{"id":361251,"date":"2021-02-11T08:26:21","date_gmt":"2021-02-11T16:26:21","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=361251"},"modified":"2021-07-30T02:46:36","modified_gmt":"2021-07-30T09:46:36","slug":"genesys-virtual-g-summit-nordic-baltic-2021","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/genesys-virtual-g-summit-nordic-baltic-2021","title":{"rendered":"Genesys Virtual G-summit Nordic & Baltic 2021"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":364755,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-361251","events","type-events","status-publish","has-post-thumbnail","hentry","tax_priority-54"],"acf":{"event_type":"gsummit","event_status":"virtual","event_start_date":"04\/14\/2021","event_start_time":"13:00:00","event_end_date":"04\/14\/2021","event_location":"Virtual","event_venue_name":"","country":"Virtual","venue_map":false,"no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"event_header_title":"","event_description_title":"","event_description":"We are happy to invite you to join our virtual event starting at 13.00 CET on April 14th. Register here and learn about Customer Experience trends in the \u201cnew normal\u201d, solution updates and how the need for leading with empathy with both employees and customers is more important than ever.
\r\n
\r\nCant make the date? Register anyway and you will get an email afterwards with a link to the recording.
\r\n
\r\nGot a question? Contact viktoria.vianden@genesys.com ","disable_registration":false,"form_header_alignment":"left","form_header":"Save your spot","form_button":"Register now","is_external_registration":[],"form_setup":{"events_field_config":"hot","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001kzuvQAA","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Thank you – check your email for the event details and be sure to whitelist the alias @email.genesys.com<\/strong>\u00a0and\u00a0@on24event.com<\/strong> – we’ll see you soon!<\/p>\n"},"additional_form_content":"

*Attendence is dependent on Genesys approval, and a registration can be cancelled by Genesys at any time<\/p>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Checkout the agenda below","sub_title":""},"media_content":{"select_media":"image","content_image":364183,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

We hope you will take the time to join us and learn about how AI, Workforce Engagement and a contact center in the Cloud can help improve your Customer Experiences.<\/p>\n

You will learn from our customers Electrolux and Releasy,\u00a0 Genesys Cheif Strategy Office Peter Graf and IDC, the independent Analyst firm. View the full agenda below and register today!<\/p>\n","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"M j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"The CX event in the Nordics & Baltics in 2021. Join to learn about how to improve your customers and employees experiences using the latest technology.","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","w_tycontent":"

Thanks for registering for\u00a0<\/span>Genesys Virtual G-summit Nordic & Baltic<\/span>. Please check your email for the event details and be sure to whitelist the alias <\/span><\/span><\/span><\/span>@email.genesys.com<\/span><\/span><\/b>\u00a0and\u00a0<\/span><\/span>@on24event.com<\/span><\/span><\/b>\u00a0to ensure successful email delivery.<\/span><\/span><\/p>\n

