{"id":392423,"date":"2021-08-18T05:27:49","date_gmt":"2021-08-18T12:27:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=392423"},"modified":"2021-09-29T04:38:54","modified_gmt":"2021-09-29T11:38:54","slug":"genesys-g-summit-uki-2021","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-g-summit-uki-2021","title":{"rendered":"Genesys G-Summit UKI 2021"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":49,"featured_media":392718,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-392423","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit","tax_priority-54"],"acf":{"event_type":"gsummit","event_status":"ontime","event_start_date":"10\/05\/2021","event_start_time":"09:00:00","event_end_date":"10\/05\/2021","event_location":"Virtual","event_venue_name":"Genesys-g-summit-uki-2021","country":"United Kingdom","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"event_header_title":"","event_description_title":"Welcome to G-Summit UKI 2021","event_description":"Join us on the 5th October for G-Summit UKI, a conference for all our customers, partners and future customers. ","disable_registration":false,"form_header_alignment":"center","form_header":"Save your spot","form_button":"Register now","is_external_registration":["External Registration"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YYT0","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Thank you – check your email for the event details and be sure to whitelist the alias @email.genesys.com<\/strong><\/p>\n"},"additional_form_content":"

*Attendence is dependent on Genesys approval, and a registration can be cancelled by Genesys at any time<\/p>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Checkout the agenda below","sub_title":""},"media_content":{"select_media":"video","content_image":369733,"content_video":"https:\/\/www.youtube.com\/embed\/pM8C8vcShs0"},"text_content":{"sub_title_h4":"","text_content":"

In these challenging times it\u2019s more important than ever before to make customers feel remembered, heard and understood. Hosted by Helen Briggs, Genesys SVP and GM EMEA, attendees will be inspired by Genesys speakers like Olivier Jouve and Peter Graf, alongside CX industry expert Martin Hill-Wilson and inspirational keynote speaker Jimmy Nelson and many more.<\/p>\n

There will also be the opportunity to hear for Genesys partners and experts in select business sessions, where you can dive deeper into solutions, partner offerings and customer case studies.<\/p>\n

We hope you will take the time to join us and learn from Genesys and our Customers about how you can delivery AI-powered personal experiences.
\nView the full agenda below and register today!<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":392726,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"M j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"The CX event in the UKI in 2021. Join to learn about how to improve your customers and employees experiences using the latest technology.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"#GSummitME","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"

Thanks for registering for\u00a0<\/span>Genesys Virtual G-summit UKI<\/span>. Please check your email for the event details and be sure to whitelist the alias <\/span><\/span><\/span><\/span>@email.genesys.com<\/span><\/span><\/b>\u00a0and\u00a0<\/span><\/span>@on24event.com<\/span><\/span><\/b>\u00a0to ensure successful email delivery.<\/span><\/span><\/p>\n

We look forward to seeing you there!<\/p>\n","event_header_image":"https:\/\/www.genesys.com\/media\/london_venue-scaled.jpg","event_speakers":[{"speaker_name":"Mark Knowles","speaker_position":"Director, Enterprise Sales, Genesys","speaker_description":"","speaker_image":399713,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mknowles3\/"}]},{"speaker_name":"Mark Armstrong ","speaker_position":"Sr. Director, Commercial Sales, Genesys","speaker_description":"","speaker_image":399714,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mark-armstrong-719111a\/"}]},{"speaker_name":"Helen Briggs","speaker_position":"SVP & GM EMEA, Genesys","speaker_description":"","speaker_image":392425,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/helen-briggs-b462709\/"}]},{"speaker_name":"Martin Hill-Wilson","speaker_position":"Customer Service & AI Engagement Strategist, Brainfood Consulting","speaker_description":"","speaker_image":392427,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/customermanagement\/"}]},{"speaker_name":"Peter Graf","speaker_position":"Chief Strategy Officer, Genesys","speaker_description":"","speaker_image":324899,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/peterggraf\/"}]},{"speaker_name":"Olivier Jouve","speaker_position":"Executive Vice President & General Manager of Genesys Cloud, Genesys","speaker_description":"","speaker_image":210334,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/ojouve\/"}]},{"speaker_name":"Jimmy Nelson","speaker_position":"Photographer, keynote speaker, Jimmy Nelson Foundation","speaker_description":"","speaker_image":392428,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jimmynelsonofficial\/"}]},{"speaker_name":"Claire Carroll","speaker_position":"Head of Sales and Service, The Co-op","speaker_description":"","speaker_image":395365,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/claire-carroll-0507a410\/"}]},{"speaker_name":"Andrew Griffith","speaker_position":"Program Manager, Customer Delivery Strategy, Irish Life","speaker_description":"","speaker_image":399715,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/andrewfxgriffith\/"}]},{"speaker_name":"Jack Roberts, TechStyle ","speaker_position":"Director, EU Planning and Technology, Techstyle EMEA ","speaker_description":"","speaker_image":399716,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jack-roberts-a135555a\/ "}]},{"speaker_name":"Matt Connolly","speaker_position":"Product Manager\/Head of Digital Content, Optimisation & AI at Legal & General","speaker_description":"","speaker_image":399717,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/matt-connolly-ba3b30a\/"}]},{"speaker_name":"Julian Barrow","speaker_position":"Sales & Marketing Director, Foehn ","speaker_description":"","speaker_image":399718,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/julian-barrow\/"}]}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"05\/10\/2021","agenda_tab_label":"","agenda_details":[{"agenda_title":"British Summer Time (BST)","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

