name":"Louise Smith","speaker_position":"Chair of the Board, Innovate Finance","speaker_description":"","speaker_image":451298,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/louise-smith-70b72a14\/"}]}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"04\/10\/2022","agenda_tab_label":"","agenda_details":[{"agenda_title":"Breakfast & Registration","agenda_start_time":"08:30:00","agenda_end_time":"","agenda_single_description":"

Enjoy breakfast and mingle with our sponsors before we get started<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome!","agenda_start_time":"09:30:00","agenda_end_time":"","agenda_single_description":"

EJ Cay, Genesys & Martin Hill-Wilson, Brainfood Consulting<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Vision & Empathy in Action","agenda_start_time":"09:45:00","agenda_end_time":"","agenda_single_description":"

Genesys believe that the best way for you to connect with your customers is through empathy. Peter will take you through our vision and the latest trends, opinions and examples on how the world of Customer and Employee Experience is changing for everyone.<\/p>\n

 <\/p>\n

Peter Graf, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Industry Perspective - Pivoting Experience Management To Remain Relevant","agenda_start_time":"10:10:00","agenda_end_time":"","agenda_single_description":"

More than ever, customers and colleagues need responsive organisations. Ones that are tuned into individual priorities now emerging from a world full of uncertainties. Loyalty and well-being have never been more closely coupled. This is the new chemistry of experience management. From service design to the technology enablement of experiences, everything must work together. Making outcomes easy to reach.<\/p>\n

It is time to step up again.<\/p>\n

 <\/p>\n

Martin Hill-Wilson, Brainfood Consulting<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Keynote \u2013 Genesys Digital & AI","agenda_start_time":"10:30:00","agenda_end_time":"","agenda_single_description":"

Genesys Digital & AI can deliver huge benefits to businesses at speed and at scale. Hear the latest updates on our recent releases, and how this can deliver incremental value across all your customer engagement channels.<\/p>\n

 <\/p>\n

Richard Bassett, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Speakers\u2019 Corner ","agenda_start_time":"10:50:00","agenda_end_time":"","agenda_single_description":"

Solutions Pavilion<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Story - Virgin Atlantic Airways","agenda_start_time":"11:15:00","agenda_end_time":"","agenda_single_description":"

As one of the leading airlines in the world with innovation at the heart of their brand values, Virgin Atlantic Airways embarked on their customer service digital transformation in 2018. Having integrated voice, web chat, messaging apps and social media on the Genesys platform, they can now deliver truly omnichannel experiences that not only increase customer satisfaction but help their agents work much more effectively. With 40% of their customer contacts now taking place on digital channels hear first-hand how Virgin Atlantic Airways turned their contact centre into a value centre.<\/p>\n

 <\/p>\n

Ceri Davies, Virgin Atlantic Airways<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Welcome to the Wonderful World of the WEM-Verse ","agenda_start_time":"11:35:00","agenda_end_time":"","agenda_single_description":"

Would we be building the same thing for operational and people management if we could do it all over again? We think not. Join me for a journey through the wonderful parallel universe of what can be. Learn the basics, the tricks and maybe the future.<\/p>\n

 <\/p>\n

Merijn te Booij, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"The behavioural science of agent wellbeing: a new era of healthier more sustainable workplace cultures","agenda_start_time":"11:55:00","agenda_end_time":"","agenda_single_description":"

The world of contact centres has fundamentally changed in recent years, driven by innovation in technology and AI. But what about the human experience? Have we stood still on this? Gone backwards? Are we guilty of driving a self-perpetuating cycle of hiring, burnout and attrition? This session is focused on why burnout is rife more than ever before and how we need to make a profound shift in our measurement, thinking and behaviours to drive healthier and thriving cultures. With behavioural science at the heart of this, real change can be made.<\/p>\n

 <\/p>\n

Amy King, Business Psychologist and Head of Wellbeing, Sabio<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Keynote \u2013 Contact Centre Orchestration\/Customer Journey Orchestration ","agenda_start_time":"12:15:00","agenda_end_time":"","agenda_single_description":"

Customer-centric companies rely on the Pointillist by Genesys solution to improve every contact centre experience, increase customer and employee satisfaction, boost contact centre performance and reduce cost to serve. In this session you’ll learn how you can measure & monitor omnichannel experiences both within and beyond the contact centre to deliver frictionless, connected experiences and orchestrate actions that maximise journey success.<\/p>\n

\u00a0<\/strong><\/p>\n

Shane Cough, Pointillist<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Lunch & Speakers\u2019 Corner\/Insurance Roundtable ","agenda_start_time":"12:35:00","agenda_end_time":"","agenda_single_description":"

Solutions Pavilion<\/strong><\/p>\n

 <\/p>\n

Insurance Roundtable (Invitation Only) <\/strong><\/p>\n

Leveraging technology to address Insurance business challenges.<\/p>\n

 <\/p>\n

During our time together we will discuss how AI technology and other innovations are becoming the new normal, and how many financial firms are shifting their roles from being payers to partners by redefining customer experience.<\/p>\n

This is a unique opportunity to hear from our insurance experts at Genesys and share your views with other EMEA industry leaders.<\/p>\n

 <\/p>\n

Gilles Talbot, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Customer Story - CMO Stores","agenda_start_time":"14:00:00","agenda_end_time":"","agenda_single_description":"

As the UK\u2019s largest online-only retailer of building materials, the CMO Group has been a disruptor in the construction sector since inception. With one of their main USP\u2019s being their industry leading and knowledgeable customer service, hear why they chose Genesys as their long term strategic partner and how they are utilising the Genesys platform to transform their service offering to customers, improve their agent experience, bring siloed processes and contact channels together, and seamlessly integrate new acquisitions into their group.<\/p>\n

 <\/p>\n

Nick Fisher, CMO Stores<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Partner Keynote ","agenda_start_time":"14:20:00","agenda_end_time":"","agenda_single_description":"

Details to be added soon!<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Analyst Speaker","agenda_start_time":"14:40:00","agenda_end_time":"","agenda_single_description":"

The Consumer Reinvented.\u00a0 Trends in Customer Experience 2022 and Beyond.<\/p>\n

 <\/p>\n

Alexander Michael, Frost & Sullivan<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Genesys Cloud","agenda_start_time":"15:00:00","agenda_end_time":"","agenda_single_description":"

Learn about the power of Genesys Cloud, our all-in-one contact center that unifies customer and agent experiences, allowing you to listen, predict, act, and learn from your customers so that you can deliver Empathy at scale. In this session you will learn about the solution and what it can do for you as a customer, today and tomorrow.<\/p>\n

 <\/p>\n

Nick Wingrove, Genesys<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Coffee Break & Speakers\u2018 Corner ","agenda_start_time":"15:20:00","agenda_end_time":"","agenda_single_description":"

Solutions Pavilion<\/strong><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Panel Discussion - Partners in Transformation","agenda_start_time":"15:45:00","agenda_end_time":"","agenda_single_description":"

Meeting the demands of today and tomorrow<\/p>\n

Through digital innovations, insurers, retailers, banks, telcos and government are shifting toward an \u201cas-a-service\u201d model, empowering customers and employees. Leaders across industry sectors are leveraging these innovations to deliver dynamic customer experiences and leapfrog the competition.<\/p>\n

Hear from industry sector leaders as they discuss:<\/p>\n