{"id":365384,"date":"2021-04-23T03:18:34","date_gmt":"2021-04-23T10:18:34","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=365384"},"modified":"2021-08-23T01:47:59","modified_gmt":"2021-08-23T08:47:59","slug":"genesys-g-summit-middle-east-2021","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-g-summit-middle-east-2021","title":{"rendered":"Genesys G-summit Middle-East 2021"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":678,"featured_media":374294,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-365384","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-g-summit","tax_priority-54"],"acf":{"event_type":"gsummit","event_status":"ontime","event_start_date":"05\/25\/2021","event_start_time":"13:00:00","event_end_date":"05\/25\/2021","event_location":"Virtual","event_venue_name":"Genesys-g-summit-middle-east-2021","country":"Kuwait","venue_map":false,"hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"event_header_title":"","event_description_title":"Welcome at G-Summit Middle East 2021","event_description":"Genesys will organize on 25 May G-Summit Middle East, a virtual conference for all our customers, partners and new organizations. In these challenging times it\u2019s more important than ever before to make customers feel remembered, heard and understood. Attendees will get inspired by Genesys speakers like Mohamed Afifi, Peter Graf, Merijn te Booij and more, by customer success stories from the Middle East region and entertained by Digital Performance Artist Simon Pierro.","disable_registration":false,"form_header_alignment":"center","form_header":"Save your spot","form_button":"Register now","is_external_registration":["External Registration"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001YYT0","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":false,"ar_custom_title":"","ar_url":false,"ar_custom_url":"","custom_ty":"

Thank you – check your email for the event details and be sure to whitelist the alias @email.genesys.com<\/strong><\/p>\n"},"additional_form_content":"

*Attendence is dependent on Genesys approval, and a registration can be cancelled by Genesys at any time<\/p>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Checkout the agenda below","sub_title":""},"media_content":{"select_media":"video","content_image":369733,"content_video":"https:\/\/www.youtube.com\/embed\/A_6Xz5f7Iu4"},"text_content":{"sub_title_h4":"","text_content":"

We hope you will take the time to join us and learn from Genesys and our Customers about how AI, Workforce Engagement and a contact center in the Cloud can help improve your Customer Experiences.<\/p>\n

You will hear from Genesys Chief Strategy Officer Peter Graf about our vision for the future. And IDC, the independent Analyst firm, will talk about the importance of focusing on employee experiences, as a way to get happier customers. View the full agenda below and register today!<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":371815,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"M j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"The CX event in the Middle-East in 2021. Join to learn about how to improve your customers and employees experiences using the latest technology.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"#GSummitME","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"

Thanks for registering for\u00a0<\/span>Genesys Virtual G-summit Nordic & Baltic<\/span>. Please check your email for the event details and be sure to whitelist the alias <\/span><\/span><\/span><\/span>@email.genesys.com<\/span><\/span><\/b>\u00a0and\u00a0<\/span><\/span>@on24event.com<\/span><\/span><\/b>\u00a0to ensure successful email delivery.<\/span><\/span><\/p>\n

We look forward to seeing you there!<\/p>\n","event_header_image":"https:\/\/www.genesys.com\/media\/iStock-1127546593-1-scaled.jpg","event_speakers":[{"speaker_name":"Peter Graf","speaker_position":"Chief Strategy Officer, Genesys","speaker_description":"","speaker_image":323039,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/peterggraf\/"}]},{"speaker_name":"Julian Raabe ","speaker_position":"Expert Partner at McKinsey & Company; Leading Customer Operations in WE","speaker_description":"","speaker_image":375844,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dr-julian-raabe\/"}]},{"speaker_name":"Mohamed Afifi","speaker_position":"Managing Director, Genesys Middle East","speaker_description":"","speaker_image":365389,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/mohamedafifi\/"}]},{"speaker_name":"Brian Bischoff","speaker_position":"SVP, Genesys Cloud Commercial Operations","speaker_description":"","speaker_image":162508,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/atalayaktas\/"}]},{"speaker_name":"Merijn te Booij","speaker_position":"GM, Workforce Engagement Management, Genesys","speaker_description":"","speaker_image":165309,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/merijntebooij\/"}]},{"speaker_name":"Alberto Pasi","speaker_position":"Strategic Solutions Director, Genesys Italy","speaker_description":"","speaker_image":375841,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alberto-pasi-4aa1092\/"}]},{"speaker_name":"Nick Wingrove","speaker_position":"VP, Solution Consulting, Genesys EMEA","speaker_description":"","speaker_image":364202,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nick-wingrove-17643b\/"}]},{"speaker_name":"John Hernandez","speaker_position":"Executive Vice President and General Manager of Genesys","speaker_description":"","speaker_image":357519,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/johnher2010\/"}]},{"speaker_name":"Simon Pierro","speaker_position":"Digital Performance Artist \/ iPad Magician","speaker_description":"","speaker_image":369724,"speaker_social":false},{"speaker_name":"DJ Noir ","speaker_position":"G-Summit DJ","speaker_description":"","speaker_image":373297,"speaker_social":false},{"speaker_name":"Markus Hedwig","speaker_position":"Associate Partner, McKinsey","speaker_description":"","speaker_image":376399,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dr-markus-hedwig-a2584143\/"}]},{"speaker_name":"Sanjay Khanna","speaker_position":"Chief Information Officer, RAKBANK","speaker_description":"","speaker_image":378289,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/sanjay-khanna-2436a316\/"}]}],"event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"25\/05\/2021","agenda_tab_label":"","agenda_details":[{"agenda_title":"Gulf Standard Time (GST)","agenda_start_time":"","agenda_end_time":"","agenda_single_description":"