08.45<\/strong> Intro, DJ Noir
\n09:00<\/strong> Welcome to G-Summit UKI 2021, Mark Armstrong & Mark Knowles, UKI Sales Leadership, Genesys\u00a0<\/em>
\n09:05<\/strong> Keynote, Genesys Vision 2021 & Beyond, Peter Graf, Chief Strategy Officer, Genesys<\/em>
\n09:35<\/strong> Genesys Customer Panel with Irish Life, Legal & General, TechStyle and Foehn, Helen Briggs, SVP & GM EMEA, Genesys<\/em>
\n10:10<\/strong>\u00a0Break
\n10:15 <\/strong>Introduction of G-Summit Part 2, Martin Hill-Wilson, Customer Service & AI Engagement Strategist, Brainfood Consulting<\/em>
\n10:20<\/strong>\u00a0Guest Keynote, Back to Humanity in a Changing World, Jimmy Nelson, Photographer, Keynote Speaker, Jimmy Nelson Foundation<\/em>
\n10:50<\/strong>\u00a0Customer Case Study, Future of the Contact Centre; Anything, Anywhere, Brilliantly, Claire Carroll, The Co-op<\/em>
\n11:15<\/strong>\u00a0Break
\n11:20 <\/strong>UK CX Trends, Martin Hill-Wilson, Brainfood Consulting<\/em>
\n11:50<\/strong>\u00a0Fuelled for the Future; Transforming Customer and Employee Experiences, Olivier Jouve, Executive Vice President & General Manager of Genesys Cloud, Genesys<\/em>
\n12:10<\/strong> Wrap-up and close, Martin Hill-Wilson, Brainfood Consulting<\/em>
\n12:20<\/strong> Outro, DJ Noir<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":"

SPECIAL GUEST!<\/strong>
\nBritish photographer Jimmy Nelson will take all attendees into an amazing story. Jimmy Nelson has spent a lifetime documenting indigenous people all over the world and now in a world in an identity crisis, his work is more relevant than ever. Watch the Jimmy Nelson Awareness Video here<\/a><\/p>\n"}],"event_venue_address":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"TTEC","sponsor_image":378721,"sponsor_url":"https:\/\/www.ttec.com\/emea"},{"sponsor_name":"IPIntegration","sponsor_image":394784,"sponsor_url":"https:\/\/ipintegration.com\/"},{"sponsor_name":"Kervgroup","sponsor_image":395239,"sponsor_url":"https:\/\/www.kervgroup.com\/"},{"sponsor_name":"Sabio","sponsor_image":396490,"sponsor_url":"https:\/\/sabiogroup.com\/"},{"sponsor_name":"Eleven","sponsor_image":396491,"sponsor_url":"https:\/\/makeiteleven.com\/"},{"sponsor_name":"Business Systems","sponsor_image":398950,"sponsor_url":"https:\/\/bslgroup.com\/"},{"sponsor_name":"BT","sponsor_image":398954,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/OLaMCR65Lvizmw28C9wrsB?domain=globalservices.bt.com"},{"sponsor_name":"Orange Business Services","sponsor_image":398951,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/qk1iCW6j8AiWwovjsxqcGr?domain=orange-business.com"},{"sponsor_name":"CX Index","sponsor_image":398960,"sponsor_url":"https:\/\/cxindex.com\/"},{"sponsor_name":"Verizon","sponsor_image":399499,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/tTMLCW6j8AiWkk7xH6ARFX?domain=verizon.com"},{"sponsor_name":"eMite","sponsor_image":397253,"sponsor_url":"https:\/\/www.emite.com\/"},{"sponsor_name":"PCI Pal","sponsor_image":397254,"sponsor_url":"https:\/\/www.pcipal.com\/"},{"sponsor_name":"WFM Buddy","sponsor_image":348459,"sponsor_url":"https:\/\/www.wfmbuddy.com\/"},{"sponsor_name":"Shelf","sponsor_image":397844,"sponsor_url":"https:\/\/shelf.io\/"},{"sponsor_name":"Clarisys Global Ltd ","sponsor_image":398318,"sponsor_url":"https:\/\/clarisys.com\/"},{"sponsor_name":"Noralogix","sponsor_image":398949,"sponsor_url":"https:\/\/www.noralogix.com\/"},{"sponsor_name":"Cyara","sponsor_image":399500,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/6He7CJ67PkiDRY3wcVCryM?domain=cyara.com"}]}],"external_registration_link":"https:\/\/reg.genesys-emea.events\/events\/g_summit_uki","event_header_bgc":"orange","enable_external_utm":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/392423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/49"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/392423\/revisions"}],"predecessor-version":[{"id":400569,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/392423\/revisions\/400569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/392718"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=392423"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=392423"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=392423"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=392423"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=392423"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=392423"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=392423"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=392423"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=392423"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=392423"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=392423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}