We look forward to seeing you there!<\/p>\n","event_header_image":"https:\/\/www.genesys.com\/media\/Event-LP-Banner-Image-1920x1230-Navy.png","event_speakers":[{"speaker_name":"Peter Graf","speaker_position":"Chief Strategy Officer, Genesys","speaker_description":"","speaker_image":323039,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/peterggraf\/"}]},{"speaker_name":"Martin Sundblad","speaker_position":"Research Manager, IDC Nordics","speaker_description":"","speaker_image":364192,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/martinsundblad\/"}]},{"speaker_name":"Harald Niels van Driel ","speaker_position":"Business Transformation Manager Consumer Channels AI, Omnichannel and VOC, Electrolux","speaker_description":"","speaker_image":368911,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/harald-niels-van-driel\/"}]},{"speaker_name":"Elcenora Martinez","speaker_position":"Global VP, Product Management AI, Genesys","speaker_description":"","speaker_image":230312,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/elcenora\/"}]},{"speaker_name":"Joakim Skalberg","speaker_position":"Senior Principal Solution Consultant, Genesys Nordics\/Baltics","speaker_description":"","speaker_image":364193,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/joakimskalberg\/"}]},{"speaker_name":"Anton Valentiner","speaker_position":"Business Development Manager, Releasy","speaker_description":"","speaker_image":364197,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/anton-valentiner\/"}]},{"speaker_name":"Merijn te Booij","speaker_position":"GM, Workforce Engagement Management, Genesys","speaker_description":"","speaker_image":165309,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/merijntebooij\/"}]},{"speaker_name":" James Baker","speaker_position":"Principal Solution Consultant, Genesys Nordics\/Baltics","speaker_description":"","speaker_image":132206,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/jambak\/"}]},{"speaker_name":"Regis Mace","speaker_position":"Director Solutions Consultant, Genesys Nordics\/Baltics","speaker_description":"","speaker_image":132208,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/regismace\/"}]},{"speaker_name":"Nick Wingrove","speaker_position":"VP, Solution Consulting, Genesys EMEA","speaker_description":"","speaker_image":364202,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/nick-wingrove-17643b\/"}]},{"speaker_name":"Viktoria Vianden","speaker_position":"Senior Marketing Manager, Genesys Nordics & Baltics","speaker_description":"","speaker_image":361724,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/viktoria-vianden-041b69\/"}]}],"event_agenda_group":[{"agenda_group_title":"13.00 Genesys Vision in 2021 and beyond","event_agenda":false,"additional_agenda_content":"

Speaker: Peter Graf, Chief Strategy Officer, Genesys<\/p>\n"},{"agenda_group_title":"13.25 IDC: Why would an employee-centric culture improve customer focus?","event_agenda":false,"additional_agenda_content":"

Customer focus and customer experience has become a norm in the Nordic and Baltic region. As work culture is less about employee wellbeing and more about productivity and ability to keep up in the frantic pace of digital transformation, employee experience becomes a main ingredient in CX. Operational excellence is already a part of any 360 degree customer experience, now workplace and employee experience need to be brought in to optimize investments.<\/p>\n

 <\/p>\n

Speaker: Martin Sundblad, Research Manager, IDC Nordics<\/p>\n"},{"agenda_group_title":"13.50 Things to Know on Your Road to AI","event_agenda":false,"additional_agenda_content":"

Customers expect a smooth, personalized experience when they engage with you, on whichever channel they choose, whether the resource is human or bot. Today\u2019s contact center doesn\u2019t need to be a cost center. With AI, you\u2019ll deliver customer and employee experiences effectively, efficiently \u2014 and profitably.<\/p>\n

 <\/p>\n

Speaker: Elcenora Martinez, Global VP, Product Management, AI<\/span>, Genesys<\/p>\n"},{"agenda_group_title":"14.10 Customer story: Releasy \u2013 how SL use AI to improve customer experiences","event_agenda":false,"additional_agenda_content":"

Releasy, together with Genesys, wanted to create a voicebot that included both a business value and a great customer experience. The voicebot that was implemented for Releasy\u2019s customer SL on October first has exactly this. A solution where the customer can plan their journey with Stockholm\u2019s public transport, get simple questions answered fast, and seamlessly be transferred to a customer service agent when needed.\u00a0 To ensure further development the solution is scalable and built for future development based on the customer’s needs.<\/p>\n

 <\/p>\n

Speaker: Anton\u00a0Valentiner,\u00a0Business Development Manager, Releasy AB<\/p>\n"},{"agenda_group_title":"14.35 The future of Experience - within Workforce Management","event_agenda":false,"additional_agenda_content":"

What if you could make your routing domains dance in unison with your Workforce Engagement Management capabilities? If you could make your agents more central input than a fixed output to your plans. If you could manage and engage in a new world as the future of work is different, whichever way you turn. If you could finally escape complexity and continuously improve. What if your customers recognize that? Genesys believes the next decade will finally change some ancient old paradigms, ones that hold us back because we always did it that way. Join us for some radical discussions.<\/p>\n

 <\/p>\n

Speaker: Merijn te Booij, GM, Workforce Engagement Management, Genesys<\/p>\n"},{"agenda_group_title":"15.00 Customer story: Electrolux - Provide a simply outstanding consumer Journey","event_agenda":false,"additional_agenda_content":"