12.45<\/strong> Intro, DJ Noir
\n13:00<\/strong> Welcome to G-Summit Middle East 2021
\nMohamed Afifi, Managing Director, Genesys Middle East<\/em>
\n13:05<\/strong> Genesys Vision 2021 & Beyond
\nPeter Graf, Chief Strategy Officer, Genesys<\/em>
\n13:30<\/strong> CX Trends 2021 in the Middle East
\nJulian Raabe Markus Hedwig, McKinsey\u00a0<\/em>
\n13:45<\/strong> Break
\n13:50 <\/strong>Introduction of G-Summit block 2, Mohamed Afifi, Genesys
\n13:55<\/strong> Genesys AI: Delivering Customer and Employee Experiences Effectively, Efficiently and Profitably
\nAlberto Pasi, <\/em>Strategic Solutions Director, Genesys Italy<\/em>
\n14:15<\/strong> RAKBank vision for CX\/EX, Sanjay Khanna, RAKBank<\/em>
\n14:30<\/strong> Magic Digital Times in the Middle East
\nSimon Pierro, Digital Performance Artist \/ iPad Magician<\/em>
\n14:40<\/strong> Workforce Engagement: A Visionary Overview
\nMerijn te Booij GM, Workforce Engagement Management, Genesys
\n<\/em>15:00<\/strong> Break
\n15:05<\/strong> Introduction of G-Summit block 3, Mohamed Afifi, Genesys
\n15:10<\/strong> The Future of Cloud Customer Experience, Brian Bischoff, Genesys<\/em>
\n15:30<\/strong> Genesys; Providing Flexibility with Control, John Hernandez, Genesys & Julien Bertin, Microsoft
\n15:50 <\/strong>A Journey to the Cloud, Nick Wingrove, Genesys<\/em>
\n16:10<\/strong>\u00a0Break
\n16:15 <\/strong>Introduction of G-Summit block 4, Mohamed Afifi, Genesys<\/em>
\n16:20 <\/strong>Delivering Customer Excellence, Nihal Hakeem, Provis Estate Management<\/em>
\n16:35<\/strong> Magic Digital Times & Genesys Middle East Awards Ceremony 2021, Simon Pierro & Mohamed Afifi, Genesys iPad Magician<\/em>
\n17:10 <\/strong><\/em>Close G-Summit Middle East 2021, Mohamed Afifi, Genesys
\n<\/em>17.30 <\/strong><\/em>Outro
\n<\/em><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":"

SPECIAL GUEST!<\/strong>
\nSimon Pierro is the iPad Magician, a digital magician without parallel. Performing his magic tricks worldwide from Hong Kong to Hollywood, he takes audiences to places they\u2019ve never been, using a technological marvel they know and love\u2026 an iPad. Enjoy Simon\u2019s \u2018unforgettable\u2019, \u2018mind-blowing\u2019 and \u2018unique\u2019 magic moments during G-Summit Middle East.<\/p>\n"}],"event_venue_address":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"CCR","sponsor_image":374013,"sponsor_url":"https:\/\/www.ccr.group\/en\/"},{"sponsor_name":"CSInfocomm","sponsor_image":374604,"sponsor_url":"https:\/\/www.csinfocomm.com\/"},{"sponsor_name":"Tafaseel","sponsor_image":374936,"sponsor_url":"https:\/\/tafaseel.ae\/"},{"sponsor_name":"Hadef Information Technology","sponsor_image":374941,"sponsor_url":"https:\/\/hadefit.com\/"},{"sponsor_name":"Majorel","sponsor_image":374947,"sponsor_url":"https:\/\/www.majorel.com\/"},{"sponsor_name":"IST Networks","sponsor_image":375406,"sponsor_url":"https:\/\/www.istnetworks.com\/"},{"sponsor_name":"Raya Information Technology","sponsor_image":375407,"sponsor_url":"https:\/\/raya-it.net\/"},{"sponsor_name":"Microsoft","sponsor_image":375821,"sponsor_url":"https:\/\/www.microsoft.com\/en-gulf\/"},{"sponsor_name":"Mckinsey & Company","sponsor_image":375823,"sponsor_url":"https:\/\/www.mckinsey.com\/"},{"sponsor_name":"2P Perfect Presentation","sponsor_image":375827,"sponsor_url":"https:\/\/www.2p.com.sa\/"},{"sponsor_name":"Al-Futtaim Technologies","sponsor_image":376397,"sponsor_url":"https:\/\/afet.com\/"},{"sponsor_name":"NCR","sponsor_image":376646,"sponsor_url":"https:\/\/www.ncr.com\/"},{"sponsor_name":"Orange Business Services","sponsor_image":376659,"sponsor_url":"https:\/\/www.orange-business.com\/en"},{"sponsor_name":"C Square","sponsor_image":376881,"sponsor_url":"https:\/\/protect-us.mimecast.com\/s\/hgS2CPN5Yqt2r6lQuz7RDi?domain=csquare.co"},{"sponsor_name":"Servion","sponsor_image":377759,"sponsor_url":"https:\/\/servion.com\/"},{"sponsor_name":"Link Development","sponsor_image":377819,"sponsor_url":"https:\/\/www.linkdevelopment.com\/en-us\/"},{"sponsor_name":"TTEC","sponsor_image":378721,"sponsor_url":"https:\/\/www.ttec.com\/"}]}],"external_registration_link":"https:\/\/reg.genesys-emea.events\/events\/g-summit_me","enable_external_utm":false,"event_header_bgc":"orange"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/365384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/678"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/365384\/revisions"}],"predecessor-version":[{"id":394760,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/365384\/revisions\/394760"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/374294"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=365384"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=365384"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=365384"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=365384"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=365384"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=365384"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=365384"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=365384"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=365384"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=365384"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=365384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}