{"id":251228,"date":"2020-03-11T08:36:43","date_gmt":"2020-03-11T15:36:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=251228"},"modified":"2020-12-03T08:58:07","modified_gmt":"2020-12-03T16:58:07","slug":"g-summit-nordics-baltics-in-the-cloud","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/en-gb\/events\/g-summit-nordics-baltics-in-the-cloud","title":{"rendered":"G-Summit Nordics &#038; Baltics in the Cloud"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-251228","events","type-events","status-publish","hentry"],"acf":{"event_type":"gsummit","event_start_date":"04\/02\/2020","event_end_date":"04\/02\/2020","event_location":"Virtual event","event_venue_name":"","country":"Virtual","venue_map":false,"no_link":[],"event_link":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"disable_chat":false,"event_header_title":"","event_description_title":"Make every Moment Count","event_description":"We are happy to invite you to join our virtual event (replacing the physical G-summit planned in Stockholm). Register and join us at 13.00 CET on April 2nd and learn from Genesys and Google about new innovations and the latest trends within Customer Experience, such as the benefits of AI and the Cloud.<br \/>\r\n<br \/>\r\nCant make the date? Register anyway and you will get an email afterwards with a link to the recording.<br \/>\r\n<br \/>\r\nPlease contact viktoria.vianden@genesys.com if you have any questions.","disable_registration":true,"form_header":"","form_button":"Register Now","is_external_registration":["External Registration"],"external_registration_link":"https:\/\/event.on24.com\/wcc\/r\/2221643\/B779AA9206AB21C5AF6714F1DA2E9BC3","additional_form_content":"<p>Please click here to register for the online virtual event<\/p>\n","event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":false,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_speaker_section":true,"event_speakers":[{"speaker_name":"Dan Rood","speaker_position":"Vice President, Product Marketing, Genesys","speaker_description":"","speaker_image":173536,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/drood\/"}]},{"speaker_name":"Alexander Percivall","speaker_position":"Partner Sales Engineer Nordics, Google","speaker_description":"","speaker_image":253661,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/apercivall\/"}]},{"speaker_name":"Amanda Halpin","speaker_position":"EMEA Solution Lead, Strategic Solutions, Genesys","speaker_description":"","speaker_image":132319,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/amandahalpin\/"}]},{"speaker_name":"Alberto Pasi","speaker_position":"EMEA Service Automation Solution Director, Genesys ","speaker_description":"","speaker_image":234197,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/alberto-pasi-4aa1092\/"}]},{"speaker_name":"Regis Mace","speaker_position":"Director Solutions Consulting, Genesys","speaker_description":"","speaker_image":132208,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/regismace\/"}]}],"disable_agenda_section":false,"event_agenda_group":[{"agenda_group_title":"13.00 Genesys Vision 2020 - Experience as a Service","event_agenda":false,"additional_agenda_content":"<p>Speaker: Dan Rood, Vice President, Product Marketing, Genesys<\/p>\n"},{"agenda_group_title":"13.30 Achieving Personalisation at Scale for your Digital Customers ","event_agenda":false,"additional_agenda_content":"<p>Learn how to elevate your customer experience to the next level by using AI for personalization at all stages of your buyers journey.<\/p>\n<p>Speakers: Amanda Halpin, EMEA Solution Lead, Strategic Solutions, Genesys &amp; Alberto Pasi, EMEA Service Automation Solution Director, Genesys<\/p>\n"},{"agenda_group_title":"14.00 The Next Conversation: Powering Customer Conversations With Google Cloud Contact Centre AI","event_agenda":false,"additional_agenda_content":"<p>Google Cloud Contact Center AI combines the best of Google AI with leading contact center software, improving the customer support experience and increasing operational efficiency. The result? More personalized, intuitive customer care from the first \u201cHello.\u201d It works with your existing telephony and customer support technology and can easily be trained to engage with customers via speech or text, freeing your reps to handle more complex issues and provide a better customer experience. Customers get answers quickly and around the clock, live agents close cases faster and more helpfully, and analysts get faster insight into customer needs.<\/p>\n<p>Speaker: Alexander Percivall, Partner Sales Engineer Nordics, Google<\/p>\n"},{"agenda_group_title":"14.30 Innovation for Genesys customers","event_agenda":false,"additional_agenda_content":"<p>Genesys is now a cloud-first company. \u00a0Learn how Genesys Cloud is evolving and how, going forward, our premise customers will benefit of two innovation tracks: One delivered in Hybrid mode from Genesys Cloud and one delivered on the premise platform (Genesys Connect\/Genesys)<\/p>\n<p>Speaker: Regis Mace, Director Solutions Consulting, Genesys<\/p>\n"},{"agenda_group_title":"15.00 Wrap-up","event_agenda":false,"additional_agenda_content":""}],"disable_venue_section":true,"disable_faq_section":false,"disable_sponsor_section":false,"event_sponsor_tier":[{"sponsor_tier":"Custom","custom_tier":"Partner","event_sponsors":[{"sponsor_name":"Google","sponsor_image":262637,"sponsor_url":"https:\/\/cloud.google.com\/"}]}],"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","w_tycontent":"","event_status":"ontime","event_start_time":"","asset_expiration":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","form_header_alignment":"left","disable_content_section":false,"enable_map":true},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/251228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/users\/374"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/251228\/revisions"}],"predecessor-version":[{"id":355915,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/events\/251228\/revisions\/355915"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/media?parent=251228"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_priority?post=251228"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme?post=251228"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_bundle?post=251228"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_contenttheme2?post=251228"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_capability_sitewide?post=251228"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_products_programs?post=251228"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buying_job?post=251228"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_buyer_persona?post=251228"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_sector?post=251228"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/en-gb\/wp-json\/wp\/v2\/tax_segment?post=251228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}