Electrolux was able to execute its vision and strategy using Genesys Cloud and Google CC AI.\u00a0When the company changed their business model to improve end consumer communication, they needed a new Omnichannel Contact Center Solution and a new CX strategy for the 23 countries in which they operate.<\/p>\n

Elextrolux has chosen Genesys Cloud to replace multiple siloed, legacy, on-prem solutions and start them on their omnichannel journey. Google AI plays a key role in driving self-service with chatbots & voicebots from the outset, and Predictive Engagement is also in play with strong stats from early KPI’s to share.<\/p>\n

 <\/p>\n

Speaker: Harald Niels van Driel, Business Transformation Manager Consumer Channels AI, Omnichannel and VOC, Electrolux<\/p>\n"},{"agenda_group_title":"15.20 Summary - Transition to Break-outs","event_agenda":false,"additional_agenda_content":""},{"agenda_group_title":"15.30 Breakout 1 - Genesys Cloud 2021 and beyond","event_agenda":false,"additional_agenda_content":"

Learn about the latest development of the Genesys Cloud solution<\/p>\n

 <\/p>\n

Speaker: James Baker, Principal Solution Consultant, Genesys Nordics\/Baltics<\/p>\n"},{"agenda_group_title":"15.30 Breakout 2 - Genesys 2021 and beyond","event_agenda":false,"additional_agenda_content":"

Learn about the latest development of the Genesys solution<\/p>\n

 <\/p>\n

Speaker: Joakim Skalberg, Senior Principal Solution Consultant, Genesys Nordics\/Baltics<\/p>\n"},{"agenda_group_title":"15.30 Breakout 3 - Genesys PureConnect 2021 and beyond","event_agenda":false,"additional_agenda_content":"

Learn about the latest development of the Genesys PureConnect solution<\/p>\n

 <\/p>\n

Speaker: Regis Mace, Director Solutions Consultant, Genesys Nordics\/Baltics<\/p>\n"},{"agenda_group_title":"15.30 Breakout 4 - Benefits of moving to the Cloud","event_agenda":false,"additional_agenda_content":"

What are the benefits of having your contact center in the Cloud? Join this session and learn how it gives you access to constant innovation and business agility.<\/p>\n

 <\/p>\n

Speaker: Nick Wingrove, VP, Solution Consulting, Genesys EMEA<\/p>\n"},{"agenda_group_title":"16.00 The End","event_agenda":false,"additional_agenda_content":""}],"event_venue_address":"","event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"","event_sponsors":[{"sponsor_name":"Indicate me - provides a 360 view of customer service through a user-friendly dashboard, to improve performance and increase quality","sponsor_image":226262,"sponsor_url":"http:\/\/indicate-me.com\/"},{"sponsor_name":"WFM Buddy - The most intuitive smartphone app for Genesys WFM. Used by Nordea and DNB Bank in the Nordics","sponsor_image":251553,"sponsor_url":"https:\/\/www.wfmbuddy.com\/"},{"sponsor_name":"GlobalConnect - Together with its end-to-end connectivity services, GlobalConnect provides secure private cloud and public cloud Contact Center solutions","sponsor_image":364746,"sponsor_url":"https:\/\/www.globalconnect.se\/tjanster\/kontaktcenter"},{"sponsor_name":"Telia - With a broad set of services, including Genesys and professional services, Telia is able to cover all your CX business needs","sponsor_image":364972,"sponsor_url":"https:\/\/www.telia.fi\/business\/customer-service\/contact-us?intcmp=b2b-liidilomake-in-english "},{"sponsor_name":"Orange Business Services - Leverage our consulting expertise, global network, end-to-end service approach and innovation capabilities to elevate customer engagement","sponsor_image":368298,"sponsor_url":"https:\/\/www.orange-business.com\/en\/focus\/genesys"}]}],"event_header_bgc":"orange"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/361251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/374"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/361251\/revisions"}],"predecessor-version":[{"id":391623,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/361251\/revisions\/391623"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media\/364755"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=361251"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=361251"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=361251"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=361251"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=361251"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=361251"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=361251"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=361251"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=361251"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=361251"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=361251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}